Pool

Recensioner av Wingate by Wyndham Richardson/Dallas

3 out of 5
Wingate by Wyndham Richardson/Dallas
1577 Gateway Blvd, Richardson, TX

Recensioner

6,8
10 - Fantastiskt i betyg. 310 av 1000 recensioner" "
8 - Bra i betyg. 221 av 1000 recensioner" "
6 - Okej i betyg. 143 av 1000 recensioner" "
4 - Dåligt i betyg. 130 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 196 av 1000 recensioner" "

7,0/10

Renlighet

7,4/10

Personal och service

6,4/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Cynthia

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Inop A/C that provided no cooling and loud grinding noise. Carpet was wet on one side of bed. Musty smell and ceiling showing signs of mold. Tub water would not shut off. Only half of tv channels worked and rest the channels could not keep a steady connection. Hallways were being dried by a constant fan all night. Breakfast lacking, no napkins, and little selection.
Bodde här 1 natt i april 2024
Svar från Manager 26 apr. 2024
Hello Cynthia, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable and has been shared with the relevant departments for further review. It's important to us to address any areas needing attention to enhance the guest experience.

2/10 Väldigt dåligt

VENKATESWARA RAO, portland

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I have to change rooms 3 times every time there is a problem and the last room they gave me has renovations going on top and couldn’t sleep and stay throughout.Despite informing front desk nothing happened I will not stay here again
Bodde här 3 nätter i april 2024
Svar från Manager 25 apr. 2024
Hello VENKATESWARA RAO, We apologize for any inconvenience you experienced during your stay. Your feedback is essential for us to improve our services. Please feel free to reach out to our management team to address your concerns further. We appreciate your understanding and hope to have the opportunity to host you again in the future.

10/10 Fantastiskt

Lance

Affärsresenär, Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The a/c took a while to cool the room, the bathroom smelled musty/moldy, the ceiling above the shower looked like it had a water leak, and the shower curtain bar was hanging and about to fall off the wall making the shower curtain unusable. The room was sparsely stocked; had to ask for 2 more bath towels. Given the condition of the room and hearing the hotel was being renovated, they should not be open for business.
Bodde här 1 natt i april 2024

4/10 Dåligt

Nelida

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room had a smell to it. There were issues in the bathroom. It looks like something was cut in the ceiling and the temporary fix was to staple plastic fabric over it.
Bodde här 1 natt i april 2024
Svar från Manager 17 apr. 2024
Hello Nelida, Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team to ensure a better experience for future guests. We strive to provide comfortable and well-maintained accommodations for all our visitors.

2/10 Väldigt dåligt

Elise

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were in the room less than 5 minutes and found bugs in the shower, drawers, and on the floor between the beds. The hallway and lobby smelled like weed. Wallpaper peeling from the walls along the entire hallway.
Bodde här 3 nätter i april 2024
Svar från Manager 16 apr. 2024
Hello Elise, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Väldigt dåligt

Meah

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Roaches in the toilet. Dirt in the bed. The first room they put me, didn’t even have covers on the bed. I actually walked in and left. Didn’t care about a refund. Smh. DISGUSTING.
Bodde här 1 natt i januari 2024
Svar från Manager 14 apr. 2024
Hello Meah,We're sorry to hear about your experience and appreciate your feedback. Please know that we take cleanliness and guest comfort very seriously and we will address this matter with our team promptly. Should you have any further concerns, please don't hesitate to reach out to us directly.

4/10 Dåligt

Carole

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
A/C in room was obscenely loud ( #317 ). Hard to sleep. Shower stall leaked in a steady stream of probably a gallon per minute the whole time we were there. Told the front desk but nothing was done. No maid service over 3 nights/4 days. Kept having to get our room keys reprogrammed because they stopped working. Construction ( renovation ) work started about 7:00 a.m. on Monday in the room above us, consisting of Bob the Builder hammering in nails almost continuously. Stacks of mattresses and discarded furniture in the parking lot along with rat traps on the ground. This property needs new management. As we were leaving there were 5 employees standing around together at the front desk—just chatting. A VERY UNPLEASANT STAY!!!!!!!!!!!
Bodde här 3 nätter i april 2024
Svar från Manager 10 apr. 2024
Hello Carole,We apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we will share your concerns with the appropriate departments for further review. If you would like to discuss your stay further, please feel free to reach out to our management team. We appreciate you bringing these issues to our attention.

8/10 Bra

Santana

Gillade: Renlighet
Bodde här 3 nätter i mars 2024
Svar från Manager 11 apr. 2024
Hello Santana,We are thrilled to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back again soon!

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was super nice and helpful.
Bodde här 1 natt i april 2024
Svar från Manager 7 apr. 2024
Hello Charles,We're delighted to hear that our staff provided excellent service during your stay. Your kind words are truly appreciated and we hope to welcome you back in the future.

10/10 Fantastiskt

Harold, Cartago

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Había visitado este hotel en un viaje anterior, lo cierto es que lo encontré muy deteriorado,se nota el cambio de la administración y adopta un esquema indú que no es para nada conveniente, el lavatorio quebrado,pasillos sucios, no hay servicio a la habitación a pesar de estar tres noches, no volveré en resumen
Bodde här 3 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello Harold,Lamentamos escuchar que tu reciente experiencia no estuvo a la altura de tus expectativas. Valoramos tus comentarios y los transmitiremos al equipo de gestión correspondiente para su revisión. Apreciamos sinceramente tu lealtad pasada y esperamos que consideres darnos otra oportunidad en el futuro. ¡Gracias por compartir tus comentarios con nosotros!

2/10 Väldigt dåligt

Joesph

Bodde här 2 nätter i mars 2024
Svar från Manager 23 apr. 2024
Hello Joesph, We regret to hear about your experience. Please feel free to reach out to us with more details so we can address any concerns you may have. We value your feedback and aim to provide the best possible stay for our guests.

2/10 Väldigt dåligt

Jason

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed for a week. Trash was never thrown away . Bathtub faucet was leaking badly despite multiple requests was never switched to another room or fixed.
Bodde här 4 nätter i mars 2024
Svar från Manager 3 apr. 2024
Hello Jason, We appreciate you sharing your experience; we regret to learn of the inconvenience during your stay. Your feedback will be shared with our team for improvement. If any future concerns arise, please feel free to reach out to our management.

4/10 Dåligt

Carmen

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The guy in the front desk is very rude, he always has a bad mood...we stayed three nights and after the first night, We had to change room the first one had a lot mold everywhere, it smelled horrible of cigarettes, the TV doesn't work. We couldn't sleep well the bed was uncomfortable..... In short... We had a bad experience and we'll not return to this place
Bodde här 3 nätter i mars 2024
Svar från Manager 31 mars 2024
Hello Carmen,We apologize for the inconveniences you encountered during your stay. Please be assured that guest satisfaction is a top priority for us, and we have shared your feedback with the relevant team members for their review. We appreciate you bringing these concerns to our attention and hope you will consider contacting management directly to discuss your experience further.

2/10 Väldigt dåligt

Breanna

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel smelled like smoke everywhere. Rooms and hallways had mold growing in them. Not many lights worked in the hotel and the whole building was very dark. Was approached by many people on substances. Would never stay here again and checked out a day early because i was too scared.
Bodde här 2 nätter i mars 2024
Svar från Manager 24 mars 2024
Hello Breanna,We are sorry to hear about your experience and truly appreciate your feedback. We take all guest concerns seriously and will address the issues mentioned to ensure a safer environment for our guests. Please feel free to contact our management team to discuss your stay further.

2/10 Väldigt dåligt

Chris

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Their washer & dryer broken, no beverages on property, staff rude, they kept my $50 deposit, drug dealers & prostitutes everywhere.
Bodde här 1 natt i mars 2024
Svar från Manager 22 mars 2024
Hello Chris, We regret to hear about your experience and appreciate your feedback. Ensuring the safety and comfort of our guests is our top priority. Should you have any further concerns, we recommend reaching out to our management directly for assistance.

8/10 Bra

John

Reste med familjen
Hallway needs to be lighted more firsafery
Bodde här 1 natt i februari 2024
Svar från Manager 2 mars 2024
Hello John,We appreciate your feedback on the hallway lighting and will share it with our team for further consideration. Thank you for bringing this to our attention and helping us enhance our guests' experience.

6/10 Okej

Joe

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bathrooms needed updating. Mirror was falling apart, exposed wood, insects in bathtub
Bodde här 2 nätter i februari 2024
Svar från Manager 2 mars 2024
Hello Joe, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bra

Hilda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
,
Bodde här 1 natt i februari 2024
Svar från Manager 2 mars 2024
Hello Hilda, We appreciate you sharing your experience with us. Should you wish to discuss your stay further, we encourage you to reach out to our management team directly. Your feedback is valuable for our continuous improvement.

2/10 Väldigt dåligt

Hilda

Bodde här 1 natt i februari 2024
Svar från Manager 22 mars 2024
Hello Hilda, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

6/10 Okej

Lilian

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
The room was excellent done and clean but the corridor and the elevator were smelling weed or bad odor.. there was no change of towels for . The is room for Improvement.. the hotel Has great potential
Bodde här 3 nätter i februari 2024
Svar från Manager 24 feb. 2024
Hello Lilian,We appreciate your positive feedback on the room and will address the concerns regarding the corridor and elevator promptly. We value your suggestions for improvement and will strive to enhance our services further. Thank you for highlighting our hotel's potential for excellence.

10/10 Fantastiskt

Sandro

Gillade: Bekvämligheter
Good stuff
Bodde här 4 nätter i februari 2024
Svar från Manager 24 feb. 2024
Hello Sandro,We're delighted to hear that you enjoyed your stay with us and find it a good stuff. Your five-star rating is greatly appreciated. Thank you so much, waiting to serve you again!

10/10 Fantastiskt

Jorge

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly
Svar från Manager 24 feb. 2024
Hello Jorge,We appreciate your kind words about our staff's hospitality. We strive to provide exceptional service to all our guests. Your feedback encourages us to continue delivering excellent guest experiences.

10/10 Fantastiskt

Cesar

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Manager 23 feb. 2024
Hello Cesar,We are stoked to hear that you had a wonderful stay with us! Please do not hesitate to contact us directly if you have any further comments to share. We hope to welcome you back soon for another fantastic experience!

4/10 Dåligt

david

Gillade inte: Renlighet och boendets skick och faciliteter
property needs love
Bodde här 1 natt i februari 2024
Svar från Manager 21 feb. 2024
Hello david, We appreciate your feedback and are always looking for ways to improve our guest experience. Feel free to reach out to our management team with any specific suggestions you may have for the property's enhancements. Your input is valuable in helping us strive for excellence in our services.

2/10 Väldigt dåligt

Noor

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked for 2 nights , and it was horrible made us regret our stay and ruined our vacation , room is dirty with a lots of blood spots on sofa bed mattress... when i went to reception and talked to the guy there about my complain about the mattress.. he yelled at me and being rude saying i need you get your stuff and check out.. i asked talk to manager he replied i have no manager.. i told him im not going to check out until i talk to your manager.. so later i went to visit some of our friends with my family. And when i back to the hotel i couldn't enter my room and figured out that he changed my reservation for one night instead of two night which i already paid for . And had me to re pay for another night to unlock my room with my stuff inside it . I don't recommend this hotel at all ..
Bodde här 2 nätter i februari 2024
Svar från Manager 13 feb. 2024
Hello Noor, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we will address the issues you mentioned with our housekeeping team. We take this matter seriously and will also look into the conduct of our staff. Your feedback helps us improve our service. Thank you for your understanding.

6/10 Okej

Michael

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I use a cane to get around with. When I got checked -in and got to my assigned room, the room was already occupied by someone else.. I then had to walk all the way back to the desk to let the person know that someone was already in the room, and to get another one. (I should add with my cane). I can't stand for long times and there was nowhere for me to sit and rest. SO I got another key, went to the next room to find that the key would not work .So I had to go back to get the key programed to open the door.
Bodde här 3 nätter i januari 2024
Svar från Manager 10 feb. 2024
Hello Michael,We apologize for the inconvenience you experienced during your stay. Our team strives to provide a seamless check-in process for all guests. We appreciate your patience and bringing this to our attention. Your feedback will be shared with the appropriate departments to ensure future improvement. We hope you had an otherwise pleasant stay with us and look forward to welcoming you back in the future.

10/10 Fantastiskt

Xinnian, Richardson

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very nice
Bodde här 1 natt i februari 2024
Svar från Manager 8 feb. 2024
Hello Xinnian,Thank you for your kind words! We're thrilled to hear that you had a pleasant experience during your stay with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

4/10 Dåligt

DARRIN

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Roaches. We stayed 2 nights. We should have left when we saw roaches, but we paid thru Expedia and they told us no refunds. They said they sprayed the bathroom after our first night, but I don't think so. The bugs were still there. The clerk at checkout promised the owner would call and make things right. It's been 4 days and no call yet.
Bodde här 2 nätter i januari 2024
Svar från Manager 6 feb. 2024
Hello DARRIN, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Bra

Sam

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Close to my business
Bodde här 1 natt i januari 2024
Svar från Manager 26 jan. 2024
Hello Sam,Thank you for your feedback regarding the hotel's convenient location near your business. We value your choice in staying with us and are glad that our proximity to your business was beneficial. We appreciate your time in sharing your experience and hope to welcome you back in the future.

4/10 Dåligt

Christopher

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This was a great hotel years ago and seems to be managed by a new owner. It is now starting to be run down and needs serious updating. The breakfast was really limited and they literally had two plastic bags of cereal that were torn open on the counter. The second floor smelled like pot. The walls of the hallway are all scratched up. The lamps in my room were all rusted. The king sized bed had only 2 pillows. There were liquid stains on my bed's headboard. The mirror in the bathroom had peeling paint. One of my coworkers had bugs in his room and the managers didn't respond until asked a second time. This place is not serviced or cleaned well. It's a bit disappointing as I have stayed here several times in years past and it was always good. Now the place is rundown. Wyndham Wingate, this property is bringing you down.
Bodde här 2 nätter i januari 2024
Svar från Manager 27 jan. 2024
Hello Christopher, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Fantastiskt

Dalal

Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Dalal,Thank you for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your time at our hotel. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Okej

David

Bodde här 4 nätter i januari 2024
Svar från Manager 25 jan. 2024
Hello David, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear any feedback you might have. Please feel free to reach out to us directly so we can address any concerns and make your next stay even better.

4/10 Dåligt

Jason

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Manager 22 jan. 2024
Hello Jason, We appreciate you choosing our hotel for your stay. We apologize if we did not meet your expectations during your visit. We encourage you to reach out to us directly with any specific feedback you have, so we can address any concerns you may have experienced. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Fantastiskt

Danny

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Manager 20 jan. 2024
Hello Danny,Thank you for choosing our hotel for your stay! We are delighted to hear that you thoroughly enjoyed your time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another excellent experience.

6/10 Okej

Tabi

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The bathroom needed a major upgrade. Part of mirror was broken off revealing a strip of bug catching tape. The bathtub leaked. There were signs at the front desk about a $50 deposit and putting ur towels in a bag. Not a classy place.
Bodde här 1 natt i januari 2024
Svar från Manager 18 jan. 2024
Hello Tabi, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and will use it to further improve our facilities and services. We hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Travis

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Broken system Waited for a long time
Bodde här 1 natt i januari 2024
Svar från Manager 17 jan. 2024
Hello Travis, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the wait-time you experienced. We strive to constantly improve our systems and appreciate your patience. We hope you had a comfortable stay and we look forward to welcoming you back in the future.

6/10 Okej

cassandra

Reste med familjen
Gillade: Personal och service
When i arrived, the front desk person was very friendly and accomidating.
Bodde här 2 nätter i januari 2024
Svar från Manager 16 jan. 2024
Hello cassandra, Thank you for sharing your positive experience with our friendly and accommodating front desk team. We strive to provide exceptional service to all our guests and are pleased to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

2/10 Väldigt dåligt

Karen

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was a broken heater in the room i had to use my hair dryer to stay warm . The front desk was unavailable to change the room
Bodde här 4 nätter i januari 2024
Svar från Manager 13 jan. 2024
Hello Karen, Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the broken heater in your room. Our team strives to provide prompt assistance, and we regret if the front desk was unavailable at that moment. We appreciate your understanding and will take your feedback into consideration for future improvements.

2/10 Väldigt dåligt

Tekola

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Dirty rugs condoms in the hall way. Very dirty room. Weed smoke, smoking smell. Worst hotel I slept in my life.
Bodde här 2 nätter i januari 2024
Svar från Manager 13 jan. 2024
Hello Tekola, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will ensure that your comments are shared with our team for further improvement. We value our guests' comfort and will continue to work hard to provide a clean and pleasant environment.

2/10 Väldigt dåligt

jian

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very very bad service!! They treat guest so mean even rude!!
Bodde här 1 natt i januari 2024
Svar från Manager 9 jan. 2024
Hello jian,We're sorry to hear about your negative experience during your stay. Our team strives to provide exceptional service to all our guests, and we apologize if this was not reflected during your visit. Your feedback is valuable, and we will address this with our staff to ensure we continue to improve. Thank you for bringing this to our attention.

10/10 Fantastiskt

Josue

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Manager 9 jan. 2024
Hello Josue,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate your kind words and are grateful for your support. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another exceptional experience.

8/10 Bra

Carmen

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Manager 8 jan. 2024
Hello Carmen, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Fantastiskt

Danny

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great front desk manager
Bodde här 4 nätter i december 2023
Svar från Manager 8 jan. 2024
Hello Danny,Thank you for praising our front desk manager! We're thrilled to hear that they provided exceptional service during your stay. Our team takes pride in delivering excellent customer service, and we will make sure to pass along your kind words. We hope to welcome you back in the future for another enjoyable stay.

8/10 Bra

Christian

Gillade: Personal och service och boendets skick och faciliteter
Svar från Manager 9 feb. 2024
Hello Christian,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a good experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

2/10 Väldigt dåligt

Dayami

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
As soon as you walk in the hotel there is a smell of marijuana, the receptionist was talking to another person using foul language. The room was dirty I checked out the very next morning.
Bodde här 1 natt i december 2023
Svar från Manager 8 jan. 2024
Hello Dayami, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Providing a pleasant environment and professional service are our top priorities. We appreciate your valuable input and have shared it with the appropriate team for further review.

4/10 Dåligt

Fred

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
Stuff are friendly. Some don’t speak English though. If not because of the stuff, I would give 0 star to the facilities. I was on 4th floor and the toilet didn’t work at all. No water in the tank. Changed my room and the new one broke after 1 use. There were some brown spots on the sheets in the first room, not sure what it is, but very obvious on the top
Bodde här 2 nätter i december 2023
Svar från Manager 2 jan. 2024
Hello Fred, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your positive feedback on our friendly staff. We understand that language barriers can be challenging, and we will work to improve communication. Regarding the facility issues, we will address them with our maintenance team to prevent any future occurrences. We apologize for the cleanliness issue and will ensure our housekeeping team is more thorough in their inspections. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Dåligt

Ayoola

Gillade inte: Renlighet och boendets skick och faciliteter
Property doesn't seem well maintained.
Bodde här 1 natt i december 2023
Svar från Manager 1 jan. 2024
Hello Ayoola,Thank you for sharing your feedback regarding the maintenance of our property. We apologize if it did not meet your expectations. We appreciate your input and will make sure to address any areas that require attention. Please feel free to contact our management team to further discuss your concerns.

10/10 Fantastiskt

LaTroy

Bodde här 1 natt i december 2023
Svar från Manager 20 jan. 2024
Hello LaTroy,Thank you for choosing to stay with us during your recent visit. We greatly appreciate your positive rating and are delighted to know that you had a wonderful experience at our hotel. We hope to have the opportunity to welcome you back in the future for another memorable stay.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 30 dec. 2023
Dear Guest, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific issues you encountered during your stay. We are committed to providing excellent service and would welcome the opportunity to address any concerns you may have had.

2/10 Väldigt dåligt

Carl

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Manager 30 dec. 2023
Hello Carl,We're sorry to hear that your experience with us fell short of your expectations. We appreciate your feedback and we encourage you to reach out to our hotel directly to further discuss any specific issues you may have encountered. Our goal is to ensure guest satisfaction and we welcome the opportunity to address your concerns.