We've stayed at this particular location on several occasions. The property and staff were much better in times past. Beyond the hotel's control, two storefronts that totally block your view of the hotel have been built within the last six months. This makes it very difficult to locate the property without GPS.
Our last two stays were marginal at best. It's understood that the hotel is undergoing renovation, but it has been an ongoing process for two years and it's far from complete. The contractors are not considerate of the hotel guests with there music blaring as the work, regardless of their proximity to guest's rooms.
Our last stay was during the solar eclipse of 2024. When we booked, we only needed a single king. However, our need changed and a double queen room was needed. It's understood that the hotel was sold out during that time, but when we inquired about a possible roll-out bed or possible room change in case someone canceled, the front desk manager was very curt and displayed really bad customer service. The front desk clerk however, understood our need and politely notified us of an available room and completed the transfer.
As often as we visit Allen, I don't see booking another stay at this particular hotel in the future.