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Recensioner av Best Western Plus Addison/Dallas Hotel

2.5 out of 5
Best Western Plus Addison/Dallas Hotel
14975 Landmark Blvd, Dallas, TX

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 419 av 1001 recensioner" "
8 - Bra i betyg. 308 av 1001 recensioner" "
6 - Okej i betyg. 126 av 1001 recensioner" "
4 - Dåligt i betyg. 72 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 76 av 1001 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

8,2/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 30 apr. 2024
Hi Sharon,Thank you for your awesome review and 4-star rating! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you enjoyed everything. We will always ensure that we keep delighting you with our facilities and services. Our team hopes to see you again.

2/10 Väldigt dåligt

Sowmya

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No Proper service
Bodde här 1 natt i april 2024
Svar från Sophia CSR 23 apr. 2024
Hi Sowmya,Regret the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

Amy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Sophia CSR 23 apr. 2024
Hi Amy,Thank you for your 5-star ratings. We are grateful to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Fantastiskt

STEPHEN

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff. Had super noisy neighbors and they were helpful in moving me to a new room. Clean and on a quiet side street. Close to all kinds of restuarants.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 18 apr. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Bra

Jackie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly. My room was clean and surrounding area was very quiet. J W
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 14 apr. 2024
Hi Jackie,Thank you for your kind words! We're glad to hear that our desk staff made a positive impression on your stay. Providing friendly and helpful service is a top priority for us, and we're thrilled that you experienced just that. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

8/10 Bra

hermes

Affärsresenär
Great place to stay and affordable.
Bodde här 4 nätter i april 2024

6/10 Okej

Harry

Reste i grupp
Gillade: Personal och service
Took a little bit of time to check in.
Bodde här 1 natt i april 2024
Svar från Sophia CSR 10 apr. 2024
Hi Harry,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

Julio

Very nice people
Bodde här 1 natt i april 2024
Svar från Sophia CSR 5 apr. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 Dåligt

yin

Gillade inte: Personal och service och boendets skick och faciliteter
No good
Bodde här 2 nätter i april 2024
Svar från Sophia CSR 5 apr. 2024
Hi Yin,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

Yolanda

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We where only in for one night and our stay was great! Staff was really friendly!
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 4 apr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that our staff were friendly and accommodating. We strive to provide excellent service to all our guests, even for short stays, and it's always rewarding to receive such kind words. We hope to welcome you back for another enjoyable experience in the future!

8/10 Bra

Jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 4 apr. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Fantastiskt

Tuan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 2 apr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bra

LaMari

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 30 mars 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Fantastiskt

Tonette

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We spent one night here and really enjoyed this best western plus! Clean rooms, great beds, friendly staff, and a very good breakfast!
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 26 mars 2024
Dear Guest,Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff was so happy we could make your stay so wonderful. We look forward to you returning in the future!

10/10 Fantastiskt

Chesney

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great. It was quiet, clean, and had lots of little conveniences. It was a great location and the Texas shaped waffle was a nice touch.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 23 mars 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Kallie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good sleep
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 20 mars 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okej

Charles, SPRING

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
We were by an exit door which slammed shut until the wee hours of the morning. Some guests were loud.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 18 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Bra

Maria Esther

Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 7 apr. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Fantastiskt

Terri L

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is located in a very convenient area of Dallas. It is not too far from downtown Dallas or north Dallas locations.
Bodde här 3 nätter i mars 2024
Svar från Sophia CSR 14 mars 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Fantastiskt

Maritza

Bodde här 1 natt i mars 2024
Svar från Sophia CSR 1 apr. 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Dåligt

Jessica

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was not happy with our stay. No A/C working in the side bedroom. It was SO hot and we got no sleep. Beds and bathroom were dirty. Asked for more towels and was told that they didn’t have any. So our family of six (which was stated in the reservation) had to share 3 towels. (He did bring us one extra finally once my husband and mother both complained). Bathtub wouldn’t drain while shower was going and by the time you were done my feet were covered. Spigot was loose and made noise when shower pull was on (I have pictures). Breakfast left a lot to be desired. Would not recommend even though it was nice to have a room that fit us all. That was the only positive.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 4 mars 2024
Hi Jessica,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 Bra

Jessica

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Everything was great until about an hour from check out, which is 11am. At 10:15am, I was just out of the shower and the cleaning staff walked right into my room. Total safety issue because I was very scared and someone could get really hurt just walking into a room. Other than that, everything was great. The breakfast was good, waffles, bacon, eggs, sausage, cereal, muffins, toast...lots of choices. TONS of places to go within walking distance.
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 27 feb. 2024
Dear Guest,We apologize for any inconvenience experienced during your stay. It's important to us that our hotel is family-friendly and prioritizes safety and security above all else. Rest assured, we take your concerns seriously and will investigate them thoroughly with our team to implement necessary corrections for your future visits. Your feedback is invaluable in helping us improve, and we appreciate you sharing it with us. We hope to have the opportunity to welcome you back in the future.

6/10 Okej

Hudson

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Great location and staff! Hotel needs updating and elevator maintenance.
Bodde här 5 nätter i februari 2024
Svar från Sophia CSR 19 feb. 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Bra

Jake

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had to drive from Lubbock to Dallas to avoid a snowstorm. Good place for me for a night. Lots of food options around area
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 13 feb. 2024
Hi Jake,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Luc

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, great free breakfast, clean rooms, cheap rates what else could you ask for from a hotel 10/10 i will be back for sure thank again for another great experience
Bodde här 13 nätter i januari 2024
Svar från Sophia CSR 13 feb. 2024
Dear Guest,We are delighted to have offered you such an exceptional experience. Knowing that we surpassed your expectations brings us great joy, and we eagerly await the opportunity to welcome you back soon!

8/10 Bra

Mariana

Bodde här 3 nätter i januari 2024
Svar från Sophia CSR 6 feb. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not just unclean, unsanitary.
It was disgusting and messy, mold in the shower, stains on the bed, hair on the bed, stains on the carpet and couch. smoke smell in a non smoking room. I asked for new bed set and they didnt have any clean ones (surprise), but they assured me it was cleaned. Pictures say it all
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 1 feb. 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okej

Raquel

Reste med familjen
Gillade inte: Personal och service
Elevator Broken, Stairs for Girls Who Can't Walk
I booked two connecting rooms with two queen beds with no stairs, for my two disabled daughters. When we got there after midnight, we were told that our rooms were on the second floor and the elevator was broken. I never received any notification that our special request could not be satisfied and there were no rooms on the first floor with two queen beds, connecting or not. We ended up taking the rooms on the second floor because we had no other choice given the time of night. My girls had to struggle to get up the stairs which caused them an immense amount of pain. Would have been nice to know ahead of time that the elevator was broken so I could book another hotel.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 30 jan. 2024
Hi Raquel,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Bra

Anthony

Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 30 jan. 2024
Hi Anthony,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Väldigt dåligt

Waichiro

Reste i grupp
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 30 jan. 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 30 jan. 2024
Hi Kevin,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bra

Derek

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good bang for your buck!
On hotels.com check in is at 3pm but don’t be fooled, checkin is at 4pm. Just an inconvenient way to start my stay when you show up at 330 to then be made to sit around till after 4. Other than that beds where good, breakfast was good just don’t wait long to eat because there slow to refill stuff or just don’t and water didn’t get very hot for a shower. Lastly hotel is in a direct flight path so you’ll hear planes but not a huge inconvenience.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 29 jan. 2024
Hi Derek,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 Väldigt dåligt

Olivia

Gillade inte: Renlighet och personal och service
Somewhat nice but night staff was extremely rude and unpleasant. I will not stay here again.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 29 jan. 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Fantastiskt

Luc

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were awesome and i really enjoyed my 3 week stay with them i will for sure be back
Bodde här 18 nätter i januari 2024
Svar från Sophia CSR 23 jan. 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okej

Franco

A regular 3 star hotel is all you need
It’s ok. Not bad but definitely not the best. Bed was comfortable and room was clean. It’s not your budget motel but a high end one. It’s just enough so you’re not fight the rats and roaches from the hood ass hotels.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 23 jan. 2024
Hi Franco,Thank you for sharing your feedback. We are glad to know that you were pleased with the clean room. However, we apologize for the inconvenience faced by you regarding these issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 Fantastiskt

Churn

Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 9 feb. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Fantastiskt

Jamie

Reste med familjen
Gillade: Bekvämligheter
Check-in was easy and quick. Ree was the best. She was very helpful and had a welcoming personality. Definitely an asset to your company.
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 16 jan. 2024
Dear Guest,We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Fantastiskt

Joe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Sophia CSR 11 jan. 2024
Hi Joe,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Fatbardha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 11 jan. 2024
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 Väldigt dåligt

John

Reste med familjen
Gillade inte: Personal och service
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 11 jan. 2024
Hi John,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Fantastiskt

Joe

?
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 11 jan. 2024
Hi Joe,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bra

Marlene

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 11 jan. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Sonia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo me gusto
Bodde här 5 nätter i december 2023
Svar från Sophia CSR 11 jan. 2024
Hi Sonia,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Fantastiskt

Pedro

Bodde här 1 natt i december 2023
Svar från Sophia CSR 23 jan. 2024
Hi Pedro,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okej

Davonn

Bodde här 2 nätter i december 2023
Svar från Sophia CSR 23 jan. 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Fantastiskt

Maria

Bodde här 4 nätter i december 2023
Svar från Sophia CSR 16 jan. 2024
Hi Maria,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Fantastiskt

Lyma

Gillade: Personal och service och boendets skick och faciliteter
Check in was seamless!
Bodde här 1 natt i december 2023
Svar från Sophia CSR 25 dec. 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bra

Oscar

Bodde här 1 natt i december 2023
Svar från Sophia CSR 25 dec. 2023
Hi Oscar,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bra

Gabriel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sophia CSR 25 dec. 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okej

Tawny

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The only reason I would stay here again is for the in room jacuzzi tub. We stayed in the bridal suite, and it had the biggest jacuzzi tub area I've ever seen in a hotel room. However, the hotel is very outdated, dingy, and we spotted a cockroach on the table & in our BED!! Of course, that killed the experience for me. I was so worried a cockroach was going to crawl on me that I couldn't sleep. Beds are very comfortable though. Breakfast was okay, but free, so won't complain too much. The main issue were the BUGS :(
Bodde här 1 natt i december 2023
Svar från Sophia CSR 25 dec. 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.