Despite booking in advance, room not serviced adequately and dirty.
Bins not emptied, poor bed linen that looked like it had not been changed. Bath flaking and not fit for use. Chair broken and dangerous.
Curtains hanging off. Bins not emptied.
Manager DID however rectify chair immediately, and when room conditions revealed, I was given full refund.
Generally refurb required and stricter housekeeping.
Staff friendly, so I was sad that I had to complain.