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Recensioner av Smugglers Cove, Clacton On Sea by Marston's Inns

4 out of 5
Smugglers Cove, Clacton On Sea by Marston's Inns
Brook Park, Valley Road, Clacton-on-Sea, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 268 av 472 recensioner" "
8 - Bra i betyg. 138 av 472 recensioner" "
6 - Okej i betyg. 49 av 472 recensioner" "
4 - Dåligt i betyg. 11 av 472 recensioner" "
2 - Väldigt dåligt i betyg. 6 av 472 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Erik

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Why not?
Friedly and nice staff . Nothing to complain about.
Bodde här 1 natt i maj 2022
Svar från Smugglers Cove 11 juni 2022
Thank you Erik for you great 10 rating and delighted you had an good experience with us at our hotel and look forward to seeing you again in the future. Kind regards

8/10 Bra

Elaine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and clean
Bodde här 1 natt i april 2024
Svar från Smugglers Cove 28 apr. 2024
Hi ElaineThank you for leaving us a lovely feedback, our staff strive to give 100%. It is great to hear you enjoyed your stay with us.Kind regardsSusan

6/10 Okej

Brian

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nothing really just an average accommodation ideal for what i had to do in the area
Bodde här 2 nätter i april 2024
Svar från Smugglers Cove 8 apr. 2024
Hi BrianThank you for taking the time to leave us a positive feedback, we are happy to hear your stay with us was ideal for your trip.Kind regardsSmugglers Cove

6/10 Okej

Sandra

Reste med sin partner
States on site that towels are provided but had a room of to adults and one towel supplied. No small towels or bath mat , they provide tea and coffee making but have to have asbestos fingers as nothing to stir or get teabag out .
Bodde här 1 natt i mars 2024
Svar från Smugglers Cove 24 mars 2024
Hi SandraWe apologise for the visit not being a positive one, we have passed your comments onto the Head Housekeeper to deal with.Kind regardsSmugglers Cove

6/10 Okej

Wendy

Bodde här 2 nätter i februari 2024
Svar från Smugglers Cove 13 feb. 2024
Hi WendyThank you for taking the time to leave us a rating.Kind regardsSmugglers Cove

10/10 Fantastiskt

Paul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was nice and easy clean room loads of free parking faultless definitely be going back restaurant was amazing quick lovely food staff very polite
Bodde här 2 nätter i februari 2024
Svar från Smugglers Cove 11 feb. 2024
Hi PaulThank you for taking the time to leave us a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Jason

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i februari 2024
Svar från Smugglers Cove 11 feb. 2024
Hi JasonThank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Tony, Clacton

Bodde här 2 nätter i januari 2024
Svar från Smugglers Cove 22 mars 2024
Hi TonyThank you for leaving us a rating we are happy to hear you enjoyed your visit with us at Smugglers Cove.Kind regardsSmugglers Cove

8/10 Bra

Katie

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The "accessable" shower seat did not come down at all, neither did the handle next to it. Other than that, there were no issues, clean room, friendly staff.
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 2 feb. 2024
Hi KatieThank you for taking the time to leave us a good feedback, although we are sorry to hear about the seat in the shower, We have passed your comments onto the relevant management.Kind regardsSmugglers Cove

10/10 Fantastiskt

Mark

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 28 jan. 2024
Hi MarkThank you for taking the time to leave us a 10/10 rating we are happy to hear you enjoyed your visit with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Glynn

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 25 jan. 2024
Hi GlynnThank you for taking the time to leave us a 10/10 rating we are happy to hear you enjoyed your visit with us.Kind regardsSmugglers Cove

6/10 Okej

Graham

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Just what you'd expect for the money
Spacious room, king size bed, pub next door or McDonald's if you prefer. Basic furnishings, as you would expect given the price. Bath with shower over rather than walk-in shower. Peaceful, but take your earplugs if you don't want to experience the whooshes and gurgles from the plumbing system every time someone flushes a loo.
Bodde här 2 nätter i januari 2024
Svar från Smugglers Cove 21 jan. 2024
Hi GrahamThank you for taking the time to leave us a good feedback. For future reference if you prefer a room with a walk in wet room when booking please request an accessible room and these are the only room with walk in showers.Kind regardsSmugglers Cove

4/10 Dåligt

MICHELE

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 21 jan. 2024
Hi MicheleWe are sorry to hear your visit to Smugglers Cove was not a more positive one, if you would like to email us direct and let us know why so that we can put it right.Kind regardsSmugglers Cove

10/10 Fantastiskt

Eric

Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 15 jan. 2024
Hi EricThank you for leaving Smugglers Cove a 10/10 rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Robin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Value.
Good value hotel for overnight or as a base for exploring local area. Great check in and courteous/polite staff member.
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 14 jan. 2024
Hi RobinThank you for taking the time to leave us a lovely feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Clifford

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Smugglers Cove 14 jan. 2024
Hi CliffordThank you for leaving Smugglers Cove a 10/10 rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Graham

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Smugglers Cove 4 jan. 2024
Hi GrahamThank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okej

Vincent

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Smugglers Cove 1 jan. 2024
Hi VincentThank you for taking the time to leave us a rating, we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We have family in the area and have been using this hotel for our visits annually for a while now. The hotel is very well located, has good amenities around it (Lidl, Pub, M&S Food, Mcdonalds all with 2 minute walk) and parking is plentiful. Staff are excellent and always very pleasant. The room we had was clean and tidy and very comfortable. The hotel
Bodde här 1 natt i december 2023
Svar från Smugglers Cove 31 dec. 2023
Hi MarkThank you for taking the time to leave us a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice comfortable room. Easy free parking. Have stayed here previously and will definitely stay again. Me and another guest checking in at the same time both had issues with our bookings. The payments from Hotel.com had not been received by the hotel but fortunately we both had proof of payment. Although this was stressful, the situation was resolved by the lovely female receptionist (sorry I didn’t get her name) and the online assistant Richard from Hotel.com.
Bodde här 1 natt i december 2023
Svar från Smugglers Cove 15 dec. 2023
Hi JulieThank you for leaving Smugglers Cove a wonderful rating and feedback, our staff strive to give 100% and we are pleased to hear our receptionist managed to get the issue resolved for you.Kind regardsSmugglers Cove

10/10 Fantastiskt

alfred

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Comfortable hotel with good eating and drinking facilities.
Bodde här 5 nätter i november 2023
Svar från Smugglers Cove 6 dec. 2023
Hi AlfredThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a wonderful feedback, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i november 2023
Svar från Smugglers Cove 6 dec. 2023
Hi ElizabethThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating, we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Jason

Bodde här 4 nätter i november 2023
Svar från Smugglers Cove 15 dec. 2023
Hi JasonThank you for taking the time to leave Smugglers Cove a rating, we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

SD

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Smugglers Cove 23 nov. 2023
Thank you for taking the time to leave us a good rating.Kind regards Smugglers cove

10/10 Fantastiskt

Graham

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Smugglers Cove 23 nov. 2023
Thank you for taking the time to leave us a great review.Kind regards Smugglers cove

8/10 Bra

Laurent

Bodde här 1 natt i november 2023
Svar från Smugglers Cove 20 nov. 2023
Hi LaurentThank you for taking the time to leave Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Carrie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the smugglers cove were amazing. I asked for a few requests and they happily sorted these out for me. Lovely setting and easy to find. Really recommend.
Bodde här 1 natt i november 2023
Svar från Smugglers Cove 20 nov. 2023
Hi CarrieThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a lovely feedback, our staff strive to give 100%.Kiind regardsSmugglers Cove

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Smugglers Cove 2 nov. 2023
HiWe are sorry to hear your visit with us was not a more positive one. We would be interested to know the reasons why if you would like to email us direct.Kind regardsSmugglers Cove

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Value Option
great convenient accommodation.
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 30 okt. 2023
Hi DavidThank you for taking the time to leave Smugglers Cove a good feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Scott

Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 30 okt. 2023
Hi ScottThank you for giving Smugglers Cove a 10 out of 10 rating we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Ramesh

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good hotel
Good hotel with friendly staff. Reccomend for being near Clacton-on-Sea.
Bodde här 2 nätter i oktober 2023
Svar från Smugglers Cove 23 okt. 2023
Hi RameshThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a wonderful feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Elena

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good, clean, good location( quiet) , spacious happy.
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 20 okt. 2023
Hi ElenaThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a lovely feedback, we are pleased you enjoyed your stay here with us.Kind regardsSmugglers Cove

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Breakfast
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 14 okt. 2023
Thank you for leaving Smugglers Cove a rating we hope you enjoyed your stay with us.

10/10 Fantastiskt

Michelle

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Business solo trip
It was good , pretty simple and clean
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 14 okt. 2023
Hi MichelleThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating and a lovely feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okej

Wai Chung

Reste med familjen
Gillade: Personal och service
When we checkin, there are some problem on the door lick
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 14 okt. 2023
Hi WaiThank you for taking the time to leave us a feedback, we did however get the door fixed the following day.Kind regardsSmugglers Cove

8/10 Bra

SANDRA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very clean. I would have liked to have seen a vending machine for snacks and drinks
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 8 okt. 2023
Hi SandraThank you for leaving Smugglers Cove a feedback, we will surely pass your views onto the relevant management team.Kind regardsSmugglers Cove

10/10 Fantastiskt

Gemma

Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 14 okt. 2023
Hi GemmaThank you for taking the time to leave Smugglers Cove a 10 out of 10 rating, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

godfrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Happy days
Bodde här 2 nätter i oktober 2023
Svar från Smugglers Cove 8 okt. 2023
Hi GodfreyThank you for leaving Smugglers Cove a 10/10 rating and a lovely comment, we are happy you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Charlotte

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was really good for the price we paid very clean beds comfy however hot taps don't run hot at all so disappointed in this as couldn't have a hot bath without boiling the kettle
Bodde här 1 natt i oktober 2023
Svar från Smugglers Cove 4 okt. 2023
Hi CharlotteThank you for your comments and for making us aware about the hot water which has now been reported.Kind regardsSmugglers Cove

10/10 Fantastiskt

Christine

Reste med familjen
Only stay one night but very clean. Would go back again.
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 3 okt. 2023
Hi ChristineThank you for taking the time to leave Smugglers Cove a 5/5 star rating and a lovely feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Krista Lyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 7 nätter i september 2023
Svar från s 30 sep. 2023
Hi KristaThank you for taking the time to leave Smugglers Cove a good rating, we are pleased you enjoyed your stay with us.Kind regardsSmugglers Cove

8/10 Bra

Debra

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
No one to check you in if you arrive a little early which was disappointing as we had to go back so lost time on our day. However once we had checked in room was comfortable & clean, good location, great breakfast
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 29 sep. 2023
Hi DebraThank you for leaving Smugglers Cove a feedback, our receptionist is on the premises from 1.30pm thereafter but our check in is from 2.00pm. We hare happy to hear you found our room comfortable and clean.Kind regardsSmugglers Cove

8/10 Bra

Robin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Smugglers Cove 24 sep. 2023
Hi RobinThank you for taking the time to leave Smugglers Cove a rating we hope you enjoyed your stay with us.Kind regardsSmugglers Cove

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bang on
Great stay very comfy excellent service from staff 😁
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 24 sep. 2023
HiThank you for taking the time to leave us a 10/10 rating and a very positive feedback, we are pleased to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 21 sep. 2023
HiWe are sorry to hear your visit was not a positive one, we are interested to know your reasons why so that the matter can be addressed.Kind regardsSmugglers Cove

10/10 Fantastiskt

Robin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 18 sep. 2023
Hi RobinThank you for taking the time to leave Smugglers Cove an outstanding rating we are happy to hear you enjoyed your stay with us.Kind regardsSmugglers Cove

6/10 Okej

Robert

Building work going on
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 16 sep. 2023
Hi RobertThank you for your feedback, unfortunately the building work going on behind the hotel is out of our control but I will pass your comments onto the relevant management team.Kind regardsSmugglers Cove

6/10 Okej

diane

Gillade: Renlighet, personal och service och bekvämligheter
I’ve had major surgery can not eat big meals I asked can I have my breakfast from Childs menu was told u can but u will have to pay extra as ur an adult I’ve stayed in many hotels plus eaten in many restaurants never have I been told I sud have to pay extra because I’m an adult what bout people who can not eat big meals
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 16 sep. 2023
Hi DianeThank you for taking the time to leave Smugglers Cove a feedback, we are sorry to hear it was not a more positive one. Unfortunately we have to follow the guidelines set out by Marstons but can only apologise for your experience. Your comments will be passed onto the relevant management team to look into.Kind regardsSmugglers Cove

8/10 Bra

Robina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel fine, location needs honest description
Hotel was fine for the price. But I think you should update your publicity photo to show all the house’s beings built behind it. Also do something about the postcode, the satnav took us miles up the road and others said the same.
Bodde här 4 nätter i september 2023
Svar från Smugglers Cove 15 sep. 2023
Hi RobinaThank you for taking the time to leave us a feedback, unfortunately the building work behind is out of our control. The problem with the post code is because there are works still going on this side of the bypass we have not been allocated our own postcode as of yet. We can only apologise for this.Kind regardsSmugglers Cove

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to find, clean and comfortable.
Bodde här 1 natt i september 2023
Svar från Smugglers Cove 11 sep. 2023
Hi TracyThank you for taking the time to leave us a wonderful rating and feedback, we are pleased to hear you enjoyed your stay with us here at Smugglers Cove.Kind regardsSmugglers Cove