Dandria, we are truly sorry to hear about the inconsistency in the service you received from our team members and the billing issue you encountered during your recent stay. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional service to every guest is our top priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we have addressed your concerns with our team to ensure that such issues are promptly rectified and that all our guests receive the outstanding service they deserve. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and enjoyable stay you deserve.

Thank you so much, Candace, for sharing your feedback! We're thrilled to hear that you had a wonderful experience during your stay at Hotel Indigo Cleveland Downtown. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything we can do to make your next visit even more special, please don't hesitate to reach out. We can't wait to welcome you back soon!

Thank you for your feedback, Tim. We're pleased to hear that you found the check-in process and valet service to be seamless during your stay. However, we apologize for any inconvenience with your breakfast preferences and the occasional absence of staff at the front desk. We understand the importance of prompt and attentive service, and we'll address this with our team to ensure consistency in our service levels. Additionally, we apologize for any cleanliness issues you encountered in your room. Maintaining a clean and comfortable environment is a top priority for us, and we'll address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future, Kyle!

Thank you for your kind words, Leonel! We're so pleased to hear that our front desk attendant made a positive impact on your stay with their friendliness and helpfulness. We strive to make every guest feel welcome and supported at Hotel Indigo Cleveland Downtown, and it's wonderful to know we hit the mark for you. Looking forward to your next visit!

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon, Suzanna.

Your five-stars mean the world to us, Glenn! Thank you and we're excited for the opportunity to host you again.

Thank you, Michael! It's wonderful to hear that you love staying with us at Hotel Indigo Cleveland Downtown. We're looking forward to your next visit and hope to continue making your experience enjoyable each time!

Andrea, it's terrific to know that our convenient location proved helpful during your stay! Thank you for rating us so highly. We hope to welcome you back soon to the Hotel Indigo Cleveland Downtown!

Alexandra, we greatly enjoyed reading your feedback! It is rewarding to read our upscale yet classic ambiance impressed you here at Hotel Indigo Cleveland Downtown. We hope to be your top choice whenever you are in town!

It's disappointing to learn that your time with us did not win you over completely, Alexa. We hope you'll give us the chance to impress you on a future visit.

Amanda, we are happy to earn your perfect score! Thank you for providing any feedback on your trip. Be sure to reference the "Important Information" section of our third-party site in the future as we do share details about our incidental charges there. We hope you will be visiting us the next time you are in town!

We appreciate you complimenting our ideal location, Frederick! Everyone at Hotel Indigo Cleveland Downtown hopes your travels will bring you back to enjoy us again!

Many thanks, Kimberly, for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.

We love that our location was ideal for your trip and that our team impressed you with their charm and attentiveness! Thank you for your excellent feedback, Angela. We would love to have you back at Hotel Indigo Cleveland Downtown anytime!

Kimberly, it brings us immense joy to learn about your positive experience with us at Hotel Indigo Cleveland Downtown, highlighted by our impeccable service, especially from Chuck! Your recognition of the cleanliness throughout our hotel and the enjoyment of your stay truly resonates with our team's commitment to providing a welcoming environment for all our guests. Hearing that you would consider us for your future travels is the highest compliment we could receive. We eagerly anticipate the opportunity to welcome you back and continue providing experiences that meet and exceed your expectations.

Thank you for providing us with helpful details about your stay, Katherine. We apologize you endured these oversights and disruptions and we will work with our team so that any future visits are seamless and peaceful from beginning to end.

Deann, we are extremely disappointed to learn about the interactions you had with one member of our team. This is not reflective of the high standards we strive for and we will address this immediately. Please accept our sincerest apologies for marring your trip. While we understand your frustration, we hope you will allow us one more chance to restore your trust and show you what we are truly capable of. Thank you.

We're thrilled to hear how our location significantly enhanced your experience, Beth! It sounds like the convenience of being so close to the game made your visit all the more exciting and seamless. We're all about making memorable moments possible for our guests, and your feedback is a wonderful testament to that. Looking forward to having you with us again at Hotel Indigo Cleveland Downtown for your next game day or any other occasion that brings you to the area!

We are delighted to learn about your perfect stay here at Hotel Indigo Cleveland Downtown. Thank you for choosing us, Goulanda. We hope to welcome you again in the near future!

Erik, we are sincerely sorry to learn about the difficulties you had with your bill. Unfortunately, we are unable to make direct changes as the reservations are not made with us. We are glad you contacted your booking agency and also recommend contacting your bank as some take longer than others to process returns. We hope this is resolved swiftly as we are eager to restore your trust.

Patrick, we are genuinely sorry to hear about the distressing experience you encountered during your stay due to the noise and disturbance from the room above. It is concerning to learn that such a situation occurred and was not addressed promptly, impacting your comfort and peace. Please be assured, this is not the standard of hospitality and safety we strive to uphold. We take matters of guest comfort and security very seriously and will investigate this incident thoroughly to ensure measures are in place to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our service and environment. We hope to have the opportunity to restore your confidence in our commitment to providing a serene and enjoyable stay.

Brea, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

Michael, we are proud our location served you perfectly and eased your travels! Thank you for your excellent review. Join us again anytime here at Hotel Indigo Cleveland Downtown!

What a treat to read our location allowed you to get to your concert with ease, Brayden! Thanks for choosing Hotel Indigo Cleveland Downtown. We enjoyed providing comfort and convenience and hope to do it again!

Offering your compliments regarding our updated and playful look is much appreciated, Priscilla! It is also wonderful our location further impressed you along with our impeccable service here at Hotel Indigo Cleveland Downtown! We hope you can revisit soon!

Making sure our guests receive a warm welcome to start their trip off perfectly is always our goal at Hotel Indigo Cleveland Downtown. We look forward to celebrating Julia and Joy for a job well done! Thanks for taking a moment to share your feedback on your favorite features as well as any areas in need of attention. We hope to earn another star or two the next time you are in town!

John, it's wonderful to hear that our front desk made a positive impact on your stay with their charm and attentiveness! We're thrilled you're planning to stay with us again and look forward to providing another welcoming and enjoyable experience here at Hotel Indigo Cleveland Downtown.

Your magnificent rating and review brightened our day, Tyler. Thank you from everyone at Hotel Indigo Cleveland Downtown. We hope for the pleasure of welcoming you again!

Your incredible feedback was a pleasure to receive, Damarie! We are ecstatic and excited to share it with everyone at Hotel Indigo Cleveland Downtown. Be sure to revisit whenever you are in town!

Our team will be honored to hear how much they contributed to your positive experience along with our convenient location. Thank you for your review, Heidi. Revisit Hotel Indigo Cleveland Downtown anytime!

We are proud to learn we will be your top choice whenever you are in town, Andy! It is lovely to read your experience was impressive from the moment you arrived and were warmly greeted by our Valet. We are glad our accommodations filled with the comforts of home further enhanced your stay. We will indeed discuss your thoughts about the showers though. All of us at Hotel Indigo Cleveland Downtown hope your travels bring you back very soon!

Lauren, we're delighted to hear that you found everything wonderful during your stay at Hotel Indigo Cleveland Downtown, highlighting the cleanliness, and friendliness of our staff, and the safe environment we strive to provide. We sincerely appreciate your understanding regarding the staffing challenges and the impact it had on certain services like room service and towel delivery. Please know, we are actively working on enhancing our team's availability to ensure that all aspects of our service meet your expectations. Your kind words about our front desk staff are much appreciated, and we'll be sure to share your compliments with them. Thank you for choosing to stay with us, and we look forward to offering you a seamless experience on your next visit.

While we appreciate you sharing your compliments about our incredible location and modern ambiance, we regret other aspects of your stay were amiss. Please know this is not common nor reflects our high standards. We will be addressing your concerns immediately so that any future visits are perfect from start to finish. Thank you, Gary.

It's wonderful to hear that you found our location to be a great choice for attending the game, Michael. The convenience of having many dining options within walking distance surely adds to the overall experience, allowing for a seamless and enjoyable visit. We're glad that you could take advantage! Thank you for sharing your positive feedback, and we look forward to welcoming you back to Hotel Indigo Cleveland Downtown for future games or any other occasions that bring you to the area.

Jim, thank you for your five-stars. We look forward to your return and hope it's soon!

Sierra, we deeply regret any issues with our team caused you delays or difficulties. We value your insights and will address this internally so this does not happen again. Please allow us another chance to restore your trust.

It was wonderful having you here and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you, Amy!

We apologize you experienced trouble with your phone service during your stay. This is not typical and we will look into this further with our team. We would love to have you return for a stay that meets your expectations in every way. Thank you, Theresa.

It's wonderful to hear that your stay at Hotel Indigo Cleveland Downtown was impressive, Luis, and that the check-in experience contributed positively to your visit. We're thrilled that our team's kindness and welcoming demeanor made you feel right at home. Thank you for sharing your experience, and we look forward to welcoming you back in the future for another stay that feels just like coming home.

We pride ourselves in our incredible team, Mark, so we appreciate you highlighting their incredible service here at Hotel Indigo Cleveland Downtown! We hope to host you again soon!

Our location in the Gateway District is a guest favorite and we are glad that you found it beneficial while in town for that concert, along with being able to explore the best local attractions on foot! We hope that you and the kids will be back at Hotel Indigo Cleveland Downtown soon for another seamless getaway!

Earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon, Cole.

It is disheartening to learn through your rating that we missed an opportunity to provide you with a memorable experience. We hope to have the chance to change your impression on a future visit, Amy.

Toia, thank you for sharing your feedback! We're delighted to hear that you found everything pristinely beautiful and that the beds were comfortable during your stay at Hotel Indigo Cleveland Downtown. Your comfort and satisfaction are our top priorities, and we're thrilled that we met your expectations in these areas. We are eager to welcome you again and hope it will be soon!

Amber, we apologize if you experienced any inconsistencies while you were with us. Should you choose to make yourself at home with us again in the future, we look forward to having that opportunity to better impress.

Thank you for sharing your experience, Jamila. We're glad to hear that your interactions with our team were positive and that you found the rooms to be sparkling clean and comfortable. However, we apologize for the inconvenience caused by the elevator outage. We understand how frustrating such situations can be and are working to ensure a more efficient solution is in place for the future. Regarding the breakfast, we regret to hear that it did not meet your expectations, especially considering the additional cost. We value your feedback as it helps us to improve our offerings and ensure they provide value and satisfaction to our guests. We appreciate your understanding and hope to have the opportunity to welcome you back, providing a stay that exceeds your expectations in every aspect.

Your recommendation is truly rewarding, Raymond. We loved having you and your wife join us here at Hotel Indigo Cleveland Downtown and we cannot wait to share your rave remarks with the team, especially Twilla. Thank you for your time and for becoming a loyal member! We look forward to many more incredible experiences with you in the future!

Amy, we apologize for the unusual incident with our elevators. We are working hard to prevent such situations in the future. Also, we regret there was any confusion with your reservation details. We would love to help you plan your next trip to ensure it is perfect from beginning to end.

Adam, we are sorry you had difficulty parking. We value your feedback and will discuss it with our Management Team to ensure all of our guests have a seamless stay moving forward. Thank you.