Exteriör

Recensioner av Hyatt Place Chicago/Downtown - The Loop

3 out of 5
Hyatt Place Chicago/Downtown - The Loop
28 North Franklin Street, Chicago, IL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 543 av 1002 recensioner" "
8 - Bra i betyg. 236 av 1002 recensioner" "
6 - Okej i betyg. 103 av 1002 recensioner" "
4 - Dåligt i betyg. 58 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 62 av 1002 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

christy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was convenient for walking distance to areas.
Bodde här 1 natt i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Christy,We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible

8/10 Bra

Dylan, Cedar Rapids

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking is super expensive no extra sheets for the double pull out not much around the hotels for bars or restaurants staff was super nice and view was great
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Dylan,Your compliments on our staff's service are greatly appreciated. Parking fees vary between 50-75 in the city centre. Restaurants around our hotel usually serve to business headquarters 10-5 pm and closed on Sundays. We suggust to go river north or west loop by car distance 10 minutes.

10/10 Fantastiskt

Monet

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i had an amazing place. only thing was there was no microwave. but the staff was great and the building. special shout out to the night and overnight staff. i arrived late and they treated me and my girls with the best care!
Bodde här 3 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Monet,Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay

8/10 Bra

Kelsey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was clean. Staff were nice and very helpful. I didn’t like that we had to park in a ramp around the corner and pay so much. However I think that’s anywhere in Chicago
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Kelsey,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. You're right about parking fees, vary between 50-75 in the city centre.

8/10 Bra

Stephanie

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The main issues we had was that there wasn't enough coffee pods for our two night stay, and we were missing linens and pillows for the sofa bed. Also, the curtains were a little difficult to open after they had been closed. Otherwise, everyone was very friendly and helpful and our view was amazing!
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
We appreciate your feedback Stefanie. It's fantastic to hear you enjoyed our view. You may always ask sofa bed set (we send upon request) and additional coffee pods to reception team.

8/10 Bra

Kevin

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
The staff was very attentive to immediate request. thanks to the management team
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Kevin,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work

10/10 Fantastiskt

Nosa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Really enjoyed my stay here
Bodde här 1 natt i april 2024
Svar från Lydia 28 apr. 2024
Dear Nosa, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We also enjoyed having you stay with us.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best RegardsLydia SabbahFront Office Manager

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very nice
Bodde här 1 natt i april 2024
Svar från Lydia 28 apr. 2024
Dear Robert, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Daniel Alberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a very good place to stay for the weekend.
Bodde här 3 nätter i april 2024
Svar från Lydia 28 apr. 2024
Dear Daniel, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Staci

Bodde här 1 natt i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Staci, Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Fantastiskt

Cathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice, sophisticated, quiet hotel in a calm area of downtown. Close to a train station and several bus stops if you are trying to get around using CTA.
Bodde här 2 nätter i april 2024
Svar från Lydia 28 apr. 2024
Dear Cathy, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Shakita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property location was convenient to a lot of great restaurants and sightseeing options during our trip.
Bodde här 3 nätter i april 2024
Svar från Lydia 28 apr. 2024
Dear Shakita, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Bra

MAURICIO, dacula

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Lydia 24 apr. 2024
Dear Maurico, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okej

Nikita

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
No housekeeping and very small pool area with hours 8am-8pm
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Nikita,Thank you for providing us with your valuable feedback. We’re disappointed to hear that our pool wasn’t exactly to your liking.

10/10 Fantastiskt

Tori

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Lydia 20 apr. 2024
Dear Tori, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Richard De

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Lydia 18 apr. 2024
Dear Richard, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Eshwar

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and courteous staff
Bodde här 1 natt i april 2024
Svar från Lydia 18 apr. 2024
DearThank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okej

Patricia, Miami

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 3 nätter i april 2024
Svar från Lydia 20 apr. 2024
Dear Patricia, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Bra

Jacquelyn

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Great location. Excellent breakfast included with stay. Air conditioning did not work in room.
Bodde här 3 nätter i april 2024
Svar från Lydia 20 apr. 2024
Dear Jacquelyn, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Oksana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 2 nätter i april 2024
Svar från Lydia 18 apr. 2024
Dear Oksana,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Brianna

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Lydia 18 apr. 2024
Dear Brianna, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Zohra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful place
Bodde här 3 nätter i april 2024
Svar från Lydia 18 apr. 2024
Dear Zohra, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Bra

Jasmine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Location Location Location
Bodde här 2 nätter i april 2024
Svar från Lydia 14 apr. 2024
Dear Jasmine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 Fantastiskt

Britany

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I enjoyed the atmosphere and friendly staff, will definitely stay again.
Bodde här 1 natt i april 2024
Svar från Lydia 14 apr. 2024
Hello Britany, Thank you for taking the time to leave a review, and we appreciate the kind feedback. We hope to hope to be of service to you again in the near future.

8/10 Bra

Jenny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Lydia 18 apr. 2024
Dear Jenny, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 Bra

Luis

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Lydia 14 apr. 2024
Dear Luis, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 Fantastiskt

Katherine

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Lydia 14 apr. 2024
Dear Katherine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

6/10 Okej

Josalin

Gillade: Renlighet och personal och service
parking was highly priced and no room service
Bodde här 3 nätter i april 2024
Svar från Halil/Gallery Host 1 maj 2024
Dear Josalin,Thank you for your feedback. We're select service hotel and unfortunately room service is not available. Parking fees vary between 50-75 in the city centre.

10/10 Fantastiskt

Leroy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place and good location in downtown Chicago
Bodde här 1 natt i april 2024
Svar från Halil/Gallery Host 13 apr. 2024
Dear Leroy,We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 Fantastiskt

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel breakfast was good
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 10 apr. 2024
Dear Natalie,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Fantastiskt

Byung Jo

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very kind staffs and front desk. I appreciate that!! The hotel is very close to Skydeck and public parking lots
Bodde här 2 nätter i mars 2024
Svar från Halil/Gallery Host 10 apr. 2024
Dear Byung Jo,Amazing feedback. Thank you so much for giving us 5 stars!

8/10 Bra

Brent

Bodde här 2 nätter i mars 2024
Svar från Halil/Gallery Host 10 apr. 2024
Dear Brent,Thank you! Your positive feedback is much appreciated.

4/10 Dåligt

Dominique

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
This property was actually very nice, clean, and modern. I just didn’t appreciate the rudeness we experienced with one of the staff members. I was unaware that there was a “quiet time” stipulation after 10pm upon booking, which should have been reiterated during check in. My family was there for a quick weekend staycation for the start of spring break. Our hotel room was called after 10pm about a noise ordinance that we were violating, stating that our music was too loud & we were getting complaints and if it happen again we’d be escorted off the premises. However, we weren’t playing any music at the time & our girls were only giggling watching a movie. I was told verbatim that my girls couldn’t even laugh. We didn’t appreciate this at all especially because this was suppose to be a “kid friendly” hotel. We were also told that security came up and confirmed that our music was loud and they could hear it from the elevator. I thought protocol was to knock and give a verbal warning if there was a true issue. I’m confused because we weren’t playing music at the time but, we did hear very loud music on our floor from someone else’s room. I just feel like the customer service is not up to par and needs a major adjustment. No. I will not be staying at this hotel ever again.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Anthony

Reste med familjen
Very nice hotel. Great breakfast
Bodde här 2 nätter i april 2024
Svar från Halil/Gallery Host 8 apr. 2024
Dear Anthony,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

6/10 Okej

Esmenia

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Halil/Gallery Host 8 apr. 2024
Dear Esmenia,We really appreciate you sharing your honest review of our service. We see that your expectations not filled, and we need to achieve more goals. Thank you!

10/10 Fantastiskt

Mechelle

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Hotel was amazing but staff and bar need some work
Bodde här 2 nätter i mars 2024
Svar från SA 6 apr. 2024
Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

6/10 Okej

Joseph

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från SA 6 apr. 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Bra

Jahneka

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
We have stayed here before and loved it this time we asked for bedding for the pull out and they were running low, if u do need it ask earlythey told us its first come first serve. This is the first time i have ever had to ask most hotels we stay in have extra bedding for pull outs in the room. Breakfast was a bad experience this time, they ran out of mny things and closed early.
Bodde här 1 natt i mars 2024
Svar från Lydia 4 apr. 2024
Dear Jahneka, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Lydia Sabbah

6/10 Okej

Anna

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The towels were not new daily and the breakfast hours were limited
Bodde här 2 nätter i april 2024
Svar från SA 6 apr. 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

8/10 Bra

Bobbi

Bodde här 1 natt i mars 2024
Svar från Lydia 24 apr. 2024
Dear Bobbi, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Kimberly

Bodde här 1 natt i april 2024
Svar från Lydia 24 apr. 2024
Dear Kimberly, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 Okej

JULIAN

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
As for the rooms they are ok clean good linens we had 2 queen beds and one sofa bed. Tv ok bathroom ok clean. Good temperature. We had gym next to us and when the tradmill was running it was a bit annoying. Breakfast crowded but served bagels eggs fruit cereal coffee and juices .. nothing special but it was complimentary with our rate. Its easy to go walking to the river and most attraction in the city centre . Good location. Front desk and lobby are not big but do their job. Rate was fair for high season easter week.
Bodde här 4 nätter i mars 2024
Svar från Halil/Gallery Host 3 apr. 2024
Dear Julian,Thank you for sharing your honest feedback. We look forward to your next visit to Hyatt Place Chicago Downtown with better service.

8/10 Bra

Lisbeth

Bodde här 2 nätter i mars 2024
Svar från Lydia 24 apr. 2024
Dear Lisbeth Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Duane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean and staff was attentive and helpful
Bodde här 1 natt i april 2024
Svar från Halil/Gallery Host 3 apr. 2024
Dear Duane,Our team is so grateful for your positive feedback. Looking forward to having you again at Hyatt Place Chicago Downtown The Loop

8/10 Bra

Alicia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, great service.
Bodde här 2 nätter i mars 2024
Svar från Halil/Gallery Host 2 apr. 2024
Dear Alicia,Thank you! Your positive feedback is much appreciated.

10/10 Fantastiskt

Amere

Bodde här 2 nätter i mars 2024
Svar från Lydia 24 apr. 2024
Dear Amere, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Fantastiskt

Liz

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean place. Breakfast was delicious and the rooms are very spacious.
Bodde här 1 natt i mars 2024
Svar från Halil/Gallery Host 2 apr. 2024
Dear Liz,On behalf of our team at Hyatt Place Chicago Downtown The Loop, thanks so much for this positive review. It means a lot to us.

6/10 Okej

Chanel

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Staff wouldn’t bring fresh towels to my room nor did they even clean my room after i even went down to front desk and asked for room clean. there was noo manager on duty to even be able to help me I will never stay here again
Svar från SA 6 apr. 2024
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

6/10 Okej

Katherine

Reste med familjen
They changed my reservation without notification. The room was not what I had reserved and they could not change it because they were “sold out”. The pullout bed had no linens and then it took 45 minutes to deliver them to the room.
Bodde här 1 natt i mars 2024
Svar från Halil/Gallery Host 2 apr. 2024
Dear Katherine,We’re sorry to hear about your experience. Please accept our sincerest apologies. We were over capacity on school break/Easter season we ran out some items and some delays occurred.

2/10 Väldigt dåligt

Miguel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Halil/Gallery Host 3 apr. 2024
Dear Miguel,We’re sorry to hear about your experience. Please accept our sincerest apologies. We were over capacity on school break/Easter season. Some requests may be not fulfilled.