Exteriör

Recensioner av Sonesta Simply Suites Cleveland North Olmsted Airport

2 out of 5
Sonesta Simply Suites Cleveland North Olmsted Airport
24741 Country Club Blvd, North Olmsted, OH

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 462 av 935 recensioner" "
8 - Bra i betyg. 302 av 935 recensioner" "
6 - Okej i betyg. 92 av 935 recensioner" "
4 - Dåligt i betyg. 39 av 935 recensioner" "
2 - Väldigt dåligt i betyg. 40 av 935 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fina rum men dålig städning och ingen frukost
Mycket fint hotell i bra skick, nära ganska stor galleria och en stor Walmart. Tyvärr ingen frukost. Dåligt vattentryck, men i övrigt fint badrum och stort, välskött rum. Städningen helt OK men de missade att städa en dag när de skulle städat.
Svar från David Mamer 24 okt. 2015
Thank you for the 4 star review! David Mamer General Manager Candlewood Suites

6/10 Okej

Lars, Sweden

Gillade: Renlighet, personal och service och boendets skick och faciliteter
OK for the price
Decent place rather close to Cleveland airport 10 min drive. Nothing really bad or really good here except for that there's are no breakfast at all except coffe.
Svar från David Mamer 10 jan. 2015
Lars, Thank you for taking the time to review our property. Sincerely, David Mamer General Manager Candlewood Suites

8/10 Bra

Larsson, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Free dvd's to borrow
A fine place that's value for the money. I liked that you could borrow dvd's to your room which some decent quality movies.
Svar från David Mamer 15 mars 2014
What a great review!

10/10 Fantastiskt

Ian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is an excellent value and was very comfortable. The staff and service were great, particularly the daytime manager who went to great lengths to help us when our daughter joined us mid-visit. They had no larger suites available and the manger, whose name I can't recall, went above and beyond to accommodate our party of 3.
Bodde här 4 nätter i maj 2024

4/10 Dåligt

Jeffrey, Waukesha

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I think the property is relocating nearby, so they don't seem to be keeping up with any routine maintenance or wear and tear. Everything smelled in the hallways, like the carpeting was dirty or musty. Air circulation was poor in the common areas. Our suite was very dusty. White towels had spots on most of them, like bodily fluids. Two in-room coffee machines did not work. Toilet seat busted. The suite layout was nice and having a full fridge and freezer was a bonus. But they don't dust! The couches had hair and crumbs on them. If you're relocating, please tell us before we book. Not cool.
Bodde här 2 nätter i maj 2024
Svar från Front Office Supervisor 20 maj 2024
Thank you for sharing your feedback. We're very sorry to hear about the issues you encountered during your stay. This is not the experience we strive to provide. We are addressing the maintenance, cleanliness, and air circulation concerns you mentioned. Your comments about the towels and coffee machines will also be looked into immediately. We appreciate your patience and understanding, and we hope to have the opportunity to provide a much-improved stay in the future.

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All the above.
Bodde här 1 natt i maj 2024
Svar från Front Office Supervisor 20 maj 2024
Thank you so much for your fantastic 5/5 review! We are thrilled to hear that you had such a wonderful stay with us. Your kind words mean a lot to our team, and we’re delighted that we could meet your expectations. We look forward to welcoming you back soon!

10/10 Fantastiskt

Portia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is awesome. And the full kitchen is a plus.
Bodde här 1 natt i maj 2024
Svar från Front Office Supervisor 20 maj 2024
Thank you for your wonderful review! We're delighted to hear that you found our property awesome and enjoyed the full kitchen. We look forward to welcoming you back soon!

10/10 Fantastiskt

Natasha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från GM 14 maj 2024
Thank you for the great review. Hope to see you again soon.

6/10 Okej

Susan

Reste med familjen, Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The main takeaway from my experience was how loud it was at night while trying to sleep. The walls must be really thin because you could hear everything going on in the hallway, other rooms beside ours, and also the highway traffic that runs right next to the hotel. The room was nice, but the furniture was quite worn in parts of the room, and the bathroom was a bit outdated.
Bodde här 1 natt i maj 2024
Svar från Front Office Supervisor 10 maj 2024
Thank you for sharing your experience with us. We apologize for the noise disruptions that affected your sleep. We'll explore ways to address this issue promptly. We appreciate your feedback on the room's comfort, despite some furniture wear and the outdated bathroom. Your insights are valuable as we aim to enhance our accommodations for future guests. We hope to have the chance to welcome you back for a more peaceful stay in the future. If you have any further concerns or requests, please don't hesitate to contact us directly. Thank you again for your feedback.

10/10 Fantastiskt

Dianne, Rio Rancho

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Front Office Supervisor 9 maj 2024
Thank you so much for the stellar review; we're thrilled you had a fantastic stay and can't wait to welcome you back soon!

6/10 Okej

Angel

Reste med familjen
Gillade: Personal och service
Outdated and just realize they are huge pet fans and lots of people with pets there.
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 3 maj 2024
Holiday-2

8/10 Bra

Matina, Monmouth Junction

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room is clean and bed is comfortable. Kitchen in room is convenient. Gym and laundry is in same room makes it convenient to workout. Mall and restaurants nearby.
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 3 maj 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your clean and comfortable room, as well as the convenience of having a kitchen. It's wonderful that our combined gym and laundry facility met your needs, and we're glad you appreciated the nearby amenities. We hope to have the pleasure of hosting you again in the future!

8/10 Bra

Matina, Monmouth Junction

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms are clean. Bed is comfortable. Eat in kitchen with utensils provided ease. Gym and laundry are in same room, makes it easy to workout while doing laundry. Staff and nice and accommodating.
Bodde här 3 nätter i april 2024
Svar från Front Office Supervisor 3 maj 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our rooms clean, beds comfortable, and kitchen well-equipped for your convenience. It's great to know that our combined gym and laundry facility made your stay even more enjoyable. We'll be sure to pass along your kind words to our staff. Looking forward to welcoming you back soon!

4/10 Dåligt

Alfrede

Gillade: Renlighet
Muy bien
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 3 maj 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. We're committed to improving and would love to hear more about your concerns so we can address them. Please feel free to reach out to us directly. We hope to have the opportunity to make it up to you in the future.

10/10 Fantastiskt

Portia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Sonesta was a quaint, clean place to stay. The kitchen was a plus, and there are many retail options in the area.
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 3 maj 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay at Sonesta. It's wonderful to know that you found our property quaint and clean, and that the kitchen added to your comfort. We're also glad you appreciated the nearby retail options. We hope to have the pleasure of hosting you again soon!

10/10 Fantastiskt

Alexandra

Reste med sin partner
Gillade: Bekvämligheter
Amazing staff!! And the room was clean and super nice!
Bodde här 2 nätter i april 2024
Svar från Front Office Supervisor 3 maj 2024
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our staff and that you found your room clean and comfortable. Providing exceptional service is our top priority, and we're delighted that we could make your stay enjoyable. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Fantastiskt

Ken

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a good option for airport travel. Be aware that they will charge a nightly fee for parking that is never disclosed until checkout. Granted, it was only $5, but it was the one flaw in an otherwise great facility.
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 29 apr. 2024
Thank you for taking the time to share your experience with us. We are delighted to hear that overall you found our facility to be a great option for your airport travel needs.We appreciate your feedback regarding the parking fee, and we apologize for any inconvenience this may have caused. We will certainly take your comments into consideration as we strive to improve our communication with guests regarding additional charges.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Bra

Jeffrey

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
mangy looking bedspread.
Bodde här 3 nätter i april 2024
Svar från Front Office Supervisor 29 apr. 2024
Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback regarding the bedspread, and we apologize if it did not meet your expectations.We will address this matter with our housekeeping team to ensure that our accommodations meet the high standards we strive for.We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Fantastiskt

james

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 26 apr. 2024
Thank you for the excellent review score! We truly appreciate your positive feedback and hope to have the pleasure of hosting you again in the future.

8/10 Bra

Jonathan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff
Bodde här 6 nätter i april 2024
Svar från Front Office Supervisor 26 apr. 2024
Thank you for the kind words! We're glad you had a great experience with our staff. Looking forward to your next visit!

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Front Office Supervisor 24 apr. 2024
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back again soon!

10/10 Fantastiskt

Tina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was some road nouse from highway behind property, that cannot be helped. Place was clean staff was super friendly.
Bodde här 2 nätter i april 2024
Svar från Front Office Supervisor 22 apr. 2024
Thank you for your feedback! We're glad to hear you found our staff friendly and the property clean. We understand that road noise can be unavoidable at times, but we're pleased you still enjoyed your stay overall. We hope to welcome you back in the future!

10/10 Fantastiskt

Damien

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I'm a local Ohioan from the area, but I stayed at Sonesta with my partner from Mexico. Our room was very clean, the halls were spotless, room utilities were easy to use, and our needs were covered. Front Desk Staff were around to help us even very late at night, and they were always friendly, understanding, and willing to work with what we needed. Fellow tenants were kind, and the clean staff was also very polite and patient. I had no real expectations when I booked since it was my first time, but I was exceedingly pleased with my experience. An unforgettable part of our vacation was returning to Sonesta every night. Thank you, Sonesta Staff!!!
Bodde här 6 nätter i april 2024
Svar från Front Office Supervisor 17 apr. 2024
Thank you immensely for sharing your wonderful experience with us! We are delighted to have been a part of making your stay with us truly memorable. It warms our hearts to know that our cleanliness, service, and hospitality exceeded your expectations, especially as a local Ohioan experiencing Sonesta for the first time.Your kind words about our team, from the Front Desk Staff to our fellow tenants and cleaning staff, mean the world to us. We take great pride in ensuring that every guest feels welcomed and cared for throughout their stay. We hope to have the pleasure of welcoming you and your partner back to Sonesta for many more unforgettable experiences in the future.

10/10 Fantastiskt

John

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff and better location
Bodde här 3 nätter i april 2024
Svar från Front Office Supervisor 17 apr. 2024
Thank you for your wonderful review! We're delighted to hear that you found our staff great and enjoyed our prime location. Providing excellent service and a convenient location are top priorities for us, and we're thrilled to know we hit the mark during your stay. We look forward to welcoming you back soon for another fantastic experience.

8/10 Bra

Cheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice front desk lady, room nice,
Bodde här 2 nätter i april 2024
Svar från Front Office Supervisor 17 apr. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our front desk lady to be very nice and that you enjoyed your room. Providing exceptional service and comfortable accommodations is our priority, and we're delighted that we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.

2/10 Väldigt dåligt

Lawanda

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Front Office Supervisor 17 apr. 2024
Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of expectations. We value all feedback, positive or negative, as it helps us continuously improve and enhance our services.Your satisfaction is of utmost importance to us, and we would appreciate any additional details you could provide about your stay so that we can address any issues you encountered and make necessary improvements. Please feel free to reach out to us directly with any concerns or feedback you may have.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that we strive to deliver to all our guests.

8/10 Bra

Sonia

Reste med familjen, Reste med husdjur
Gillade: Renlighet och personal och service
If you are looking for high end this is not the place but the price is reasonable for this location.
Bodde här 3 nätter i mars 2024
Svar från Front Office Supervisor 8 apr. 2024
Thank you for sharing your thoughts on your recent stay with us. We appreciate your acknowledgment of our reasonable pricing for the location. While we may not be classified as high-end, we strive to offer comfortable accommodations and excellent value for our guests. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

10/10 Fantastiskt

Palak

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Had a wonderful stay, and staff was amazing.
Bodde här 5 nätter i mars 2024
Svar från Front Office Supervisor 8 apr. 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay and that our staff made it even more enjoyable for you. Providing exceptional service is what we strive for, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back soon for another amazing experience.

10/10 Fantastiskt

Stasia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved it ! Staff was so nice room was so cleaned I will definitely be back
Bodde här 1 natt i april 2024
Svar från Front Office Supervisor 8 apr. 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay with us and that our staff made such a positive impression on you. Providing a clean and comfortable room is essential to us, and we're delighted that you found everything to your satisfaction. We can't wait to welcome you back for another enjoyable stay in the future!

8/10 Bra

Lori

Bodde här 2 nätter i mars 2024
Svar från Front Office Supervisor 24 apr. 2024
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean the world to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back again soon!

6/10 Okej

Armando

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
More money and less amenities. Room was 3 at best. Stayed worse places with nicer rooms and more comfortable beds, let alone they at least offer some juice and some type of pastry. First and last time I stay with Sonesta
Bodde här 3 nätter i mars 2024
Svar från Front Office Supervisor 3 apr. 2024
We're sorry to hear about your disappointing experience. Your feedback is important, and we apologize for not meeting your expectations. We'll take your comments into consideration for future improvements. We hope you'll give us another chance to exceed your expectations.

8/10 Bra

florcita

Gillade: Personal och service och boendets skick och faciliteter
Tv remote in the living room was not working. Staff tried to fix but it remained broken the hall time we just the 1 remote from the bedroom. I was impressed that the use of washers and dryers was FREE and you just needed to bring your own detergent. We stayed in a suite that had a separate bed room and pull out couch it was very nice.
Bodde här 2 nätter i mars 2024
Svar från Front Office Supervisor 3 apr. 2024
Thank you for your feedback. We apologize for the inconvenience with the TV remote but are glad to hear you enjoyed the complimentary laundry facilities and your suite accommodations. We appreciate your understanding and hope to welcome you back soon.

8/10 Bra

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Stacye Nicole

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Front Office Supervisor 3 apr. 2024
Thank you so much for your recent review and for awarding us with a great score! Your feedback truly brightened our day and motivates us to continue delivering exceptional service to all our guests. We're thrilled that you enjoyed your experience with us and hope to have the pleasure of welcoming you back soon for another memorable stay.

8/10 Bra

Albert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was fine for overnight stay before going to airport
Bodde här 1 natt i februari 2024
Svar från Front Office Supervisor 19 mars 2024
Thank you for your review! We're glad to hear that your overnight stay met your needs before heading to the airport. If you have any further feedback or if there's anything we can improve upon, please let us know. We hope to welcome you back soon.

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hospitality was awesome. The girls at the front desk were nice and helpful. Check-in was super easy. There's lots of places to eat around the area, the mall and Wal-Mart are right across the street. The highway is right around the corner so it was convenient if you want to go to downtown or other areas. I was on the second floor and it was quiet the 2 nights I stayed there. I would definitely come back to stay in the future.
Bodde här 2 nätter i mars 2024
Svar från GM 17 mars 2024
Hi Stephanie,Thank you for the great review. We greatly appreciate you staying with us and hope you will again. I will pass on the kind words about the front desk staff!

8/10 Bra

Jennifer

Gillade: Renlighet och personal och service
The people working the front desk were very friendly and helpful.
Bodde här 3 nätter i mars 2024
Svar från Front Office Supervisor 17 mars 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our front desk staff to be very friendly and helpful during your stay. Providing excellent customer service is one of our top priorities, and we are thrilled that our team members were able to enhance your experience with their hospitality.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

6/10 Okej

Bonnie L.

Gillade: Personal och service
Bodde här 4 nätter i mars 2024
Svar från Front Office Supervisor 15 mars 2024
Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience, and we're glad you chose to stay with us.While we're pleased to see that you had an overall positive experience, we also take your concerns seriously. We apologize if there were any aspects of your stay that did not meet your expectations.Your feedback is valuable to us as we continuously strive to improve and provide the best possible experience for our guests. If there are specific areas where you feel we could enhance our service or amenities, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

8/10 Bra

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Front Office Supervisor 4 mars 2024
Thank you for your fantastic review score! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.

10/10 Fantastiskt

Gloria

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Rooms are clean,staff is very friendly & easy check in & out
Bodde här 3 nätter i februari 2024
Svar från Front Office Supervisor 4 mars 2024
Thank you for your kind words! We're thrilled to hear that you found our rooms clean, our staff friendly, and your check-in and check-out process easy. We strive to provide a seamless experience for our guests, and we're delighted we could meet your expectations. We hope to welcome you back soon for another enjoyable stay.

8/10 Bra

Autymn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the friendly staff and how clean my room was. However, it was a cigarette smell lingering in my room that I could not get rid of.
Bodde här 2 nätter i februari 2024
Svar från Front Office Supervisor 26 feb. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the friendliness of our staff and the cleanliness of your room.We sincerely apologize for the cigarette smell that lingered in your room. This is not the experience we aim to provide for our guests, and we understand how unpleasant it must have been. We'll immediately investigate this matter and take steps to ensure that all our rooms meet our high standards of cleanliness and comfort.Your satisfaction is important to us, and we hope you'll give us another opportunity to exceed your expectations during your next visit.

6/10 Okej

Bonnie

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Front Office Supervisor 20 feb. 2024
Thank you so much for choosing to stay with us! We truly appreciate your patronage and hope your experience was nothing short of exceptional. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Bra

Ralph

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay
Nice clean and quiet, staff very welcoming
Bodde här 1 natt i februari 2024
Svar från Front Office Supervisor 19 feb. 2024
Thank you so much for your kind review! We're delighted to hear that you found our establishment clean, quiet, and welcoming. Our staff takes great pride in providing exceptional service, and we're thrilled to know that their efforts made your stay enjoyable. We hope to have the pleasure of welcoming you back soon!

10/10 Fantastiskt

Kendra

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was in this area for work and found this hotel on Expedia. We have a timeshare and enjoy cooking for ourselves when on vacation. I found the kitchen in this suite very nice. I loved the homeyness of this location. I was able to park right outside my window, everything was accessible. My husband was comfortable while I was at my seminar. The recliner in the room was excellent. I love the shampoo, conditioner, and soap in the shower. I will be looking for Sonesta's when traveling and not able to use my timeshare. The staff was nice and very accommodating. I use a debit card because I do not like credit cards and they only hold $100 which is much better than other chains. Thank you for making our trip enjoyable.
Bodde här 2 nätter i februari 2024
Svar från Front Office Supervisor 19 feb. 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our suite to be accommodating, especially with the well-equipped kitchen and comfortable amenities like the recliner. It's wonderful to know that our staff provided excellent service and that our debit card policy suited your preferences. We look forward to welcoming you back to Sonesta on your future travels!

10/10 Fantastiskt

Tammy

Bodde här 1 natt i februari 2024
Svar från Front Office Supervisor 22 mars 2024
I wanted to extend a heartfelt thank you for your recent stay with us and for the excellent review score you provided. While you didn't leave any specific comments, your high rating speaks volumes, and we are incredibly grateful for your positive feedback.Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet your expectations during your time with us. We take great pride in delivering exceptional experiences to our guests, and your acknowledgment means a lot to our team.Thank you once again for choosing to stay with us, and for taking the time to rate your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Bra

Ryan

Gillade: Personal och service
Smell in the hallway.
Bodde här 2 nätter i februari 2024
Svar från DM 9 feb. 2024
Thank you for the great review!

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is a clean and quiet place to stay when I am in North Olmsted visiting family. The staff is always friendly. I also like having the kitchenette
Bodde här 3 nätter i januari 2024
Svar från GM 9 feb. 2024
Thank you for the great review!

10/10 Fantastiskt

Susan

Reste med sin partner
Gillade: Bekvämligheter
The girls at check in and checkout were excellent. The room needed a good dusting. A lot of things not dusted for a while.
Bodde här 4 nätter i januari 2024
Svar från Front Office Supervisor 30 jan. 2024
Thank you for your positive comments about our check-in and checkout team. We apologize for the oversight with room cleanliness and will address it promptly. We appreciate your feedback and hope to welcome you back for an improved experience.

8/10 Bra

Michelle

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
spacious and nice
Bodde här 1 natt i januari 2024
Svar från Front Office Supervisor 29 jan. 2024
Thank you for your positive review! We're thrilled you found our space nice and spacious. It was a pleasure hosting you. Looking forward to welcoming you back soon!