Bekvämlighet
Se tillgänglighet

Recensioner av Holiday Inn Express Dallas Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Dallas Downtown, an IHG Hotel
302 S Houston Street, Dallas, TX

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 499 av 1443 recensioner" "
8 - Bra i betyg. 304 av 1443 recensioner" "
6 - Okej i betyg. 249 av 1443 recensioner" "
4 - Dåligt i betyg. 162 av 1443 recensioner" "
2 - Väldigt dåligt i betyg. 229 av 1443 recensioner" "

7,8/10

Renlighet

7,8/10

Personal och service

6,8/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

adel

Gillade: Renlighet
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Shelia

Reste med sin partner
Gillade: Boendets skick och faciliteter
Breakfast was lacking a but.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Robert, Jacksonville

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a pleasant hotel close to the historic area. There was a lot of construction outside... Luckily I was in the back of the hotel
Bodde här 1 natt i april 2024

8/10 Bra

Staci

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was all good. Nice stay.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Elieth

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
wonderful very comfortable, the buffet breakfast is excellent and very delicious
Bodde här 1 natt i februari 2024

8/10 Bra

Jhonny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
the hotel was pretty good. It is an old hotel that has had a pretty awkward remuddle. There is also no onsite parking even though it slyly advertises there is. Yes, there is, but its city parking lots easily available in any case. All that being said, its clean and the staff is very friendly. The breakfast is pretty good and the coffee is hot. I would stay here again.
Bodde här 3 nätter i april 2024

8/10 Bra

Lucy, Manitou Springs

Gillade: Renlighet och personal och service
Nothing much
Bodde här 1 natt i april 2024

6/10 Okej

Dr. Joel, Colorado Springs

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property is in need of serious renovation.
Bodde här 3 nätter i april 2024

8/10 Bra

Bonnie

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
Small rooms but housekeeping was great
Bodde här 3 nätter i april 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okej

Jimmie

Bodde här 3 nätter i mars 2024

8/10 Bra

Herman, Houston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Downtown close to activities
Bodde här 3 nätter i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Montse

Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

RANJIT S

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bugs inside room
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Bra

Sualata

Affärsresenär
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Staff great. Surrounding area not so great. Smell of cleaning solution overpowering the entire hotel. Parking was a meh.
Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Fantastiskt

Summer

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is close to the courthouse and downtown locations. Parking is in a public lot at a fee. Loading/unloading is available in front of the hotel, however, there isn't much room. I recommend getting there before dark to optimize safety.
Bodde här 3 nätter i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Stan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay.
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Jay, hallsville

Reste med familjen
Check in was fast and easy, room is a little small but clean. Had good breakfast and coffee and juices . Centrally lactated in downtown area . Would stay here again.
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okej

Janet

Bodde här 1 natt i mars 2024

4/10 Dåligt

bryony

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
terrible parking will not stay here again
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Fantastiskt

Luis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Bra

Jacob

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
The stay was in a very convenient part of town, but we had ants on the 9th floor and it just overall wasn’t stellar. Additionally the hotel was super warm when we got there. It was averaging at about 76 degrees when the thermostat was set to 70 or below.
Bodde här 3 nätter i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Dåligt

Matthew

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
No parking for the hotel. You have to use metered parking in a bad area or walk 3 blocks from a parking area. Extremely inconvenient. Will not book here in the future
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 Okej

Karen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The hotel itself is fine. No parking!! Had to walk to find parking in the rain. Don’t recomend just because of that. Everything else was fine.
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Bra

Angela

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location for Dallas touring! Bonus, the building has historical significance as well. The rooms are rather small, but location is excellent, breakfast is provided, and it met our needs for a quick Dallas pitstop.
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okej

Kristi

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Property is very dingy. The rooms are tiny. Feels more like a large closet with a bed inside of it. No onsite parking.
Bodde här 2 nätter i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

4/10 Dåligt

Leslie

Reste med familj och småbarn, Reste med familjen
Gillade inte: Personal och service och bekvämligheter
There was no restaurant at the hotel even though that was advertised. There was also no parking and the parking they did provide was suppose to be at a discount with their coupon code. The coupon code didn’t work and when I told the staff this they shrugged their shoulders and told me I’d have to go through the parking lot company to get the discount. The breakfast hours they posted were also not accurate. They were late every morning serving breakfast. I am a single mom with a toddler and I thought this would be an easy hotel for us, and it was the most incovenient hotel.
Bodde här 2 nätter i mars 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Fantastiskt

Catherine

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Across the street from the George Allen Courthouse, very convenient for lawyers and witnesses. Price reasonable, room small but comfortable and clean with internet, microwave, and fridge.
Bodde här 1 natt i mars 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Väldigt dåligt

Jessica

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
While traveling with my young daughter for a cheer competition, they gave an adult male guest a key to my room. He attempted to get into my room at 10:30 pm at night. Thankfully I had the door latch locked and brought my own door stop and safety alarm so I was able to detour him.
Bodde här 3 nätter i februari 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Bra

wendy

Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Dåligt

Leah

Bodde här 2 nätter i februari 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 Okej

Cameron

Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

2/10 Väldigt dåligt

Jessica

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
My bracelet was stolen by housekeeping. Nice hotel, but I wouldn’t recommend you bring anything of value, because they will take it. Parking is also horrible.
Bodde här 1 natt i februari 2024
Svar från Neal 29 feb. 2024
Hello, We did check everything and nothing was found in the room that you stayed in, our staff is honest and always report our guests belonging to our lost and found department. we are sorry to hear that you lost it.

2/10 Väldigt dåligt

jesse

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Neal 29 feb. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Fantastiskt

Eric

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the best IHG Brand Hotel! Extremely clean and comfortable with fresh breakfast! Will definitely stay again!
Bodde här 1 natt i februari 2024
Svar från Neal 29 feb. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Bra

Jangkyu

Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Tangle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Neal 29 feb. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Elizabeth Pamela

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location ! Staff very friendly
Bodde här 2 nätter i februari 2024
Svar från Neal 29 feb. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Sam

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Neal 29 feb. 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okej

Felipe

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
No me gusto que tienes que pagar el estacionamiento afuerzas , ruido toda la noche del aire acondicionado
Bodde här 1 natt i februari 2024
Svar från Neal 29 feb. 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 Okej

Jalisa

Gillade inte: Boendets skick och faciliteter
No parking
Bodde här 1 natt i februari 2024
Svar från Neal 12 feb. 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

6/10 Okej

Abel

Gillade: Personal och service
Bodde här 2 nätter i februari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Nicole

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The receptionist was exceptionally warm and accommodating. It provided peace of mind knowing there was a security system in place to ensure only guests could access the premises. While the rooms were somewhat compact, the fantastic location, mere steps away from one of America's most significant historical sites. Would return.
Bodde här 2 nätter i februari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Bra

Polly

Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Bra

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Christy

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Bodde här 2 nätter i februari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okej

James

Gillade: Personal och service
Gillade inte: Renlighet
I have never encountered a Holiday Inn like this. Would not accept my bank card to hold for deposit, as they said it was “prepaid.” It’s an online banking but i have used that account at every other holiday inn, even out of the country. Front desk staff did not have a solution of what we could do and we had already paid in full (non refundable) on site. I was able to give them a cash deposit and no issues with receiving that back. Parking is TERRIBLE. While they list “$15 parking”, they don’t tell you that it is about three blocks away, across from a greyhound bus station, construction ongoing that you will walk through and around, and homeless all down the street. There is some sort of bar or club right next to the hotel as well so it was very loud at night. Might as well of slept in the club lol. The room was TINY. (Standard king) And when I say tiny I mean we literally had to move over for the other person to walk by to the other side of the bed. While our room was not “dirty”, it was definitely not “hotel clean.” Spots all over glass shower, dust or dirt in corners, etc.
Svar från Neal 12 feb. 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

6/10 Okej

Shayna

Reste i grupp
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
It was cute, but it would have been nice to know about the construction going on.
Bodde här 3 nätter i februari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

David

Bodde här 1 natt i februari 2024
Svar från Neal 10 apr. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Fantastiskt

Victoria

Bodde här 1 natt i februari 2024
Svar från Neal 12 feb. 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Väldigt dåligt

Trevor

Reste i grupp
Got robbed at the hotel. Vehicle broken into because they have offsite parking
Bodde här 1 natt i februari 2024
Svar från Neal 12 feb. 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.