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Recensioner av Comfort Suites Cookeville

2.5 out of 5
Comfort Suites Cookeville
1035 Interstate Dr, Cookeville, TN

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 232 av 496 recensioner" "
8 - Bra i betyg. 174 av 496 recensioner" "
6 - Okej i betyg. 51 av 496 recensioner" "
4 - Dåligt i betyg. 25 av 496 recensioner" "
2 - Väldigt dåligt i betyg. 14 av 496 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

8/10 Bra

Melanie

Reste i grupp, Affärsresenär
Gillade: Renlighet och personal och service
Staff friendly. Pool was closed.
Bodde här 1 natt i maj 2024
Svar från Karla 7 maj 2024
Thank you for your feedback! We hope to see you again on your next trip to Cookeville, Tennessee!

8/10 Bra

Shannon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable. Room air conditioner worked but there was still a little too much humidity in the room. Whatever they clean the entry tile with left a residue. So it felt “slimes” under our shoes.
Bodde här 2 nätter i april 2024
Svar från Kimberly 25 apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for not meeting your expectations.

10/10 Fantastiskt

Jeremy

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love the spa and pool
Bodde här 1 natt i januari 2024
Svar från Kimberly 11 apr. 2024
Thank you for staying with us. We look forward to hosting you again.

6/10 Okej

Cal

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was what I expected- not spectacular but not uncomfortable. The room was noisy- mostly from loud neighbors. The air conditioner kept making weird noises that would wake you up every time the condenser kicked in. The breakfast was the usual selections.
Bodde här 1 natt i mars 2024
Svar från Kimberly 1 apr. 2024
Thank you for staying with us. We look forward to hosting you again.

8/10 Bra

Choniti

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Pool not working
Bodde här 2 nätter i december 2023
Svar från Kimberly 14 mars 2024
We are sorry the pool was out of order during your stay. We hope to host you again on your next visit to Cookeville.

10/10 Fantastiskt

Alyssa

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast easy check-in, friendly staff
Bodde här 2 nätter i februari 2024
Svar från Karla 5 mars 2024
Thank you for staying with us, we hope to see you next time you are in town.

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Kimberly 17 feb. 2024
Thank you for staying with us.

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Kimberly 8 feb. 2024
Thank you for the positive feedback! We will be sure to pass this along to the rest of the team! We look forward to seeing you again soon!

10/10 Fantastiskt

Heather

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable
Very comfortable & spacious. Nice breakfast. Free cookies! There was also a pool & a gym, though I didn't use those.
Bodde här 2 nätter i februari 2024
Svar från FDM 5 feb. 2024
Thank you for your positive feedback! We hope to host you again soon!

2/10 Väldigt dåligt

mary

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would not recommend.
The room didn’t even have a closet. The bathroom sink was outside of bathroom in the entrance. Room was very dusty.
Bodde här 1 natt i januari 2024
Svar från FDM 23 jan. 2024
On behalf of our entire team, I would like to apologize for failing to meet your expectations with our property.

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Unclean, noisy, rude staff
This place is dirty. Ceiling light in the bathroom was missing the glass and it was caked with dust and filth in there. A lot of dust and filth. The comforter had something like tar on it. Not just a stain, it had texture. One of the bathroom outlets was melted, which is an extreme fire hazard. Rude staff. Asked for a late checkout and they begrudgingly granted 30 whole minutes and then hung up on me without a thank you, goodbye or anything. Just hung up the phone. The heating unit is very loud. Not just air blowing, but it sounded like a hydraulic machine. Woke me up several times in the night. Eventually turned it off and opted to freeze rather than be woken up by that loud machine. People were slamming doors throughout the night. This was a weekday stay for 2 nights and I only stayed the second night because of the hassle of moving. I would politely decline to stay in this hotel again.
Bodde här 2 nätter i januari 2024
Svar från FDM 19 jan. 2024
On behalf of my entire team, I would like to apologize for the issues you had while staying at our property.

10/10 Fantastiskt

jeremy

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I DON'T LIKE THEY CHARGE YOU $250.00 FOR YOUR STAY YOU DO GET THE MONEY BACK IF YOUR ROOM IS IN GOOD SHAPE Everything Else is Awesome .
Bodde här 1 natt i december 2023
Svar från Kimberly 11 jan. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We have a strict policy for all guests who live within a 50-mile radius of the property to pay a 250 deposit. We also have to pre-authorize this deposit for all guests who book through 3rd parties and use virtual cards. We apologize you were not aware of this.

4/10 Dåligt

Steven

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The in pool was out of order(closed) the weight room was out of order (closed) the room was pretty clean. The elevator is very sketchy sounding. We will not be back because it did not meet our expectations but over all for a convenient quick stop off the interstate, it was ok
Bodde här 2 nätter i december 2023
Svar från Kimberly 2 jan. 2024
On behalf of our entire staff, I apologize that we did not meet your expectations. We hope you will give us another opportunity to provide you with the 5-star service that we strive to give all of our guests.

10/10 Fantastiskt

Jeffrey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly and very helpful
Bodde här 7 nätter i december 2023
Svar från Kimberly 29 dec. 2023
Awesome. Thank you for the great review. We look forward to hosting you again.Happy New Year

6/10 Okej

Jeremy

Reste med familjen
Gillade: Personal och service
The breakfast staff lady was very nice and lovely to chat with! The mattress for the pullout couch needs desperately to be replaced. Our kiddos couldn’t even get comfortable on it.
Bodde här 1 natt i december 2023
Svar från Kimberly 19 dec. 2023
Awesome. We are so happy you enjoyed your stay.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från Kimberly 19 dec. 2023
Thank you for staying with us.

10/10 Fantastiskt

Tina

Bodde här 1 natt i december 2023
Svar från Kimberly 2 jan. 2024
Thank you for staying with us. We will look forward to hosting you again.Happy New Year!

6/10 Okej

Joseph

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Nice room but witeless didn’t work in room, sink drain was slow, small reading lights were both broken, bathroom door handle was broken
Bodde här 1 natt i november 2023
Svar från FDM 20 nov. 2023
Thank you for your feedback.

6/10 Okej

Rocco, KINGSTON SPRINGS

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Property is a good value for the price. Desk Clerk needs a personality
Bodde här 1 natt i november 2023
Svar från Kimberly 17 nov. 2023
Thank you for staying with us.

10/10 Fantastiskt

john

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Kimberly 10 nov. 2023
Thank you for staying with us. We look forward to hosting you again.

8/10 Bra

Asami

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Kimberly 19 dec. 2023
Thank you for staying with us. We hope to host you again.

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Felt comfortable and safe
Very clean inside our room. Did notice the lobby furniture had stains on them. There was a nice breakfast and the coffee was good and hot.
Bodde här 1 natt i oktober 2023
Svar från Kimberly 22 okt. 2023
Thank you for staying with us. We look forward to hosting you on your next visit to Cookeville.

8/10 Bra

Stephania

Bodde här 4 nätter i augusti 2023
Svar från Kimberly 10 nov. 2023
Thank you for staying with us.

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Date weekend
My husband and I stayed two nights for a date weekend. Great location, I placed my mobile order to Starbucks both mornings and walked next door to pick it up! We would stay here again!
Bodde här 2 nätter i september 2023
Svar från Kimberly 2 okt. 2023
Thank you for staying with us. We look forward to hosting you again.

10/10 Fantastiskt

scott

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Wonderful front desk and very personable. Room was perfect and hotel was very clean.
Bodde här 1 natt i september 2023
Svar från Kimberly 30 sep. 2023
Thank you for staying with us. We look forward to hosting you again in the future

10/10 Fantastiskt

Wayne

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från FDM 27 sep. 2023
Thank you for your feedback!

6/10 Okej

Nancy

Bodde här 3 nätter i september 2023
Svar från FDM 11 sep. 2023
Thank you for your feedback!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quite pleased, needing slight maintenance
We were very pleased with our stay & the value for what we paid was excellent. The only reason I didn't rate everything excellent is because the bathroom sink had THE weakest water pressure I've ever experienced anywhere! I don't think you could drown an ant with it. ;) Also, the sink drain was leaking. I found that out when I moved the trash can that had been sitting directly under it. The breakfast was good & the hostess, Beverly, was FANTASTIC!
Bodde här 2 nätter i september 2023
Svar från FDM 8 sep. 2023
Thank you for your feedback. We have passed this information along to our maintenance personnel as well as our breakfast attendant. We hope to see you again in the future!

2/10 Väldigt dåligt

Sarah

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Room condition.
We stayed two night in two different room 302 and 304. 302 had no fan in bathroom and hair in tub. Refrigerator didn’t get cold. Room 304– no bathroom light , needed to take bath , you couldn’t cause the tub wouldn’t catch water. When we called the front desk , they did nothing except say ok. Hair all over sides of shower walls, MOLD on the shower curtain. Had to walk with socks and shoes cause dirt on floor. Hot water barely got hot. 2 people stayed and yet we one one set on towels. Yes we asked for another room but was told they were full. We seem no one at our end of hallway! So much for 8.3 rating.!
Bodde här 1 natt i augusti 2023
Svar från Kimberly 28 aug. 2023
I am sorry you did not enjoy your stay with us.

6/10 Okej

Angela

Gillade: Personal och service och rummets bekvämlighet
Pool CLOSED
I specifically booked this hotel because it had a pool. The pool was closed. The front desk informed us if we wanted to swim we could walk to the hotel next door to swim. Had I known the pool was closed, I would not have made a reservation at this hotel.
Bodde här 1 natt i augusti 2023
Svar från Kimberly 28 aug. 2023
We apologize the pool was closed during your stay.

6/10 Okej

Eric

Bodde här 1 natt i augusti 2023
Svar från FDM 26 sep. 2023
Thank you for your feedback!

8/10 Bra

Earl

Bodde här 1 natt i augusti 2023
Svar från FDM 26 sep. 2023
Thank you for your feedback!

10/10 Fantastiskt

Rachelle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från FDM 21 aug. 2023
Thank you for your feedback!

10/10 Fantastiskt

DONNIE RAY

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean well kept and easy access.
Bodde här 1 natt i augusti 2023
Svar från Kimberly 17 aug. 2023
Thank you for staying with us.

4/10 Dåligt

Kimberly

Gillade inte: Renlighet och boendets skick och faciliteter
Mold and mildew issues. Leak from the ceiling in the front lobby. My room smelled like mold and mildew.
Svar från Kimmie 14 aug. 2023
Thank you for staying with us. I apologize about the issues you brought to my attention.

10/10 Fantastiskt

Jeffrey

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Great location that was close to the interstate. Breakfast was good and the room was nice. The only complaint that I had was the carpet was dirty.
Bodde här 1 natt i augusti 2023
Svar från FDM 11 aug. 2023
Thank you for your feedback. We will be addressing your issues immediately and hope to see you again.

10/10 Fantastiskt

Patrick

Perfect stop for road trip with easy access back to highway.
Bodde här 1 natt i augusti 2023
Svar från FDM 11 aug. 2023
Thank you for your positive feedback! We look forward to seeing you on your next trip to Cookeville, TN.

10/10 Fantastiskt

Michelle

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very helpful with close by places to eat.
Bodde här 1 natt i augusti 2023
Svar från Kimberly 10 aug. 2023
Thank you for staying with us.

10/10 Fantastiskt

Quint

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2023
Svar från Kimberly 9 aug. 2023
Thank you for staying with us. We look forward to hosting you again in the future.

10/10 Fantastiskt

Crissy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was amazing and the hotel is very clean and comfortable. We stayed 3 nights and didn't want to leave. Will definitely stay here again!
Bodde här 2 nätter i augusti 2023
Svar från Kimberly 6 aug. 2023
Thank you so much, Crissy. We look forward to you visiting next time you are in Cookeville.

8/10 Bra

Joseph

Gillade: Boendets skick och faciliteter
Bodde här 3 nätter i juli 2023
Svar från FDM 4 aug. 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Fantastiskt

Kevin

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff
Bodde här 1 natt i juli 2023
Svar från Kimmie 30 juli 2023
Thank you for staying with us.

8/10 Bra

Brenda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från Kimmie 30 juli 2023
Thank you for staying with us.

10/10 Fantastiskt

Lindsay

Bodde här 1 natt i juli 2023
Svar från Kimberly 17 aug. 2023
Thank you for staying with us.

4/10 Dåligt

David

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The room was not ready when we arrived at 4pm. The pool was unavailable and was told that we could us the pool at the other facility. The carpet in our room was sticky and the room smelled like mildew.
Bodde här 1 natt i juli 2023
Svar från FDM 24 juli 2023
I am so sorry to hear that you had such an unacceptable experience. I can assure you that these issues have been brought to managements attention and we will begin working on these issues immediately. On behalf of our entire team, I apologize.

10/10 Fantastiskt

Kenton

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a little weird that Cofmort Suites and Comfort Hotel and Suites were right next to each other. I had no idea there was a difference. No matter. It was a fine stay. I would like to see the breakfast include some meat other than sausage biscuits and gravy.
Bodde här 1 natt i juli 2023
Svar från FDM 19 juli 2023
Thank you for staying with us! I am happy to hear you had a positive experience and we look forward to seeing you on your next trip to Cookeville, TN.

8/10 Bra

jeff

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was fine for the price. Couldn't swim in pool cause it was ice cold. The door to bathroom was hard to open. All in all for the price range it was good
Bodde här 1 natt i juli 2023
Svar från Kimberly 20 juli 2023
Thank you for staying with us

8/10 Bra

Tim

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was real good about the hotel, the only thing I wolud like them to do is shampoo the carpets in the rooms.
Bodde här 1 natt i juni 2023
Svar från FDM 9 juli 2023
Thank you for the feedback. We will be sure take your suggestion to improve our hotel.

8/10 Bra

Kathleen

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från FDM 9 juli 2023
Thank you for staying with us. We hope to see you soon.

10/10 Fantastiskt

Penny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från FDM 10 juli 2023
Thank you for the feedback. We will be sure take your suggestion to improve our hotel.