Hotell nära College Basketball Experience

“Good location ”

“Lovely big bright room with comfortable beds and wonderful pillows. Breakfast so, so. Hate everything pre made and to eat and drink out of plastic and paper cups, plates and cutlery. Sustainability !!!”

“Staff said expedia sent over a 2 bed and i reserved a king bed. Lady said i have a king with no windows was thr only thing she had aval. Which was weird and kinda creepy. Expedia called the staff and all tbe sudden the same lady shows up at the room she put us in with a king bed with a window an hour later. After an hour your settled. It was the lie and her attitude coming to the door that upset me with this lady. Not hey we got a room that came open sorry about that just knock knock heres your...

“We had stayed here previously and had a good experience, so we stayed again. Very clean, friendly staff, good breakfast, and convenient to the freeway. ”

“The staff is excellent, the front desk and the bellman were a blast from the past at the excellent service you come to expect from a Westin. Where it fell short wet the amenities which I’ve been accustomed to in my previous stays. It’s a little thing, but when you pay $400 for a hotel room you expect better than 1 ply toilet paper. Their beds are still the best in the business though. Make sure you bring a step stool if you are shorter than 5’2”. The biggest “miss” was the food service. ...

“Exceed my expectations ”

“The night shift manager was very unhappy every shift. He questioned me on needing 4 clean towels for me & my kids. I drink 1 soda at night & he of course had a comment about that too “Guess you really like soda..” Not sure why I had to tell him that yes, I drink 1 in the evening. That was so odd as well. He questioned how many people were in my room when needing clean towels. I said 4 & then he looked straight at me & said loudly “FOUR???” - Yap, 4, just like we said when reserving & checking...

“Non-smoking room smelled of smoke. Didn't feel safe. Uber driver that dropped me off and picked me up (separate drivers) both said the hotel had a bad reputation in the area”

“Everything clean. Staff generally friendly but desk people need to greet whenever someone comes in and doormen need to open doors each time. Older doorman was great. Bartender is Richard excellent. Lots to do nearby ”

“I stayed here two nights and it was super comfortable. I lived in a provided bathrobe basically the entire time I was on the property. It’s definitely quiet and for quiet guests as it’s an older property. I really enjoyed the charm and especially the proximity to the Nelson Atkins museum. My room had an adorable wood burning fireplace that is available for guest use but I opted for the radiator space heater that was in the closet. I was travelling alone and I mostly kept to myself but there...

“The room was small. Felt claustrophobic. The lobby area was great!”

“Cleanness top tier!!! Would definitely recommend ”

“We decided to stay another night at the last minute and it was such an easy transition. The front desk staff was so nice and helpful. We had to move rooms as the one we were staying in was booked already, but they had our new room ready to move our things to, before we even left the hotel for our activities.”

“Location is good. Rooms are big. Shower is fantastic and the products too. Blackout curtains very good. However for the number of stars the hotel have it’s a bit of a disappointment. Pillows were lumpy, other guests were rowdy at 2am 2 nights, feels like a party hotel. No stairs to reach your floor, you could only exit. Elevator often busy due to bar and resturant being on the top floor. AC not quiet. Doors slams when closing. ”

“The entrance was hard to find because it's in the back! Nicely lit parking lot! And the place is clean inside.”

“Great breakfast! ”

“My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. ”