Reception

Recensioner av Holiday Inn Express Hotel & Suites Danville, an IHG Hotel

2.5 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 197 av 371 recensioner" "
8 - Bra i betyg. 113 av 371 recensioner" "
6 - Okej i betyg. 29 av 371 recensioner" "
4 - Dåligt i betyg. 17 av 371 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 371 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

weslie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well construction wqs goin on and i understand it has to happen. Other than that great
Bodde här 1 natt i maj 2024
Svar från Matt 16 maj 2024
weslie: Thank you for your recent stay and your business! Pleased your overall stay was pleasant. Apologies regarding our parking lot construction. That project should be completed by the first week in June; your patience was very much appreciated. There really never seems to be a good time for this kind of improvement. Safe travels. - Matt Groppi - General Manager

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i april 2024
Svar från Matt 2 maj 2024
Jennifer: Our pleasure to be of service. Thank you for your recent stay. Pleased we met and/or exceeded your expectations. Hope to see you again in the near future! - Matt Groppi - General Manager

10/10 Fantastiskt

Andrea

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The hotel was nice. We enjoyed the hot breakfast very much!!
Bodde här 2 nätter i april 2024
Svar från Matt 2 maj 2024
Andrea: Thank you for your recent stay. Our pleasure to be of service. Pleased you had a comfortable stay at our hotel and that you had an opportunity to enjoy our hot breakfast bar. The "Five Star" rating is appreciated. Hope to see you soon! - Matt Groppi - General Manager

10/10 Fantastiskt

Beverly

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice facility and friendly personnel.
Bodde här 1 natt i april 2024
Svar från Matt 15 apr. 2024
Beverly: I would like to thank you for your recent stay. Our pleasure to be of service. Pleased we were able to meet and/or exceed you expectations. The "Five Star" rating is appreciated. Hope to see you again! - Matt Groppi - General Manager

8/10 Bra

Debra

Reste med familjen, Reste med sin partner
This Holiday Inn and Suites was an older hotel. It was clean but the edges and corners of the room was a little dusty. The bed was wonderful we had a great night of sleep and enjoyed the breakfast. The price was definitely high!
Bodde här 1 natt i april 2024
Svar från Matt 11 apr. 2024
Debra: thank you for your recent stay. We appreciate your comments and feedback. Pleased you enjoyed our hot breakfast and enjoyed a great night of sleep. Hope to see you again! - Matt Groppi - General Manager

10/10 Fantastiskt

Rebecca

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place was quiet, relaxing, and well-maintained.
Bodde här 1 natt i februari 2024
Svar från Matt 25 feb. 2024
Rebecca: Thank you for your recent stay at the Holiday Inn Express located in Danville, Illinois! Pleased that your stat was "quiet, relaxing" and that our team met and/or exceeded your expectations. The "Five Star" review is most appreciated. Hope to see you again in the near future, safe travels. - Matt Groppi - General Manager

10/10 Fantastiskt

Janet

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Matt 19 feb. 2024
Janet: Thank you for your recent stay! Pleased we were able to meet and/or exceed your expectations. Hope to see you again. - Matt Groppi - General Manager

10/10 Fantastiskt

Christophe, Fort Wayne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very new and had a warm feel and updated
Bodde här 2 nätter i januari 2024
Svar från Matt 2 feb. 2024
Christopher: Thank you for your recent stay! Pleased that you enjoyed your stay with us and that we met all of your expectations. Hope to see you again! - Matt Groppi - General Manager.

8/10 Bra

Mark

Bodde här 1 natt i januari 2024
Svar från Matt 25 mars 2024
Mark: A pleasure to be of service. Thank you for your recent stay. Hope to see you again in the near future. - Matt Groppi - General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Location to Golden Nugget casino
Staff were friendly, rooms were clean and breakfast was good. Great location if you are going to the Golden Nugget Casino as its very close!
Bodde här 1 natt i januari 2024
Svar från Matt 25 jan. 2024
Anonymous: Thank you for your recent stay. Pleased you found our property "clean" and our breakfast "good." The 10-star review is most appreciated. Hope you did well at the Golden Nugget! See you again! - Matt Groppi - General Manager

10/10 Fantastiskt

Tessa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Much-needed, relaxation
It has been an amazing trip
Bodde här 1 natt i januari 2024
Svar från Matt 4 jan. 2024
Tessa: thank you for your recent stay at the Holiday Inn Express located in Danville, Illinois. Our pleasure to be of service. The "10 Star" rating per your review is most appreciated; pleased that our hotel met and/or exceeded your expectations. We look forward to your future return. - Matt Groppi - General Manager

10/10 Fantastiskt

Karen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and spacious
Bodde här 1 natt i november 2023
Svar från Matt 24 nov. 2023
Karen: Thank you for your recent stay. Our pleasure to be of service. Pleased our hotel was able to met and/or exceed your expectations; the "Five Star" review is most appreciated. Hope to see you again in the near future! - Matt Groppi - General Manager

10/10 Fantastiskt

Heather

Bodde här 1 natt i november 2023
Svar från Matt 15 dec. 2023
Heather: Thank you for your recent stay at the Holiday Inn Express in Danville, Illinois. The "Five Star" review is most appreciated. We value your business and look forward to seeing you again soon! - Matt Groppi - General Manager

10/10 Fantastiskt

Laura

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Matt 14 nov. 2023
Laura: thank you for your recent stay; your business is valued. It was our pleasure to be of service. Very pleased we were able to meet and/or exceed your expectations. Please come back and see us! - Matt Groppi - General Manager

2/10 Väldigt dåligt

Edward J

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room smell was intolerable. We left and checked in at another property. I only wish there was a way to get a refund.
Bodde här 1 natt i oktober 2023
Svar från Matt 14 nov. 2023
Edward: I have now responded to your review twice. We did not charge you or Expedia. I would call Expedia regarding them refunding your money. Sorry for your bad experience with the smell. - Matt Groppi - General Manager - Holiday Inn Express Danville

10/10 Fantastiskt

Teresa

Gillade: Renlighet och personal och service
The hotel was clean, staff nice and breakfast
Bodde här 1 natt i oktober 2023
Svar från Matt 25 okt. 2023
Teresa: thank you for your recent stay. Please you found our hotel clean our hotel "clean" our staff "nice" and enjoyed our breakfast! The "Five Star" review is most appreciated. Hope to see you again in the near future. - Matt Groppi - General Manager

2/10 Väldigt dåligt

Gerald

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An absolute dump. Dirty, rusty fixtures. Extremely poor maintenance. Grossly over-priced.
Bodde här 1 natt i oktober 2023
Svar från Matt 23 okt. 2023
Gerald: thank you for your recent stay. Please accept my apologies that the hotel did not meet your expectations. The "absolute dump" you refer to is ranked 1st in 2023 in its competitive set (Marriott Town Place, Hampton Inn, Sleep Inn, Best Western) by Expedia travelers in, cleanliness, condition and facilities, amenities and staff and service. Our "grossly overpriced" rate is generally 20-40 lower than the Hampton Inn and Marriott. Perhaps the Ecolodge, Days Inn or the Red Roof Inn would be a future option regarding a rate which is more competitive to your traveling budget. Safe journeys - Matt Groppi - General Manager

8/10 Bra

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and good location
Comfortable and conveniently located off of the highway.
Bodde här 1 natt i oktober 2023
Svar från Matt 22 okt. 2023
Rebecca: Thank you for your recent stay. We value your business. Pleased you found our hotel "comfortable" and "convenient." I hope the next time you are passing through Danville, you will once again decide to choose us for your overnight accommodations! - Matt Groppi - General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Matt 18 okt. 2023
Thank you for your recent stay. Its is most appreciated. Hope we can be of service in the future! - Matt Groppi - General Manager

10/10 Fantastiskt

william

Bodde här 1 natt i september 2023
Svar från Matt 30 sep. 2023
William: Thank you for your recent stay! We appreciate your business and for taking the time to complete a guest survey. Pleased we were able to meet and/or exceed your expectation. Hope to see you again should you be traveling through Danville, Illinois. - Matt Groppi - General Manager

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property
Bodde här 1 natt i september 2023
Svar från Matt 17 sep. 2023
Mellissa: Thank you for your recent stay. Our pleasure to be of service! The "5 Star" review is most appreciated. - Matt Groppi - General Managar

10/10 Fantastiskt

Carla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Stay
We really enjoy staying at this Holiday Inn. We have stayed several times and we really appreciate the way we are treated with friendly service. The rooms are very nice and clean. Breakfast is hot and plentiful.
Bodde här 1 natt i september 2023
Svar från matt 8 sep. 2023
Carla: Thank you for your recent stay. The wonderful review is most appreciated. Pleased that our staff is providing "friendly" service and that our housekeepers are providing clean rooms for your stays. Thanks again for all your past stays! See you again soon! - Matt Groppi - General Manager

10/10 Fantastiskt

Marietta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff and the BEST hotel breakfast I have ever had.
Bodde här 1 natt i augusti 2023
Svar från matt 6 sep. 2023
Marietta: Thank you for your recent stay; your business is appreciated. Pleased we were able to meet and/or exceed your expectations (breakfast)! Hope we have an opportunity to be of service once again in the near future! - Matt Groppi - General Manager - Holiday Inn Express Danville

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Matt 16 aug. 2023
Anonymous: thank you for your recent stay at the Holiday Inn Express in Danville, Illinois. Pleased we could be of service. Hope to see you again in the near future. - Matt Groppi - Holiday Inn Express Danville.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från Matt 16 aug. 2023
Jefferey: Thank you for your recent stay at the Holiday Inn Express Danville. We appreciate your business and the "10 Star" review. Hope to see you again!

2/10 Väldigt dåligt

Charles

Bodde här 1 natt i augusti 2023
Svar från Matt 6 sep. 2023
Charles: Thank you for your recent stay. I would like to apologize that our hotel did not meet your expectations. I'm sure our team can do a better job. Please consider giving us another try. I would be happy to assist you in the reservation process. - Matt Groppi - General Manager

10/10 Fantastiskt

June

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was clean and lovely.
Bodde här 1 natt i juli 2023
Svar från Matt 8 aug. 2023
June: Thank you for being our guest and for the "Five Star" review. Pleased your rooms was "clean and lovely." Our pleasure to be of service! See you next time! - Matt Groppi - General Manager

2/10 Väldigt dåligt

Cody

Bodde här 1 natt i juli 2023
Svar från Matt 1 aug. 2023
Cody: thank you for your recent stay. Apologies that we did not met and/or exceed your expectations. We appreciate your review and your business. Should you be visiting our community in the future, we would love to try again. I'm sure we can do better. Please feel free to call the hotel directly and ask for me. - Matt Groppi - General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Very nice hotel
This was a very nice hotel! The room was clean, and ready when we arrived. We were able to check in early Breakfast was great!
Bodde här 1 natt i juli 2023
Svar från Matt 26 juli 2023
Anonymous: thank you for your recent stay. Pleased you found our hot breakfast bar "great" our hotel "clean" and our front desk staff efficient! Hope we can be of service in the future. - Matt Groppi - General Manager

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Matt 26 juli 2023
Robert: Thank you for your recent stay at the Holiday Inn Express & Suites located in Danville, Illinois. Our pleasure to be of service; your five star review was most gracious. Hope we have another opportunity to be of service! - Matt Groppi - General Manager

4/10 Dåligt

Angela

Reste med familjen
Gillade inte: Personal och service
The hotel itself is ‘meh’ - located across from the penitentiary. The front desk staff called twice in the middle of the night (each call was an hour apart) and woke us up to ask if we had ordered Door Dash (we had not). There was not even an apology for waking us up- ridiculous and very poor service.
Bodde här 1 natt i juni 2023
Svar från Matt 26 juli 2023
Angela: Apologies for not meeting your expectations. Our location? It is what it is, as it is for the eight other hotels we compete with (who really are across the street from us.) Our service? I agree that was very poor service on my teams part, especially when it leads to interupted rest. Again, sincere apologies for the interuptions. Thank you for staying with us and for submitting a review. Should you return to our community for another visit, Im sure we could do a much better job. Feel free to call and ask for me personally. I would be happy to help.

10/10 Fantastiskt

Susanne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great check-in
Bodde här 1 natt i juni 2023
Svar från Matt 26 juli 2023
Susanne: thank you for your recent stay. The "Five Star" review is most appreciated. Pleased our front desk associate did an excellent job at check in. Hope we can be of service again in the future! - Matt Groppi - General Manager

4/10 Dåligt

Gail

Bodde här 1 natt i juni 2023
Svar från Matt 26 juli 2023
Gail: Thank you for your recent stay. Please accept my apologies that our hotel or team did not meet your expectations. I'm sure we can do much better. Should you be returning to Danville for an overnight, please feel free to contact me personally at the hotel for your reservation. It would be my pleasure to help. - Matt Groppi - General Manager

2/10 Väldigt dåligt

Weiping

Bodde här 2 nätter i maj 2023
Svar från Matt 23 juni 2023
Weiping: thank you for your recent stay. My apologies that are hotel fell short of your expectations. We would love to have another opportunity to be of service, I'm sure, by the thousands of satisfied guests we serve each year, we can do much better for you! If I may be of service, personally, please feel free to contact me at your convenience. - Matt Groppi - General Manager

10/10 Fantastiskt

Lindsey

Bodde här 1 natt i juni 2023
Svar från Matt 23 juni 2023
Lindsey: thank you for your recent stay. We appreciate your business and the "Five Star" review. Pleased our team was able to meet and/or exceed your expectation! Hope to see you again soon. - Matt Groppi - General Manager

2/10 Väldigt dåligt

Senie

Bodde här 1 natt i juni 2023
Svar från Matt 23 juni 2023
Senie: Thank you for your recent stay; your business is valued. Apologies that our hotel did not meet and/or exceed your expectations. I'm sure we can a better job. Should you be returning to Danville, please feel free to contact me personally, it would be my pleasure to be of assistance. - Matt Groppi - General Manager

8/10 Bra

Amy

Reste med familjen
Gillade: Renlighet och personal och service
good breakfast, clean room, quiet
Bodde här 6 nätter i maj 2023
Svar från Matt 25 maj 2023
Amy: thank you for your recent stay. Our pleasure to be of service. Pleased you enjoyed our free hot breakast and found your room accommodation clean and in order. Hope we have the opportunity to see you again in the near future. - Matt Groppi - General Manager

10/10 Fantastiskt

Marilyn

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
n/a
Bodde här 1 natt i maj 2023
Svar från Matt 25 maj 2023
Marilynn: Thank you for your recent stay. We appreciate your business and the "Five Star" review. Hope to see you again soon. - Matt Groppi - General Manager

8/10 Bra

Niles

Bodde här 1 natt i maj 2023
Svar från Matt 12 juni 2023
Niles: Thank you for your recent stay at the Holiday Inn Express & Suites, located in Danville, Illinois. Our pleasure to be of service. Should you be returning to our area, we hope you once again choose us for your travel needs! - Matt Groppi - General Manager

10/10 Fantastiskt

don

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Matt 13 maj 2023
Don: Thank you for your recent stay at the Holiday Inn Express & Suites in Danville, Illinois. Our pleasure to be of service; your business is most appreciated. Hope we have the opportunity to see you again! - Matt Groppi - General Manager

10/10 Fantastiskt

Joe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check-in went very smooth. Room and facility is very nice. Clean very well kept paws. Nice and clean little chilly, but was nice overall awesome.
Bodde här 1 natt i maj 2023
Svar från Matt 13 maj 2023
Joe: Thank your for your recent stay. So pleased you had an "awesome" stay and that we were able to meet your expectations. Hope to see you again soon! - Matt Groppi - General Manger

8/10 Bra

Anita

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was really fine.
Bodde här 1 natt i maj 2023
Svar från Matt 13 maj 2023
Anita: Thank you for your recent stay, your business is most appreciated! Hope to see you again when you are traveling through Danville. - Matt Groppi - General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect for our overnight stay on our travels
Bodde här 1 natt i april 2023
Svar från Matt 2 maj 2023
Anonymous: Thank you for your recent stay. We appreciate your business and the "Five Star" review. So very pleased we were able to meet and/or exceed your expectations. Hope to see you again! - Matt Groppi - General Manager - Holiday Inn Express Danville

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Matt 2 maj 2023
Mark: thank you for your recent stay. We appreciate your business and the "Five" Star review. Hope to see you again in the near future. Safe travels - Matt Groppi - General Manager -Holiday Inn Express Danville

8/10 Bra

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean-comfortable, no vegetarian breakfast option.
This hotel was convenient, clean, and comfortable. The location was close to the freeway. The breakfast was really the only disappointing part - because there is not much for a vegetarian. But the most disappointing part was the manager’s response when I suggested for vegetarians they at least add breakfast potatoes. He said “nope, that will never happen because corporate tells what to serve, and that’s it”. Bad response.
Bodde här 1 natt i april 2023
Svar från Matt 26 apr. 2023
Rebecca: thank you for your recent stay! It was our pleasure to be of service. Pleased you found our location "convenient" and your over night accommodation "clean and comfortable." Apologies that our breakfast disappointed you due to the lack of vegetarian choices. I'm sorry you were disappointed with my response; as I mentioned (three or four times) the brand determines the menu options and breakfast choices. I am governed by that. While I appreciate your suggestion AND support you suggestionit is not an option for the hotel breakfast or Holiday Inn Expresses. That is a IHG Brand decision - Matt Groppi - General Manager

8/10 Bra

RACHEL

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Matt 2 maj 2023
Rachel: thank you for your recent stay. Our pleasure to be of service. Hope to see you again in the near future - Matt Groppi - General Manager

10/10 Fantastiskt

Ashokkumar

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was good with many options compared to other hotels and they were re-filling without any delays. The front desk and breakfast helper person are friendly and polite.
Bodde här 2 nätter i mars 2023
Svar från Matt 1 apr. 2023
Ashokkumar: thank you for your recent stay, your business is valued. We appreciate the "5 Star" review. Pleased you found our staff "friendly and polite" and our breakfast plentiful. Hope to see you again. - Matt Groppi - General Manager

8/10 Bra

kenneth

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family visit
Room was comfortable and quiet. Dry good breakfast. Employees were helpful. I would stay here again.
Bodde här 4 nätter i mars 2023
Svar från matt 1 apr. 2023
Kenneth: Thank you for your recent stay at the Holiday Inn Express Danville. Pleased your room was "comfortable and quiet" and that our employees were helpful. We look forward to your next visit! - Matt Groppi - General Manager

8/10 Bra

Stacy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place to stay
Perfectly fine. Hot met our needs for the weekend.
Bodde här 2 nätter i mars 2023
Svar från Matt 1 apr. 2023
Stacy thank you for stay! Pleased we met your needs for the weekend! Hope to see you again. - Matt Groppi - General Manager

10/10 Fantastiskt

Donald E

Bodde här 1 natt i mars 2023
Svar från Matt 20 apr. 2023
Donald E: Thank you for your recent stay at the Holiday Inn Express & Suites, located in Danville, Illinois. We appreciate your business and the "Five Star" review. We look forward to welcoming you back! - Matt Groppi - General Manager