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Recensioner av Sandman Signature Plano - Frisco Hotel

3.5 out of 5
Sandman Signature Plano - Frisco Hotel
8451 Parkwood Blvd., Plano, TX

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 1326 av 1815 recensioner" "
8 - Bra i betyg. 296 av 1815 recensioner" "
6 - Okej i betyg. 103 av 1815 recensioner" "
4 - Dåligt i betyg. 46 av 1815 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 1815 recensioner" "

9,4/10

Renlighet

9,4/10

Personal och service

9,0/10

Bekvämligheter

9,4/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

8/10 Bra

Per

Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Bodde här 8 nätter i december 2021
Svar från Front Office Manager 18 dec. 2021
We are glad you were able to stay with us during your trip to Plano. It sounds like we were able to meet all of your expectations and we hope to have you return on your next visit so we can exceed them!

10/10 Fantastiskt

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel!
Bodde här 3 nätter i mars 2024

10/10 Fantastiskt

Yelena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location, comfortable hotel.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Emya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
second time staying here i love that my room had a balcony!
Bodde här 1 natt i april 2024

6/10 Okej

Raul

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Location
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

María

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property
Bodde här 1 natt i april 2024
Svar från Guest Services Manager 29 apr. 2024
Hi Maria,Thank you so much for the wonderful review. We are so glad you enjoyed your stay. We look forward to seeing you again soon!

8/10 Bra

Virginia M

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is quiet and clean. The bed was comfy and the shower was amazing. I had a hard time regulating the room temp, but that’s what sweaters are for I don’t drink caffeine, there were no decaf options for tea or coffee. No continental breakfast.
Bodde här 3 nätter i april 2024

4/10 Dåligt

Victor

Affärsresenär
Gillade: Personal och service
I checked in late at night (11pm) but there was only 1 front desk attendant and there was a long line and wait time. The front desk agent who was there was excellent, she just needed help and more staff. They also lost my reservation so that ended up making my check in process take a bit longer as well.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Wenhao

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been there 3 times always nice
Bodde här 2 nätter i april 2024
Svar från Guest Services Manager 26 apr. 2024
Hi Wenhao,We are so glad you enjoyed your stay. We hope to see you again soon!

8/10 Bra

Andrew

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good hotel with great bar and restaurant attached. Rooms are comfortable, clean and sufficient for a business trip. Staff is always friendly and courteous.
Bodde här 1 natt i april 2024
Svar från Guest Services Manager 26 apr. 2024
Hi Andrew,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Fantastiskt

Robert, Frisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great Stay
Bodde här 3 nätter i mars 2024
Svar från Guest Services Manager 26 apr. 2024
Hi Robert,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 Fantastiskt

Wenhao

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been there 3 times, still nice
Svar från Guest Services Manager 20 apr. 2024
Hello Wenhao,Thank you for the review. We are so happy you have had three great stays! We hope to make it four soon.

8/10 Bra

María

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the staff is very nice. rooms are clean
Bodde här 1 natt i april 2024
Svar från Guest Services Manager 20 apr. 2024
Hi Maria, Thank you for the compliments on our staff. We are glad you enjoyed your stay and look forward to seeing you again soon.

2/10 Väldigt dåligt

Massimiliano

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The shower was broken in the hotel. The door lock wasn't functional and luckily I checked it before leaving. Lights were super bright at night coming in through the door security holes, which were not covered. I checked out after 1 night and went to a different hotel. The hotel then charged me for the original two nights and also charged me for the single night. It still has not been resolved. I will never stay at a Sandman property.
Bodde här 2 nätter i mars 2024
Svar från Thom 22 apr. 2024
Greetings Mr. Mancini,I have read your review, and I would really like the opportunity to talk to you about your experience, and how I can help to correct any unresolved issues that you may have.

10/10 Fantastiskt

Abdulmalek Khaled Mohammed

Bodde här 1 natt i april 2024
Svar från Guest Services Manager 20 apr. 2024
Thanks for the great review! We are glad you enjoyed your stay and cannot wait to see you again soon!

10/10 Fantastiskt

Dustin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff at front of house was very cordial and helpful, patiently they answered questions and were very present. A positive experience, rooms were nice as well as everything was in operating condition
Bodde här 1 natt i april 2024
Svar från Guest Services Manager 14 apr. 2024
Hi Dustin,We are so very glad you enjoyed your stay. We look forward to seeing you again soon!

10/10 Fantastiskt

MATT

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy parking and clean. Staff was very nice and helpful.
Bodde här 2 nätter i april 2024
Svar från Guest Services Manager 13 apr. 2024
Hi Matt,Thank you so much for thr great review. We really appreciate your feedback and look forward to seeing you again soon!

10/10 Fantastiskt

Mitsuaki

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Gift

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it here!!
Bodde här 1 natt i april 2024
Svar från Guest Experience Manger-Brian C 9 apr. 2024
Thank you for the great review of our hotel, we hope to see you again soon!

10/10 Fantastiskt

Denise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and modern hotel and rooms.
Bodde här 2 nätter i april 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Denise, thank you for the great review of our hotel, we hope to see you again soon!

10/10 Fantastiskt

Luis, Lares

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent!
Bodde här 2 nätter i april 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Luis, thank you for the great review, we hope to see you again soon!

10/10 Fantastiskt

Fred

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Closet door broken
Bodde här 2 nätter i april 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Fred, thank you for the great review, we hope to see you again soon!

10/10 Fantastiskt

Damon, Edmond

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I travel quite often to the Dallas area and have never heard of this hotel chain. After finding it on Expedia and and reading the reviews, I decided to give it a try and can honestly say I’m sold on the brand. From checking in to checking out, everything went extremely smooth. Alicia, our front desk attendant is a true gem. She set the bar very high with her courteous, knowledgeable, very helpful professionalism. The room was very comfortable and I only wish on this stay I could have stayed more than a few hours. I will most definitely be back.
Bodde här 1 natt i april 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Damon, thank you for the great review of our hotel, were so happy you enjoyed your stay and Alicia helped make your stay better! We hope to see you again soon!

10/10 Fantastiskt

Kaylah

Bodde här 2 nätter i mars 2024
Svar från Guest Services Manager 22 apr. 2024
Hello Kaylah,Thank you for the amazing review. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Fantastiskt

alvin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
friendly staff
Bodde här 2 nätter i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Alvin, thank you for the great review, we hope to see you again soon!

10/10 Fantastiskt

Mikah

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I loved this property . It was super clean and all the staff were very friendly and accommodating. I also like that they had the bar and grill and restaurant connected so convenient. 10/10 I would definitely recommend.
Bodde här 3 nätter i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Mikah, thank you for the great review of our hotel and our staff, we hope to see you again soon!

4/10 Dåligt

Latanya

Reste med familjen
Gillade inte: Personal och service
Bodde här 3 nätter i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Latanya, thank you for taking the time to leave us a review, please let me know when youre back in town so I can make your stay perfect!

6/10 Okej

Rajithadhar

Reste med familjen
Gillade: Renlighet och personal och service
There was no microwave in the room. Rest everything was good
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Rajithadar, thank you for the great review, we hope to see you agian soon!

10/10 Fantastiskt

SHEKEMA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy to park, extremely clean, comfortable beds.
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Shekema, thank you for the great review, we hope to see you agian soon!

2/10 Väldigt dåligt

Shuhan

Bodde här 2 nätter i mars 2024
Svar från Guest Services Manager 21 apr. 2024
Hi Shuhan,We would love to know more about your experience and how we could have made it better. Please reach out to the hotel so we can make this right for you. We look forward to hearing from you.

6/10 Okej

Kurvis

Reste med sin partner
The location is perfect. What I didn’t like was the sheets in the double queen suite were old and rough. The most important thing to me is to have a nice bed with good sheets.
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian C 1 apr. 2024
Kurvis, thank you for this feedback, we hope to see you again soon!

10/10 Fantastiskt

Andrew

Bodde här 1 natt i mars 2024
Svar från Guest Services Manager 20 apr. 2024
Hi Andrew,Thank you for the great review. We look forward to seeing you again soon!

10/10 Fantastiskt

Francisco, miami

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and fast check in
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian C 30 mars 2024
Fransico, thank you for the great review we hope to see you again soon!

6/10 Okej

Ken

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Free breakfast
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian 29 mars 2024
Ken, sorry for the low score, we hope to se you again soon!

6/10 Okej

Nicholas

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
I have stayed at this Hotel 2 times now, and both were very different. - Both times the staff was wonderful. - The condition of the hotel differed heavily between both visits: My second visit most of the vending machines were empty or non-functional, simple issue, but my room the second time was dirty (the couch looked like someone had just eaten on it), 1 AC was on its last legs (significant noise), both ACs were blinking "Clean Filter", towels had holes in them. I spent very little time in the hotel room this stay so this was manageable, but not desirable. I did come in early and the staff worked to get me a room, I did not mean to rush anyone.
Bodde här 5 nätter i mars 2024
Svar från Guest Experience Manger Brian C 30 mars 2024
Nicholas, sorry for the low score, I do hope you come back again soon so we can win you over!

8/10 Bra

TaMetria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dining
Bodde här 2 nätter i mars 2024
Svar från Guest Experience Manger BrianC 26 mars 2024
Tametria, thank you for the great review of our hotel we hope to see you agian soon!

2/10 Väldigt dåligt

Manuel

Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian C 26 mars 2024
Manuel, I am sorry to see this score, we take pride in going the extra miles for our guest, I am calling you today to follow up, look forward to hearing from you!

10/10 Fantastiskt

Navdeep

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love this hotel ! It’s a gem find
Bodde här 3 nätter i mars 2024
Svar från Guest Experience Manger Brian C 25 mars 2024
Navdeep, thank you for the great review of our hotel, we are glad you found us too! We cant wait to see you again!

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was nicer than expected. Luxury stay at a good price.
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger-Brian C 23 mars 2024
Michael, thank you for this amazing review of our hotel, we hope to see you again soon!

10/10 Fantastiskt

Kimberly

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is really nice and I like the dining options conveniently located on either side of the hotel.
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger-Brian C 23 mars 2024
Kimberly, thank you so much for the great review, we enjoy the food options here as well! We hope to see you again soon!

8/10 Bra

Kent

Bodde här 2 nätter i mars 2024
Svar från Guest Experience Manger-Brian C 11 apr. 2024
Kent thank you for the great review we hope to see you again soon!

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great and comfortable
Bodde här 2 nätter i mars 2024
Svar från Guest Experience Manger-Brian C 22 mars 2024
Joshua, thank you for the great review of our hotel, we hope to see you again soon!

8/10 Bra

Trung

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Like: Convenient location to various places in Plano and North Dallas, spacious room and bathroom, free and easy-to-find parking spaces, free good quality coffee in lobby, and helpful staff. Dislike: Noisy from loud vehicles; pillows were too thick that I ended up using stacked towels for pillows; bedsheets and covers were rough; lack of amenities (no water bottles for coffee since tap water is highly chlorinated and no sugar); shower wire soap tray was not made for soap bars because they fell off, toilet seat was uncomfortable and not screwed down properly, ice machine on the floor was out of service; we wanted to use the jacuzzi but the air in the room had very strong chlorine smell because both the jacuzzi and the pool were in-door and enclosed with little ventilation. We wanted to use the sports bar but the entrance door to the bar from inside the hotel was locked which forced us to go outside and enter the bar from the street. With the cold weather and the rain, we decided not to. What is the purpose of having a connecting bar when the guests are forced to go outside to enter the bar? In summary, it would be a much nicer place if the issues above could be resolved.
Bodde här 3 nätter i mars 2024
Svar från Guest Experience Manger Brian 19 mars 2024
Trung, thank you for taking the time to leave us a review of your stay with us! We appericate the feedback and will be addressing these concerns in our morning meeting, we do hope we can wow you over next time with us!

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Stephanie, thank you for the great review of our hotel, we look forward to seeing you again soon!

10/10 Fantastiskt

Raymond

Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger-Brian C 8 apr. 2024
Raymond, thank you for the great review of our hotel, we hope to see you again soon!

10/10 Fantastiskt

Stephen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff. Beautiful rooms.
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger-Brian C 18 mars 2024
Stephen, thank you so much for the great review of our hotel and staff, we cant wait to see you again soon!

10/10 Fantastiskt

Lyne

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Un bel hôtel propre et convivial. Les chambres sont bien
Bodde här 4 nätter i mars 2024
Svar från Guest Experience Manger Brian 15 mars 2024
¡Gracias por la excelente reseña de nuestro hotel y nuestro personal! Esperamos volver a verte pronto!

10/10 Fantastiskt

Valerie, Abilene

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian 13 mars 2024
Valerie, thank you for the great review, we hope to see you again soon!

6/10 Okej

Giuliano

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Stains on walls of bathroom and bathroom door. Spots on pillow cases
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger-Brian C 12 mars 2024
Giuliano, I am sorry to hear this as we take huge pride in our cleaning, I do hope you give us another chance to win you over!

10/10 Fantastiskt

Shannon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff and all staff were very friendly - this is a beautiful property. Thank you
Bodde här 1 natt i mars 2024
Svar från Guest Experience Manger Brian 16 mars 2024
Shannon, thank you for the great review of our hotel and staff, we hope to see you again soon!