This property was actually very nice, clean, and modern. I just didn’t appreciate the rudeness we experienced with one of the staff members. I was unaware that there was a “quiet time” stipulation after 10pm upon booking, which should have been reiterated during check in. My family was there for a quick weekend staycation for the start of spring break. Our hotel room was called after 10pm about a noise ordinance that we were violating, stating that our music was too loud & we were getting complaints and if it happen again we’d be escorted off the premises. However, we weren’t playing any music at the time & our girls were only giggling watching a movie. I was told verbatim that my girls couldn’t even laugh. We didn’t appreciate this at all especially because this was suppose to be a “kid friendly” hotel. We were also told that security came up and confirmed that our music was loud and they could hear it from the elevator. I thought protocol was to knock and give a verbal warning if there was a true issue. I’m confused because we weren’t playing music at the time but, we did hear very loud music on our floor from someone else’s room. I just feel like the customer service is not up to par and needs a major adjustment. No. I will not be staying at this hotel ever again.