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Recensioner av Renaissance Dallas North Hotel

3.5 out of 5
Renaissance Dallas North Hotel
1590 Lyndon B Johnson Fwy, Farmers Branch, TX

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 510 av 1002 recensioner" "
8 - Bra i betyg. 225 av 1002 recensioner" "
6 - Okej i betyg. 101 av 1002 recensioner" "
4 - Dåligt i betyg. 81 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 85 av 1002 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

chang je

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Ashley

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this hotel
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Marcus

Bodde här 5 nätter i april 2024

8/10 Bra

Steve

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was not too far to drive from our house as we were there for a conference. The staff was very helpful and friendly. I wish Starbucks would have been open later.
Bodde här 2 nätter i april 2024

4/10 Dåligt

Janice

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We paid for an Executive Room and were given the tiniest room they had. Expedia and the hotel would not give us any kind of credit. Very unfair and disappointing because it was a mother/daughter day out and they were expecting to have an area for playing games and spreading out a little.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Shasta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was great. Bed was comfortable and clean. Only downside was the hallways were freezing but the room wasn’t so it didn’t really bother me much.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Jerry

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All the staff I interacted with were so helpful and willing to accomodate. Check-in and check-out was a breeze. Definitely plan on staying there again.
Bodde här 2 nätter i april 2024

6/10 Okej

Tanesa, PFLUGERVILLE

Reste med sin partner
Did not have the best experience with the bartender/breakfast personnel. The ladies cooking were great, but, but the gentleman was rude, and not helpful at all with locating things needed to eat. The check-out staff was rude, and not professional. The check-in staff Olivia, was great!
Bodde här 2 nätter i april 2024

6/10 Okej

Susanna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property had a lot of parking space. I did not like how I had to flush the toilet 2x each use, maybe it needed more water pressure. I also did not like how the hotel room did not get as cold as I would’ve liked. It seemed like only the fan was working.
Bodde här 1 natt i april 2024

8/10 Bra

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No microwave and windows should be cleaned for a good view
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Melvin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great
Bodde här 3 nätter i april 2024

6/10 Okej

Erin

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024

8/10 Bra

Wilson

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Lisa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property and great staff. Had a wonderful experience visiting and viewing the Solar Eclipse.
Bodde här 2 nätter i april 2024

6/10 Okej

Alicia

Gillade: Renlighet
This will be a good hotel once it is renovated and staffed properly.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Rosalia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i januari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

2/10 Väldigt dåligt

La'Quey

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poor, no towels, dirty room had to change rooms….. stiff hot dog buns in the cabin
Bodde här 1 natt i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

JaJuan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Jazmin

Bodde här 4 nätter i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Carrie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was amazing. Room amenities were on point and very clean and updated
Bodde här 1 natt i februari 2024
Svar från Front Desk 28 mars 2024
Thank you for your feedback! We appreciate you staying with us. Hope to see you soon.

4/10 Dåligt

Melisa

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
There was little to no hot water for washing hands/face and shower. When mentioned this during check out, the person at the front desk offered a free coffee. Secondly, the TV would turn off or go blank during the course of a show. I am assuming the TV was motion censored but it would have been nice to be warned about it and provided instructions on how to turn off this feature.
Bodde här 1 natt i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback! We apologize for the less than Renaissance experience you received during your stay.

8/10 Bra

Yuri

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, very clean and quiet overall a very pleasant stay would definitely come back and recommend.
Bodde här 2 nätter i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

8/10 Bra

Meghan

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
This property is dated (the baseboards are coming away from the walls in several areas) but the overall cleaniness & attention to detail is outstanding. The TWO things keeping this from being a glowing review were the breakfast buffet (underwhelming, unseasoned, cold, & overpriced) and the bar - a moscow mule is supposed to be made w/ ginger beer not ginger ale. If the bartender didn't have ginger beer, he should have asked before substituting for ginger ale. Also, teach your bartenders how to make a sazerac!
Bodde här 3 nätter i mars 2024

4/10 Dåligt

Jana

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property and rooms need updating.
Bodde här 3 nätter i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

8/10 Bra

Jennifer

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was nice, room was nice.
Bodde här 1 natt i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Annette

Gillade: Renlighet och boendets skick och faciliteter
Great
Bodde här 1 natt i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

6/10 Okej

Katrina

Bodde här 3 nätter i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Jontai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We only did a one night stay and the staff from check-in to check-out were very friendly. I love to have a long stay and would stay again.
Bodde här 1 natt i mars 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback! We look forward to seeing you again.

8/10 Bra

James

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Good restaurants. But hotel needs repairs/updating--but if the room is cheap enough, it can be a good bargain--especially if you want in-hotel dining options. Restaurants aren't cheap, but have some reasonably priced options.
Bodde här 3 nätter i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback! We are working on a better experience for our guests.

8/10 Bra

Sylvia-, Los Angeles

Reste med familjen
Gillade: Renlighet och personal och service
Hotel is in a good location. The bar is nice, perfect for the end of day cocktail. rooms are quiet, the staff kept our room nice and tidy.
Bodde här 3 nätter i februari 2024
Svar från Front Desk 4 mars 2024
Thank you for Staying with us! We appreciate your feedback!

10/10 Fantastiskt

Rogelio, Denton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was good
Bodde här 8 nätter i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Manager was awsome
Bodde här 2 nätter i februari 2024
Svar från Front Desk 1 mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay!!
Bodde här 1 natt i februari 2024
Svar från Front Desk 29 feb. 2024
Thank you for your feedback. Thank you for staying with us.

10/10 Fantastiskt

Dorothy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff went above and beyond to correct any concerns I had.
Bodde här 1 natt i februari 2024
Svar från Front Desk 29 feb. 2024
Thank you for your feedback! We appreciate you staying with us.

10/10 Fantastiskt

Armando

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was so nice and clean. The rooms smelled nice and clean as well. I was super satisfied with my stay!
Bodde här 1 natt i februari 2024
Svar från Front Desk 26 feb. 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again soon.

10/10 Fantastiskt

Gayane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Eunice P 19 feb. 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Fantastiskt

Robert Vickers McDonald

Gillade: Boendets skick och faciliteter
Staying here was a peaceful experience. As soon as I got to my room, it was eyes closed.
Bodde här 1 natt i februari 2024
Svar från Eunice P 19 feb. 2024
Dear Robert,We are excited to hear you enjoyed your stay with us. If you are back in the area please do not hesitate to reach out to us, we would be happy to host your stay once again.

10/10 Fantastiskt

Julian

Bodde här 1 natt i februari 2024
Svar från front desk 5 apr. 2024
Thank you for your feedback!

8/10 Bra

Lisa, Lowell

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Nicer than I thought for the price, $97 for a Friday night. Lobby is large with ample seating area. Looks like there were a couple of weddings or events happening the while we were there, yet the property was still quiet. Wasn’t sure if they offered valet, but they didn’t while we were there. You’re allowed to park in the marked “valet” spots if valet service is not offered. Otherwise there is plenty of parking in the garage next door.
Bodde här 1 natt i februari 2024
Svar från Eunice P. 15 feb. 2024
Thank you for taking the time to review our hotel, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon. Thank you.

10/10 Fantastiskt

Vivian

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
friendly, informative employees
Bodde här 1 natt i februari 2024
Svar från Eunice P. 15 feb. 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

4/10 Dåligt

Danny

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Expedis’s rating for this property is inaccurate. It is very run down. dirty, old furniture, needs paint, new wallpaper, clogged drain, etc. This hotel is in need of a full restoration.
Bodde här 1 natt i februari 2024
Svar från Eunice P. 15 feb. 2024
Thank you for choosing Renaissance Dallas North Hotel for your recent stay in Dallas. At Renaissance Dallas North, we are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.We always try to stay in tune with our guests, and to that end, I was made aware of the inconvenience you experienced with properties age, and for it being not what you expected. I sincerely apologize for this, and how frustrating you must have felt. We are still working to get all areas of the hotel properly staffed while preparing for a full renovation scheduled to take place early next year.

8/10 Bra

Nancy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff
Bodde här 1 natt i februari 2024
Svar från Eunice P. 15 feb. 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon.

10/10 Fantastiskt

ALYSSA

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från Eunice P. 15 feb. 2024
Thank you for choosing Renaissance Dallas North for your recent stay in Dallas and for providing feedback about your visit. We are committed to providing exceptional customer service and pride ourselves in ensuring that all our guests are satisfied and that these needs were met.Thank you for your feedback and we looking forward to welcoming you back again very soon

2/10 Väldigt dåligt

Iesha

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Nothing
Bodde här 2 nätter i februari 2024
Svar från Eunice P. 9 feb. 2024
Dear Lesha,Thank you for taking the time to rate our hotel, we hope you will reconsider and visit with us again as we would like you to experience the revitalizing and intuitive hospitality for which we are known.

8/10 Bra

Kevin

Svar från Eunice P. 9 feb. 2024
Dear Kevin,Thank you for choosing Renaissance Dallas North Hotel. We are happy to know that you had a good overall experience. It was a pleasure serving you, and we hope to see you again soon!

8/10 Bra

Anahi

Gillade: Renlighet
Bodde här 1 natt i februari 2024
Svar från Eunice P. 9 feb. 2024
Dear Anahi,We truly appreciate you taking the time to share your rating with us, , and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the views from the room. Staff was great. They were very polite and helpful.
Bodde här 1 natt i februari 2024
Svar från Eunice P. 9 feb. 2024
Dear John,•Thank you for being our guest at The Renaissance Dallas North. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again!

10/10 Fantastiskt

DAudrek

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms were very spacious. The hotel was located in a great spot not too far from downtown or the airport. Will definitely be back!
Bodde här 2 nätter i februari 2024
Svar från Eunice P. 9 feb. 2024
Dear DAudrek,•Thank you for being our guest at The Renaissance Dallas North. We are pleased that we could provide you with an enriching and pleasant stay. We appreciate your generous comments regarding our attentive service, convenient location and spacious accommodations. It is our hope that you will choose us every time your travels bring you to our area. Thanks again!

4/10 Dåligt

Brittian

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
Our first room air conditioner did not work. It was hot and humid. Tried calling front desk several times and was always busy. Like they kept it off the hook for hours. Asked to be changed to a different room… air conditioner did not work in that room either. Again called front desk busy all night. Had to go down to speak to someone and they said they did not have an engineer on site. So we slept miserably in a hot n muggy room. I say slept. Really just tossed and turned uncomfortably.
Bodde här 1 natt i februari 2024
Svar från Eunice P. 9 feb. 2024
Dear Brittian,•Thank you for choosing our hotel and for your comments. We sincerely apologize that you had difficulties during your stay. Everything we do is designed to provide a revitalizing experience, and we regret letting you down. We have shared your comments with our associates, and we will take the appropriate action to prevent these issues from happening again. We hope to have another occasion to exceed your expectations on your next visit to the area

2/10 Väldigt dåligt

Shonette

Gillade inte: Renlighet och boendets skick och faciliteter
The property looks nothing like was listed. Terribly disappointed and I had a guest for a convention. I was embarrassed. I asked to change the room but the other room was worst. I had to go buy a room spray and air the place out
Bodde här 3 nätter i januari 2024
Svar från Eunice P. 9 feb. 2024
Dear Shonette,•Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel. We strive to provide comfortable and modern accommodations to all our guests. Therefore, we hope you will accept our apologies for the inconvenience and frustration you experienced due to the concerns in the guestrooms allotted to you. We are also sorry for the maintenance and cleanliness issues you had during your time with us, and we will share your concerns appropriately. We are grateful for your patience and understanding while we tried to resolve the issues, and we appreciate your valuable feedback. We hope you will provide us with another opportunity to give you the seamless experience you should always expect from us. Safe Travels.