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Recensioner av Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 490 av 1007 recensioner" "
8 - Bra i betyg. 280 av 1007 recensioner" "
6 - Okej i betyg. 119 av 1007 recensioner" "
4 - Dåligt i betyg. 60 av 1007 recensioner" "
2 - Väldigt dåligt i betyg. 58 av 1007 recensioner" "

8,6/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Tamana

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i december 2023
Svar från Guest Service Manager 6 jan. 2024
Hi Tamana,It looks like we did not meet your expectations on this occasion. If you will let us know what went wrong I will be happy to find to a solution.

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från reception team 5 dec. 2023
Dear Valid Guest,thank you for writing a review we highly apricate it, we are delighted that we exceeded your expectations and we hope to welcome you back in the future Kind Regards reception.

8/10 Bra

Eva

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i april 2023
Svar från Georgina 26 apr. 2023
Thank Eva for taking time in giving us your rating. It appears that we have met your expectations somehow. If you would like to share what your views we are happy to read and take action if necessary.

8/10 Bra

Beatrice

Bodde här 1 natt i augusti 2022
Svar från Georgie 11 aug. 2022
Thank you Beatrice for your rating, I truly appreciate :)

10/10 Fantastiskt

My

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good standard for a close- to-airport hotel.
At a very convinian distance from Gatwick Airport. Very good standard for an affortable price.
Bodde här 1 natt i juli 2019

8/10 Bra

Amelie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worth the money
Great hotel if you want to be close to the airport
Bodde här 1 natt i juli 2019

6/10 Okej

Lisa

Gillade: Personal och service
Bodde här 1 natt i maj 2024
Svar från Reception team 23 maj 2024
Hi Lisa,It looks like we have met some of your expectations from your rating. I am happy to hear your opinion of what else can we improve to make sure we meet your expectations.

10/10 Fantastiskt

Marilyn

Gillade: Boendets skick och faciliteter
Good walking distance to Tesco
Bodde här 1 natt i maj 2024
Svar från Reception team 22 maj 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 Okej

John

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Bathroom was run down and filthy
Bodde här 1 natt i maj 2024
Svar från Reception team 22 maj 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 Bra

Dawn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Reception team 21 maj 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 Fantastiskt

Patty, Windham

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Bodde här 1 natt i maj 2024
Svar från Reception team 22 maj 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 Fantastiskt

Tara

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Bodde här 3 nätter i maj 2024
Svar från Reception team 22 maj 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 Fantastiskt

Russell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Bodde här 1 natt i maj 2024
Svar från Reception team 20 maj 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 Bra

Veronica

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely country setting not far from Gatwick.
Bodde här 1 natt i maj 2024
Svar från Reception team 20 maj 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 Fantastiskt

Barbra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Bodde här 1 natt i maj 2024
Svar från Reception team 17 maj 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 Väldigt dåligt

Jessics

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Reception team 15 maj 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Reception team 14 maj 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 Fantastiskt

Leslie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 8 nätter i maj 2024
Svar från Reception team 14 maj 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 Bra

Carissa

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Georgina 11 maj 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 Fantastiskt

Michael

Gillade: Personal och service och boendets skick och faciliteter
No airport shuttle. Parking a tad expensive
Bodde här 1 natt i maj 2024
Svar från Reception team 9 maj 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 Fantastiskt

Leo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Bodde här 1 natt i april 2024
Svar från Georgina 9 maj 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 Fantastiskt

ARVIN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Reception team 9 maj 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 Väldigt dåligt

Deana

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Bodde här 1 natt i april 2024
Svar från Reception team 1 maj 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 Bra

Kevin

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Bodde här 1 natt i april 2024
Svar från Reception team 1 maj 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 Fantastiskt

Bonnie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Bodde här 1 natt i april 2024
Svar från Reception team 28 apr. 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 Fantastiskt

Faith, Arouca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and spacious room. Friendly and helpful front desk staff
Bodde här 1 natt i april 2024
Svar från Reception team 24 apr. 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 Bra

STEPHEN

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very comfortable and the staff were helpful and friendly
Bodde här 1 natt i april 2024
Svar från Reception team 24 apr. 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 Bra

stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect for pre flight stay. Convenient for airport and parking on sitr
Bodde här 1 natt i april 2024
Svar från Georgina 22 apr. 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 Fantastiskt

Dawn

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Bodde här 1 natt i april 2024
Svar från Guest Service Manager 19 apr. 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 Fantastiskt

Becky

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från Georgina 9 apr. 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 Okej

Alan

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Bodde här 1 natt i april 2024
Svar från Georgina 9 apr. 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 Fantastiskt

Edward

Bodde här 1 natt i mars 2024
Svar från Guest Service Manager 21 apr. 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 Bra

Aileen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were friendly and helpful. Very comfortable bed.
Bodde här 1 natt i mars 2024
Svar från Reception team 31 mars 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 Fantastiskt

Phil

Great place to stay, would recommend.
Bodde här 5 nätter i mars 2024
Svar från Reception team 27 mars 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 Fantastiskt

Sinara

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I will come back to stay at this hotel.
Bodde här 1 natt i mars 2024
Svar från Reception team 27 mars 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 Fantastiskt

Darren

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and beds are comfortable and near to the airport
Bodde här 1 natt i mars 2024
Svar från Dmitrijs / Guest Service Agent 25 mars 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 Fantastiskt

Barbara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Svar från Dmitrijs / Guest Service Agent 23 mars 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 Fantastiskt

kevin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Bodde här 1 natt i mars 2024
Svar från Guest Service agent 21 mars 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 Bra

Carolyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient hotel for Gatwick lovely rooms and good staff
Svar från Reception team 18 mars 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 Fantastiskt

Julie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean and the food was great. A lot farther from the airport than I expected.
Bodde här 1 natt i mars 2024
Svar från Georgina 13 mars 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 Fantastiskt

Juan L

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från reception 14 mars 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 Fantastiskt

Kerry

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
A lovely hotel and very convenient. Staff are friendly. Would definitely return.
Bodde här 1 natt i februari 2024
Svar från Dmitrijs / Guest Service Agent 23 feb. 2024
Dear Kerry!Thank you for your review! What a pleasure it is to see that we have met your expectations and you had a great time in our hotel. Can not wait to welcome you again in future.Best regards.Dmitrijs

8/10 Bra

Martin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant hotel , decent location
Good enough for 1 night - pre flight or business.
Bodde här 1 natt i februari 2024
Svar från reception 21 feb. 2024
Hi Martin,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met your expectations. Until your next visit.

10/10 Fantastiskt

G

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great airport stopover
Great Hotel to stay near Gatwick Airport. 10 mins away by car.
Bodde här 1 natt i februari 2024
Svar från Dmitrijs / Guest Service Agent 17 feb. 2024
Dear Gavin!Thank you for your review! What a pleasure it is to see a 10/10 rating and we are glad to see that you appreciated the location of the hotel. We would love to welcome you again in future!All the best!

10/10 Fantastiskt

patricia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
Bodde här 2 nätter i februari 2024
Svar från Georgina 15 feb. 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

10/10 Fantastiskt

Mohammad

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
Really good pleasant stay and parking is £10 they should state that .
Bodde här 1 natt i februari 2024
Svar från Georgina 13 feb. 2024
Hi MohammadThank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from a 10 out of 10 rating you gave us. I am pleased that you had a pleasant stay.

10/10 Fantastiskt

Tonje

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Georgina 13 feb. 2024
Hi TonjeThank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from a 10 out of 10 rating you gave us.

8/10 Bra

Pamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to the airport and a reasonable rate/place to stay.
Bodde här 1 natt i januari 2024
Svar från Dmitrijs / Guest Service Agent 9 feb. 2024
Dear Pamela!We appreciate the time you took to give us a review. It is great to see that you found the location of our hotel convenient and found the stay to be a good value for money. We would love to welcome you again in future!Take care and all the best!

10/10 Fantastiskt

Nadine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyed the pool
Bodde här 2 nätter i januari 2024
Svar från Georgina 6 feb. 2024
Hi Nadine,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that it looks like with your rating we have met your expectations. We will be looking forward to welcome you back again. :)

8/10 Bra

Colin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pleasant stay, close to Gatwick. Rooms were nice and the staff friendly. The food was basic not much choice especially for vegetarians
Bodde här 1 natt i januari 2024
Svar från Dmitrijs/ Guest Service Agent 7 feb. 2024
Dear Colin!Thank you for taking the time to provide a review of your stay. We are pleased to see that you liked the room and had good experience with our staff.In terms of choice of food in the restaurant, we are sorry that we have not met your expectations on this part, your feedback will be passed onto the restaurant team.Take care!