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Recensioner av Red Roof Inn Dallas - DFW Airport North

2 out of 5
Red Roof Inn Dallas - DFW Airport North
8150 Esters Boulevard, Irving, TX

Recensioner

6,2
10 - Fantastiskt i betyg. 244 av 1002 recensioner" "
8 - Bra i betyg. 188 av 1002 recensioner" "
6 - Okej i betyg. 167 av 1002 recensioner" "
4 - Dåligt i betyg. 137 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 266 av 1002 recensioner" "

6,2/10

Renlighet

7,2/10

Personal och service

5,6/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

5,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Thomas

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
So so so BAAAAAAD
This might be the worst hotel I've spending a night at. Booked a non smoking room. The room totally stinks from cigarettes. The bed frame is broken, efficiently turning the king size to a single bed. The bathtub had no stopper/plug rending it useless as a bathtub. The room was dirty, other people's hairs everywhere etc. The WiFi didn't work at all, the receptionist said his manager needed to restart something, but that never happened. Avoid this piece of junk. You would probably sleep better under a bridge.
Bodde här 1 natt i november 2023
Svar från Kerry-Lee RediResponse Specialist 10 nov. 2023
Dear Thomas,It was disappointing to see your stay at the RED ROOF INN & SUITES IRVING – DFW AIRPORT SOUTH was less than ideal as reflected in your low scoring. You indicated the room reeked of cigarettes, the bed frame was broken, the WIFI did not work and the room was unclean. Thank you so much for the insights you provided so we can work on this. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your comments and all the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 Bra

Ashley

Gillade: Renlighet, personal och service och bekvämligheter
It's fine for a stay when flying out
Bodde här 1 natt i maj 2024
Svar från Carla RediResponse Specialist 23 maj 2024
Dear Ashley,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dallas - DFW Airport North. I am glad to read that you were pleased with our hotel as you mentioned that it is fine for a stay when flying out. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okej

lety

Gillade: Renlighet och personal och service
Basic, nothing outstanding
Bodde här 1 natt i maj 2024
Svar från Carla RediResponse Specialist 22 maj 2024
Dear Lety,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dallas - DFW Airport North. We appreciate your 3/5 score following your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Jose

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
The price for this place is okay..only I didn't like was that the rooms smell a lot like a cigarette and it doesn't include any drinks.
Bodde här 1 natt i maj 2024
Svar från Carla RediResponse Specialist 22 maj 2024
Dear Jose,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dallas - DFW Airport North. I am glad to read that you were pleased with the value to price ratio. However, it is disheartening to read that your stay fell short of your expectations as you mentioned that the room smelled of cigarettes and that drinks are not provided. We apologize for the inconvenience you experienced during your stay. At Red Roof, we take guest feedback seriously and have addressed the concerns you raised with our team for further improvement.In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Niam

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Oshane RediResponse Specialist 18 maj 2024
Hello Niam, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Tianna RediResponse Specialist 15 maj 2024
Hello Daniel, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Dallas - DFW Airport North appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

6/10 Okej

Lori

Affärsresenär, Reste med sin partner
Clean. Friendly staff
Bodde här 2 nätter i april 2024
Svar från LaTunde RediResponse Specialist 8 maj 2024
Dear Lori,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. We value you as our guest and welcome your 3/5 score. At Red Roof, we are thrilled to read that you had a clean and friendly staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Bra

Domnica

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
very clean, comfortable, just very loud air traffic
Bodde här 1 natt i april 2024
Svar från Kerry-Lee RediResponse Specialist 1 maj 2024
Dear Domnica, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are thrilled to have earned your scoring of 4/5 in regard to your recent stay with us. It was a joy to read you liked our very clean and comfortable hotel despite the noisy air traffic. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Please know we appreciated your business with us, and we value you as our guest.Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Richard

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very, very helpful. My wife liked the plants in the lobby. We liked the shuttle transportion to and from the airport.
Bodde här 1 natt i april 2024
Svar från Kerry-Lee RediResponse Specialist 1 maj 2024
Dear Richard, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with our very helpful staff and our shuttle service. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Bra

Michael

Gillade: Renlighet och personal och service
Good average hotel
Bodde här 1 natt i mars 2024
Svar från Oniel Rediresponse Specialist 1 maj 2024
Thank you Michael, for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okej

Jennifer

Reste med familjen
The room was acceptably clean, the ac leaked on the floor so we walked into a puddle (easy enough to clean up). The staff were kind and helpful. Shuttle service was prompt and convenient. Would I stay again? Probably not. However, it was acceptable for the one night we stayed.
Bodde här 1 natt i april 2024
Svar från Xao RediResponse Specialist 29 apr. 2024
Thank you for sharing your feedback with us, Jennifer. The team at the Red Roof Inn Dallas - DFW Airport North was pleased to know that you were fond of our clean rooms and the prompt shuttle service. However, you made mention of the A/C unit leaking on the floor. As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. I wish you all the best with your stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okej

Molly

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Rooms need maintenance inside...room 309 had sink all broke up and patched...not a great smell. No window that opened
Bodde här 2 nätter i april 2024
Svar från Xao RediResponse Specialist 29 apr. 2024
Thank you for sharing your feedback with us, Molly. The team at the Red Roof Inn Dallas - DFW Airport North appreciated your 3/5 score. However, you made mention of the patched sink and the poor odor mentioned. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Evans

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the room and location
Bodde här 1 natt i april 2024
Svar från Adraine Rediresponse Specialist 27 apr. 2024
Dear Evans, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am glad that you like the room and the location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services at Red Roof. Your kind words inspire our team to continue delivering top-notch service.We hope to continue to provide great experiences for you. Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Tamera

Reste med sin partner
Gillade: Personal och service
The room had a bad odor and the air conditioner did not work
Bodde här 1 natt i april 2024
Svar från Adraine Rediresponse Specialist 21 apr. 2024
Dear Tamera,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Please accept our sincerest apologies for theroom that had a bad odor and the air conditioner that was not working properly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your comments will be shared with the management team so they can address this matter.Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Bra

Tomoyuki

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Adraine Rediresponse Specialist 21 apr. 2024
Hello Tomoyuki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Fantastiskt

Kobe

Bodde här 1 natt i april 2024
Svar från Hotel Management 9 maj 2024
I am delighted you had a wonderful stay with us, Kobe. We very much hope that you will come back and visit us again soon!

2/10 Väldigt dåligt

robert

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Rooms are just dirty and i dont think the sheets were changed
Bodde här 1 natt i april 2024
Svar från LaTunde RediResponse Specialist 19 apr. 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and the sheets. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bra

Lawrence F

Gillade: Renlighet och personal och service
A place to stay near the airport for an early flight. My evaluation is based on what I got for the price. The price was very low. My bed was comfortable, the room was clean. I screwed up my reservation by accidentally requesting a smoking room. The person at the front desk got me a non-smoking room.
Bodde här 1 natt i april 2024
Svar från LaTunde RediResponse Specialist 14 apr. 2024
Dear Lawrence,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that the bed was comfortable, the room was clean and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Bra

Donald

Gillade: Personal och service och bekvämligheter
I loved the bed sooo comfortable
Bodde här 1 natt i april 2024
Svar från Toni-Ann RediResponse Specialist 13 apr. 2024
Thank you for giving us a 4 out of 5 score on our review, Donald. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with the comfortability of the bed.We hope you choose to stay with us again here at our Red Roof Inn Dallas - DFW Airport North.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okej

Ray

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The neighborhood feels safe: (no broken windows, no graphiti, no riff raff/ no street gangs/no homeless, no police sirens blaring) but the general area is certainly not desirable. We paid only about $80 for a room night. The motel itself is not as nice as other Red Roof Inns. This motel seems old. There is a Denny's next door. The desk staff was nice. The room was clean.
Bodde här 1 natt i april 2024
Svar från Nishaye RediResponse Specialist 11 apr. 2024
Hello Ray, Thank you for taking the time to tell us about your stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guests with the best customer service and all the comforts of home, so it was rewarding to read that your room was satisfactory, the customer service provided by our staff and the convenience of the location, prompting your 3/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Brandon

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Nishaye RediResponse Specialist 11 apr. 2024
Hello Brandon, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

ABRAHAM

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mala decisión por mi parte de elegir basado en el precio; vale la pena buscar una cadena más reconocida y pagar la diferencia.
Bodde här 1 natt i april 2024
Svar från Dannielle Rediresponse Specialist 10 apr. 2024
Querido Abraham,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el RED ROOF INN DALLAS - DFW AIRPORT NORTH. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con su estadía en general. Nos tomamos muy en serio todos los comentarios de los clientes y nos decepciona profundamente saber que tuvo una experiencia negativa. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes.Gracias nuevamente por publicar tu reseña. Qué tengas un lindo día.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Robel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Kocho Kocho everywhere everywhere
Bodde här 3 nätter i april 2024
Svar från Nishaye RediResponse Specialist 11 apr. 2024
Dear Robel,Dziękujemy za poświęcenie czasu na wypełnienie ankiety dla gości. Jesteśmy wdzięczni za pozostawione komentarze dotyczące ostatniego pobytu w hotelu Red Roof Inn Dallas – DFW Airport North. Na pewno podzielę się Twoimi uwagami z resztą naszego zespołu. Informacje zwrotne od naszych gości są zawsze mile widziane w Red Roof, ponieważ staramy się stale podnosić jakość naszych usług.Jeszcze raz dziękuję za podzielenie się swoim doświadczeniem. Chcielibyśmy mieć jeszcze jedną szansę, aby zapewnić Państwu lepsze doświadczenia następnym razem, gdy będziecie w mieście.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Katherine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Nishaye RediResponse Specialist 7 apr. 2024
Hello Katherine, The staff at the Red Roof Inn Dallas - DFW Airport North and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Christopher

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Drug dealers and users wandering around all night. The toilet leaked from the base and bathroom floor always wet, tub and shower were dirty and saw some bugs, may have been cockroaches but I didn’t get a real close look. Front desk staff was nice and professional and the airport shuttle was on time and drivers were polite and helpful
Bodde här 1 natt i mars 2024
Svar från Oniel Rediresponse Specialist 31 mars 2024
Hi Christopher,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. I'm glad you took liking to our receptionist. However, we strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Fantastiskt

Abraham

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was perfect
Bodde här 1 natt i mars 2024
Svar från Dannielle Rediresponse Specialist 29 mars 2024
Dear Abraham,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Maria Virginia

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not a good option
Bodde här 1 natt i mars 2024
Svar från Gabrielle RediResponse Specialist 3 apr. 2024
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn Dallas - DFW Airport North were disappointed to see your 1/5 score following your stay. You stated that our hotel is not a good option, which saddens us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Väldigt dåligt

Ryan

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Cockroaches crawling around and the “non-smoking” room smelt like it had someone smoking a pack a day in it.
Bodde här 1 natt i mars 2024
Svar från Nishaye RediResponse Specialist 25 mars 2024
Hello Ryan, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dallas - DFW Airport North. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the odor of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Okej

Thomas

Reste med sin partner
Asked for extra towels from office as the 2 towels that were in the room were very small and received 2 bath mats instead which were not very clean. Air conditioner leaked water on the floor. The corners of the tub/shower were dirty. And finally we waited over an hour for the airport shuttle even after requesting it earlier in the day. We gave up and requested an Uber ride and they were there in 3 minutes. Overall it was not a pleasant experience.
Bodde här 1 natt i mars 2024
Svar från Nishaye RediResponse Specialist 25 mars 2024
Hello Thomas, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Dallas - DFW Airport North. We strive to provide guest with all the comforts of homes so it's sadden to us to learn that your stay was hindered due to the multiple concerns you highlighted regarding the uncleanliness, lack of personal amenities and the leakage from the air conditioner. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Eddie

Bodde här 1 natt i februari 2024
Svar från Customer Care Team 3 apr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Väldigt dåligt

James

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Filthy room with both live and dead cockroaches
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 14 mars 2024
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Dåligt

Ramon

Bodde här 1 natt i mars 2024
Svar från Customer Care Team 2 apr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bra

Andrew

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Customer Care Team 13 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Fantastiskt

Alejandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very helpful!
Bodde här 1 natt i mars 2024
Svar från LaTunde RediResponse Specialist 8 mars 2024
Dear Alejandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the staff was very helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okej

Catherine

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Mattress need update ,, bathtub, needs updated, room can use a pen and paper and hand soap.
Bodde här 2 nätter i februari 2024
Svar från OnielRediresponse Specialist 29 feb. 2024
Hi Catherine,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. You indicated that you were unsatisfied with the room you were assigned due to its upkeep. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management

10/10 Fantastiskt

Kate

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I just really liked the view of the water, the great Mexican Food restaurant on the property and just overall a great place to stay. Highly recommend it!
Bodde här 1 natt i februari 2024
Svar från OnielRediresponse Specialist 29 feb. 2024
Hi Kate,Thank you for taking the time to write a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to the restaurant on-site and the view. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Bra

Bonna Jean

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Property appears old
Bodde här 1 natt i februari 2024
Svar från Kerry-Lee RediResponse Specialist 13 feb. 2024
Dear Bonna, We at the RED ROOF INN DALLAS - DFW AIRPORT NORTH are happy to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. However, you were disappointed with the appearance of the property. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 Väldigt dåligt

Jeff

Reste med sin partner, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Leaving
Bodde här 7 nätter i februari 2024
Svar från Samantha Rediresponse Specialist 11 feb. 2024
Thank you for your review, Jeff. The staff at the Red Roof Inn Dallas - DFW Airport North and I were disappointed to see your 1/5 score following your stay. You indicated that you left the property, which was truly disheartening to hear. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

10/10 Fantastiskt

Michael

Bodde här 4 nätter i februari 2024
Svar från Customer Care Team 21 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okej

Ashley

Gillade: Personal och service
It was nice, they just need to spray for roaches and bleach the bathtubs. Besides that, staff was both hard-working and efficient in getting what we needed right away and keeping the grounds clean. It was cheap and close to our business affairs.
Bodde här 3 nätter i januari 2024
Svar från Samantha Rediresponse Specialist 11 feb. 2024
Dear Ashley,I appreciate you sharing your feedback following your stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy you were pleased with our convenient location, hardworking staff and clean grounds. However, I was saddened to read that your stay fell short of your expectations due to the pests you described and the concern you mentioned. Please accept our sincerest apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be and address your other concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 Fantastiskt

Jinesh

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Adraine Rediresponse Specialist 9 feb. 2024
Hello Jinesh, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Bra

Bradley

Svar från Adraine Rediresponse Specialist 9 feb. 2024
Hello Bradley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DALLAS - DFW AIRPORT NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Dåligt

Ronald

Bad smell
Bodde här 1 natt i januari 2024
Svar från Kerry-Lee RediResponse Specialist 6 feb. 2024
Dear Ronald, Thank you for taking the time to tell us about your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am sorry that your experience was less than ideal due to the unpleasant smell indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

8/10 Bra

Karen

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I just needed a place to lay my head. Can't afford the Ritz, so. . . Denny's near by. Texas steak house all good meals My GPS got me all around town in Irving TX no major hiccups.
Bodde här 2 nätter i januari 2024

2/10 Väldigt dåligt

Bertha

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
I stayed in a room with a single bed. The room looked clean just didn’t feel clean. The decor isn’t nice. Everything looks cheap. You definitely get what you pay for. The coffe station was in the “lobby” where the front service woman was rude to everyone around her. She was nice to me so that was nice but it just felt grimy. The coffee has small white styrofoam cups for some cruddy coffee. It seemed a lot of shady people stay at this Red Roof Inn. It looked so much nicer online than it really was. I just locked all of the locks and tried to watch to cable until leaving for the airport the next day.
Bodde här 1 natt i december 2023
Svar från OnielRediresponse Specialist 3 feb. 2024
Hi Bertha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Please accept our most sincere apologies for any inconvenience during your stay with us. However, you indicated that you weren't satisfied with the service others received from our staff. Please note that your feedback is appreciated and will be taken into consideration to makes changes. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Convinced near DFW airport
Bodde här 1 natt i februari 2024
Svar från OnielRediresponse Specialist 3 feb. 2024
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dallas - DFW Airport North. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Bra

Jonathan

Gillade: Renlighet
Close to the airport and has free airport shuttle.
Bodde här 1 natt i december 2023
Svar från Dannielle Rediresponse Specialist 3 mars 2024
Dear Jonathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and available airport shuttle. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe everything accessible very pleased
Bodde här 1 natt i januari 2024
Svar från Adraine Rediresponse Specialist 30 jan. 2024
Dear Ricardo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DALLAS - DFW AIRPORT NORTH. I am happy to read that you found our location to be safe and that it's easily accessible. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Väldigt dåligt

Jennifer

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This stay was a nightmare! Filthy! garbage all over the property styrofoam and plastic all over the sidewalks and hallways leading to the room. The room was disgusting. The windows completely fogged and damp. the peep hole stuffed with tissue. It reached of marijuana. The shower head was her on with tape. Dirt in every corner. When wiping the floor with a tissue in the bathroom it came up black. When lifting the sheets there was a couple of hairs and dirt pieces in mine, and dirt pieces in my sons. We would have left and slept in the airport if we could have checked our bags. Needless to say we spent a sleepless night on top of the covers feeling so grossed out. We kept counting down the hours for our 3:30 shuttle to the air port, which was then delayed. Do not stay here!! Even if you justify its just for a few hours. I complained to them directly and have had no follow up. Also don't listen to them when they say the shuttle will be there any time from now to 30 min. We had to call them twice for pick up. They showed up an hour later in a transport van with filthy stained seats. Don't try to save a bit of money. Stay far away from this business!
Bodde här 1 natt i januari 2024
Svar från Kamaria RediResponse Specialist 27 jan. 2024
Dear Jennifer,We are sorry to hear your recent experience at the RED ROOF INN DALLAS - DFW AIRPORT NORTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

2/10 Väldigt dåligt

Nichole

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Carla RediResponse Specialist 26 jan. 2024
Hello Nichole, Thank you for taking a moment to complete our survey. At the Red Roof Inn Dallas - DFW Airport North we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist