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Recensioner av SureStay Plus by Best Western Covington

2.5 out of 5
SureStay Plus by Best Western Covington
625 N Highway 190, Covington, LA

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 327 av 835 recensioner" "
8 - Bra i betyg. 251 av 835 recensioner" "
6 - Okej i betyg. 102 av 835 recensioner" "
4 - Dåligt i betyg. 74 av 835 recensioner" "
2 - Väldigt dåligt i betyg. 81 av 835 recensioner" "

8,0/10

Renlighet

8,6/10

Personal och service

7,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

8/10 Bra

Juha

Gillade: Personal och service

2/10 Väldigt dåligt

Deborah

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

4/10 Dåligt

JOHN

Reste med familj och småbarn, Reste med familjen
Gillade inte: Bekvämligheter
The key card for the room kept deactivating even though it was not kept by phone, keys, debit cards, etc like front desk attendant kept insisting is the reason one of the two was always deactivating itself.
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Sheila

Reste med sin partner
Gillade: Personal och service
Bathroom floor was dirty, our beds didn’t get made the entire stay.
Bodde här 4 nätter i maj 2024

8/10 Bra

jarmar

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice
Bodde här 2 nätter i april 2024

4/10 Dåligt

Derek

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Worst bed I ever slept in! Got zero sleep after driving all day. So tired and sore from lhaving mattress springs poking me all over. Room stunk of heavy smoking literally made me eyes turn red and itchy.And I smoke. Sink had 12" chunk glued back in . Worst Best Western I ever stayed!

4/10 Dåligt

Wendy

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
First room they gave us reeked of weed and mold. Switched rooms to just a moldy smelling room. Bathroom ceiling and wall had black moldy spots. Toilet would it flush properly and wouldn’t fill for a long time after flushing. Lifted lid to see issue, black mold all around top of toilet tank.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Timothy, Slidell

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
We had several rooms. The first would not open. The second had a dirty floor and 2 guests next door who were playing loud music with the door open. The third room had a dirty bathtub with a pubic hair in it. The air conditioning in 2 rooms we did get into was very humid. Staff was helpful in switching rooms, but as storm refugees we were too exhausted and just settled on third room. Breakfast had good sausage. But rooms were horrible for $125 per night.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Edward

Reste med sin partner, Reste med husdjur
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The room was very dirty. The floors were disgusting the countertop in the bathroom area still had someone’s hair shaving on it.
Bodde här 1 natt i april 2024

6/10 Okej

Robert

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This is not a 3 star hotel. The bed was broken, the toilet was old and didn’t flush properly, the breakfast had no juice and only a few selections of not very good food.
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Alisha, Lafayette

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast was horrible the beds weren't comfortable, and the room wasn't cleaned very well there was mold in the bathroom this place is not worth what they charge.
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

Cynthia

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Found BED BUGS on a Room.
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

Alisha, Lafayette

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This place is not worth the money we paid to stay here
Bodde här 1 natt i mars 2024

8/10 Bra

Kelly

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Gregg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024

8/10 Bra

Debra, Winnsboro

Reste med familjen
Gillade: Renlighet och personal och service
Good area, safe, fairly clean. Decent stay for the money. Needed inexpensive place for one night. This fit the bill.
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Gennise

Attendant was rude .
Bodde här 1 natt i mars 2024

8/10 Bra

Lynda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Shannae

Gillade inte: Renlighet
Bodde här 1 natt i februari 2024

8/10 Bra

Sebastian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nothing really bad about it, perfectly good for the price, and close enough to New Orleans to drive in
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Chad

Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

Billy, Albany

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed here during mardi gras and it was clean and friendly staff. Breakfast was good with a variety to choose from.
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Nancy

Gillade: Personal och service
Gillade inte: Renlighet
when you walk in the room, you immediately got an unpleasant smell. The bed did not appear to have been changed from the last person that stayed there, I only had one day of shampoo & conditioner, no refill on the second day of coffee. Overall, an unpleasant stay.
Bodde här 3 nätter i februari 2024

2/10 Väldigt dåligt

Mary

Affärsresenär
Bathroom was nasty. Trash on sidewalk. No milk for breakfast. Cereal was empty. Had a machine for yogurt it was empty too. Trash all over counters. No jelly for toast.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

greg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice Staff
Bodde här 2 nätter i februari 2024

6/10 Okej

Craig

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Out of soap and took 15 minutes for hot water
Bodde här 2 nätter i januari 2024

8/10 Bra

Trudi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great for the price
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Chad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy and polite check in.
Bodde här 1 natt i januari 2024

6/10 Okej

Antonio

Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

James, Palmer Lake

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The first room we went to was dirty. It was obvious the floor had not been washed in a very long time - lots of dirt, dust and sticky substance near bed. The TV did not work. The bathroom floor and walls were dirty, and again it was obvious they had not been clean for a long time. We requested a change of room because the TV did not work. The other room we stayed in was also dirty and obviously not cleaned (floors, wall areas, etc. were filthy). Very disappointing. Also, the breakfast was a disappointment. The yogurt machine was not working, only one type of cereal, but showed more than one choice, same with the juice machine - some were just water not juice. Overall, it just seemed like management and the workers did not care to provide customers with a good experience. We will never book this hotel again!
Bodde här 1 natt i januari 2024

6/10 Okej

Christy

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The room smelled awful and the bed was so uncomfortable
Bodde här 1 natt i december 2023

8/10 Bra

Cynthia, Bakersfield

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Check in was fine. This morning when we went for breakfast at 6 am There was no hot water for tea, no sugar. There was dried coffee over the floor near to the waste basket in tge dining room. Almost all 3 cereal containers were empty; there were no spoons! Very disappointed since last visit , it has deteriorated in terms of breakfast. Rooms were clean and comfortable!
Bodde här 1 natt i december 2023
Svar från BW 2 jan. 2024
Thank you for taking the time to submit a review, we would like to apologize for any shortcomings during your stay. Thank you

6/10 Okej

Kathy

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Room was clean. Carpeting in other area’s was nasty.
Bodde här 1 natt i december 2023
Svar från BW 2 jan. 2024
Thank you for taking the time to submit a review, we would like to apologize for any shortcomings during your stay. Thank you

8/10 Bra

jerry

Bodde här 3 nätter i november 2023
Svar från BW 2 jan. 2024
Thank you for the review, we appreciate your patronage

8/10 Bra

jerry

Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Becky

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Friday night horror
The hotel is very run down. First room felt like Goldy locks someone was still using that room.Room 2 water all over the floor nothing like walking into a room and getting your shoes all wet. Room 3 very noisy neighbors. Will never stay there again Best Western should be ashame fir having their name attached to this hotel.
Bodde här 1 natt i december 2023
Svar från Nicole 8 dec. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fantastiskt

Beth, St. Peters

Bodde här 2 nätter i november 2023
Svar från BW 2 jan. 2024
Thank you for taking the time to let us know that you had a pleasant stay with us, we appreciate your patronage.

8/10 Bra

Steve

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
EVERYTHING FOR THE MOST PART WAS GOOD . WOULD RETURN AS LONG AS THEY FIX ICE MACHINE AND MAKE SURE THERE IS A REMOTE FOR TV
Bodde här 1 natt i november 2023

6/10 Okej

Thomas

Bodde här 1 natt i november 2023
Svar från BW 2 jan. 2024
Thank you for taking the time to submit a review, we would like to apologize for any shortcomings during your stay. Thank you

4/10 Dåligt

Misty

Reste med familjen, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
The room was not clean at all. I’m not sure the floors have been mopped. Ever. I stayed for 2 nights and on the second day, both room keys stopped working. No one was at the front desk, no one answered repeated calls to the front desk. I had to find a staff member and she couldn’t find anyone at the front desk. So someone had to unlock my door. I never was able to get anyone to reactivate my room keys. Also very unsanitary breakfast room. I won’t be staying here again.

10/10 Fantastiskt

Sheaonta

The staff was great I had a peaceful stay I had only one problem the cover on the bed was not thick enough but I asked the staff for another one and they got it to me right away above that everything was great
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Connie

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
shopping
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Madison

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean rooms with amazing ac units, vending machines with several options (accepting card or cash), well stocked and wonderful staff as well. Only downfall was other guests outside in the parking lot being a little loud but nothing extreme. Highly recommend and will definitely be coming back to this location!
Bodde här 2 nätter i oktober 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience.

10/10 Fantastiskt

Barbara

Bodde här 1 natt i oktober 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Never again
The bed was squished down and squeaky. Hotel was dated very badly. Shower was more of a dribble than a spray. A/c worked great. Would not stay again.
Bodde här 1 natt i oktober 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience. We apologize you did not have a satisfactory experience.

10/10 Fantastiskt

Kerensa

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience.

4/10 Dåligt

Jeanne

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Very poor quality
Breakfast area was not socked and was dirty. Food theown in cabinets. No forks or napkin
Bodde här 1 natt i oktober 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience. We apologize you did not have a satisfactory experience.

2/10 Väldigt dåligt

Dianna

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet
When we entered the room there was a smell my son smelled first. I entered next and thought it was coming from the shoes he took off. The next day he was not there but the smell was. The shower was molded. So much so that when I did take a shower some got on my wash cloth when I rested on the hand rail in the shower. There was dust all over and mold on a pillow. The bed cover under the sheets had a huge yellow stain on it. White splatters on the head board. Drippings of something on a picture. The ironing board legs were caked in dust and dirt.
Bodde här 2 nätter i september 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience. We apologize you did not have a satisfactory experience.

2/10 Väldigt dåligt

Evan

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Reggie McFarland, Assistant General Manager 2 nov. 2023
Thank you for your feedback. We at Best Western strive to provide a satisfactory experience. We apologize you did not have a satisfactory experience.