We notified the owner of all our concerns, her response to the huge bugs we saw in the living area “I don’t know what the problem is, you have a bedroom to sleep in” We checked in then left until we could get another place, was a total of 3 hours, she charged us for all 4 days even though we were on there 3 hours. Very rude and when she told us she wouldn’t refund us we just ask her to please put that money back into the condo as it needs a lot. When we had issues at 10:00 at night for check in and text her per the email had requested for after hour issues, the next morning her reply was it was after 10:00pm do you work that late in the night! We needed up having to stay in a hotel vs a condo but at least we had a clean healthy place to lay our heads. My sister had another room by this same owner at the same time and they did the same as us, and no refund. So 2 families 4 days and she screwed us both and didn’t have a care in the world about doing it either.