Hotell med pool i Colonia La Providencia

“From start to finish it was a horrible experience! We had to change key cards three times, there was no hot water, no WiFi, no working tv. Our room was in poor condition and they really need to look after their installations better. They made several mistakes with our booking resulting in me getting charged three times! The check in took close to an hour. The staff was rude and not helpful at all and not a single time did we get an apology or any kind of compensation. A huge disappointment! ”

“Recepción no cuentan con teléfonos, ni servicio de restaurante a la habitación, habitación totalmente sucia , descuidada , cosas rotas, paredes manchadas, baños sucios. Tampoco cuenta con luz afuera de la habitación. ”

“Staff is really friendly and welcoming ”

“This is a lovely hotel at the Pacific coast, a few hours drive from Guatemala City. Outstanding service from lovely staff. Nice albeit crowded pool areas. Do not consider if you need good Wi-Fi. It only works, and badly so, in common areas. That said, we would definitely stay here again. ”

“Yes”

“Everyone very cortéis, the place is spotless very modern, except the beach is a little far away, but walkable. I can recommend highly if your intention is not to be near the beach”