6 utomhuspooler, gratis cabanor och parasoller
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Recensioner av MIDA Grande Resort Phuket

5 out of 5
MIDA Grande Resort Phuket
179/450 Had Surin Soi 4, Moo 3, Choengtalay, Choeng Thale, Phuket Province

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 19 av 51 recensioner" "
8 - Bra i betyg. 8 av 51 recensioner" "
6 - Okej i betyg. 10 av 51 recensioner" "
4 - Dåligt i betyg. 8 av 51 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 51 recensioner" "

7,8/10

Renlighet

7,0/10

Personal och service

7,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

4/10 Dåligt

Salomeh

Gillade inte: Personal och service
It's a 3 star hotel at best.
This was not a 5 star hotel. The staff are not service minded at all, except the tour booking. At room cleaning, somethimes they would forget to add towels, soap and toilet paper. We had to call to get these items and even then they would forget. We had a kitchen with no cutlery and we had ants. The breakfast were ok, but I've had much better at lower rated hotels. The shuttle service to the beach did not work, they had to drive back and forth cause they didn't have enough cars, so you had to wait. Overall I was disappointed cause I was expecting a better service.
Bodde här 15 nätter i december 2023
Svar från Management Team 13 feb. 2024
Dear Salomeh,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

10/10 Fantastiskt

Oscar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett helt nybyggt hotell där personalen var super trevlig. Det var super fräscht och man fick en bra service när man behövde. Rooftop baren var perfekt och med en bra utsikt.
Bodde här 3 nätter i mars 2020
Svar från Patty 21 mars 2020
It's very nice to hear that you have enjoyded and have a good memorendum for all your duration. We are looking forward to welcome you back to our hotel in very soon. We wish you will have a safe flight back home.

6/10 Okej

Joseph

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
when we checked in our fridge wasnt cleaned and still had food from the last gusts.
Bodde här 3 nätter i april 2024

6/10 Okej

Candace

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024

10/10 Fantastiskt

Amy Louise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 22 nätter i mars 2024

6/10 Okej

Nita

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Overall we enjoyed our stay for a family reunion. The pools were great, room spacious and comfortable and breakfast good. However staff were uncommunicative, not responding to any emails prior to our stay when we wanted to organise transfers from the airport. The area wasn’t particularly convenient and dining options fairly limited- one onsite restaurant which also delivered room service. The room would have been better if some practical details were considered- there were no power points in the kitchen and we had to plug the coffee machine into a socket in the bathroom! Although we had a suite with a kitchen there were no cooking implements and nothing to wash up which would have been handy with our small children.
Bodde här 9 nätter i april 2024

6/10 Okej

Tom Narathorn

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 17 nätter i mars 2024

8/10 Bra

Keith

Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

josiane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent établissement mais le wifi ne fonctionne pas bien Impossible d’envoyer un simple mail
Bodde här 4 nätter i mars 2024

8/10 Bra

IN KYUN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 6 nätter i mars 2024

8/10 Bra

IN KYUN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Thibaut

Reste med sin partner
Gillade: Bekvämligheter
Really great place! The staff couldn't find our reservation at first but reacted quickly and graciously upgraded to one of their villa. We had an amazing stay !
Bodde här 4 nätter i mars 2024

4/10 Dåligt

Serine

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 15 nätter i februari 2024

2/10 Väldigt dåligt

IN KYUN

Bodde här 1 natt i mars 2024

6/10 Okej

Maria, Milwaukee

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
If you are Handicap please don't stay in this hotel, is a long walk in a hill and the shuttle bus never pick you up from the entry to the hotel rooms, because they don't have enough stuff. Stuff are very friendly but they can't take care of everything. The Properly are really nice and safe.
Bodde här 4 nätter i februari 2024

2/10 Väldigt dåligt

clemens, Bad Aibling

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Das Hotel ist ein Alptraum. Wir haben keine Handtücher bekommen. Die alten wurden aber mitgenommen. Das Duschgel ist leer, wird aber nicht nachgefüllt. Das Personal ist nicht besonders freundlich oder bemüht. Man fühlt sich nicht als Gast in diesem Hotel! Die Kaffe Kapseln werden nicht aufgefüllt und man muss sehr geduldig sein wenn man etwas braucht.. Ich jedenfalls nur davon abraten hier zu buchen!!
Bodde här 3 nätter i februari 2024
Svar från Management Team 13 feb. 2024
Dear Clemens,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

8/10 Bra

Myles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024
Svar från Management Team 13 feb. 2024
Dear Myles,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

6/10 Okej

Peter

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 10 nätter i januari 2024
Svar från Management Team 13 feb. 2024
Dear Peter,Thank you very much for completing the guest satisfaction survey for us.We appreciate it very much. It is always encouraging to receive such comments and to know how pleasant your stay with us.Best regards,

4/10 Dåligt

Niels

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
En rigtig dårlig oplevelse med det russer hotel
En rigtig dårlig oplevelse Morgenmaden var cafeteria agtig 1medarbejder til at lave kaffe til alle hotellets gæster Dårlig service
Bodde här 4 nätter i januari 2024
Svar från Management Team 13 feb. 2024
Dear Niels,We apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

10/10 Fantastiskt

Alina Andreea Anamaria

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing place and safe for family holidays. Clean and friendly service, close to the beach and restaurants.
Bodde här 14 nätter i december 2023
Svar från Management Team 13 feb. 2024
Dear Alina Andreea Anamaria,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

8/10 Bra

glenn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Huge resort, can be a walk if you are staying in the back area, facilities are top notch, staff friendly and accomodating. Not that close to the beach.
Bodde här 4 nätter i december 2023
Svar från Management Team 13 feb. 2024
Dear Glenn,It was a pleasure indeed to have you staying with us and we hope we did everything possible to make your stay the most pleasant.We look forward to welcoming you again on your next visit to Phuket.Best regards,

4/10 Dåligt

Irie

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
チェックイン、チェックアウト、フードのオーダー等、全てに時間がかかる。
Bodde här 2 nätter i januari 2024
Svar från Management Team 13 feb. 2024
Dear Irie,We would like to apologize for delaying our answer to your much appreciated comments and suggestions.Also, we apologize for the inconveniences you faced during your last stay. All you comments were brought to the attention of the respective departments head for corrective actions.Best regards,

4/10 Dåligt

Aisling

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Disorganized, no systems in place, housekeeping service not consistent. Overall not a good experience
Bodde här 4 nätter i november 2023

6/10 Okej

Brieanna

Bodde här 3 nätter i november 2023

4/10 Dåligt

Melissa

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pésimo servicio la playa demasiado lejos y solo te dan 3 horarios para llevarte gratuitamente
Bodde här 2 nätter i oktober 2023

6/10 Okej

Emma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Grounds are kept tidy, decent buffet breakfast. Prices for restaurants are pretty good, staff are friendly and polite. Location too far from beach and far away from everything which makes taxis expensive. Great place to stay if you want to get away to peace and quiet.
Bodde här 7 nätter i september 2023

8/10 Bra

Nirupa

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked the stay and cleanliness
Bodde här 7 nätter i september 2023

10/10 Fantastiskt

Suk

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
a nice 5 star hotel, food is nice & reasonable. Buffet breakfast no surprise but is good. Staffs are very helpful & great. I definitely will come back again.
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Gursh

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
One of the best resorts I have ever experienced! The resort is nine months old with six swimming pools including four Infiniti pools. The restaurant serves a daily breakfast intercontinental buffet and the lunch dinner are amazing.
Bodde här 4 nätter i juni 2023

6/10 Okej

Glenn

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter

2/10 Väldigt dåligt

Mike

Affärsresenär, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
This hotel is not ready to be open and the staff are useless with less than zero urgency of carrying out any small task at all
Svar från PR & Marketing Mida Grande Resort Phuket 2 jan. 2023
Dear Mike, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you had some problems with our service. Our team will review and improve our services because guest satisfaction is our top priority. Our staffs will also be trained to exceed service expectations propertly. with Grande regards, Marketing Team

2/10 Väldigt dåligt

Ho Yin

Bodde här 2 nätter i november 2022
Svar från Marketing Team 5 dec. 2022
Dear Ho Yin, Thank you for your review.I am very sorry about this disappointing experience. We hope you will give us another chance to welcome you back in the future.Once again, please kindly accept our most sincere apologies.with Grande regards,

10/10 Fantastiskt

sarocha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Size of room, facilities
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Adhimes

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the property’s environment. Nice for taking photos and share on instagram. Nice food and drink with reasonable price. The staffs are warm welcome but quite new.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Jonas

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staffs and good services. Having a really good time staying here. Would recommend to my lads xx.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Kitipong

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ดีมากเลยครับ ห้องใหญ่ สะอาด ที่จอดรถเยอะมากๆครับ ประทับใจเลย
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Thatiphat, Thalang

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel propety space is very large. Nice view from rooftop swiming pool. There are many pools. I love fitness center.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Pojjanalee

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Located not far from Airport, beautiful beach nearby. Room is quite new and clean with fully equipped. Lovely comfy bed. Helpful staff especially Khun Aoi.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Oat

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place and good staff service
Bodde här 1 natt i augusti 2022

8/10 Bra

Panchapha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
new room, super extra soft and comfortable bed! nice view from rooftop infinity pool, unfortunately no time to enjoy the rooftop bar.
Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

Nicha

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
New property clean and cool!
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Amanjit

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
I did not like my stay. People who were the check in staff were not so nice. The first day we came to check in the lady didn’t even ask our name she assumed we were someone else and got all stressed. She was like you guys have a last minute booking and was rude. Then when they took our passports they still didn’t realize that she mistook us for someone else. I told her to look at our names and then she realized she made a mistake and tried to become nice. The entire stay the pool bars were closed. The house keeping people were nice. But also when checking out it was just an eh experience. Over all I liked the views of this hotel. But the front desk staff were not so professional/welcoming for such beautiful resort.
Bodde här 4 nätter i juni 2022
Svar från Reservation Teams 14 juni 2022
Dear Mr. Amanit, Thank you for taking the time to share your feedback, While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincerely apologize. We have taken you feedback for serious improvement to implement more of our front office team members for a better guest’s recognition and smoothest check-in/out process. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you great experience of stay that so many of our guests have grown so fond of Sincerely Hotel Management

8/10 Bra

WU

Bodde här 5 nätter i april 2022
Svar från Reservation Teams 18 maj 2022
Dear Ms. Wu, Greeting From Mida Grande Resort Phuket , Thank you for your feed back review , we hope that you had a nice stayed with us and looking forward to welcome you in the next visit Phuket. Should you may require further information or any assistant please do not hesitate to contact us. Best Regards Reservation Teams

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Das Hotel ist nicht fertig! Bauarbeiten sind immernoch im Gange. Es ist daher sehr laut, wenn man sich am Pool entspannen möchte. Die Zimmer sind auch nicht fertig eingerichtet; es hat in der Küche weder Besteck, noch Gläser oder Teller. Wir mussten mehrmals nach Toilettenpapier fragen, da die Putzleute keine neuen Rollen gebracht haben. Das Personal war sehr freundlich. Dieses Hotel sollte noch nicht geöffnet sein, und es hätte eine Bemerkung bei Ebookers geben sollen, dass dieses Hotel noch in der Bauphase ist.
Bodde här 14 nätter i januari 2020
Svar från Reservation Team 24 jan. 2020
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Fantastiskt

Verifierad resenär

Bodde här 2 nätter i januari 2020
Svar från Reservation Team 17 jan. 2020
Dear Valued guest Thank you very much for stay with us

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Where to start...? In a nutshell the property as a whole is only half built so entire accommodation blocks and rooms/floors are still being constructed and furnished. The entire lower area of the resort is still a construction site. That said, there was no noticeable noise disruption for our week there. But the problems are there, and unfortunately once we spotted one then they just kept on coming: - chaotic check-in and check-out with staff - three different credit cards refused by their PDQ machine - some pool areas closed yet still filled with (green) water and rubbish; no signage or barriers to prevent entry to these including the kids pool - restaurant and food offering basically non-existent. A total of 15 Thai and snack sandwich dishes including desserts. All but one meals order were served tepid to cold - construction dust in room - electrical wires exposed on the pool - alarms on room doors to sensitive - I had to go and shake the handling of a neighbouring room at 7.30 to turn off the alarm - security door and fire exits wedged open by builders & staff - WiFi wasn’t strong enough to allow streaming - phone in room didn’t work I should add that we met the general manager to relay our concerns; whilst he listened attentively it appeared he had no power to particularly rectify issues large or small. This is simply not currently a 5* property and is completely mis-sold. Evidently the developer’s cashflow is more important than respecting guest’s holidays
Bodde här 7 nätter i december 2019
Svar från Reservation Team 7 jan. 2020
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Fantastiskt

giada

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i december 2019
Svar från ReservationTeam 6 jan. 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

10/10 Fantastiskt

Yong

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pros: Brand new property, very clean. Friendly staff. Cons: not completely setup, not all pools open, no resort cart to transport guests around
Bodde här 2 nätter i december 2019
Svar från Reservation Team 6 jan. 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet och personal och service
とてもよい。説明が丁寧
Bodde här 3 nätter i december 2019
Svar från Reservation Team 24 jan. 2020
We very much appreciate your review of our hotel regarding your stay at the Mida Grande Resort. It is always a pleasure to receive positive feedback. We hope to welcome you again in the future.

2/10 Väldigt dåligt

A

Bodde här 4 nätter i december 2019