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Recensioner av Best Western Heritage Inn - Chico

2.5 out of 5
Best Western Heritage Inn - Chico
25 Heritage Ln, Chico, CA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 354 av 1004 recensioner" "
8 - Bra i betyg. 383 av 1004 recensioner" "
6 - Okej i betyg. 163 av 1004 recensioner" "
4 - Dåligt i betyg. 70 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 1004 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,2/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 2 nätter i april 2024
Svar från Mariah (Front Desk Manager) 1 maj 2024
Thank you.

8/10 Bra

Ali

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They need to improve in their house keeping. There was time that I did not have body wash and/or hand soap.
Bodde här 3 nätter i april 2024
Svar från Mariah (Front Desk Manager) 1 maj 2024
Thank you.

6/10 Okej

Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Mariah (Front Desk Manager) 23 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Kathleen

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Great staff and breakfast included. Rooms clean and bed comfortable.
Bodde här 2 nätter i april 2024
Svar från Mariah (Front Desk Manager) 8 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okej

Autumn

Reste med familjen, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property was decent, check in staff was helpful and friendly. It was convenient, reasonably priced, comfy beds, and a great free breakfast. Downsides were noise at night , older building so I could hear every door close . In addition I’d suggest they have the police do a loop thru there at night or get security to patrol, the location is tucked in a corner and the parking lot seems to have a lot of activity . I can handle myself but it did make me a little uncomfortable and worried for my car.
Bodde här 1 natt i mars 2024
Svar från Mariah (Front Desk Manager) 4 apr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Robert

Bodde här 2 nätter i mars 2024
Svar från Mariah (Front Desk Manager) 10 apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beds seemed smaller than queen size. Really small bathrooms
Bodde här 1 natt i mars 2024
Svar från MARIAH (FRONT DESK) 21 mars 2024
THANK YOU

8/10 Bra

Gary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I have stayed here many times. It is located perfectly for getting around town. Staff has always been attentive and available. Rooms are well appointed but the bathrooms only have tub/showers. Most of this hotels competitors have walk in showers. This is always a point of contention with older guests. In my last few stays the hotel apparently has a contract with highway construction companies and a vast number of the quests are workers with many heavy duty trucks and equipment in the parking lot which can be tricky at the end of the work day and in the early morning. The breakfast room was filled to capacity with workers on their way to work. Note; the breakfast offerings were very good with nice hot and cold choices.
Bodde här 2 nätter i februari 2024
Svar från MARIAH (FRONT DESK) 13 mars 2024
THANK YOU

10/10 Fantastiskt

Walter

Bodde här 1 natt i februari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

Stanley, Petaluma

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great stay! Affordable, clean, friendly staff, and a free breakfast!
Bodde här 1 natt i mars 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

Victoria

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I love how nice and kind
Bodde här 1 natt i februari 2024
Svar från MARIAH(FRONT DESK) 6 mars 2024
THANK YOU

2/10 Väldigt dåligt

Robert

Bodde här 1 natt i februari 2024
Svar från MARIAH (FRONT DESK) 21 mars 2024
SORRY

2/10 Väldigt dåligt

Danielle

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I will never in my life stay here again. The front desk was unbelievably rude. Not sure what her problem was, then she had the nerve to give me a nasty look when I walked out to get something out of my car. Good grief, if you’re that miserable just quit. I travel to Chico every week for business, and I learned my lesson at this place, to never book again. The room was filthy, blood on lamp shades, screen on window about a cm from falling off, dirty carpets, hard as rock bed. It says free WiFi, but nobody gave me access, it’s a seedy area. All night I hoped nobody broke into my car or my room. TV had 8 channels, the roof leaked, my room door had to be slammed to shut to close. I could go on and on. $110 a night is absurd!
Bodde här 1 natt i februari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
IM SORRY

8/10 Bra

Barney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Travel stay
Quiet, good location. Sink faucet needs maintenance room 206.
Bodde här 2 nätter i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

James

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nothing to complain about. All went well
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

6/10 Okej

Ken

Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

Herman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

Arlene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

10/10 Fantastiskt

Andrew J

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

8/10 Bra

Robert

Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

4/10 Dåligt

Jared

Gillade: Personal och service
Comfy bed
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
IM SORRY

8/10 Bra

Mareijke

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från MARIAH (FRONT DESK) 6 mars 2024
THANK YOU

8/10 Bra

Albert

Reste med sin partner
Nice place to stay convenient location.
Bodde här 1 natt i december 2023

6/10 Okej

Audrey

Bodde här 1 natt i december 2023
Svar från MARIAH (FRONT DESK) 6 mars 2024
IM SORRY

4/10 Dåligt

Zack

Gillade: Renlighet
We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

marc, Shepherd

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It's our go to place to stay when passing through Chico. Great staff
Bodde här 1 natt i december 2023

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet och personal och service
Not a Comfortable Hotel
Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.
Bodde här 1 natt i december 2023

8/10 Bra

Lizbette

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!
Bodde här 1 natt i december 2023

8/10 Bra

Carlene

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Sherida

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very nice hotel with a great staff!
Bodde här 3 nätter i november 2023

8/10 Bra

Stanley, Petaluma

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Rebecca

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean, great service.
Bodde här 2 nätter i november 2023

8/10 Bra

Julie

Reste med familjen
Gillade: Personal och service
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The ambiance is great and the staff people are very friendly and helpful.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Kathy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hard to find the entrance of the hotel.
Bodde här 1 natt i oktober 2023

8/10 Bra

Albert

Reste med sin partner
Nice place good location.
Bodde här 2 nätter i oktober 2023

8/10 Bra

Whitney

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Spacious Rooms
Room was surprisingly spacious. The first floor was a bit loud with screaming kids - but was during afternoon not evening. Be nice if public TVs had captions on for deaf and hard of hearing & ESL guests.
Bodde här 1 natt i oktober 2023

8/10 Bra

Donna

Gillade: Renlighet, personal och service och rummets bekvämlighet
The batteries in the key reader died.
When we were assigned our first room, we entered the room and found maintenance in the room caulking around the bathtub, had to go downstairs for a new room assignment and recode keys. Our second night when we returned after several in and outs from touring and walking our dogs we couldn't unlock the door. I took 3 trips downstairs to have them recode the key, 4th time I had my husband go downstairs, front desk assumed we were doing something wrong, which I found very insulting. Once they came up and used our 2 card keys and 3 master keys and they couldn't unlock it either, the battery must be dead. We waited in the lobby then outside until maintenace arrived to replace the batteries in the lock. Unfortunately we couldn't leave to do anything because we had left everything in the room while giving walking the dogs. Maintence was able to let us in while he fixed the card reader. Everyone was fast about fixing things and was apologized to about stating we didn't know how to use the card reader and did get 10% back for each night.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Lorena

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Place was clean llike breakfast for sure will go back.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Melva

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking for us using handicap was very convenient and the elevator was appreciated. Breakfast was sufficient, a little later on the weekend would be nice. Staff was polite and even was able to provide me with a toothbrush I had forgotten. Easy on and off the freeway a little tricky entrance but GPS knew the way. Thanks!
Bodde här 2 nätter i oktober 2023

8/10 Bra

Marlyn

Gillade: Renlighet
There are no charging stations at this property for electric vehicles. Expedia is advertising that there is and it is not true.
Bodde här 1 natt i oktober 2023

6/10 Okej

Terry

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Wish I could give a better review.
To get to the hotel if you don't know the area is very awkward, it is tucked out of the way and the signs for the road and the hotel are not clearly visible. The bathroom showed rust and mold on the shower track and there was a chair stuck in the room that looked like a leftover and was stained and faded with a an unmatched ottoman just looked out of place we wouldn't sit or put anything on them. The people were very helpful and friendly. I don't think we would stay again.
Bodde här 1 natt i oktober 2023

6/10 Okej

Paul

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Matthew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great breakfast, too!
Bodde här 1 natt i oktober 2023

6/10 Okej

Jill

Gillade: Bekvämligheter
The staff was super nice and friendly. The free breakfast was pretty good. The room itself was old and a little rundown. It definitely could use some fixing and updating.
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Carlene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay in Chico
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Jennalie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Front Desk 3 okt. 2023
Thank you.