4/10 Dåligt
Carole
13 aug. 2025
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
I tried to use the luggage cart but they were locked up. I asked for one to be released but they wouldn’t. Bellman didn’t show. I manually carried bags. This was very hard. We are two women. No one offered to help. Room was not prepared for when we arrived. There were no toiletries or a shower curtain. Not enough towels. I was treated with anger when I complained. No one showed with the supplies for night 1. Went to front desk next morning and asked for those things again. Was not treated with respect. I could see that the non Canadian tourists were treated better because most booked with the hotel directly. I asked for a credit. They refused. Said they’d give a coupon for breakfast and it would be slipped under the door in the afternoon. Went out for the day. Nothing was waiting under the door. I phoned front desk. Operator answered the phone, I said my room number. She immediately got angry. Told me I’d have to wait. I told her the problem and she gasped and then said fine, I’ll transfer you to a manager. I introduced myself to manager, he said “uh huh” not how can I help you. So rude. Fought for my coupon for breakfast. He said just go eat it’ll be charged to the room. I said there should be no charges. Conversation ended very abruptly and he hung up. This was an East Indian man. The other man that gave us the coupon was a tall Caucasian man. Next thing I know there’s someone knocking at the door with a coupon. I paid a lot of money to stay. Shame on you
Carole
Bodde här 2 nätter i augusti 2025
