Dear Sayda, We sincerely apologize for the discomfort caused by the unpleasant odors during your stay. Maintaining a clean and fresh atmosphere is paramount, and we regret falling short of this standard. Rest assured, we take your feedback seriously and strictly prohibit smoking on our property. We appreciate you bringing this to our attention so we can address it appropriately. We will also share your comments with our housekeeping team so they can thoroughly clean and take measures to eliminate the smell. Your comfort and satisfaction are our utmost priorities, and we would appreciate your understanding. We hope for the opportunity to restore your faith in us and provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

Dear shakiea, Thank you for bringing this matter to our attention. We apologize for the inconvenience and disappointment you experienced during your stay. Ensuring a comfortable and satisfactory experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We are actively addressing the issues you mentioned with our maintenance and housekeeping teams to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for your positive feedback about your stay at Extended Stay America! We're delighted you had a great experience with us. Our team strives to provide excellent service, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another wonderful stay!Sincerely,Hotel Management

Dear Christopher, We are delighted that Extended Stay America had everything you needed during your stay! Our priority is providing for our guests' needs, and we're thrilled we could meet your expectations. Thank you for choosing us, and we hope to welcome you back for another great stay in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for your positive feedback about our room pricing. We're pleased to hear that you found our accommodations to be of good value. Providing comfortable rooms at affordable prices is important to us. If there are any specific areas where we can further enhance your experience, please feel free to let us know. We appreciate your business and hope to welcome you back at Extended Stay America for another enjoyable stay. Sincerely,Hotel Management

Dear Brenda, Thank you for sharing your feedback. Although our team was courteous and helped you with the cancellation, we deeply regret that you felt unsafe during your stay at our property. Please know that our top priority is our guests and employees' safety and security. Our security team is reliable and well-trained, and we assure you we are investigating this issue. We also work closely with the local police department to keep our guests safe and secure during their stay. Thank you for your review and for being our guest. We would love to have you return so we can provide you and your daughter with the great visit you deserve.Sincerely,Hotel Management

Dear Courtney, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Barbara, Thank you for staying with us and reviewing your experience. We sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. Thank you for your feedback, and we hope you will consider us again when you return to the area.Sincerely,Hotel Management

Dear Vidya, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Guest, Thank you for staying at our hotel and sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Brianda, Thank you for your feedback. We appreciate your perspective and apologize for any inconvenience caused by the water temperature fluctuation. Your comments about the cleanliness will be addressed with our housekeeping team to ensure we meet our guests' expectations. We value your input and hope to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear Linda, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management

Dear Faith, Thank you for choosing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We are glad our location was convenient for everything you wanted to do on this visit. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a great job. Thank you again for choosing to stay with us, and we hope to have you visit again soon.Sincerely, Hotel Management

Dear Judith, We are glad you have chosen to stay at our hotel for the multiple times now. It is nice you had a pleasant time at our location on your every visit. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we understand your disappointment with the problems in the room this time. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Belle, Thank you for staying with us at Extended Stay America and for your outstanding review. We are thrilled to receive your thoughtful consideration and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Rebecca, Thank you for reviewing your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We hope you will give us another opportunity to gain your trust.Sincerely,Hotel Management

Dear Michael A, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management

Dear Lemel, Thank you for choosing us and also for your review. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Orlando, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Christopher davis, Thank you for choosing us. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Marleny, Thank you for reviewing your recent stay at our hotel. We get great feedback on our location, and we are happy this made your stay pleasant. We apologize for the concerns you experienced about cleanliness. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Our team strives to provide excellent service, and we regret if we fell short during your stay. Your feedback is valuable, and we will use it to improve our services. We hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

Dear Cristina, We sincerely apologize for the inconvenience you experienced during your stay. The broken elevator and disruptive behavior are not reflective of our usual standards, and we deeply regret any discomfort caused. Your feedback is crucial, and we will address these matters promptly to ensure improvements. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals for the future modernization of our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management