Lobby

Recensioner av Best Western Plus Magnolia Inn & Suites

2.5 out of 5
Best Western Plus Magnolia Inn & Suites
107 Interstate Dr NW, Cleveland, TN

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 159 av 247 recensioner" "
8 - Bra i betyg. 55 av 247 recensioner" "
6 - Okej i betyg. 18 av 247 recensioner" "
4 - Dåligt i betyg. 6 av 247 recensioner" "
2 - Väldigt dåligt i betyg. 9 av 247 recensioner" "

9,2/10

Renlighet

9,4/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Mike

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good property
Bodde här 1 natt i maj 2024
Svar från Manager 21 maj 2024
Hello Mike,We are delighted to hear that you enjoyed your stay at our property. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Bra

nicholas

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service and clean rooms
Bodde här 1 natt i maj 2024
Svar från Manager 21 maj 2024
Hello nicholas,We are delighted to hear that you enjoyed our customer service and found our rooms clean during your stay. Your feedback is much appreciated, and we hope to welcome you back in the future.

8/10 Bra

Rey & Aimee

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hot breakfast, comfy beds, nice staff. Specialty coffee machine too! Would recommend. Only minor frustration was only 1 elevator so wait times were a bit long during busy hours and the parking drop off area very tight.
Bodde här 1 natt i april 2024
Svar från Manager 7 maj 2024
Hello Rey & Aimee,We are delighted to hear you enjoyed our breakfast, beds, and staff friendliness, and the specialty coffee! We appreciate your feedback on the elevator wait times and parking area size. Your recommendation means a lot to us, and we hope to welcome you back for another pleasant stay with us.

8/10 Bra

Tanasha, Cleveland

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The elevators blend in with the room doors passed several times while at property, everything else seemed to be good
Bodde här 1 natt i april 2024
Svar från Manager 1 maj 2024
Hello Tanasha,We appreciate you sharing your experience with us. Your feedback on the elevator visibility has been noted for our ongoing improvement efforts. We are pleased to hear that overall, you had a positive stay at our property. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Fantastiskt

Peggy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds super comfy and great place for the night.
Svar från Manager 13 apr. 2024
Hello Peggy,We are pleased to hear that you found our beds comfortable during your stay with us. Thank you for taking the time to share your positive feedback. Please feel free to reach out if you have any more comments or suggestions for us.

10/10 Fantastiskt

Henry

Reste med familjen
Gillade: Boendets skick och faciliteter
Property was clean n staff was excellent!
Bodde här 1 natt i april 2024
Svar från Manager 9 apr. 2024
Hello Henry,We are thrilled to hear you found our property clean and enjoyed the excellent service from our staff! Your feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Bra

Meyboll

Bodde här 1 natt i mars 2024
Svar från Manager 4 apr. 2024
Hello Meyboll, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Fantastiskt

Jared

Bodde här 1 natt i mars 2024
Svar från Manager 7 apr. 2024
Hello Jared,We're delighted to hear you had a wonderful stay with us! If you have any additional comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for another great experience!

6/10 Okej

Lynne

Reste med sin partner
The bathroom was dirty and smelled of mildew.
Bodde här 1 natt i februari 2024
Svar från Manager 29 feb. 2024
Hello Lynne, We appreciate your feedback and apologize for any inconvenience this may have caused. Feel free to reach out to our management team directly to discuss your experience further.

10/10 Fantastiskt

De Anna

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Excellent staff.
Bodde här 1 natt i februari 2024
Svar från Manager 9 feb. 2024
Hello De Anna,Thank you for your kind feedback on our staff! We are thrilled to hear that they provided you with excellent service during your stay. Our team takes pride in providing exceptional hospitality to all our guests. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Fantastiskt

Barb

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Z
Bodde här 1 natt i januari 2024
Svar från Manager 3 feb. 2024
Hello Barb,Thank you for taking the time to leave us a review. We are sorry to hear that you did not have a positive experience during your stay. Our team strives to provide exceptional service, and we apologize for any inconvenience you encountered. We appreciate your feedback and will use it to improve our guest experience. If there is anything we can do to assist you further, please feel free to reach out to our management team.

8/10 Bra

Jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 1 natt i januari 2024
Svar från Manager 1 feb. 2024
Hello Jason,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we hope to welcome you back in the near future for another pleasant experience.

10/10 Fantastiskt

Paul

Bodde här 1 natt i januari 2024
Svar från Manager 22 mars 2024
Hello Paul,We are happy to hear that you had an awesome stay with us! Our team looks forward to welcoming you back soon for another fantastic experience.

10/10 Fantastiskt

Arthur

Bodde här 1 natt i januari 2024
Svar från Manager 16 jan. 2024
Hello Arthur,We sincerely appreciate your perfect rating! It was a pleasure to have you as our guest and we are thrilled to hear that you had an excellent stay. We look forward to welcoming you back in the future for another outstanding experience.

10/10 Fantastiskt

Tamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Manager 10 jan. 2024
Hello Tamela,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Our team takes great pride in providing exceptional service, and we are pleased to know that we met your expectations. We hope to welcome you back in the future for another memorable stay.

2/10 Väldigt dåligt

William

Bodde här 1 natt i januari 2024
Svar från Manager 10 jan. 2024
Hello William, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could please reach out to us directly with any specific feedback so that we can address any issues you may have encountered. We value your input and hope to have another opportunity to serve you in the future.

10/10 Fantastiskt

Lana

Bodde här 1 natt i december 2023
Svar från Manager 3 jan. 2024
Hello Lana,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service to all our guests and it's great to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Donald J.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Manager 30 dec. 2023
Hello Donald J.,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Dec 1-3 2023
The door to our room was so incredibly difficult to open. We had to push very hard to open it because it was sliding across the floor. The room was not made up for us on the second day even with the placard asking to have it made up. There was no shampoo in the room when showering. There were 3 conditioner bottles. Breakfast both days was good.
Bodde här 2 nätter i december 2023
Svar från Manager 7 dec. 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the door and housekeeping service during your stay. We appreciate your compliments regarding breakfast. We value your feedback and have shared it with our team to ensure that necessary improvements are made.

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Has a nice stay
Nice stay on the spur of the moment. Clean, comfy, front desk was very nice and helpful. Food in the morning was pretty tasty as well.
Bodde här 1 natt i november 2023
Svar från Manager 7 dec. 2023
Hello Steve,Thank you for choosing our hotel for your spontaneous stay! We're delighted to hear that you found our rooms clean and comfortable. Our front desk team takes pride in providing excellent service, and we're glad they were able to assist you. It's great to know that you enjoyed the tasty breakfast in the morning. We hope to welcome you back in the future for another enjoyable stay.

4/10 Dåligt

Jerrod

Affärsresenär
Gillade: Renlighet och personal och service
The sink is in the living area not in the bathroom.
Bodde här 4 nätter i november 2023
Svar från Manager 5 dec. 2023
Hello Jerrod, Thank you for sharing your feedback regarding the sink placement. We understand that this may not have met your expectations, and we appreciate you bringing it to our attention. We strive to provide a comfortable stay for all our guests and we will take your comments into consideration for future improvements.

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The desk staff were amazingly friendly! room very clean, breakfast was great!
Bodde här 1 natt i november 2023
Svar från Manager 29 nov. 2023
Hello William,Thank you for sharing your positive feedback about our friendly staff, clean rooms, and delicious breakfast. We truly appreciate your kind words and hope to welcome you back in the future for another great experience.

10/10 Fantastiskt

Tyra

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff @ the BW Cleveland TN has been absolutely incredible. I have relocated to Cleveland TN from Canada and BW Cleveland has made my stay with them seamless, restful, and peaceful. Anna the overnight hostess was absolutely incredible, The Day staffers were also incredible making booking multiple-night stays over a week-long while I transition into becoming a permanent Cleveland resident easier and less stress-inducing as relocating can be very stressful in and of itself. I want to mention John the afternoon Hostess professional was/is sweet and very accomodating and personable young man... Another gentleman and a female hostess on the Dayshift as Hostess went above and beyond to make my stay and adding additional stays, day & nights, seamless..He demonstrated such kindness and care and really valued his position as a Best Western Associate that he truly made my stay wonderful. I will HIGHLY recommend anyone to try a stay or a vacation with BW Cleveland TN...the staff at this location: The Breakfast Hostess, and The Cleaning staff all very very kind, compassionate and I personally value each and every one of them ... and you as a company. HIGHLY ... Happy Thanksgiving to you all.... A very Merry Christmas... I will pray to my GOD that BW Cleveland TN gets praise and recognition for the OUTSTANDING quality of services YOU all PROVIDE. Thank You for a -wonderful experience! I was in room 121 - Nov 17-24/2023 ... please check your records for all the above mentioned
Bodde här 1 natt i november 2023
Svar från Manager 23 nov. 2023
Hello Tyra,Thank you so much for taking the time to write such a glowing review of your stay at BW Cleveland TN. We are thrilled to hear that our staff, especially Anna, John, and the day shift hostess, went above and beyond to make your relocation experience seamless and stress-free. We truly value our team members and it's wonderful to hear that their kindness and care made your stay wonderful. We appreciate your recommendation and wish you a Happy Thanksgiving and Merry Christmas. We hope to have the opportunity to welcome you back in the future.

8/10 Bra

Viviana

Reste med sin partner, Reste med husdjur
Good hotel for the night.
Bodde här 1 natt i november 2023
Svar från Manager 21 nov. 2023
Hello Viviana,Thank you for choosing our hotel for your stay. We're glad to hear that you found it suitable for your needs. Should you have any future travel plans, we would be happy to welcome you again.

10/10 Fantastiskt

richard

Bodde här 1 natt i november 2023
Svar från Manager 9 dec. 2023
Hello richard,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We appreciate your kind words and are glad that we could meet your expectations. If you have any further feedback or if there's anything more we can do to make your future stays even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 Fantastiskt

Nancy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean, comfortable bed, lovely front desk person!
Bodde här 1 natt i oktober 2023
Svar från Manager 5 nov. 2023
Hello Nancy,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be clean and that you enjoyed a comfortable bed. Our friendly front desk staff takes pride in providing excellent service. We appreciate your kind words and hope to welcome you again in the future.

10/10 Fantastiskt

Marianne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Manager 24 okt. 2023
Hello Marianne,Thank you for your exceptional rating! We appreciate your kind words and are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 Fantastiskt

Harry

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good night's sleep
It was just one night and the room was clean. the desk clerk was a wonderful lady and really helped out. had a good night's sleep
Bodde här 1 natt i oktober 2023
Svar från Manager 22 okt. 2023
Hello Harry,Thank you for your positive review! We're glad to hear that you enjoyed a clean room and received excellent service from our desk clerk. We hope you had a restful night's sleep and we look forward to welcoming you back in the future.

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will be back
My kids said it was a 5 star hotel.. it was very clean and quiet stay and the place was booked.. the staff on checkin and check out was very friendly and done their job..
Bodde här 1 natt i oktober 2023
Svar från Manager 20 okt. 2023
Hello Melissa,Thank you for your kind words! We're thrilled to hear that your stay at our hotel was clean, quiet, and enjoyable. Our staff takes pride in providing excellent service during check-in and check-out. We hope to welcome you and your family back

8/10 Bra

Colton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place. Clean and convenient
Bodde här 2 nätter i oktober 2023
Svar från Manager 18 okt. 2023
Hello Colton,Thank you for your kind words! We're glad to hear that you enjoyed your stay with us and found our hotel to be clean and convenient. We hope to welcome you back soon!

10/10 Fantastiskt

Gijsbertus

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good hotel, close to restaurants and the interstate.
Bodde här 1 natt i oktober 2023
Svar från Manager 17 okt. 2023
Hello Gijsbertus,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near restaurants and the interstate. We hope to welcome you back soon!

10/10 Fantastiskt

Kris

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great!
Bodde här 1 natt i oktober 2023
Svar från Manager 14 okt. 2023
Hello Kris,Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Meaghan

Bodde här 1 natt i oktober 2023
Svar från Manager 31 okt. 2023
Hello Meaghan,Thank you for taking the time to share your positive experience with us! We are delighted that you enjoyed your stay at our hotel. We strive to provide excellent service and it's always rewarding to receive feedback like yours. We hope to have the pleasure of welcoming you back in the near future.

10/10 Fantastiskt

Martin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value, nice clean and large rooms, great breakfast, nice and helpful staff. Area around GW is mostly other hotels.
Bodde här 1 natt i oktober 2023
Svar från Manager 11 okt. 2023
Hello Martin,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and also our area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Fantastiskt

Marianne

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect as always
Stay here every time I travel to Florida!
Bodde här 1 natt i oktober 2023
Svar från Manager 10 okt. 2023
Hi Marianne,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!

8/10 Bra

Tammy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall wonderful stay. Staff pleasant and accommodating. We were in an accessible room n was rather crowded n bathroom shower had a foul smell of mold/mildew.
Bodde här 1 natt i oktober 2023
Svar från Manager 11 okt. 2023
Hello Tammy ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Fantastiskt

Michelle, Morehead

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were helpful and friendly
Bodde här 1 natt i oktober 2023
Svar från Manager 10 okt. 2023
Hello Michelle,Thank you for your review and comments regarding our staff. We hope to see you again to deliver you with a 5 star experience.

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Manager 10 okt. 2023
Hello Paul,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great hotel however elevator was out and our room was on third floor. My husband has mobility issues so it was tuff. If elevator issue is addressed this was a great hotel
Bodde här 1 natt i september 2023
Svar från Manager 4 okt. 2023
Hello Melissa,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our elevator as well as our room. We hope to see you again in the future.

8/10 Bra

S.

Bodde här 1 natt i september 2023
Svar från Manager 10 okt. 2023
Hello S.,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Dåligt

Richard

Affärsresenär, Reste med familjen
Bed sheets were stained I stayed for 2 nights and left sign on door to have room cleaned and they never did. I will be taking my business elsewhere in the future as I will be a regular visitor to the area.
Bodde här 2 nätter i september 2023
Svar från Manager 14 sep. 2023
Hello Richard, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Manager 13 sep. 2023
Hello Edward,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bra

Melinda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
September One Night Stay
The elevator was not working so we had to use stairs. The bed was amazing! Breakfast was good.
Bodde här 1 natt i september 2023
Svar från Manager 12 sep. 2023
Hi Melinda,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our eelvator, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Fantastiskt

Francisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Manager 9 sep. 2023
Hello Francisco,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

2/10 Väldigt dåligt

Victor

Bodde här 1 natt i september 2023
Svar från Manager 26 sep. 2023
Hello Victor, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Fantastiskt

Rob

Bodde här 2 nätter i augusti 2023
Svar från Manager 29 aug. 2023
Hello Rob,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Fantastiskt

Doel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very Good Hotel
Bodde här 2 nätter i maj 2023
Svar från Manager 26 aug. 2023
Hello Doel,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Fantastiskt

Jonathan

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was kept up nicely, the staff was friendly, and the bed was comfortable! Stayed four nights, and was very pleased.
Bodde här 4 nätter i augusti 2023
Svar från Manager 16 aug. 2023
Hello Jonathan,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your insights regarding our bed. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Väldigt dåligt

MIRIAM HARTER

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The clerk couldn’t get the reservation done because it was made on Expedia. She couldn’t get the credit card to process through them. Finally got that done and found the room was on the 3rd floor. I’m 80 years old. This property is old, the only elevator was out indefinitely, our room assigned was on the third floor and I am disabled due to hip replacement. My brother and wife on first floor already arrived and moved into first floor traded with me and moved to third floor. The first floor room smelled like mold and water damage. My daughter was with me and had lung problems breathing it.
Bodde här 2 nätter i augusti 2023
Svar från Manager 13 sep. 2023
Hello MIRIAM HARTER, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.,

6/10 Okej

Dale

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Hotel is clean and staff is friendly
Bodde här 1 natt i augusti 2023
Svar från Manager 13 aug. 2023
Hello Dale,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.