e appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the size of the bed . Your comments are valuable to us, and we will review them with our team to ensure we address any issues promptly. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.

Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We hope to have the pleasure of welcoming you back again in the future!

Dear Guest, We apologize for the unsatisfactory experience you had during your stay. Cleanliness is of the utmost importance to us, and we are disappointed to hear about the issues you encountered with the carpet and cleanliness of the room. We take these matters seriously and will address them with our housekeeping team immediately to ensure they are properly rectified. Regarding the heating issue, we regret any discomfort this caused and would have been happy to provide assistance had we been notified during your stay. Your feedback is invaluable, and we will use it to improve our services for future guests. Thank you for bringing these concerns to our attention.

Dear Guest, We're sorry to hear about the challenges you experienced during your stay. We value your feedback and apologize for any inconvenience caused. It's important to note that had you informed our on-site staff about these issues, we would have been more than happy to address them promptly, including offering a room change if necessary. Additionally, we apologize if our continental breakfast did not meet your expectations; it is clearly stated that we serve a cold continental breakfast, and we do not have on-site cooking facilities. We regret any confusion regarding the bar and restaurant; we will ensure this information is clarified for future guests. We appreciate your insights and hope you will reconsider staying with us in the future.

Dear Guest,We understand your concern. Please note that the taxi service is operated by a third party, and the pricing is consistent with rates from other properties in the area. We apologize for any inconvenience this may have caused.

Dear Pedro,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially with the heating issue and the breakfast service. Your insights are valuable, and we assure you that we are addressing these issues promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing a more comfortable and enjoyable stay.Warm regards,Trivelles Waterhall Country Hotel

Dear Guest,I appreciate your concern and am sorry to hear about your experience. I would like to clarify that our records indicate you did not turn up for your scheduled check-in, and we were unable to reach you despite our attempts to contact you.Regarding your mention of illegal activity, we take such allegations seriously and assure you that we prioritize the safety and well-being of our guests. If you have specific details or concerns, please share them with us so we can investigate thoroughly.It's important to note that our commitment to guest satisfaction is unwavering, and we would have addressed any legitimate issues promptly had we been made aware during your stay.In the meantime, if you have any further information or concerns, please feel free to reach out to us directly. We value your feedback and are here to assist.Best regards,

We are sorry to hear about your unsatisfactory experience. Your feedback is valuable to us, and we'd like to learn more about the issues you encountered to address them effectively. Please reach out to our customer service team so we can investigate and work towards making improvements. We appreciate your input and hope to have the opportunity to better serve you in the future.Regards

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THANKS TO NOTICE TO US HOPE YOUR NEXT VISIT ENJOYABLE WITH US

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