Kajakpaddling

Recensioner av Iberostar Cozumel - All Inclusive

4.5 out of 5
Iberostar Cozumel - All Inclusive
Km 17 782 Carretera Costera Sur, El Cedral, Cozumel, QROO

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 576 av 1008 recensioner" "
8 - Bra i betyg. 268 av 1008 recensioner" "
6 - Okej i betyg. 93 av 1008 recensioner" "
4 - Dåligt i betyg. 48 av 1008 recensioner" "
2 - Väldigt dåligt i betyg. 23 av 1008 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

6/10 Okej

Bengt

Reste i grupp
Gillade: Renlighet
Bodde här 14 nätter i december 2023

6/10 Okej

Ola

Bodde här 2 nätter i februari 2022

6/10 Okej

Megan Andrea

Reste med familjen
Gillade inte: Bekvämligheter
Overall, I would rank this resort as 3 stars. It wasn’t terrible by any means, but I certainly wouldn’t rank it as a 5 or even 4 star resort. The food, entertainment, rooms, and pool were all just okay. I felt like it was a little odd there was only one pool given the size of the resort and it closed at 7. The food timing was a bit off, as well, and there would be times in the day where nothing was open. Also, there was a general lack of bars around the property. Again, all of these items didn’t necessarily ruin the trip, but also didn’t meet our expectations based on ratings and price point. Our main complaint was the smell — there was a horrendous sewage smell that was extremely prominent towards the front of the resort, but as the wind would change, you’d smell it all around the complex (including near one of the main restaurants, within the entertainment area, and even from our patio). The smell would also drift into our room from time to time, specifically overnight. I’m not sure if the smell was avoidable as I’m fairly positive it came from the treatment building for the resort. When the smell wouldn’t you, it was beyond words. We’ve been trying different resorts in Cancun and Cozumel over the every year for the past several, hoping to find the one that e truly love. I can say with certainty we will not visit this resort again.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and loved the pools
Bodde här 3 nätter i april 2024

8/10 Bra

Steven, Mahomet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 10 nätter i april 2024

4/10 Dåligt

Nola

Reste i grupp
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Returning guests every 14 years and scuba divers, and were given a so-called “premium”room, and I don’t understand the labeling, because our room was definitely not premium, and it was the closest room to the lobby. It was almost like we were being punished for some reason. We always get rooms close to the Dive Shop or in close proximity but not this year and when we asked to swap a room, they said it wasn’t available. Our friends (2 rooms) are not divers, literally had rooms on top of the Dive Shop upper level upgraded rooms for the same price, with returning guest gifts in their room. We got nothing. Zilch. A kick in the pants. Won’t return.
Bodde här 7 nätter i april 2024
Svar från Quality Manager 22 apr. 2024
We would like first and foremost to thank you for your kind loyalty and trust towards Iberostar Cozumel and also for taking the time to share your opinion with us.Our guest's enjoyment is top priority and we are disappointed to hear that on this occasion your stay was not as perfect as it should have been. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times and we regret we did not make you feel as the important guest you are to us. So again, we thank you for your loyalty and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards,

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hotel and staff were subperb. Predominantly American tourists, only Mexicans were staff. Long taxi ride to town. Great place for diving excursions, snorkeling off beach was disappointing
Bodde här 7 nätter i april 2024
Svar från Quality Manager 20 apr. 2024
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 Bra

Marcy

Bodde här 6 nätter i april 2024

6/10 Okej

Christy

Wonderful pool bartender Francisco, helpful and engaging. Room wasn’t cleaned two days until we reported, most of the resort smells like a sewer
Bodde här 5 nätter i april 2024
Svar från Quality Manager 19 apr. 2024
First of all, we would like to thank you for sending us your feedback. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate our colleague on your behalf and we are delighted that he could enhance your stay with us.On the other hand, we value your opinion and regret that your expectations have not been exceeded. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,

8/10 Bra

Ellie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Kimberly G, Whitehouse

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property with very friendly staff. Super clean. Food was great!
Bodde här 4 nätter i april 2024
Svar från Quality Manager 15 apr. 2024
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

10/10 Fantastiskt

Danielle

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the staff did a great job. Everybody providing great service with a smile. Food was very good. Lost of choices and different menus every night. Rooms and property very clean. we will return.
Bodde här 7 nätter i april 2024
Svar från Quality Manager 15 apr. 2024
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

10/10 Fantastiskt

Antonio Cuitlahuac Hernandez, Monterrey

Mucho mejor de lo que esperaba!, todo muy bien cuidado, muy agradable, bien ubicado, espacios muy amplios al aire libre, sin construcciones altas que interrumpan la vista.
Bodde här 4 nätter i april 2024
Svar från Gerente de Calidad 15 apr. 2024
Gracias por su comentario y por haber elegido Iberostar Cozumel para descansar. Estamos contentos de que haya disfrutado de su estancia y esperamos recibirlo de nuevo en nuestro hotel para repetir, o incluso superar, esta última experiencia.Hasta muy pronto.Atentamente,

6/10 Okej

Hajir

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Staff are really nice. The dining area and dishes are not clean
Bodde här 6 nätter i april 2024
Svar från Quality Manager 16 apr. 2024
Thank you for choosing Iberostar Cozumel for your recent holiday.We thank you as well for highlighting the service of our team. Our staff are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, allow us to mention that thorough cleaning is an absolute must for Iberostar. We follow very strict protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards we have inspections carried out by our Quality & Hygiene department as well as by an external company. We thank you for sharing your concerns with us. On a future visit please do not hesitate to contact our staff, we always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

8/10 Bra

Mauricio Martins

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Cynthia Marcela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Pam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a great layout with tons to do for big and little kids and adults alike. We liked the all inclusive nature of the resort but it also had a nice, smaller type feel as well.
Bodde här 5 nätter i mars 2024
Svar från Quality Manager 9 apr. 2024
We would like first and foremost to thank you for choosing Iberostar Cozumel for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

8/10 Bra

GLORIA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The food was really good (no need to go to town), the place was clean, beautiful garden areas, fun flamingos, iguanas, peacocks and coati to watch. Great location for getting to the diving/snorkel areas right from the dock, and rooms were nice. The smell from the more eco friendly sanitation/sewer tanks was heavy at times when walking in certain areas. You get a bit used to it, and you can feel happy that this place is caring about the environment. Hopefully, the hotel can improve this with time. The room smelled perfectly fine and each room has an air purifier. The water from special filtration sites next the the bungalows is safe to drink and at all meals too. The hotel has a full diving/snorkel/diving school company on site. It was great not having to go elsewhere. We also had a blast taking the small catamaran out which is included with hotel plus ($6) Ecological entrance fee per person. Bring your own snorkel gear if possible as the hotel and the diving place does not rent them out to take off site. You can only use them while on a snorkel or diving tour. You don’t need fins to do other locations near the shore, but you could do more if you had them. Bring “reef safe sunscreen” with you. This is the only kind allowed in the ocean in this protected area. The sunscreen at the shop on site is $26 USD. We rented a scooter for two days to visit other areas to snorkel. Don’t ride the scooters on the nice “bicycle only” small streets that parallel the main road.
Bodde här 5 nätter i april 2024
Svar från Quality Manager 9 apr. 2024
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Cozumel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 Bra

Sarah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

8/10 Bra

Brett

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
I wouldn't say this is a 5 star resort by any means. I liked our stay, but I don't think I could justify the price (at least over Spring Break) again. The grounds were nice and the staff was mostly friendly. You could tell some of them were burnt out, probably due to it being the end of Spring break season. The food wasn't fine for an all inclusive, but not special. The rooms were small and the beds were not comfortable. Beach area and access to diving were great.
Bodde här 5 nätter i mars 2024
Svar från Quality Manager 4 apr. 2024
Thank you for taking the time to share your review about your vacation at Iberostar Cozumel. Our main priority is your satisfaction and we truly regret to read that we did not fulfill your expectations. We have taken note of your comments regarding your disappointment with our staff. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We train our staff on a daily basis to exceed customer expectations and work according to our high standards of quality. We will do our best to ensure that any situation that does not meet our criteria is corrected.We assure you we will pass your concerns to the corresponding departments for their review.Your feedback helps us to keep improving every day, and we thank you for bringing your observations to our attention.Thank you for choosing Iberostar Cozumel for your holiday and we hope to have the pleasure of your company in the future.Sincerely,

8/10 Bra

Melissa

Reste med sin partner
Gillade: Personal och service
The hotel is pretty average overall. The bed and pillows were very hard and uncomfortable. The specialty restaurants had the best food. There was an overwhelming sewage smell on the property most days. The beach is rocky with no shoreline entry - but you are able to get in the water via a staircase on the dock. The pools are nice, but can be noisy with activities and games throughout the day. There are plenty of hammocks scattered around which were wonderful. The best part was the dive center on property that allows you to head out on dives straight from the hotel.
Bodde här 5 nätter i mars 2024
Svar från Quality Manager 3 apr. 2024
First and foremost, we would like to thank you for choosing Iberostar Cozumel on your most recent vacation.We are happy to hear that overall you had a good time with us. On the other hand, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

10/10 Fantastiskt

Paul D.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i mars 2024

8/10 Bra

tou

Gillade: Renlighet och personal och service
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Stefanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

6/10 Okej

Paige

Reste i grupp
Gillade: Renlighet och bekvämligheter
The food and drink were great. However, this is definitely not a 5 star hotel. We had delayed check in for over an hour. Lighting malfunctions in the room, there was terrible sewage smells around the property and the electricity completely went out twice. We were only offered a $100 credit for a $1400 stay. Will not return.
Svar från Quality Manager 21 mars 2024
Thank you for choosing Iberostar Cozumel for your recent holiday.We are delighted to read that we could satisfy you with our cuisine and beverages, at Iberostar our culinary offer is one of the pillars of our establishment, and our dedicated team of chefs do work very hard on a daily basis to offer national and international options, using only the highest quality ingredients, we are so pleased that you noticed this, and we will pass on your praise to our team.On the other hand, regarding the power outages, allow us to explain that they were caused by external circumstances. However, we can assure you that our team did everything in their hands to assist our guests in the best possible way and make your stay as enjoyable as possible. On behalf of our team we apologize for these inconveniences and we thank you for your comprehension.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

4/10 Dåligt

Joshua

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Benjamin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Iberostare is quiet and one of the best resorts for diving. The reef is right off the resorts beach area. The staff was helpful and polite and the food options were plentiful. It's perfect for a dive vacation.
Bodde här 5 nätter i mars 2024
Svar från Quality Manager 19 mars 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

8/10 Bra

Angel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff works Above & Beyond too make your stay Comfortable!!
Bodde här 9 nätter i mars 2024
Svar från Quality Manager 19 mars 2024
Your review of Iberostar Cozumel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i mars 2024

6/10 Okej

Lori

Reste i grupp
The smell was unbearable at times. smelled like an outhouse.
Bodde här 6 nätter i mars 2024
Svar från Quality Manager 12 mars 2024
We regret to read that we failed to meet your expectations. Allow us to explain that Iberostar Hotels & Resorts is committed to protecting the environment, and we have several certifications that recognize us as a company who acts according to all sustainable tourism criteria. It is important to mention that we are surrounded by mangroves, which with the change of weather and seasons can sometimes release a certain smell. We regret this meant an inconvenience for you. Once more thank you for choosing us, we all look forward to welcoming you again in the not too distant future.Best regards,

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay here. The bungalow rooms are a bit smaller than the hotel rooms I am used to, but it was still very comfortable. Everything was clean. The beach is rocky, but if you go out on the pier, there are stairs into the water where it is better. We spent a lot of time at the pool, where they have a swim-up bar, as well as servers to bring you drinks. The staff was very friendly, and there were some fun activities scheduled that you could participate in if you wanted to. The buffets had a lot of delicious options. We also enjoyed the entertainment in the evening.
Svar från Quality Manager 6 mars 2024
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Cozumel. It is of the utmost importance to us that our guests enjoy our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a particularly pleasant atmosphere, and we are so glad to know you enjoyed a wonderful experience. Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

10/10 Fantastiskt

Margaret

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely landscape, many birds, 2 story villas instead of high rise buildings. Helpful staff.
Bodde här 8 nätter i februari 2024
Svar från Quality Manager 5 mars 2024
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

8/10 Bra

Terry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024

8/10 Bra

Catherine

Reste med sin partner
Gillade: Bekvämligheter
this wasn't a 5 star hotel. rooms were not clean or cosy. food was not 5 star. entertainment was not 5 star. there may be lots of facilities but they are not provided well.
Bodde här 5 nätter i december 2023
Svar från Quality Manager 4 mars 2024
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Cozumel.We are saddened to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.Allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you.Also, we regret to know that our entertainment program was not to your liking.Our Star Friends team work with great enthusiasm and make a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more.All this information and schedules is available in our Iberostar app.Regarding cleanliness, allow us to explain that we follow a strict cleaning protocol and we are characterized for our immaculate and pristine hotels. We assure you that we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. However, we will pass on your comments to the correct department and we regret that this made your holiday seem less than perfect.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

10/10 Fantastiskt

Katie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

Vivien

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Initially difficult to navigate, limited signage to our accommodation, got lost several times. Food choices better than most all inclusives. Every staff member were extremely friendly, helpful and professional
Bodde här 4 nätter i februari 2024
Svar från Quality Manager 26 feb. 2024
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Cozumel and we want to thank you for sharing your experience with others.Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.Likewise, your comments help us to keep improving every day, and we thank you for sharing your observations with us.We look forward to welcoming you once again in the future.Best regards,

10/10 Fantastiskt

Eric

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous resort! It was a very relaxing feel and the property was well maintained. The people were very kind and accommodating. We’d go back for sure!
Bodde här 5 nätter i februari 2024
Svar från Quality Manager 26 feb. 2024
First and foremost, thank you for choosing Iberostar Cozumel on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

10/10 Fantastiskt

Renee

Reste med familjen
This property is truly paradise. There were so many choices of activities, the food was amazing, the grounds were beautiful and well maintained, there were plenty of spaces to gather so it never felt overly crowded. Best of all, the on-site dive shop was outstanding! Great people with experiences for scuba and snorkeling! Overall, the best vacation ever!
Bodde här 5 nätter i februari 2024
Svar från Quality Manager 20 feb. 2024
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Cozumel. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, we are delighted to read that our culinary offer has exceeded your expectations. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

10/10 Fantastiskt

Alex

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My wife and I stayed for five nights in the middle of February 2024. We are 35 and we have been to many all inclusive resorts. This resort had your typical games around the pool throughout the day and bingo and things like that in the evening. I will say the prizes were lacking. I think my wife got a coupon for $150 off a $300 purchase at a diamond shop in town for her prize. We have been places where they give bottles of wine and stuff like that for winning this place did nothing like that. So it made it a little less exciting to play the games They had three restaurants and a buffet so dinner options were perfect for us for five nights but we usually like a few more options if we're staying for a longer time. The buffet was very good though every night. And the restaurants were very good also. During the day they really only have a snack bar and the lunch buffet by the beach. It's a good size buffet but there's no actual restaurant to go eat at during the day. They had entertainment at night every night. It was okay at best. It was a really nice resort and everyone was very helpful. A lot of the people staying here. We're doing so because it was super convenient to take off to go scuba diving. We did not do any scuba diving but we did do a snorkel excursion. That was amazing. If you are looking to party, this probably isn't the resort for you but it is a great middle of the road resort.
Bodde här 5 nätter i februari 2024
Svar från Quality Manager 20 feb. 2024
We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Cozumel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 Bra

martin dell

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gorgeous grounds, excellent staff, decent food, rooms were clean and comfortable. Activities if you want to participate. (Elizabeth on the Activities staff was awesome) .
Bodde här 8 nätter i februari 2024
Svar från Quality Manager 19 feb. 2024
We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

10/10 Fantastiskt

Amanda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, really cool wildlife, food was pretty good. Nice location and amenities.
Bodde här 3 nätter i februari 2024
Svar från Quality Manager 13 feb. 2024
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Cozumel and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

10/10 Fantastiskt

Tracy D

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful food, Clean beach, Great Pools and Easy Scuba Diving facility.
Bodde här 4 nätter i februari 2024
Svar från Quality Manager 13 feb. 2024
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 Fantastiskt

James H.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time there. It didn't disappoint.
Bodde här 7 nätter i januari 2024
Svar från Quality Manager 6 feb. 2024
First of all, we want to thank you for choosing Iberostar Cozumel for the second time. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i januari 2024

10/10 Fantastiskt

Lance

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and gorgeous
Bodde här 5 nätter i januari 2024
Svar från Quality Manager 25 jan. 2024
We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

10/10 Fantastiskt

Lisa M

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a great experience! Staff is awesome, very welcoming! Entertainment all day was nice to have.
Bodde här 7 nätter i januari 2024
Svar från Quality Manager 26 jan. 2024
We would like primarily to thank you for choosing Iberostar Cozumel for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home and we are so glad to know that you enjoyed your stay with us. We also appreciate your kind words towards our staff, who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

10/10 Fantastiskt

Tana Lynn

Reste i grupp
Gillade: Renlighet och bekvämligheter
Bodde här 8 nätter i december 2023

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outstanding experience. Staff was friendly, helpful, and responded very quickly to any problems. High staff / guest ratio. Beautiful grounds, well-maintained. Flamingoes, peahens and coatis all added to the “tropical jungle” feel. Buffet food was well above average. Snorkeling right off the beach and onsite dive outfitter.
Bodde här 7 nätter i januari 2024
Svar från Quality Manager 18 jan. 2024
We want you to know that your review of Iberostar Cozumel is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,