Arrived at 2p I do understand check in was at 4p I was told by the front office the ac wasn’t working “properly” she said an ac tech was hoping to be there by 4 ok no problem we did check in early but in fact it was not working at all it was 85 degrees in the room decided to go to the beach to kill time give the tech time to come out when we got back still no change called the office she said the tech wasn’t able to come out that she could move us to another condo for two nights to give the ac tech time to repair it, ok so we pack up and move 4 doors down,the day of checking out of the new condo there had been no plan communicated for us if the ac had been fixed or not so we went back to the original condo there were portable ac units in the two bedrooms but the kitchen and living room area were still warm, went to the front office where we were told that’s the only option there were no other condos available we asked for a refund for the night we couldn't have a full refund so she said 20% discount on the one night ok fine we’ll take what we can get at this point but we also asked for a 3rd ac unit for the living room so to have that unit they had to seal the balcony door since that’s where they get the air from is outside so no access to the balcony at all since the bedroom unit sealed the bedroom acces to the balcony as well the overall trip was a pain to constantly move back and forth with no proper ac in our original condo and only 2 elevators working in the entire place