Booking Protection Guarantee
In the unlikely event a Host needs to cancel your booking within 30 days of check-in, weâll find you a similar or better home, or weâll refund you.
Check-In Guarantee
If you canât check into your home and the Host cannot resolve the issue, weâll find you a similar or better home for the length of your original stay, or weâll refund you.
Get-What-You-Booked Guarantee
If at any time during your stay you find your listing isn't as advertisedâfor example, the refrigerator stops working and your Host canât easily fix it, or it has fewer bedrooms than listedâyou'll have three days to report it and weâll find you a similar or better home, or weâll refund you.
24-hour Safety Line
If you ever feel unsafe, youâll get priority access to specially-trained safety agents, day or night.