This is a beautiful hotel in an excellent location for us as we were attending an event on Navy Pier. The rooms are spacious and very well maintained, with spectacular views through the full length windows. The front desk staff, housekeeping, maintenance were all very friendly and accommodating. There were a few small issues, but nothing that spoiled our stay. Centrally controlled air conditioning was very noisy and very hot. Unfortunately this kept resetting itself involving repeated visits to reception every day to have it turned off. There were no cups/glasses in the room/bathroom, something I’ve never experienced in any other hotel. There was no make up/magnifying mirror in the bathroom. As a short lady of a certain age I couldn’t get close enough to the bathroom mirror to see what I was doing, so this was a bit of a problem and maybe something they could look at.