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Recensioner av The Westin Cozumel

4.5 out of 5
The Westin Cozumel
Carretera Costera Norte Km. 4.8, Cozumel, QROO

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 291 av 512 recensioner" "
8 - Bra i betyg. 113 av 512 recensioner" "
6 - Okej i betyg. 51 av 512 recensioner" "
4 - Dåligt i betyg. 29 av 512 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 512 recensioner" "

9,0/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Stephen Garrett

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful trip and beautiful access to the beach…room service could have been better and we did lose water for about 45 minutes
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Richard

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly and helpful. Shoutout to the night shift lobby bartender.
Bodde här 4 nätter i maj 2024

2/10 Väldigt dåligt

Tina

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Juan Pablo Villela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buen hotel, disfrutamos mucho la estancia. El servicio de limpieza podría mejorar (comparándolo con la experiencia en otros hoteles Westin), así como las camas y almohadas. Fuera de eso, excelente!
Bodde här 3 nätter i maj 2024

8/10 Bra

Corey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i maj 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day. Best regards

10/10 Fantastiskt

F Del

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An amazing vacation at the Westin Cozumel . This was my second stay and will be going back very soon. Front desk- amazing Vicky at the beach - Amazing Restaurants -Great food and amazing service Room and view - Spectacular Carlos the manager was incredibly gracious and welcoming and so was Lorenzo in house keeping. Thank you for a great vacation , one of the best Marriott properties I have stayed at (I am a Titanium member and have stayed in way too many around the world).
Bodde här 6 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day,We look forward to having you again. Best Regards.

10/10 Fantastiskt

Kiyoshi, Greenville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property
Bodde här 3 nätter i april 2024

4/10 Dåligt

Jorge

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Pague por una habitacion Suite estudio, 1 cama king size, frente al oceano con alberca privada la cual no estaba disponible cuando llegue porque tenia un problema electrico. Me dieron una suite en el PH la cual no fue de mi agrado ya que no obtube lo que realmente queria, que era tener una alberca privada en mi habitacion. Realmente no disfrute mi estancia
Bodde här 3 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Muchas gracias por su retroalimentación. Trabajaremos en estas áreas de Oportunidad.Esperamos nos dé la oportunidad de servirle nuevamente

10/10 Fantastiskt

Luis Gonzalez

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice property but the customer service is the best
Bodde här 5 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay at the Westin Cozumel! Clean, very comfortable beds, gorgeous views from the room. The staff was amazing and always accomodating. Food at resort was very good! Would definitely stay there again!
Bodde här 8 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day. We look forward to having you again. Best Regards.

10/10 Fantastiskt

kimberly

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful
Bodde här 4 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 Fantastiskt

Carlos

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jacqueline michele, henderson

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
We’ve been coming to the Westin every year and continue to enjoy our stay. It’s one of the nicest properties in Cozumel. It does have its share of opportunities because it is getting older and with the property on the water, it becomes harder to maintain. Overall though, the staff has continued to treat us very well. Huge thanks to Carlos the manager and Carlos the who served us at the pool. Looking forwards to coming back again next year.
Bodde här 5 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day.We look forward to having you again. Best Regards.

10/10 Fantastiskt

Kalyn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The most beautiful beach!! We go to snorkel and you can snorkel right outside your hotel.
Bodde här 4 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
We appreciate your feedback. Thank you!We look forward to having you again. Best Regards.

10/10 Fantastiskt

Carla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Derek William

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
They booked us and charged us for a extra day We had to pay for everything when we had all inclusive The room was wrong.
Bodde här 5 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you again. Best Regards.

10/10 Fantastiskt

Maria del Rosario Melhem

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No hay mucha civilización
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

James Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024

4/10 Dåligt

Francisco

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Everything seem pretty normal at first. We had no issues at check in, the room was ready and it seem pretty clean. After the first night we were there, I received an email from management where they told me they were going to charge $36 dollars for cleaning a pair of old and worn used towels because they had woman make up that” cannot be removed” by traditional methods. I complained to the manager but he insisted those were hotel policies and cannot do anything about it eventhough we never got to see these towels or a sign that says not to remove make up with it. After 4 days in the room I saw black dots on the shower roof and noticed that it was BLACK MOLD. I showed this to the manager and asked him how come I got a room with mold on it and he said nobody had told him about it. When mold dots are coming through the paint that only means that the wall(s) are full of it behind and is now started Ng to come through. I think this hotel has. MOLD problem and they have just paint over it. Now my son and daughter is suffering from headaches and scratchy throats. The manager did offer to switch us to another room but what would be the difference, every room would have the same issue. No credit or reduce price was offered at all. The manager just stuck to the hotel policies. Eventhough the rooms looked pretty clean, the problem Is inside the walls. The only way to get rid of MOLD is by removing all the shower surfaces and that’s major remodel. At $ 250/ night it is not worth it
Bodde här 6 nätter i april 2024
Svar från Lizeth Palacios 13 maj 2024
We are very sorry to hear that your stay with us was not pleasant. At the Westin Cozumel, we are in constant pursuit of excellence, however, we are not free of mistakes. We truly appreciate your feedback and we will work on these matters as soon as possible. Thank you in advance for your understanding Best Regards

10/10 Fantastiskt

efrain leriche

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Victor

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Si buscas un lugar cómodo, tranquilo para escapar este es el indicado
Bodde här 2 nätter i april 2024

8/10 Bra

Eloy

Bodde här 2 nätter i april 2024

8/10 Bra

Beth

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Amber, Rosenberg

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

4/10 Dåligt

Jeffrey, Guthrie

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

4/10 Dåligt

Adam

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Tried to add after missing the tab for the all inclusive to include it after purchasing the package, several hours on the phone with no help from the Westin or Expedia. Would not recommend this location, booked for the name and very disappointing experience. Food and service was terrible, extremely glad we did not have the all-inclusive package.
Bodde här 7 nätter i mars 2024

2/10 Väldigt dåligt

Nikkilon Tonye

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No sense of urgency to meet customer needs. Hidden fees. Not a property as advertised. Staff some very kind others COLD. Did not feel welcomed ! Restaurant ladies were kinder than most. Front desk lacks culture sensitivity . Room not stocked. Telephone refrigerator not working. Then what are we paying for? Ceiling and glass not clean. Bathrooms perfect. Overall this was the worst stay.Waste of our hard earned money and time. Purpose was to relax and enjoy. Met great people staying in hotel which helped experience.
Bodde här 2 nätter i april 2024

6/10 Okej

Carolyn, COLUMBUS

Gillade: Renlighet och personal och service
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Alice

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love staying here! Good for families as well as adults w no children.
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

isaac halfon

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Terrible servicio. Sucio. El personal sin ganas de atender. Mala calidad en la comida. Muy malo para ser un Westin. Quede muy decepcionado
Bodde här 7 nätter i mars 2024

6/10 Okej

Jennifer

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This is our second stay at The Westin. Unfortunately, this time was not for the better. The resort itself is in need of maintenance help. Our shower leaked every where each time we used it. The water in the shower smelled terrible. There was very little equipment in the gym that worked. The staff is great but are under staffed leading to wait lines for meals and drinks. The food was pretty good but this is not a Mexican resort. This is an American resort in Mexico. Chicken nuggets, French fries, 90’s pop hit music and little bits of alcohol in your drinks. My advice is to go off resort and enjoy the island between cruise ships. The 6,000 people influx daily makes it difficult between 9-5. Again, appreciate the staff at the Westin. They’re doing their best.
Bodde här 5 nätter i mars 2024

6/10 Okej

Jason

Reste med familjen
Gillade inte: Bekvämligheter
The food options on property are some of the worst I have experienced for a Westin. I am not sure the rationale for offering up Italian with 80s and 90s American music. Embrace your Spanish culture and offer up great seafood with local music.
Bodde här 5 nätter i mars 2024

10/10 Fantastiskt

Peina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The most desirable vocation place in Cozumel, nice location, great food
Bodde här 8 nätter i mars 2024

6/10 Okej

Soo Yeon, new york

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
There are no soap, body cleanser, or hairdryer in the room, only body lotion, shampoo, and conditioner. Additionally, there are no other amenities provided. Despite placing towels on the floor, they are not replaced. When I called the front desk for assistance, there was no response, so I had to seek out the cleaning staff myself. I managed to obtain only two bath towels, and no other items were provided. This experience aligns with other reviews mentioning the inadequacy of supply. As a frequent traveler accustomed to various hotels and resorts, it's evident that this hotel is poorly managed. However, the hardworking staff compensate for these shortcomings. The lack of common sense in operational procedures is evident, but the dedicated crews manage to make up for these deficiencies.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Brian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the view, beach, restaurants and all staff very courteous. Our room was missing hai dryer, robes, sandals and no towels were left after cleaning on our last day.
Bodde här 5 nätter i mars 2024

8/10 Bra

Angelica

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Le hace falta un poco de mantenimiento, sin embargo el personal es excelente!! Si regreso.
Bodde här 3 nätter i mars 2024

6/10 Okej

Kristin Kincheloe

Reste med familjen
Gillade inte: Personal och service
This hotel was nothing special. The food was not great, the drinks were terrible. And FOUR times, housekeeping came and cleaned my room and left 0 towels. Took all the dirty ones and didn't replace them. It was bizarre. And then I called the "service express" number and no one answered. Literally 4 days out of 6. I won't be back.
Bodde här 6 nätter i mars 2024

10/10 Fantastiskt

Lilia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful quiet and safe! Great place for some RnR!!! We will definitely be back!!
Bodde här 3 nätter i mars 2024

6/10 Okej

Angela

Reste med sin partner
Gillade: Personal och service
Rooms outdated. Shower pooled all over bathroom floor, hot tub unsanitary, plugs didn’t work, level 3 extremely nosiey. Didn’t get any of my request for upper level, quiet area. I also requested decor for my husband birthday and didn’t get any of it after I was told I would.
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Rick

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

8/10 Bra

Mykola

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Food was very good, staff very helpfull , clean around. Lot of abandoned buildings around this hotel. we been there 9 years ago and looks like area is slowly going down.
Bodde här 8 nätter i februari 2024

10/10 Fantastiskt

JESUS FLORES

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo esta muy bien, solo dos cosas, hubo un día que desperté y no había agua para baños ni regadera. Y por otro lado, la habitación Presidencial tiene dos abanicos de techo de los cuales nunca encontré donde se prendía el de la recamara, sería importante que alguien acompañara a dar instrucciones de una habitación amplia como esta.
Bodde här 3 nätter i februari 2024

8/10 Bra

Hillary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed with my 2 sisters for 4 nights with the all-inclusive option. We had an amazing time. The food was delicious. There was a breakfast buffet, a lunch snack bar, and 2 dining options. We were very satisfied with all options and the quality of the food. We used the AMSTAR representative, named Banner, to book excursions. He made everything super easy. The snorkeling at the property was AMAZING and so pretty. We used the free daily kayak and snorkeling daily. We will be back.
Bodde här 4 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Ms. Hillary, we appreciate your feedback. we hope to see you next time to host you,Thank you!

10/10 Fantastiskt

Elizabeth Catherine

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing stay
Bodde här 7 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Ms. Elizabeth Catherine, we appreciate your feedback. Thank you

10/10 Fantastiskt

Mary

Bodde här 4 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Ms. Mary, we appreciate your feedback and thank you to book you holidays with us.See you next time!

10/10 Fantastiskt

Julian

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great snorkeling right off the beach
Bodde här 5 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Mr. JulianThank you for the feedback, we are glad you enjoy the Caribbean sea at this property.See you soon!

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good service!
Bodde här 7 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Mr. Richard, Thank you to book at this beautiful property, we appreciate your feedback.See you soon!

10/10 Fantastiskt

Matthew Jonathan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super friendly staff and wonderful snorkeling right behind property.
Bodde här 6 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Mr. Matthew, Thank you for the feedback, we hope to see you soon, we are glad you enjoy the Caribbean sea.See you soon!

8/10 Bra

Troy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They could use more beach chairs. Everything else was great.
Bodde här 5 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Mr. Troy, Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you again.Best regards

6/10 Okej

Justyna

Reste med familj och småbarn, Affärsresenär, Reste med familjen, Reste med sin partner
Beach front can be cleaned up better.
Bodde här 9 nätter i februari 2024
Svar från Lizeth Palacios 7 mars 2024
Dear Ms. Justyna,Thank you for your preference, Your feedback helps us a lot to improve every day. We will make sure to work on this matter as soon as possible. We look forward to having you againBest regards