ma'am this is a dog friendly hotel, you brought a cat, the cat was allowed to urinate and defecate all over the room, we have had to put the room out of order for at least a week to place an ozone machine in this room on order to rid the smell of cat urine and other unfriendly smells.you were charged the 150 fee because of the room damage and the amount of time that the room must be out of service.

we do room service on the 3rd day of your stay, you can always request room service any day

I am sorry can you please reach out to me so I can address this.thank you Tanya.

I am sorry to hear that your stay was not pleasant please reach out to me if there is anything I can do to help.

Thank you Salim.

I am very sorry that you had a bad experience.

Thank you Alireza

thank you Lynn

thank you I appreciate your feed back I will pass this along to everyone that I can.thank you again.

I do apologize about that, we have very large groups that ae staying with us for around 4 months.

Thank you Lindsey!!!Hope to see you again soon.

Cynthia, Thank you Hope to see you again in the future.

Heather thank you for your kind words

thank you see you again soon

thank you

thank you!

I am sorry Dale, Please reach out to me if there is anything I can do to help

Thank you

Thank you Kristine, I hope to see you again in the future if you are ever in town again.

I am happy to hear that things were good for the most part.I am very sorry that there was smoke coming from outside your room. I will look into this, can you please reach out to me to let me know if there is anything else I can do.thank you

Dale, Thank you for staying with us. :)

Kimberly, I greatly appreciate your feedback regarding your stay. I do apologize you weren't given additional room service during your stay.

thank you!! I hope to see you again soon.

I am sorry that your stay was not the best, we are working hard to fix all the things that are needing fixed.

I am so sorry to hear that, I will see who I need to speak with.

I am sorry that our key card machine was broke at the time of your stay, it has never happened before, sometimes things just break and need fixed. I will speak to the front desk.

Thank you Jan.

Can you please tell me what your check in and check out date was?

I am sorry that you did not enjoy your stay.

I am very pleased that you had a good experience, I am very grateful. Thank you.

Thank you, please let me know if there is anything else I can do.

I do apologize for anything that made your stay not pleasant.

I do apologize about your stay, I will speak to the front desk people immediately. I will have my maintenance person get the clog fixed asap now that it has been reported. We do allow dogs, if the dogs were a nuisance I could have spoke to the guest and asked them to please keep them as quiet as possible.please reach out to me if there is anything I can do.

I do apologize the key cards are very sensitive to any magnetics.

I am pleased to hear that we could at least get you into a room that worked for you.

Thank you Lana.

I do apologize about that, Wyndham sets the standards for us on what we are able to serve.

Thank you Kimberly!

I am very sorry for everything, I will share these with my headhouse keeper.

I am very sorry for this, we are trying to work on it.

I am sorry that you did not enjoy your stay, please reach out to me if there is anything I can do.

Thank you Mike.

I am sorry about the hot water, could you please tell me what room that you were in so that I can get that repaired.

Oh NO. I am very sorry to hear that. Please let me know if there is anything I can do.

Thank you Dennis.

Leeann I am sorry that your stay was not so pleasant.

Thank you William.

Thank you Andrew, I will make sure that the housekeepers are aware that they need to do a better job of cleaning in those areas.

Thank You David, we hope to see you again soon.

Oh no, I am so sorry that the Ptec unit was not working properly, we did just have the carpets cleaned I am wondering if that was the smell?In any event I am sorry about the issues that were present during your stay.