We got to the hotel around 6pm, tired after a long jungle hike and looking forward to what looked like a nice room on the booking site. But we were told they do not have a room for us, despite our confirmed reservation. Would not even let us in on the premises to connect to the wifi and with no cell signal, we could not reach booking agency to raise the issue. They did recommend other place, which ended up being just a below-par tiny room with a small bed, no breakfast, and 15% more expensive. Well, it was OK to crash in for the night and it had an AC, but it surely was not what we booked.