Hotell nära Crystal Ice Palace

“It’s nice and staff are friendly and well trained but you will have to deal with faulty issues. The door scanners are falling off and while it was raining, water leaked into the room from the ceiling and around the AC. There was no manager on site so we had to stay in the room with wet furniture.”

“Bottomline is, if my wife loved it, it has to be great. Everything was just as we wanted it. A job well done for us. Thank you.”

“Breakfast could have been better”

“Do NOT book!!! Horrible hotel!! We checked in and when walked in the room it smelled musty and humid, the carpet by the AC was wet. When I went down to the front desk and told them about it they came up to check it out and what I was told was “the AC has been running a lot because it’s hot in Texas” duh I live in Texas so I know. We tell the guy that we are not talking about how cold it is, the concern was the carpet was wet it smelled humid and musty, traveling with 3 kids, 2 with asthma...

“The light above the shower was out. The bathroom sink drain was draining very slowly. Everything else was great!”

“The clerk was a little weird about things to do in the area but past that it was great”

“Lighting didn’t work, carpet was ripped and old. Had a weird smell to it. Had to spend the night there due to surgery very early morning. Only stayed 5hrs on the property. Needs some Love and renovation the property.”

“Elevator was broken, hot tub was cold, pool had too much chlorine. Room was fine and staff was great.”

“Front door broken and bathroom toilet was broken too”

“The staff are so welcoming and nice, would definitely stay there again!”

“Room No clean, the personal was very nice with everything.”

“At 3pm, I checked into our room. Upon arriving to our room, I noticed the shampoo/conditioner bottles in the shower were empty. I called down to the front desk and let them know. She said she would bring them down in about 30 minutes. At 8pm, still nothing. I went down and they gave me a new bottle of shampoo and a bigger, different brand of conditioner. The next day, when room service came, they took the bottle of conditioner out of the room. When I got back, I had to go back to the front desk...

“Building needs maintenance, breakfast could be better.”

“They don't have breakfast anymore, but when you make the reservation is offered, tv wasn't working, so I was disappointed whit the service 😔”

“Ok”

“It was a great place to stay for my family and I.”