Exteriör

Recensioner av Hotel Palmeras Chula Vista

2 out of 5
Hotel Palmeras Chula Vista
230 Broadway, Chula Vista, CA

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 543 av 1592 recensioner" "
8 - Bra i betyg. 361 av 1592 recensioner" "
6 - Okej i betyg. 221 av 1592 recensioner" "
4 - Dåligt i betyg. 187 av 1592 recensioner" "
2 - Väldigt dåligt i betyg. 280 av 1592 recensioner" "

6,8/10

Renlighet

7,8/10

Personal och service

6,6/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Cynthia

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Roaches in the room. Room 126 to be exact. Door could barely close and lock and ceiling, corners of the floor, restroom and shower were filthy. Quite disappointed as I’ve stayed there before while in town and didn’t have an issue.
Bodde här 2 nätter i maj 2024

2/10 Väldigt dåligt

Venkata Dharanidhar

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Room is bad and smells like smoke. They don’t enforce non smoking policy. Couldn’t stand the smell even for 5 mins. The staff was helpless in this situation and helped me get a quick refund. I had to search for hotels at 12 in the night.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

ILSE ALEJANDRA NARANJO

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Muy buena opcion
Bodde här 1 natt i maj 2024
Svar från Gabriel 20 maj 2024
Dear Ilse Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

2/10 Väldigt dåligt

Josafath, Merida

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Very rude "David". He calls me to tell me "you have a reservation, they're going to come or I'll cancel" Not even "good night" "excuse me... you can Ask him something?" Very vulgar and common to attend, we arrived and very rude. I don't know what someone who speaks with an arrogant tone does there, we always stay there but this seems to be the last time
Bodde här 1 natt i maj 2024
Svar från Lillianna 20 maj 2024
Dear Josafath, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

10/10 Fantastiskt

Silvia, Lancaster

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good customer Service
Bodde här 2 nätter i maj 2024
Svar från Gabriel 20 maj 2024
Dear Silvia Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

10/10 Fantastiskt

Danielle

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Love it
Bodde här 1 natt i maj 2024
Svar från Gabriel 20 maj 2024
Dear Danielle Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

2/10 Väldigt dåligt

VAKA PAPA

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty and Smell an old
Bodde här 1 natt i maj 2024
Svar från Gabriel 20 maj 2024
Dear Vaka, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okej

Titus

Gillade: Personal och service
Gillade inte: Renlighet
The property did not match the pictures, especially inside, the place place was not moped or swept good, I saw what looked like dust particle debre in the corners, thin walls next door kept making loud disgusting cough like throat clearing, look like it was due for a face lift upgrade inside. The staff at night was very helpful, The morning front desk was a bit quick almost rude.. I had to reset my plan and go to another very next morning..
Bodde här 4 nätter i maj 2024
Svar från Lillianna 15 maj 2024
Dear Titus, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

6/10 Okej

Martha

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Lillianna 15 maj 2024
Thank you for your review!

10/10 Fantastiskt

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool@
Bodde här 3 nätter i maj 2024
Svar från Hotel Palmeras 14 maj 2024
Thank you for your 5 review

10/10 Fantastiskt

Timothy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn't like nothing
Bodde här 2 nätter i maj 2024
Svar från Gabriel 14 maj 2024
Dear Timothy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Väldigt dåligt

Daniel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not a property I would stay again. Door opened 1st time, it would not work 2nd time, they said maintenance would be over to fix door and it took them a while to bring us another. Mattress is trash wires sticking out, bed was not confortable and made a lot of noice, coffee maker did not work, TV did not work. Not even sure why the even rented this room.
Bodde här 1 natt i maj 2024
Svar från Gabriel 14 maj 2024
Dear Daniel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

10/10 Fantastiskt

Sabrina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall pleasant stay
Bodde här 2 nätter i april 2024
Svar från Hotel Palmeras 13 maj 2024
Sabrina, Thank you for your kind comment and your 5 out of 5 stars rating

4/10 Dåligt

Albert Ferdinand

Gillade inte: Personal och service
Bodde här 1 natt i maj 2024
Svar från Hotel Palmeras 13 maj 2024
Albert, Thank you for your 2 out of 5 stars rating

8/10 Bra

Leopoldo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Zona tranquila
Bodde här 3 nätter i maj 2024
Svar från Gabriel 11 maj 2024
Dear Leopoldo Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

10/10 Fantastiskt

Erick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
👌
Bodde här 1 natt i maj 2024
Svar från Gabriel 11 maj 2024
Dear Erick Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

6/10 Okej

John

Gillade: Personal och service och boendets skick och faciliteter
Little disappointed it took over a week to get deposit back I should not have to call to do this .
Bodde här 1 natt i april 2024
Svar från . 7 maj 2024
We value your feed back we will contact the corresponding department. We hope to see you in the near future. Thank you.

6/10 Okej

Alejandro

Gillade inte: Personal och service
Bad
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Martin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Olia muchoba cigarro no pudimos dormir bien
Bodde här 1 natt i maj 2024
Svar från . 7 maj 2024
Apreciamos sus valiosos comentarios sobre su tiempo con nosotros. Queremos garantizar que nuestros huéspedes disfruten de una estancia cómoda; por lo tanto, esperamos que acepte nuestras más sinceras disculpas por las molestias y frustración que experimentó debido al olor a tabaco en su habitación. Hemos abordado este problema con el departamento adecuado. Gracias, Hotel Palmeras.

8/10 Bra

Angela

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wi-Fi didn’t work
Bodde här 2 nätter i maj 2024
Svar från . 7 maj 2024
Thank you for taking the time to share your comments about your recent stay with us. We are sorry you encountered with the wifi. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts.

10/10 Fantastiskt

Yovismel

Gillade: Renlighet
Bodde här 1 natt i maj 2024
Svar från Gabriel 4 maj 2024
Dear Yovismel Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

2/10 Väldigt dåligt

Angel

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
There were bikers that keep bumping music well past midnight, until 4am to be exact. I know it’s a hotel and maybe people go to party and stuff but that was just plain disrespectful and annoying to us and everyone around. I will never come here again, and the dude gave us the wrong room, we asked for a queen single bed and instead got 2 full size beds, therefore being next to these people.
Bodde här 1 natt i april 2024
Svar från Lillianna 2 maj 2024
Dear angel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

10/10 Fantastiskt

Perla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Okayy
Bodde här 1 natt i april 2024
Svar från Lillianna 2 maj 2024
Thank you for your 5 rating

4/10 Dåligt

SahMoni

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Walls were dirty, the table and chairs were filthy! Shower curtain was old and fell off multiple time throughout my stay! The room next to mines got raided by police at 5 am with guns pointed! The floor also was not swept or mopped upon arrival, it was trash under the bed! Cleaning staff was a 2/10 and was not very helpful. WAS NOT THE BEST!
Bodde här 4 nätter i april 2024
Svar från Lillianna 2 maj 2024
Dear sahmoni, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

2/10 Väldigt dåligt

Brianna

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible
Bodde här 1 natt i april 2024
Svar från Gabriel 1 maj 2024
Dear Brianna Guest Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

2/10 Väldigt dåligt

Veronica

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very dirty an awful experience DO NOT recommend
Bodde här 1 natt i april 2024
Svar från Gabriel 29 apr. 2024
Dear Veronica, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way.

2/10 Väldigt dåligt

Leslie

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
Staff were all friendly but that is the only good thing about this place. The rooms look like they have never been cleaned in years and the sheets were dirty and stained when we got there. Roaches crawling in our room and earwigs in the beds. I didn’t mind the sketchy people as I knew the location is a rough part of town however I would think for how much I spent I could at least get bed sheets with no stains. This place needs to deep clean every inch of the rooms or just shut down all together.
Bodde här 4 nätter i april 2024
Svar från Gabriel 29 apr. 2024
Dear Leslie, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way.

6/10 Okej

Berenice

Bodde här 1 natt i april 2024
Svar från Gabriel 19 maj 2024
Dear Berenice, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okej

Armando

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bien todo! Solo que olía mucho a cigarro!
Bodde här 1 natt i april 2024
Svar från Gabriel 28 apr. 2024
Dear Armando Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

2/10 Väldigt dåligt

Ronald

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So far I have found empty drug baggies, Syringe caps and parts, blood on the curtains and the police raided the room 3 doors down. I’m very disappointed that I made a non refundable reservation.
Bodde här 1 natt i april 2024
Svar från Hotel Palmeras 27 apr. 2024
Dear Ronald, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

10/10 Fantastiskt

Jose

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Gabriel 28 apr. 2024
Dear Jose Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.

8/10 Bra

Roberto

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Hotel stay was overal ok... could improve on one mattress... and it was a friday so you could see a couple of women dressed to party being pick up by cars... but other than that... no noises, the room clean... it was ok to stay the night... could stay again if need it..
Bodde här 1 natt i april 2024
Svar från . 26 apr. 2024
Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We will do our best to address these issues with the corresponding departments. Thank you for choosing Hotel Palmeras.

10/10 Fantastiskt

Cynthia

Bodde här 1 natt i april 2024
Svar från LIllianna 16 maj 2024
Thank you for your review!

10/10 Fantastiskt

Ana sofia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the pool and the hot tub
Bodde här 1 natt i april 2024
Svar från Hotel palmeras 25 apr. 2024
Thank you for your 5 rating!

2/10 Väldigt dåligt

Erika

Reste med familjen
BED BUGS ! BED BUGS! BED BUGS ! Run from this place .
Bodde här 2 nätter i april 2024
Svar från Gabriel 24 apr. 2024
Dear Erika Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know our front desk is staffed around the clock to make your stay as comfortable as possible. Thank you for your valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.

6/10 Okej

Benjamin

The was a bad sperience we had same Bedbugs?
Bodde här 1 natt i april 2024
Svar från Gabriel 23 apr. 2024
Dear Benjamin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Väldigt dåligt

Alberto

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från hotel palmeras 23 apr. 2024
thank you for your review

10/10 Fantastiskt

LaShelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice room for a quick trip.
Bodde här 2 nätter i april 2024
Svar från Hotel Palmeras 22 apr. 2024
Dear LaShelle, Thank you for staying with us we hope to see you soon.

2/10 Väldigt dåligt

Jesus

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Gabriel 23 apr. 2024
Dear Jesus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience.

4/10 Dåligt

VICTOR

Gillade inte: Renlighet och boendets skick och faciliteter
Bajaron mucho de calidad, instalaciones quebradas, no realizaron limpieza, televisión, refri y enchufes no funcionaban
Bodde här 2 nätter i april 2024
Svar från gabriel 20 apr. 2024
Dear Victor, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okej

Nubia

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
El servicio no es tan agradable y la limpieza del lugar no es buena
Bodde här 2 nätter i april 2024
Svar från gabriel 20 apr. 2024
Dear Nubia Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Väldigt dåligt

Rob

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Room smelled like smoke. Can hear neighbors play loud music at night.
Bodde här 1 natt i april 2024
Svar från hotel palmeras 17 apr. 2024
Dear rob, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We have taken note of all the concerns you raised to address them adequately, and we hope you will give us another chance to redeem ourselves the next time your travels bring you this way

2/10 Väldigt dåligt

Erika

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place was awful! There were people outside my door smoking, talking, listening to music, arguing!
Bodde här 2 nätter i april 2024
Svar från Gabriel 15 apr. 2024
Dear Erica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

6/10 Okej

Richard

Gillade: Personal och service
Tried calling front desk no answer . Hair on one bed . TV remote going bad .
Bodde här 1 natt i april 2024
Svar från Gabriel 14 apr. 2024
Dear Richard, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.

2/10 Väldigt dåligt

jose

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Palmeras 17 apr. 2024
Thank you for your rating

2/10 Väldigt dåligt

Mirian

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk lady was nice but unfortunately the property was bad. It smell like poop all over the area. Lots of homeless people and there was people smoking weed around kids. Felt so incredible unsafe. My sister and I felt like running out of there
Bodde här 1 natt i april 2024
Svar från . 13 apr. 2024
Your feedback is very important to us. We hope you will accept our sincere apology regarding the property . Your satisfaction means a lot to us and we will do everything we can possible to prevent this from happening again for you or our future guests. We take very seriously and hope that you will give us an opportunity in the future to have you as our guest.

10/10 Fantastiskt

Jana

Reste med sin partner
It's an older property, as I expected. Staff friendly and efficient. The mattress needs to be replaced. I did not have the best night's rest.
Bodde här 1 natt i april 2024
Svar från Gabriel 12 apr. 2024
Thank you for taking the time to share your comments about your recent stay with us

2/10 Väldigt dåligt

Maria del Carmen

Gillade inte: Renlighet och bekvämligheter
Goof atenchión
Bodde här 1 natt i april 2024
Svar från 0 10 apr. 2024
Thank you for taking the time to share your comments about your recent stay with us

10/10 Fantastiskt

Jasmin

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kind of loud at night but other than that everything was food
Bodde här 1 natt i april 2024
Svar från Hotel Palmeras 9 apr. 2024
Dear jasmin, thank you for your review, we hope to see you again.

8/10 Bra

Doris

Gillade: Personal och service
Good location. Needs more detail on room cleaning
Bodde här 2 nätter i mars 2024
Svar från Hotel Palmeras 8 apr. 2024
Dear Doris, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, we appreciate your comments. Thank you again for sharing, and we hope to see you soon at Hotel Palmeras.