Hi James, Thank you for taking the time to leave us a review. I'm sorry to see that you only gave us a 4/10. We're sorry to read that you didn't find your room satisfactory, even after we had moved you from a Junior Four Poster room to our Junior Suite, a much larger and quieter room on the other side of the building. With regard to your comments on the food, we're sorry to hear you found the food options terrible. We believe we have a very extensive menu, both casual dining, on our children's menu, and also our Verderers' Court which has 2 AA Rosettes. We do have a busy bar area at times, but if you would have preferred somewhere quieter, and asked us, we would have been able to accommodate you in one of our Cosy Dining Dens, or offered you room service. We wish you would have said something to us on checkout when you left so we could have had the opportunity to address some of your concerns at the time. We hope the rest of your trip was enjoyable.