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Recensioner av Hampton Inn Cleveland-Westlake

2.5 out of 5
Hampton Inn Cleveland-Westlake
29690 Detroit Rd, Westlake, OH

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 501 av 1003 recensioner" "
8 - Bra i betyg. 270 av 1003 recensioner" "
6 - Okej i betyg. 113 av 1003 recensioner" "
4 - Dåligt i betyg. 70 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 1003 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Dahlia

Reste med sin partner
This is a clean, comfortable hotel. I would recommend and stay again. When checking in, the gentleman at the front desk, Deon, was friendly a d helpful. The room was welcoming in being clean and neat. Love the makeup remover disposable cloth in restroom along with shampoo & conditioner pumps in shower/tub. The bed was comfortable so were the pillows. Also restaurants were nearby!
Bodde här 1 natt i maj 2024

8/10 Bra

Khaled

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

MiKayla

Reste med familj och småbarn, Reste i grupp, Affärsresenär, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love Tina
Bodde här 1 natt i maj 2024
Svar från Jesse 12 maj 2024
Thank you for your review. Tina is an amazing person. I will relay this review to let her know guests feel the same way.

8/10 Bra

jill

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Margaret

Gillade: Personal och service och boendets skick och faciliteter
Very comfortable beds and quiet.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk people were very friendly and professional. Hotel was close to highway, restaurants and shopping. It was clean and updated.
Bodde här 1 natt i april 2024

8/10 Bra

Susan

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Clare

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful and friendly staff, very clean, and excellent breakfast!
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Reina

Reste med sin partner
They were wonderful and the room was great!
Bodde här 1 natt i april 2024

4/10 Dåligt

Elizabeth

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Mold in bath tub/shower. Floors not clean.
Bodde här 1 natt i april 2024
Svar från Jesse 22 apr. 2024
I’m so sorry our cleanliness was not up to par during your stay with us, that is not our usual. I promptly had maintenance check and re-caulk the shower after your stay. We do hope you’ll give us another chance to redeem ourselves for a future stay. Please reach out to the hotel if there’s anything we can do.

8/10 Bra

Jeffrey, DeWitt

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was located near the breakfast area so it was a bit loud earlier in the morning, but that is not really a fault of the hotel, just the fact that some rooms are close to that are and hotels are not designed that way as often now. Quick drive to the Triskett train station for easy access to downtown for NCAA basketball games (the reason for the stay)
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

LYNN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Beth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were extremely friendly, and helpful. Property is pristine!
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Barbara

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was quiet and clean. It was perfect for us and the price was good.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Tina

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The handicapped bathroom is very nice
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och bekvämligheter
Check in staff was so very nice and was very quick and efficient in checking me in. The place over all could use some updating.
Bodde här 1 natt i mars 2024

6/10 Okej

Sam, High Ppoint

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Justin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Beverly

Gillade: Boendets skick och faciliteter
Y
Bodde här 1 natt i februari 2024

4/10 Dåligt

Mike

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Property is very dated. Temperature in room would not lower and room stayed very warm. At breakfast at group staying at hotel were loud and telling lewd stories. Thankfully no families at breakfast at that time.
Bodde här 2 nätter i februari 2024
Svar från Jesse 13 feb. 2024
I do apologize for the inconvenience of the temperature in the room. I will have maintenance check to make sure if it will need replaced. I'm so sorry about the group at breakfast, we cannot control what is discussed by other guests, but if brought to staff's attention we could intervene if there's a complaint.

10/10 Fantastiskt

Leslie

Reste med familjen
Staff was friendly, rooms were clean and quiet. Breakfast had a lot of options.
Bodde här 1 natt i januari 2024

8/10 Bra

Lindsay

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The room was clean and the staff were very nice. This certainly wasn’t the nicest hotel I’ve ever been in, a little shabbiness in lobby and entrance but it was just fine for our needs and like I said, room was nice and clean! Thanks!
Bodde här 1 natt i januari 2024

8/10 Bra

Beth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was stuck in a handicap room right across from the elevator, just down from housekeeping. Very noisy! And the walls in this hotel are paper thin - I had to turn up my TV to hear it over the neighbors TV! And no one could explain what channels I was supposed to have access to, so I don't know if it was a problem or just how it's set up. But the staff is excellent! Clean facilities.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A truly enjoyable stay !
Bodde här 1 natt i december 2023

6/10 Okej

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds are way too hard. You could hear people talking….walls not very good at blocking noise.
Bodde här 2 nätter i januari 2024

6/10 Okej

Ann

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
They’re updating this hotel and it’s needed. Bathrooms are small. No place to put bathroom products. Rooms are small. Outdated. Staff was super helpful and friendly. Didn’t partake of the free breakfast so I cannot comment on that. Does have a gym open 24 hrs and the location is close to I90, Crocker Park shopping, which is really nice, and a hosts of other shops and restaurants.
Bodde här 4 nätter i januari 2024

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Great staff - tiny rooms.
The people are great! The room is TINY, but clean. Walls pretty thin - you will hear your neighbors and every car horn that honks to lock in the lot. We were in the room only to sleep so it was fine.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Gary

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

8/10 Bra

Jackie

Reste med familjen
Gillade: Bekvämligheter
Everything was fine
Bodde här 1 natt i januari 2024

6/10 Okej

Laura

Reste i grupp, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I called the hotel 2 days before arriving to inform them that I needed easy access to my room so to being slightly handicapped. They said they could accommodate and have a room close to the elevator. My room ended up being down the end of the hall. There was no special accommodations!! Their vending machines were out of order, ALL of them!! They said if we forgot something, ie, toothbrush, shampoos, combs, but didn't have any amenities. Although it was an ok hotel, they need to get it together a bit
Bodde här 1 natt i januari 2024
Svar från Jesse 13 feb. 2024
I'm very sorry for the inconvenience for your room. Every room is equipped with shampoo and conditioners on the wall of the shower, any other amenities such as a tooth brush, tooth paste, etc would be at the front desk as they are not put in the rooms.

8/10 Bra

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beds were comfortable, room was clean, staff was friendly.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Wesley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024

8/10 Bra

Ramona

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of our lights wasn't working properly and it couldn't get taken care of while we were there because of the holidays, but the staff did their best to be helpful.
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Debra, Oshawa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great spot to hang your hat if you are visiting Cleveland . .
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Cole

Reste i grupp
Bodde här 1 natt i december 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet
Not up to usual Hilton hotels type standards.
We stayed 3 days and nights here. It is extremely basic. We were late out on our second day and disappointingly when we returned back our room had not been serviced. When I phoned reception the next morning for towels and to enquire why, I was informed that the rooms are only serviced every second day! Although this showed nowhere in our T&C’s, nor were we informed this when we checked in. When the room was eventually serviced, the empty tissue box was not replenished, the empty pizza box was left in our room, no soap was left and the bed was made but bed linen was not changed. The first morning we attempted the “breakfast buffet” but the fruit on display was not of good quality, over ripe, or off. It would not have taken much to improve the shortcomings, but believe that this hotel is closer to a two rather than a three star facility.
Bodde här 3 nätter i december 2023

8/10 Bra

Amy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023

4/10 Dåligt

John

Gillade inte: Personal och service
Stay was fine, other that the staff entering my room without knocking at 10 pm. They claimed my room was listed as "out of order" and they needed a remote. How had I been staying in and paying for a room that is out of order for 4 days at that point??
Bodde här 5 nätter i december 2023
Svar från Jesse 13 feb. 2024
I again truly apologize for the error of your stay. If you have any further issues, you can contact the hotel directly to speak to the manager on property.

6/10 Okej

Timothy

Gillade: Renlighet och personal och service
This is my second year staying there. They apparently listened to my request for fruit in the morning. The things I didn't like were there was no black-out shade for the room, so light came in from the outside while I was sleeping. Also, there was no do-not-disturb sign, even thought the person across the hall had one. I do appreciate the $83 room rate.
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Sandra Weaver

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its near everthing.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

John, Bethlehem

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have stayed at several Cleveland area hotels as I visit 2 to 3 times a year. This was by far my best experience, going forward I will always stay at this hotel. The room was fantastic and clean, the staff was friendly, it's in walking distance to many restaurants and shops. Best of all it was quiet! the breakfast was also very good!
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay.
The staff was very friendly and helpful. The hotel was very clean and comfortable. It is also in a good location, right by Crocker Mall and close to the freeway.
Bodde här 1 natt i december 2023

6/10 Okej

Amber

Reste med familj och småbarn
Room was really small. No microwave, no ice on the Floor we stayed on. Breakfast was advertised for a different time than when originally booked so we didn’t get to try it. No one responded to my requests about late checkout. Bathtub needs recaulked or redone.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Walid

More lighting at night is needed
Bodde här 3 nätter i december 2023

8/10 Bra

James

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Bill

Gillade: Bekvämligheter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Elton

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
comfortable, clean and cozy
Bodde här 4 nätter i december 2023