Mötesrum

Recensioner av The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

4 out of 5

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 464 av 1003 recensioner" "
8 - Bra i betyg. 292 av 1003 recensioner" "
6 - Okej i betyg. 119 av 1003 recensioner" "
4 - Dåligt i betyg. 81 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 47 av 1003 recensioner" "

8,2/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Austin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very helpful.
Bodde här 4 nätter i maj 2024

10/10 Fantastiskt

Noveera, Webster

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were absolutely amazing! I had to make a change to the reservation and Expedia made an error in the change that resulted in Expedia canceling the reservation - even though my account showed I still had the reservation but for the wrong dates. The manager was able to restore my reservation and give me two rooms! I was there for my daughter’s graduation and they saved the day. I am so impressed by the level of attention and care they showed me.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Rebecca

Gillade: Bekvämligheter och boendets skick och faciliteter
Great staff! Within walking distance to Severence Hall/Cleveland Orchestra!!!
Bodde här 3 nätter i maj 2024

8/10 Bra

MICHAEL

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Terrible breakfast.
Bodde här 1 natt i maj 2024

4/10 Dåligt

Dylan Thomas

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Julio C

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff. The rooms are spacious and comfortable. The hotel itself is unique. Very interesting and impressive space. The only negative thing I would say is that I have been visiting this hotel for almost two years because my son attends college nearby and the elevators have been a problem since my first stay. During my recent stay the one working elevator was out of service and we had to walk five flights of stairs to our room. Otherwise, the hotel is fantastic and I plan to continue visiting.
Bodde här 2 nätter i maj 2024
Svar från Management 16 maj 2024
Thank you so much for the review of your stay! We can't wait for the installation of the new elevators to finish so we can show them off!

4/10 Dåligt

Julie

Reste i grupp, Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Upon check in, the staff was rude. I was there for 2 nights. I alerted the front desk that I would be out of my room at 10:30, so that house keeping could come in. I was gone most of the day. After multiple calls to the front desk and a trip down there, my room finally was cleaned at 5:30. And no one was friendly about that.
Bodde här 2 nätter i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay. Pretty shocking you felt the team was rude considering the amount of comments on how friendly they are. I did look up your reservation and the day you did request housekeeping we were busy so we are sorry that we couldn't service your room at the exact time you required us to. I did see that there were notes made on the housekeeping board showing that you were on the list. We hope you have a better day!

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Shuttle service was appreciated. Friendly staff Clean room. Comfy bed.
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

4/10 Dåligt

Jo

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So much potential but so little effort. Rooms are dirty. Elevator seems like a jury-rigged nightmare.
Bodde här 2 nätter i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We are sorry to hear you didn't enjoy your stay and you felt our rooms were "Dirty". What you failed to mention was we are currently installing 2 brand new elevators which we can't wait to finish. We hope you have a better day.

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

6/10 Okej

Ruben, Wilmette

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Room: The bathroom floor was filthy, the easy chair in the was soiled, the caulking around the tub was moldy and mildewed and clearly in need of replacement, and the air was musty. Property: one elevator was out of order, parking coasts $21 a night, which is absurd, and as soon as you walk in via the main entrance you are immediately overpowered by an air freshener odor that burns your nostrils, and the free cookies they offer are TERRIBLE.
Bodde här 2 nätter i maj 2024
Svar från Mangement 14 maj 2024
Thank you for the review of your stay! There are plenty of other options in the are that will hopefully work better for what you are looking for. We hope you have a better day!

4/10 Dåligt

Ibrahim

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The place was ok, but the first room we were assigned had a clogged toilet, the elevators went out of service and we had to walk eight flights to get to our room. They tried to charge us for breakfast which was included. I had to go to the front desk and explain to them before the fee was waived
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

8/10 Bra

hickory, Cleveland

Gillade: Renlighet, personal och service och bekvämligheter
Great!
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Simona

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful!
Bodde här 3 nätter i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Shen En, Metairie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Christina

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Ronald

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really liked the Tudor Arms it was convenient and they had transportation to the Clinic.
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

hickory, Cleveland

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great experience customer service at the front desk explain mostly all of your everything you needed to know from your check in and checking out needs. she even offered complimentary cookies.
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

lana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the hotel is excellent. I had a problem with the lock in my room and seeing how exhausted I was from driving and my events, they gave me another room and a breakfast voucher. They’ve been extremely courteous and attentive to my needs, and I appreciate their open and straightforward communication and help.
Bodde här 1 natt i maj 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

8/10 Bra

Becky

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked the shuttle to clinic
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Patrick

Affärsresenär
Gillade: Renlighet och bekvämligheter
Courteous service, things were clean
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Christie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to clinic
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

6/10 Okej

Nataliya, Charlotte

Gillade inte: Personal och service
Bodde här 3 nätter i april 2024
Svar från Manager 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

4/10 Dåligt

Deborah

Bodde här 1 natt i april 2024
Svar från Management 16 maj 2024
Thank you for the review of your stay with us! We hope you have a better day!

8/10 Bra

Lin

Reste med familjen
Gillade: Renlighet och personal och service
The building is old, only one elevator and seems under repairing work. Staff and services are good.
Bodde här 1 natt i april 2024
Svar från Management 25 apr. 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our staff and services. As for the condition of the building, we understand your concerns. Renovation work is ongoing to enhance the overall experience for our guests. Your patience and understanding are greatly valued as we strive to improve our facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 Fantastiskt

Nakia

Bodde här 1 natt i februari 2024
Svar från Management 25 apr. 2024
Thank you for the review!

6/10 Okej

Kenn

Affärsresenär, Reste med sin partner
Gillade: Renlighet och personal och service
Super quiet, reasonable rate, delicious warm cookies upon arrival. Like the old heritage hotel feel and charm. Staff were very friendly. Beds quiet comfortable and clean. Hygienic clean floors and restful colours. Spacious room. However, the breakfast was dismal for hot food, coffee was not to my liking. For $18 buffet flat fee, was not worth it. Dinner on Sunday they were out of most things on the menu, the bar tender was quite jovial and friendly who could see we were disappointed in both availability and quality of food. Room temperature by the time it arrived including the chicken on top of the pasta, we wondered why it took so long when it was undercooked. Lights around the bed didn't work the second of two nights no matter what we did with the switches and the harsh white LED light of the desk lamp was not suitable to light the whole room. Television was great but the channel guide didn't work. Liked the spacious bathroom and distance from sleeping area, and the shower head was powerful, however there was a build up of hair in the tub and sink traps which made for the water to sit before draining - not great when showering to be ankle deep in water draining. Sad to see such minor issues overshadow our visit this time in comparison to a previous visit pre-covid. Parking was very convenient and safe and the location is very central to our trip's purpose of visiting museums and galleries around University Circle.
Bodde här 2 nätter i april 2024
Svar från Management 24 apr. 2024
We are thrilled to hear that you found our hotel to be quiet with reasonable rates, and you enjoyed the delicious warm cookies upon arrival. We are delighted that you appreciated the old heritage hotel feel and charm, as well as the friendliness of our staff. It's great to know that you found the beds comfortable and clean, and you liked the hygienic clean floors and restful colors. Moreover, we are pleased to hear that you found the room spacious and the bathroom to your liking. However, I'm truly sorry to learn that your experience with breakfast and dinner did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

10/10 Fantastiskt

John

Was a great stay minus only one elevator down due to maintenance remodel - employees great as always !!
Bodde här 3 nätter i april 2024
Svar från Management 24 apr. 2024
It sounds like you had a mostly positive stay, despite the inconvenience with the elevator. It’s great to hear that the employees were able to make up for the inconvenience. Hopefully, your next stay will be even better with all the renovations completed!

6/10 Okej

INMI

Bodde här 3 nätter i april 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

GREG

Bodde här 2 nätter i april 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Mandy

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful stay great staff
Bodde här 1 natt i mars 2024
Svar från Management 24 apr. 2024
Thank you for the great comments!

6/10 Okej

Jingping

Gillade inte: Boendets skick och faciliteter
It is more expensive than the reserved price, parking is inconvenient. Bed sheet feels kind of not completely dried or the room feel kind of humid
Bodde här 1 natt i april 2024
Svar från Management 24 apr. 2024
Thank you for the review of your stay. We recommend researching where you plan on booking in order to see if parking is included. Have a great day!

4/10 Dåligt

Manoj

Gillade inte: Personal och service
Not very helpful front desk
Bodde här 1 natt i april 2024
Svar från Manager 16 apr. 2024
Thank you for the review of your stay. This is very shocking considering how many compliments we get on how efficient and friendly our team is.

10/10 Fantastiskt

Maureen

Bodde här 3 nätter i april 2024
Svar från Management 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Lin Ping

Bodde här 1 natt i april 2024
Svar från Manager 14 maj 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Management 11 apr. 2024
Thank you so much for the review

8/10 Bra

Diane

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Tudor Arms is my favorite place to stay in Cleveland. Im happy to see the pandemic delayed upgrades are in process.
Bodde här 3 nätter i mars 2024
Svar från Management 27 mars 2024
Thank you for the kind words! That is wonderful to hear! Looking forward to experiencing the improvements first hand soon!

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Manager 28 mars 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Bra

Paul

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Some of the property could be better maintained. Poor draining in the shower/bathtub.
Bodde här 3 nätter i mars 2024
Svar från Management 26 mars 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the poor draining in the shower/bathtub. Rest assured, we will address this issue promptly to ensure better maintenance of the property. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to reach out.

8/10 Bra

Steven

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Manager 28 mars 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Bra

Jamie

Reste i grupp
Gillade: Renlighet och personal och service
The Tudor is a stunning property with a rich history. The hotel is immaculately clean and smells lovely. The staff are warm and welcoming. The double queen suite is very spacious. The thermostat in the room did not seem to work. We turned it down to 64 and the room remained sweltering. The vending machines do not take cards and the sink faucets are short so it was difficult to obtain or fill up water bottles. Paying $21 daily for parking and $15 per person for breakfast are unwelcomed charges. Even so, I'll stay here again when we return next month.
Bodde här 2 nätter i mars 2024
Svar från Management 25 mars 2024
It sounds like you had a mostly positive experience at The Tudor, despite a few minor inconveniences. The rich history, cleanliness, and welcoming staff certainly contributed to your enjoyment. It's unfortunate that the thermostat didn't work properly and that the vending machines only accepted cash, and the short sink faucets made it challenging for you to fill up water bottles. We understand that additional fees can be unwelcome surprises, and we apologize for any inconvenience they may have caused. We strive to be transparent about our pricing structure, and we will certainly take your feedback into consideration as we continue to improve our services. In regards to the unwelcomed charges...In the future, we recommend researching hotel amenities and associated costs beforehand to ensure a more seamless experience. However, we are delighted to hear that despite these charges, you still plan to stay with us again next month.

10/10 Fantastiskt

Mackenzie

Bodde här 1 natt i mars 2024
Svar från Management 16 apr. 2024
Thank you for the review of your stay with us!

8/10 Bra

Anna

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall good place for a short stay.
Bodde här 1 natt i mars 2024
Svar från Management 25 mars 2024
We're pleased to hear that you found our establishment to be a good choice for your short stay. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future.

8/10 Bra

Andrew

Bodde här 3 nätter i mars 2024
Svar från Management 16 apr. 2024
Thank you for the review of your stay!

10/10 Fantastiskt

Joseph

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I appreciated the combination of an historic building and modern facilities. It was comfortable and quiet. The room was large and the decor was classy, if somewhat sparse [and a bit dark.] Close to the Cleveland Clinic, Little Italy, and museums.
Bodde här 1 natt i mars 2024
Svar från Management 25 mars 2024
Thank you for sharing your positive experience with us. We're delighted that you enjoyed the blend of historic charm and modern amenities during your stay. It's fantastic to hear that you found the room spacious, comfortable, and quiet, and that our location near key attractions suited your needs.Your feedback regarding the decor and lighting is noted, and we'll certainly take it into consideration for future enhancements.

10/10 Fantastiskt

XuanTrang, Austin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place to stay near the Cleveland clinic and Case Western University.
Bodde här 3 nätter i februari 2024
Svar från Management 25 mars 2024
Thank you for the kind words! We can't wait to welcome you back again to our historic hotel!

8/10 Bra

Uriel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room size was spacious for being an old hotel.
Bodde här 1 natt i mars 2024
Svar från Management 25 mars 2024
Thank you for your positive feedback regarding the spaciousness of your room despite the hotel's age. We take pride in preserving the historical charm of our establishment while ensuring our guests enjoy comfortable accommodations. Your satisfaction is important to us, and we're delighted to hear that you found the room size to your liking. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okej

James

Affärsresenär
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
Big stain on couch. Didn’t get room cleaned
Bodde här 5 nätter i mars 2024
Svar från Management 25 mars 2024
I'm sorry to hear about the inconvenience you experienced with the couch and the missed room cleaning. Did you by chance request service? .. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.

10/10 Fantastiskt

jenni, hamilton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was beautiful
Bodde här 1 natt i mars 2024
Svar från Management 25 mars 2024
We're thrilled to hear that you found our establishment beautiful. Thank you for your kind words, and we hope to welcome you back for another memorable experience soon.

8/10 Bra

Kenneth

Gillade: Renlighet och personal och service
Staff was great. Prices online not accurate. Running toilet that wasn't fixed after notifying staff
Bodde här 1 natt i mars 2024
Svar från Management 21 mars 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the the running toilet not being promptly fixed despite notifying our staff. We'll address these issues immediately to ensure they're resolved for future guests. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.