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Recensioner av Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel

3.5 out of 5
Crowne Plaza Dallas Love Field - Med Area, an IHG Hotel
7050 Stemmons Freeway, Dallas, TX

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 373 av 1002 recensioner" "
8 - Bra i betyg. 199 av 1002 recensioner" "
6 - Okej i betyg. 149 av 1002 recensioner" "
4 - Dåligt i betyg. 117 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 164 av 1002 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,2/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Lonnie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was friendly and helpful. Elevators needed to have annual inspections completed. Overall satisfied with our stay.
Bodde här 1 natt i maj 2024
Svar från GM 14 maj 2024
Thanks for the review, all are elevators have been recently modernized and we should have the updated certificates from the State soon.

10/10 Fantastiskt

Susana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från GM 14 maj 2024
Thank you for the perfect score!

2/10 Väldigt dåligt

Voice Finder

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Smelly rooms/ ac doesn’t work/ manager will Move you into room after room very nice, the property is just run down. Toilet seem are cracked. Maintains doesn’t want to be bother with the issue that need to be fixed. Just was a tough stay, I had to swipe traveling agents due to them booking me here.
Bodde här 1 natt i maj 2024
Svar från GM 9 maj 2024
I apologize that you had issues with your room during your stay, I will certainly research your room for correction.

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från GM 9 maj 2024
We look forward to welcoming you back soon.Thank you

8/10 Bra

Carlos

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy In and Out of the property into the highway. Close to downtown and Love Field.
Bodde här 3 nätter i maj 2024
Svar från GM 9 maj 2024
Thank you for your review, we appreciate it.

8/10 Bra

Cynthia

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Upon check in staff was nice greeted well, easy to get my reservation confirmed and done with. Got room keys and to the room without an issue. Upon checking into my room there was false eyelashes in my bedding and bathroom floor, a chewed up skittle in the bed, stain on the top sheet that was not a already washed stain, blood stains on the pillows of one bed, the ac unit never cooled the room making it muggy and gross as well as soaked the carpet in the room, no I did not mention it or anything because the front desk was so busy and after our long drive in there was absolutely no energy to report it to the staff instead I used my own bedding I had brought. the following day we went to visit family and we come back to our room door open, the cleaning staff did not ensure that our door was closed and secure I left valuable items in my room thankfully they were untouched. I went to complain to the front desk they were nice offered me a free upgraded room in which I denied due to the fact my elderly disabled mother was resting and I was not going to make her get up and move around again after being out half the day.
Bodde här 2 nätter i maj 2024
Svar från GM 7 maj 2024
Thank you for letting me know about the situations that occurred during your stay. I have already researched and spoken to the folks involved to clearly be more careful and thorough with our cleaning processes as well as safety and security of all our guests.

10/10 Fantastiskt

Reyna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från GM 7 maj 2024
Thank you for the great review!

10/10 Fantastiskt

Sonia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The worker was so nice and polite, room didn't smell like storage.
Bodde här 1 natt i maj 2024
Svar från GM 7 maj 2024
Thank you for the wonderful review.

8/10 Bra

Melissa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff were friendly. Very convenient to airport.
Bodde här 1 natt i maj 2024
Svar från GM 7 maj 2024
Thank you for your review. Safe Travels

10/10 Fantastiskt

Joyce

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Rooms were nice and clean staff friendly
Bodde här 3 nätter i april 2024
Svar från GM 7 maj 2024
Glad you enjoyed your stay with us.

10/10 Fantastiskt

Bon

Reste med familjen
Great
Bodde här 1 natt i april 2024
Svar från GM 7 maj 2024
Thank you for your great rating!

10/10 Fantastiskt

Selena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Over all great experience… everyone was super nice helpful and friendly
Bodde här 2 nätter i april 2024
Svar från GM 7 maj 2024
So glad to hear that we were able to show you our true hospitality.

8/10 Bra

Meagan

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Thank you for your review!

8/10 Bra

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Director of Operations 28 apr. 2024
We appreciate the feedback.

6/10 Okej

Ruth

Bodde här 3 nätter i april 2024
Svar från GM 14 maj 2024
I hope to get a 5 on your next visit. Safe Travels

10/10 Fantastiskt

Walter

Gillade: Bekvämligheter
Check-in was very smooth. Everything went great thank you
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Appreciate your feedback!

10/10 Fantastiskt

Jose, conway

Bodde här 1 natt i april 2024
Svar från GM 14 maj 2024
Thank you for the great score!

10/10 Fantastiskt

Jose, conway

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice pool
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Glad to hear you enjoyed our indoor pool on a rainy day!

2/10 Väldigt dåligt

Lamona

Reste med familjen
Gillade inte: Renlighet och personal och service
They literally did nit clean my room and had no towels all day
Bodde här 2 nätter i mars 2024
Svar från GM 29 apr. 2024
I apologize for the issue and hope we were able to fix it for you.

8/10 Bra

Rickey

Bodde här 1 natt i april 2024
Svar från GM 14 maj 2024
Safe Travels

4/10 Dåligt

Taylor

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från GM 29 apr. 2024
I hope to do better on your next visit.

6/10 Okej

Diana

Gillade: Personal och service och bekvämligheter
The bar tenders and the people behind the desk were very helpful. My roomed smelled so Smokey it wasn’t the most pleasant stay.
Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
Thank you for recognizing our F&B Team, I do apologize for the smoke odor though.

2/10 Väldigt dåligt

Adam

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
What a dump. To think this place commands the rates it does.
Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
I apologize you did not enjoy your stay with us. Was there a particular issue that dissappointed you?

2/10 Väldigt dåligt

barker

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Just dont!. Ever staff member came right out of the "hood", smelled weed when we walked in about 1130pm. They told me they had no more 2 queen bed rooms for the 3 of us. Whats a reservation for?? Put us in a king with pull out. No more pillows available. Door keys did not work, tried to reprogram 4 times, having maintenance opening the door for us. Hotel smells like a mexican beach resort, humidity and mold. They moved us day 2. Took hot water 5 minutes to get hot to 16th floor. Room Phone inoperative. Saturday night was a freak show in the lobby, told by front desk, this is how it is. Just don't stay here. Plenty others near love field.
Bodde här 2 nätter i april 2024
Svar från GM 18 apr. 2024
I apologize for not having your room type, looks like we were able to switch you for your second night. Being close to many entertainment venues sometimes brings a fun crowd on the weekends. Thank you for your feedback.

4/10 Dåligt

Jessica

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Black hair in bathroom floor, air conditioner in the room never cooled off, our car was stolen from the parking lot and no one could help us, wouldnt call in the manager had to wait for them to come in and then still had to call twice before they called us back. He was nice when we finally spoke to him but the cops said this is not uncommon for this area/hotel
Bodde här 2 nätter i april 2024
Svar från GM 18 apr. 2024
I apologize for the room condition issues and for your car, I have alerted our security team to spend more time patrolling the exterior and was in touch with our substation liason officer.

6/10 Okej

Alecia

Stay was fine for one night.
Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
Thank you

10/10 Fantastiskt

Onzo

Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
Thank you for the great review!

4/10 Dåligt

Kaitlin

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
A/c didn’t work in our room. The entire bottom floor and elevators smelled of mildew. Toilet was incredibly loud when flushed. Shower didn’t drain quickly. TV in room was a joke.
Bodde här 2 nätter i april 2024
Svar från GM 18 apr. 2024
Thank you for your review, I apologize for the issues and to let you know we are waiting on new 50" Tv's for the remainder of our rooms

2/10 Väldigt dåligt

Bruno

Bodde här 1 natt i april 2024
Svar från GM 7 maj 2024
I apologize that your stay did not go well, I hope our team was able to assist.

4/10 Dåligt

Emilio

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från GM 18 apr. 2024
I wish we could have ranked higher, anything in particular stand out to you?

8/10 Bra

Adriana

Gillade: Renlighet och personal och service
C
Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
Thank you

10/10 Fantastiskt

Charles C

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk people were great management was great bartenders were great I couldn't ask for a better experience if I could give 10 stars I'd give 10 thank you guys for the pleasant stay
Bodde här 1 natt i april 2024
Svar från GM 10 apr. 2024
Thank you so much for taking the time to leave us this wonderful review, I will share it with our team!

2/10 Väldigt dåligt

Kelly, Placentia

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
I paid for king room in advance and when I got there they didn't have any. Then told me they would give me a accessible room with king but it had a queen bed. I am 6,6 in tall and need larger bed. Very bad as i prepaid for king and did not get.
Bodde här 1 natt i april 2024
Svar från GM 10 apr. 2024
I apologize that we did not have your bed type available, as a tall person myself I understand that a King bed is a much more pleasant experience. Please feel free to contact me. Thank you

2/10 Väldigt dåligt

Thoan

My experience was terrible first of all I had to spend most of the night, plunging the toilet because it wouldn’t flush. Secondly, the shower where the water comes out at the bottom, kept spitting out. Every time I turn the shower on the whole thing would come off and shoot out and I couldn’t it took me about 30 minutes or 40 minutes just to figure out I had to glue it on myself to take a shower, and the there was no microwave or refrigerator in there and the city view was not even a city view. Rooms were terribly small.
Bodde här 1 natt i april 2024
Svar från GM 18 apr. 2024
I certainly apologize for the issues and hope that our maintenance team was able to rectify the issues.

2/10 Väldigt dåligt

Tytanesha

Gillade inte: Renlighet och boendets skick och faciliteter
Bed bugs tore me up!!!!
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Please contact the hotel directly so we may address.

8/10 Bra

Allison

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place two stay only thing was our room was so hot and we had the ac all the way down! Overall staff was nice and hotel was nice
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Thank you for recognizing our team.

6/10 Okej

perla

Bodde här 1 natt i mars 2024
Svar från GM 18 apr. 2024
Thank you for your review

10/10 Fantastiskt

Sergey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från Director of Operations 26 mars 2024
Thank you for the review!

8/10 Bra

Rita

Gillade: Renlighet och personal och service
The facility could use some updates. No in room microwave. Pool a little too cloudy. Overall clean! Yes I would recommend this facility.
Bodde här 3 nätter i mars 2024
Svar från Director of Operations 26 mars 2024
We truly appreciate your business and review! We hope to be of service to you again, in the near future.

6/10 Okej

Shelby

Gillade: Personal och service
This was a pretty average hotel. Nothing was super spectacular but it was somewhere to sleep. The rooms weren’t amazing, but the beds were comfortable. The AC didn’t work very well and we had it on 60. I didn’t sleep with a blanket on. lol The employees were kind, too. Security patrolling the parking lot was nice. If you’re just looking for a place to stay that isn’t a motel, go here.
Bodde här 2 nätter i mars 2024
Svar från Director of Operations 26 mars 2024
Glad to hear our beds were comfortable and to your liking. We do appreciate the kind words about our staff and security.

6/10 Okej

Doritha, Richmond

Reste i grupp
Gillade: Personal och service
The hotel was nice overall. The lobby was very cold temperature wise. The dining I thought should have been free breakfast. Lots of traffic in the parking lot at night not feeling too safe. Great staff pleasant and friendly
Bodde här 4 nätter i mars 2024
Svar från Director of Operations 26 mars 2024
Thank you for the kind words about our staff. I do apologize for the lobby temperature, as the lobby door brings the temp down significantly.

2/10 Väldigt dåligt

Jordan

Bodde här 1 natt i mars 2024
Svar från GM 18 apr. 2024
Sorry your stay did not seem to go as expected.

2/10 Väldigt dåligt

DAvian

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från GM 2 apr. 2024
I apologize your stay did not go as expected.

6/10 Okej

Christian

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
We hope to do better on your next stay.

6/10 Okej

Brittany

Reste med familjen
Gillade: Boendets skick och faciliteter
The property is okay. There’s 21 floors and the elevators are extremely congested, prepare to wait a while to access the elevators. Room service would come by when out and take dirty towels , did not clean room or replace towels . You have to go to the lobby to retrieve towels daily. Other than that my kids enjoyed the indoor pool & I enjoyed happy hour at the Bar .
Bodde här 3 nätter i mars 2024
Svar från GM 2 apr. 2024
Thank you staying with us and letting me know of the issue with housekeeping. I apologize that you had to come down every day to refresh towels.

10/10 Fantastiskt

B

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed my stay
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Another great stay! Thank you

8/10 Bra

christina

Bodde här 3 nätter i mars 2024
Svar från GM 10 apr. 2024
Thank you for your review. Have a great rest of your week!

10/10 Fantastiskt

Atem

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cool
Bodde här 1 natt i mars 2024
Svar från GM 2 apr. 2024
Thank you for the perfect score!

10/10 Fantastiskt

Terence

Gillade: Personal och service och boendets skick och faciliteter
I like it
Bodde här 2 nätter i mars 2024
Svar från GM 15 mars 2024
Thank you for the great review! Safe Travels

6/10 Okej

Latonya

Reste med sin partner
The room was very nice and the view was good.
Bodde här 1 natt i mars 2024
Svar från GM 12 mars 2024
I'm glad you enjoyed your stay. Safe Travels