Ms. Burrough, it is imperative that you keep in mind that you explicitly agreed to abide by the hotel's cancellation/no-show policy when you made this reservation through Expedia.com. At Country Inn & Suites, we require a valid driver's license or identification as well as a tangible debit or credit card from our registered guests during check-in. This is to prevent any fraudulent or scam activities and to ensure the safety and security of both our guests and our hotel's finances. We believe that our policy is necessary and fully justified in your case.Best regards,LaTrell M.

Hi David,We're genuinely sorry to hear about your experience during your stay with us. Your feedback is incredibly valuable as it helps us identify areas where we need to improve. It's disappointing to learn that your room didn't meet the standards we strive to uphold. We understand the importance of maintaining our accommodations to the highest quality, and we apologize for any inconvenience caused by the issues you encountered, such as the rust in the shower area, the loose towel rack, and the worn chair. Please know that we take your comments seriously and will address these concerns promptly to ensure that future guests enjoy a comfortable and pleasant stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

Dear Mr. Jerry,I want to thank you for your feedback. I am sorry to hear that the check-in process took too long and didn't meet your expectations. I will ensure that my staff undergoes consistent training to improve their efficiency in the check-in process so that we can avoid disappointing our guests in the future. We understand the importance of providing quality service and we will do our best to maintain high standards moving forward. Once again, I apologize for any inconvenience caused and hope that you will consider giving us another chance. Best regards, LaTrell M.

We sincerely apologize that your stay did not meet your expectations. We regret the issues you encountered with your room. The hotel has notified maintenance to address and resolve the concerns mentioned. Best regards,LaTrell M.

Thank you Ms. Alexandra for choosing to stay at Country Inn & Suites. We are delighted to hear you had a wonderful experience and can not wait to welcome you back.Best regards, LaTrell M.

Dear Anne,We're really sorry to hear that your stay at our hotel didn't live up to your hopes. We know how important it is to have a relaxed stay, and we're sorry if the older parts of our business cause you any trouble. Don't worry—we're always working to make our buildings and services better so that our guests have a better time. We really value your comments, and we will use it to fix the problems you've pointed out. We really hope you'll give us another chance to show you how much we've changed. Thanks for letting us know about your worries.

Dear Frances, Honored to hear you found us to be a hidden gem! Thank you for taking the time to share your glowing review with us. We're over the moon to know that your stay at Country Inn & Suites exceeded your expectations. Is there anything specific you loved about your experience that made it shine like a gem for you? We can't wait to welcome you back for another fantastic stay!

Dear William, Thank you for choosing to stay with us; we are glad to hear your stay was a memorable one. We're delighted to hear that overall your stay was fantastic, scoring us a perfect 5 out of 5! Your satisfaction is our top priority, and we're grateful for your valuable input regarding the bathroom faucet in the shower. Rest assured, our maintenance team will swiftly address this issue to ensure that every aspect of your next stay exceeds your expectations. Looking forward to welcoming you back for another wonderful experience soon!

Dear Frank, We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we genuinely apologize for any inconveniences you encountered during your stay. We understand that our guests expect a comfortable and enjoyable environment, and it's disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address the issues you've raised to ensure that future guests have a much more pleasant experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.

Good afternoon Mr. Francis,"We apologize that your stay was unpleasant." It would be greatly appreciated if you could provide some feedback about your experience. We will look forward to hearing from you soon.Thank you,LaTrell M.

Dear Daniel, What a pleasure to read your feedback! We're thrilled to hear that you had a pleasant stay with us, earning us a solid 4 out of 5 rating. It sounds like you found a little slice of tranquility with us, and we're delighted to have provided that experience for you.We totally get that our cozy atmosphere might give off some motel vibes, but hey, sometimes that's exactly what you need for a quiet family getaway, right? We're thrilled to hear that our pool added an extra splash of enjoyment to your stay—nothing beats a refreshing dip!Thanks for highlighting our prompt maintenance service. We always strive to ensure that any hiccups are swiftly resolved, and we're glad we could get the AC sorted for you in no time.We'd love to welcome you back for another peaceful escape whenever you're in need of some R&R. And if there's anything else we can do to make your next stay even better, just give us a shout!

Dear Rebecca, We're glad to hear you had such a fantastic experience with our staff during your stay! Your 5 out of 5 rating truly warms our hearts. Our team takes immense pride in providing top-notch service, and it sounds like they hit the mark with you. We can't wait to welcome you back for another exceptional stay in the future!

Dear Brent, Thank you for sharing your recent experience with us, and we're grateful for your feedback. We apologize for the inconvenience you encountered during the check-in process, despite having checked in online. Rest assured, we've addressed this with our team to ensure smoother and more efficient procedures in the future. Additionally, we regret that you were disturbed by noise from a neighboring room. While we understand this was beyond our control, we empathize with your discomfort and sincerely apologize for any disruption to your rest. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. Should you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to enhance your experience.

Mr. Michael we are so glad that your stay was a great experience with us. We enjoyed you and your family. Safe travels and we hope to see you again.Yours truly,LaTrell M.

We are so glad you enjoyed your stay, Mr. Thomas. Please come back to see us if you're in the area. Yours truly,LaTrell M.

Dear Herman, We are pleased to learn about your wonderful stay at our hotel! We are very touched by your positive comments on our staff's commitment to attending to your requirements and resolving any issues. Ensuring that each and every visitor feels appreciated and well-cared for throughout their stay is our top focus. We really value your nice remarks and hope to have you return soon for yet another wonderful experience!

Dear Sherri, We're deeply sorry to hear about your disappointing experience at our hotel. Providing a warm and welcoming environment for our guests is paramount to us, and we regret that you encountered rudeness from our staff. Your comfort is our priority, and we understand the frustration of not receiving the room type you requested. Rest assured, we'll address these issues with our team to ensure improvements are made. We appreciate your feedback as it helps us to better serve our guests in the future.

Dear Susan, We're thrilled to hear that you had an overall positive experience during your stay at our hotel. Your 4 out of 5 rating is greatly appreciated, and we're grateful for your feedback. We do note, however, that you refrained from leaving any specific comments regarding your stay. We genuinely value all feedback, whether it be positive or constructive criticism, as it helps us continually improve our services and amenities to better meet the expectations of our guests. Should you have any concerns or suggestions you'd like to share with us to enhance your future visits, please don't hesitate to reach out. We look forward to welcoming you back soon for another enjoyable stay.

Hello Mary,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back soon.

Dear Christopher, Whoa, a glowing 5 out of 5 rating? We're doing a happy dance over here! It's awesome to hear that our staff hit the mark for you and went above and beyond to make sure your needs were met. We're all about providing fantastic service, so your kind words mean the world to us!We're thrilled that we could be there for you every step of the way during your stay. Whether it was a restaurant recommendation, assistance with your room, or anything in between, we're always here to help make your experience as smooth and enjoyable as possible.Thanks a million for choosing to stay with us and for sharing your wonderful feedback. We can't wait to welcome you back for another fantastic stay in the future!

Dear Anthony, Well, a 3 out of 5 rating? We'll take it! We're thrilled to hear that you found our staff to be pretty great during your stay. They're the heart and soul of our hotel, and knowing that they made a positive impression on you brings a smile to our faces.We're all about continuous improvement here, so we'll definitely take your feedback on board. If there's anything specific you think we could do to bump up that rating for your next visit, we'd love to hear it! Your insights are invaluable to us as we strive to make every guest experience exceptional.

Dear William, Thank you for sharing your feedback with us. While we're delighted to hear that you enjoyed the excellent service provided by our staff and appreciated our snack selection, we're truly sorry to learn about the issues you encountered during your stay. We understand the importance of maintaining our property to the highest standards, and we apologize for any inconvenience caused by the condition of your room and the overall appearance of the second floor. Please know that we have already spoken to our housekeeping team to ensure that necessary repairs are promptly addressed, including the wallpaper and paint issues you mentioned. Additionally, your observation about the toilet height is valuable feedback, and we will take it into consideration for future improvements. We are committed to enhancing our guests' experience, and your insights will help us in our ongoing efforts. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.

Dear Desiree, We're thrilled to hear about your recent stay with us! Your feedback is invaluable in helping us ensure every guest experience is exceptional. While we're delighted you enjoyed your time overall, we're truly sorry to hear about the cleanliness of the Jacuzzi and the temperature of the pool not quite hitting the mark. Your comfort and satisfaction are our top priorities, and we'll be addressing these issues promptly to ensure they don't detract from future visits. We appreciate you bringing these matters to our attention and hope to welcome you back for an even more enjoyable stay in the near future!

Dear Sarah, We're genuinely sorry to hear about your disappointing experience during your stay. It's truly disheartening to learn that noise disturbances and concerns about cleanliness impacted your comfort. Please know that we take your feedback seriously and will address these issues promptly to ensure a more peaceful and comfortable environment for our guests in the future. We greatly appreciate your recognition of our staff member's kindness and professionalism despite the challenges you faced. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a much-improved stay.

Dear Karin,We sincerely appreciate you taking the time to share your experience with us. It's wonderful to hear that our hotel's convenient location near the highway and the quality of our breakfast made your stay enjoyable. However, we apologize for the inconvenience you experienced during the check-in process and the cleanliness issue in your bathroom. Rest assured, we take guest feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.

Hi Michael!Wonderful to hear that you had a great time during your stay with us! Thanks for scoring us 4 out of 5 and taking the time to tell us what you think. We're glad that everything lived up to your hopes and that you had a great time with us. Your happiness is our main goal, and we hope to have the chance to have you back for another great stay in the future. Feel free to let us know if there was anything in particular you liked about your stay or if you have any ideas for how we can improve your next stay. We can't wait to have you back soon!

Thank you for staying at Country Inn & Suites again Ms. Janita. We just ask that you be patient with new trainees learning and getting experience with their new job. We are continuing to monitor new staff members to help them learn these new skills to avoid these experiences in the future. We hope that you will allow us another opportunity for your lodging needs in the future. Yours truly, LaTrell M.

Ms. Tamara,Thank you for staying with us. We enjoyed your time with us as well. We would love for you to come back to see us soon.Yours truly, LaTrell M.

Dear Alexandra, We're glad to hear that you had such a wonderful experience during your stay with us! Your perfect 5 out of 5 rating speaks volumes, and while you didn't leave a comment, we can only imagine that your stay exceeded your expectations. We're grateful for your support and look forward to welcoming you back for another exceptional visit in the future!

Dear Gary, What a delight to read your fantastic 5 out of 5 rating! We're thrilled that you had such a wonderful experience during your stay with us.Thank you for choosing to stay with us and for sharing your glowing review. We can't wait to welcome you back for another incredible stay soon!

Hi Damian!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

Hi Chanrika!Greetings and thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent customer service and found our rooms to be clean and comfortable. It's wonderful to know that you had a really good stay overall.We appreciate your feedback regarding the parking lot, and rest assured, we'll be looking into ways to improve that aspect of your experience. We want all facets of your stay to be top-notch!Thank you for recommending us despite the parking lot conditions. We're committed to ensuring every guest has a fantastic experience from check-in to check-out. We look forward to welcoming you back for another great stay soon!

Hi Irina!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

Hello David, We appreciate your feedback and will share it with our management team for future improvements. Your suggestions are valuable to us as we strive to enhance our guest experience. Thank you for taking the time to review your stay with us.

Dear Lauren,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I want to extend my sincerest apologies for the condition of our property during your stay. It's disheartening to hear that the overall appearance of the building, the cleanliness of the rooms, and the state of the amenities fell short of your expectations. I'm glad to hear that Samantha provided excellent service at the front desk, but I understand that it doesn't fully compensate for the issues you encountered elsewhere. Please know that we take your comments seriously and will be addressing these issues immediately to ensure that future guests do not have a similar experience. We value your feedback and hope to have the opportunity to regain your trust in the future.

Hi Travis!You're so welcome! We're thrilled to hear that you enjoyed your stay with us. Creating a memorable experience for our guests is what we're all about, and it sounds like we hit the mark with you. Whether it was our comfy beds, top-notch service, or delightful amenities, we're delighted that you had a great time. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way again.

Hi Alexandra!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again

Hi Adriana!Thank you for taking the time to respond to our online survey. It means a lot to us that youresponded with such high ratings!It is so wonderful to hear that we have succeeded in making you feel at home and that youexperienced no difficulties with our accommodations and amenities. We take pride in our hoteland the services we provide, and we are so glad you enjoyed your stay. We want you to knowthat your feedback and description of your experience at our hotel is of utmost importance to us.I am glad to hear that we have been an important part of your travel convenience. We lookforward to serving you again in the future

Hi Gary!Your review is much appreciated, and we're happy to hear that you had a good time during your visit. It means a lot that you gave us four stars, and we're glad to hear that we lived up to your expectations. Please do not hesitate to inform us of anything that was particularly enjoyable during your stay or if you have any recommendations for how we may improve your future visit. If you have another wonderful visit with us in the future, we hope to see you again!

Dear Florence, We're thrilled to hear you enjoyed your stay with us and that our clean rooms met your expectations! Your positive rating means the world to us, and we're delighted to have been a part of your experience. Providing a comfortable and hygienic environment for our guests is always our top priority, and we're glad to see that reflected in your review. We look forward to welcoming you back for another fantastic stay in the future!

Dear Jerry, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that our guest service fell short of your expectations and that you encountered rudeness and unprofessionalism. We understand how crucial exceptional service is to ensuring a pleasant stay, and we apologize for failing to provide that during your visit. Your feedback is invaluable to us, and we will address this matter immediately to ensure that all our guests receive the warm and courteous service they deserve. Thank you for bringing this to our attention.

Thank you for staying with us. We do apologize for the inconvenience with the check-in process. This will be a great opportunity to recoach our staff in this area. Please come back to see us. Yours truly,LaTrell M.

Dear Justin, Wow! We're thrilled to hear that you had a fantastic experience during your stay with us, and we appreciate you sharing your feedback! We strive to provide a welcoming and comfortable environment for all our guests, and it's wonderful to know that you found our hotel to be just that. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon for another memorable stay!

Dear Jennifer,We're overjoyed to learn that your stay with us was so enjoyable and that you gave us an outstanding 4 out of 5 rating! We value your input greatly since it enables us to make sure each visitor feels completely at home. That you had a great time here makes us very happy, and we can't wait to have you return for another amazing visit. Your pleasure is our first concern, and we look forward to exceeding your expectations on each subsequent visit!

Hello JAMES,Thank you for staying with us and for your kind words about our clean and comfortable rooms. We take great pride in providing a pleasant and comfortable stay for our guests. We hope to have the opportunity to welcome you back in the future.

Dear Josette,Your feedback means everything to us. It's wonderful to hear that, despite being an older property, you found great value in your stay and appreciated our delectable breakfast options. We're all about giving an excellent experience at an incredible price, and it seems like we succeeded with you!At our hotel, we believe in combining the elegance of a historic house with modern comforts to provide each visitor with a unique and unforgettable experience. We appreciate hearing that our efforts were meaningful to you. Your pleasure is our main concern, and we're pleased to have exceeded your expectations with our breakfast buffet. We look forward to welcoming you again soon for another terrific visit filled with warmth, comfort, and, of course, a hearty breakfast to start your day right!

Hello Larry,Thank you for sharing your feedback on our beds and rooms. We appreciate knowing that you found them to be satisfactory during your stay. We strive to provide a comfortable experience for all of our guests and we're glad to hear that you were pleased with this aspect of your visit.

Hello Zenddi,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a positive experience during your visit. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

Dear Larry, Absolutely thrilled to receive your glowing 5 out of 5 rating! Your positive feedback has lit up our day, and we're overjoyed to know that you had such a fantastic experience during your stay. It's wonderful to hear that our efforts to create a memorable and comfortable environment have resonated with you. Your satisfaction is our utmost priority, and we're delighted that you appreciated the quality of our services. We can't wait to welcome you back for another exceptional stay. Until then, safe travels and thank you for choosing our hotel for your accommodations!