Reception
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Recensioner av MainStay Suites Chicago Schaumburg

2.5 out of 5
MainStay Suites Chicago Schaumburg
1200 Bank Drive, Schaumburg, IL

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 332 av 1000 recensioner" "
8 - Bra i betyg. 348 av 1000 recensioner" "
6 - Okej i betyg. 146 av 1000 recensioner" "
4 - Dåligt i betyg. 93 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 81 av 1000 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Karin

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2018
Svar från Sharon 22 maj 2018
Hello Karin, We appreciate you taking the time to leave us your review. We're glad you found us an excellent value. 4 of 5! Please reach out to us directly should you have any additional comments. We're grateful that you choose to stay with us and look forward to your return.

2/10 Väldigt dåligt

Alyssia

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
N/a
Bodde här 2 nätter i mars 2024
Svar från Managment 29 apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Väldigt dåligt

Kevin

Awful service. Bed was disgusting
Bodde här 5 nätter i april 2024
Svar från Managment 29 apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bra

Alfredo, Chandler

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property is close to shopping and restaurants. It is easily accessible from the expressway and only a 20-minute drive to the airport.
Bodde här 2 nätter i april 2024
Svar från Management 23 apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Fantastiskt

Gage

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Affordable, great staff, easy booking with no hassle. Kitchen items at the ready if you ask, also the room comes stocked with plates, bowls, knives, forks etc. Beats the hell out of any other "Extended Stay" hotels around here... aka Extended Stay America. 😉
Bodde här 1 natt i april 2024
Svar från Managment 17 apr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 Väldigt dåligt

Svetlomir

Stinky
Bodde här 3 nätter i april 2024
Svar från Managment 17 apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bra

Justin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good room for the price. Good location.
Bodde här 1 natt i april 2024
Svar från Managment 17 apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.

10/10 Fantastiskt

Maria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room good pricing. Has all essentials. Nixe area and safe and quiet . Definitely coming back
Bodde här 1 natt i april 2024
Svar från Management 11 apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Fantastiskt

Oscar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All was excellent
Bodde här 1 natt i april 2024
Svar från Management 9 apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely,Management

8/10 Bra

Herman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 20 mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Fantastiskt

Terri

Bodde här 1 natt i februari 2024
Svar från Management 20 mars 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Horrible place
Svar från Management 20 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Väldigt dåligt

Thorcrom

Gillade inte: Personal och service och bekvämligheter
Don't come here unless you like taking cold showers. Yep, no hot water. So, of course, I called the front desk, and kept getting the run around, maintenance is coming in 5 minutes, then 10 minutes, then 15 minutes, etc. Finally get a call, and he tells me that maintenance 'should be here soon' and that the whole building is out of hot water. I waited and waited and waited. Needless to say, I just left. There was no form of compensation. I paid my money, I stayed there, no hot water, and they couldn't care less. This place is a joke.
Svar från Management 19 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the water. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Fantastiskt

TAKAO

Bodde här 2 nätter i februari 2024
Svar från Management 6 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okej

Lorena

Gillade: Personal och service
The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.
Bodde här 2 nätter i januari 2024
Svar från Managment 2 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bra

Dawn

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 4 nätter i januari 2024
Svar från Management 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.Kind Regards,

8/10 Bra

Alysse

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was nice, including most the staff. Except the strict 28 day policy, in which of needed to stay longer, required an approval from the local Schaumburg Police Department, which is absurd.
Bodde här 7 nätter i oktober 2023
Svar från Management 1 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Fantastiskt

nyka

Bodde här 1 natt i januari 2024
Svar från Managment 2 feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 Väldigt dåligt

Pam

Bodde här 1 natt i november 2023
Svar från Management 6 jan. 2024
Thank you for taking the time to review our Hotel,Your feedback is important to us and we value you.Thank you for staying with us,

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty
Bodde här 1 natt i november 2023
Svar från Managment 10 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Väldigt dåligt

Rohil

Affärsresenär
Gillade inte: Personal och service
Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.
Bodde här 7 nätter i november 2023
Svar från Managment 9 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Fantastiskt

Tina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night
Bodde här 1 natt i november 2023
Svar från Managment 7 nov. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Bra

Marie

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.
Bodde här 1 natt i november 2023
Svar från Management 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Väldigt dåligt

Michael

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not a great stay.
The hotel was in general run down. From the lobby to the rooms. We expected an economy stay but didn’t expect the hotel to have such a negative feel to it. In fairness the room and sheets were clean. The two glasses in the room were not and one was cracked. The shower had virtually no pressure. The elevator smelled of marijuana. There are signs everywhere suggested if you need something to ask. We asked for conditioner and guess what, they didn’t have it. Not the employees fault but still. Even the little things, such as the key cards, were scratched and beat up. The bed sagged in the middle and made it difficult to sleep. Overall a fairly negative experience.
Bodde här 1 natt i november 2023
Svar från Management 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Dåligt

Jeremy

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Garbage piled in hallway. Weird smell in the room Beds were uncomfortable.
Bodde här 3 nätter i oktober 2023
Svar från Management 6 nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bra

Hulana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.
Bodde här 2 nätter i oktober 2023
Svar från Managment 30 okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Bra

Harry P, Saugatuck

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!
Bodde här 1 natt i oktober 2023
Svar från Managment 30 okt. 2023
Thank you, Harry, for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 Väldigt dåligt

Nooruddin

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poor
Bodde här 7 nätter i oktober 2023
Svar från Managment 30 okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay.. As a guest you are truly valued. My apologies for the inconvenience this may cause you. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

6/10 Okej

Daniel

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Management 23 okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,

2/10 Väldigt dåligt

La Trace

Reste med familj och småbarn
Gillade inte: Bekvämligheter
The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels
Bodde här 2 nätter i oktober 2023
Svar från Managment 19 okt. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. I did not get any reports from this happening. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Bra

Dhruvang

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 1 natt i september 2023
Svar från Management 19 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The desk clerks were very helpful
Bodde här 4 nätter i oktober 2023
Svar från Management 14 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i oktober 2023
Svar från Management 14 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 Dåligt

Joy

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.
Bodde här 1 natt i oktober 2023
Svar från Management 13 okt. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will communicate your notes regarding what you experienced.

10/10 Fantastiskt

Emmanuel

Bodde här 1 natt i oktober 2023
Svar från Managment 9 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Fantastiskt

Wendi

Bodde här 1 natt i oktober 2023
Svar från Managment 30 okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 Bra

Gerald

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i september 2023
Svar från Managment 9 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bra

Roberta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Managment 9 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Managment 22 sep. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Fantastiskt

Monique

My stay was great
Bodde här 1 natt i september 2023
Svar från Managment 22 sep. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Fantastiskt

Gurpreet

Bodde här 1 natt i september 2023
Svar från Managment 9 okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okej

Abe

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
The cons are that you had to take your towels down and exchange them for new ones every time. Staff didn’t change them for you. They had no breakfast even though it was listed for free breakfast. The downstairs restrooms did not work. We also had to pick up our own toilet paper. The room pull out couch mattress was uncomfortable to sleep on one A/C unit for the whole suite. Wish they had one separate in the room and one for the living room area. The staff was very friendly and helpful. Is considered staying again if it was my last resort. The pricing was very reasonable too. Overall, it was an average stay. I would have better service at other places but I would stay again.
Bodde här 4 nätter i september 2023
Svar från Management 14 sep. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Although our cleaning services are different from others, we can always take requests for servicing the room. Kind Regards

10/10 Fantastiskt

Wayne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Managment 13 sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

2/10 Väldigt dåligt

Mario

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The first room I was given had Ants all over. When I asked to be switched to another, the second room had a Mouse/Rat Trap in it. Experience was just overall horrible.
Bodde här 1 natt i september 2023
Svar från Managment 13 sep. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okej

Mary

Reste med familjen
Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Managment 13 sep. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a good stay for the purpose
It was okay other than the condition of the carpet it was decent
Bodde här 7 nätter i augusti 2023
Svar från Management 7 sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 Okej

Mary

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Management 7 sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 Okej

Blake

Bodde här 2 nätter i augusti 2023
Svar från Management 30 aug. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

4/10 Dåligt

Margarita, brooklyn

Affärsresenär, Reste med sin partner
This property was not in its best conditions...the furniture in rooms were worn and broken, no way to adjust the AC, the room smelled like damp water and the rug had an unpleasant scent. The hallways smelled awful.
Bodde här 2 nätter i augusti 2023
Svar från Management 30 aug. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleaniness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

10/10 Fantastiskt

JOHN

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet.
Bodde här 3 nätter i augusti 2023
Svar från Management 28 aug. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,