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Recensioner av ASTON Denpasar Hotel & Convention Center

4 out of 5
ASTON Denpasar Hotel & Convention Center
Jl. Gatot Subroto, Barat No. 283, Denpasar, Bali

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 20 av 87 recensioner" "
8 - Bra i betyg. 40 av 87 recensioner" "
6 - Okej i betyg. 15 av 87 recensioner" "
4 - Dåligt i betyg. 7 av 87 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 87 recensioner" "

7,8/10

Renlighet

8,2/10

Personal och service

6,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

8/10 Bra

Evelyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2018
Svar från Sony 12 nov. 2018
Dear Evelyn, Thank you for your review, and we look forward to welcoming you back soon in our hotel. Sincerely, Sony Bambang General Manager

8/10 Bra

Therese, Malmö, Sweden

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Large, nice room
Fresh room, friendly staff, good service.

10/10 Fantastiskt

Amnah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The reception names Yogi was exceptionally helpful
Bodde här 3 nätter i februari 2024
Svar från Ady 8 feb. 2024
Dear Amnah,Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for leaving your kind words for us, here at Expedia.It is delightful to learn that you had a captivating experience during your stay with us. All of our teammembers were also very happy when they heard about your comment. We all really appreciate it.Thank you again, and we look forward to welcoming you again in the future.Kind regards,I Gede Ady SuardiGeneral Manager

6/10 Okej

Steven, Sydney

It's quite far away from any attractions. Food option is not appetising.
Bodde här 2 nätter i september 2023
Svar från Ady 4 okt. 2023
Dear Steven,Thank you for sharing your comments following your recent stay at Aston Denpasar Hotel & Convention Center. I would like to apologize and I am terrible sorry to hear that we fell short of your expectations especially regarding the food. This is certainly not the level of service we aspire to or what our guests have a right to expect.I have communicated following your feedback to the related manager for better improvement, and allow us for another opportunity to serve you better in the future.We are happy to inform you that our location close to the attraction areas such as Bajrasandi Monument as it is as Denpasar icon, Jagatnatha Temple, Art Center, and some interesting places which is good to be visited while in Denpasar and also recommended area to visit north Bali. Our Concierge team would behappy to assist your sightseeing’s need while you are visiting Denpasar.We look forward to welcome you back soon.Sincerely,I Gede Ady SuardiGeneral Manager

2/10 Väldigt dåligt

ROBERT BRIAN, Okayama

Reste i grupp, Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
POSSIBLE CREDIT CARD FRAUD. I stayed there on January 23rd to january 27th 2023. At that time the hotel scanned my credit card to secure a deposit. They correctly withdrew my expedia bill. with which I have no issue. However 5 additional amounts accounting to 80702 JPY were withdrawn against google ads exactly at the time I stayed there. The hotel was the only institution to physically touch my card in the previous two months. I used it on the 25th in Ubud and it cannot be that restaurant as the amounts were withdrawn beforehand. I approached the hotel to report the possibility that fraud has been committed by one of their staff. I contacted Google ads and they confirmed the card details were used by a third party (indonesian name gmail starting with S). Their accountant basically just said they have secure systems and their hotel does not record credit card information, This is PATENTLY untrue because I was shown a print out of my card details (name, number, expiry and PIN) printed on a paper. This can ONLY be done if my information was stored on their system. DO NOT LET THEM SEE YOUR CREDIT CARD I am still awaiting a satisfactory result from their accountant.

10/10 Fantastiskt

Wendy Marie

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed at the property while attending a conference there. The facilities and staff were excellent for the purpose. Overall, everything at the hotel was fine except for dinner at the restaurant. It took over half an hour to receive the dish I ordered and some people at my table had to wait even longer.
Bodde här 1 natt i augusti 2023
Svar från Ady 16 aug. 2023
Dear Wendy Marie,Thank you for sharing your experience following your recent stay at Aston Denpasar Hotel & Convention Center.Do apologize for the inconvenience during your stayed with us, and I personally appreciate your positive feedback and I have conveyed it to the team for better improvement.We look forward to welcome you back again soon.Sincerely,I Gede Ady SuardiGeneral Manager

8/10 Bra

Siegfried, Upland

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Wonderful staff, nice food, decent location, not a great place to go out for a walk (although the security guard is quick to help stop traffic so you can cross the street). Bali had a rough 3 years with the tourist industry decimated by covid; the hotel is coming back, but be tolerant if the facilities are still recovering. Staff were a pleasure to interact with.
Bodde här 1 natt i augusti 2023
Svar från Ady 16 aug. 2023
Dear Siegfried,Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for the feedback you have given to us on this review here, on Expedia.I am happy to learn that you like the products and service we deliver; and as we always strive to deliver only the best for our guests, I really appreciate every feedback and input from our guests, therefore we always have the chance to be better and better. I am glad to advise that we are now in the progress of maintenance project for every aspect of our building in order to re-alive the excellence of our hotel. Hopefully we will be as shining as new when you return to our property.Thank you again, and we look forward to looking after you again in the not-so-distant future.Sincerely,I Gede Ady SuardiGeneral Manager

6/10 Okej

Jody

Reste med sin partner
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Staff always wanting payment before we had finished meals. Toilet blocked regularly, toiletries not replaced. Bed and room comfortable, TV had only instructions in Bahasa. SPA advertised has not been available for a long time, so it is wrong to advertise a SPA massage service, as this was one of the reasons we selected the hotel. The other was the GYM, very good service but, not run directly by the hotel and only one guest from each room can use the gym, and then only once per 24 hours. This is not expectable. The basic stuff was fine and breakfast was quality, but we can do better for the price in Sanur. Ideal for Indonesian conventions not not for other types of guests.
Bodde här 3 nätter i juli 2023
Svar från Ady 18 juli 2023
Dear Jody,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence toour guests. I thank you again for your attention to the details and sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincerely,I Gede Ady SuardiGeneral Manager

6/10 Okej

Anom

2/10 Väldigt dåligt

Don

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The floor carpet was so old that it was dusty and the towels smelled of mold. I do not recommend this hotel
Bodde här 2 nätter i november 2022
Svar från Ady 29 nov. 2022
Dear Don,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence to our guests. Within this opportunity I would also like to advise that we are in the progress of our maintenance project throughout the building in order to keep our building in its excellent performance.Sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincere,I Gede Ady SuardiGeneral Manager Incharge

10/10 Fantastiskt

NATHAN

Bodde här 6 nätter i april 2022

10/10 Fantastiskt

Yora

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i november 2019
Svar från Aston Denpasar 29 nov. 2019
Dear Valued Guest, Thank you for your rating on us. We look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
the rooms were good for the family
Bodde här 3 nätter i oktober 2019
Svar från Aston Denpasar 18 okt. 2019
Dear Valued Guest, Thank you for your nice review, and yes, delighted to inform you that our room sizes are suits to family especially our 2-bedroom type with its size is 60 m2. Thank you and we look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager.

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
Bodde här 2 nätter i oktober 2019

8/10 Bra

Verifierad resenär

Bodde här 2 nätter i september 2019
Svar från Aston Denpasar 26 sep. 2019
Dear Traveler, Thank you for the rating. We look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
not a good experience
When I arrived I was quickly unsold because I was told that the first room that was on Hotels.com was only available to smokers. Then after paying more they made me wait for 20 minutes to “prepare the room.” Finally, I get to the room but it was super hot! Couldn’t find the AC for awhile. Had to search. Finally, found one of them but it didn’t work. The other one blew very weak. I asked for help. They sent an engineer. Long story short... 4 hours later, the engineer still couldn’t fix it. I was so weary at that point that I felt unwell. I finally just told the front desk that I couldn’t take it anymore and needed to find a new place. At that point they were very polite. And totally admitted they messed up. But it was too late.
Bodde här 1 natt i september 2019

4/10 Dåligt

Daniel

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Poorly lit room, unsuitable for business traveller
Not suitable for business travelers. The living area is too dim and impossible to do any work. No bottled water was provided, guests need to do self collection of water from a water dispenser.
Bodde här 2 nätter i augusti 2019

8/10 Bra

Cecille mai

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kudos for this hotel 👍
We really had a pleasant stay. Staffs are very friendly and accomodating. There’s a wide selection of food in the buffet breakfast. and to our surprise the hotel gave us a free room upgrade. Overalll it’s nice hotel.
Bodde här 7 nätter i juli 2019
Svar från Sony Bambang 8 aug. 2019
Dear Cecille mai, We are delighted to know that our services and breakfast menus meet your needs. We look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

10/10 Fantastiskt

Yora

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2019
Svar från Aston Denpasar 19 juni 2019
Dear Yora, Thank you very much for your 5-star rating on us! Sincerely, Sony Bambang General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2019
Svar från Sony 9 apr. 2019
Dear Valued Guest, We are delighted to receive your 5 stars rating on us, thank you! Sincerely, Sony Bambang General Manager

2/10 Väldigt dåligt

Larry

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2019

6/10 Okej

Verifierad resenär

Hotel restaurant had a generous menu but when ordering we were advised that only about 5 dishes were available including limits on how many of each dish we could provide. No choice as not many options locally as an alternative. Staff friendly and hotel condition was average. Location a bit too far from the city/airport.
Bodde här 1 natt i januari 2019
Svar från Sony Bambang 27 mars 2019
Dear Traveler, We do apologize for the inconvenience following your recent stay with us. And as our commitment to resolve guest issue, we had cross checked directly to related department that at that time we were busy with some orders especially through room service, therefore we sold out some menus. Thank you for your constructive feedback on us, and we look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

8/10 Bra

Cheryll

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2018
Svar från Sony 20 juni 2018
Dear Cheryll, Thank you for your review. Sincerely, Sony Bambang General Manager

6/10 Okej

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
nice hotel and staff
No one came and picked us up at airport and we set that up when we made reservations.
Bodde här 1 natt i april 2018
Svar från Sony 26 apr. 2018
Dear Valued Guest, We do apologize for the inconvenience following your arrival at our hotel. Currently we are re-training all our staffs to improve the service. Thank you. Sincerely, Sony Bambang General Manager

8/10 Bra

Kenneth

Gillade: Personal och service
Eh, just okay
Hotel was okay....the hotel put us into a smoking room initially and then moved "upgraded" us into a non smoking room. The AC in the main bedroom didn't work too well but the other room had a strong AC. The carpet was a bit soiled which requires some attention soon. The bathrooms were okay just to shower...wouldn't want to spend anytime longer in there. The bed was fairly large. The lighting in the room was horrible.
Bodde här 2 nätter i november 2017
Dear Kenneth, We do apologize for the inconvenience following your recent stay with us. we are delighted to inform you that currently we are renovating some rooms, we do hope it will meet your expectation for you upcoming arrival. Thank you. Sincerely, Sony Bambang General Manager

6/10 Okej

Jacopo

Gillade: Personal och service
Sorry, not using it again
Great staff, one bedroom apt pretty spacious, not exactly in perfect conditions and not properly tidy. I was facing the restaurant and pool, every morning at 8am loud music and screaming people bathing. Plus, gym nearby with absurd loud music until 8.30pm
Bodde här 3 nätter i september 2017

10/10 Fantastiskt

Masrur, London, UK

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best place to stay for polite staffs & Halal food
First and foremost, what caught our attention was the politeness of the hotel staffs. They were very accommodating and make you feel right at home. From manager to waiting staffs everyone was very nice and friendly. The atmosphere was very calm and relaxed despite of being peak season in Bali . We chose the hotel for it's halal catering and alcohol free environment. The hotel transport is reasonably priced and will give you a peace of mind with a trusted and friendly hotel staff driving you around. Please be little cautious about renting a car with a driver as many a time these drivers will take you places you had no plans to visit. they make their money that way.
Bodde här 11 nätter i juli 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2017

10/10 Fantastiskt

Keith D

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
pleasant stay
The hotel was very nice and the service was excellent. It was a little far from the Airport but close to my meetings. They were somewhat flexible with my checkout time which was helpful.
Dear Keith D, Thank you for your excellent review following your recent stay with us! Looking forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Ike , Solo

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel pertama sy di Bali..puassss !!

8/10 Bra

deni

Gillade: Rummets bekvämlighet
not so bad
is a good for family,and good for want stay with halal food

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet

6/10 Okej

Kristine, Sydney

Gillade: Renlighet, personal och service och rummets bekvämlighet
Convenient for conferences
We stayed here for a few days as we attended a conference here. It was a long way from tourist spots. It was comfortable and well-appointed. Staff were friendly and helpful. Breakfast was an additional charge. The breakfast had a wide selection. Room service was excellent. Tile grouting needed to be replaced. Items from the frig and drinks from room service were exorbitantly priced----as in 5 times the regular price. Bring in your own snacks and drinks. The hotel did not have a bar.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Nice hotel
The hotel room is not bad, especially the studio room is much bigger than I imagined. The staff are very friendly and well-mannered. However unlike Kuta, not much night life near Denpasar. There's only one convenience store opposite to the hotel. No place you can go near the hotel.

8/10 Bra

Ramawatar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Shiv, Singapore

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
In the heart of Denpasar and chaotic traffic
The hotel facilities are good for the price. However the location is not ideal as there will be lots of traffic while going to or coming from any tourist spot. Suggest to use this only as a day or two max hotel. We stayed there for 7 days and 6 Nights, so might have had an overkill for us.

10/10 Fantastiskt

Andy & Kirsty, Australia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly & helpfu
The rooms were nice, pillows to large for our comfort. But this is the only negative. The breakfast, the transport and the staff were excellent.

8/10 Bra

Budi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Affordable place and great service
Stayed in Aston Denpasar for 2 nights. The room was in good condition, TV is a tad too small for my liking. Room service is excellent for the price. I would consider staying at this hotel again in future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter

10/10 Fantastiskt

Siva, Malaysia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very nice and near to town.
very nice, I and my family were treated well by hotel management and staff. Nice environment and beautiful location. I appreciate the cleanses.Next time I will choose again this hotel if I happen to go Bali.

4/10 Dåligt

Manuela und Uwe

Gillade: Renlighet och personal och service
Hotel in Ordnung, Lage schlecht
die Lage macht eine Übenachteiligt überflüssig Zimmer gross und vernünftiges Bad(jedoch mit üblichen asiatischen Schimmelproblem), jedoch kein Balkon Sauberkeit und Schlafquallität waren gut beim Früstück gab man sich Mühe, war gut ein/ ausschecken war locker

8/10 Bra

Janet, Sydney

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Nice restaurant, 3x great swimming pool
Our two had dinner there for salmon stick, fish salad and Pad Tai and juice and coke, comes total only for A$30, cheap and delicious! The room is quite big but seems hasn't be renovated for ages. Staffs are a bit cold if compare with the other hotels. 3x long swimming pools are great but only open till 6pm while its till expose to the strong sun beam, the foyer is beautiful and have artist there play local music at evening. The worst thing makes me not return in the future is, it close to no where, if you are not go there for business nearby, no point to accommodate at this hotel.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Prima Hotel
Netjes hotel, goede voorzieningen, op loopafstand van het hotel valt niet veel te beleven, maar dat is sowieso in Denpasar. Wij hebben het hotel gebruikt als eerste nacht na aankomst om vervolgens verder te trekken. Het Hotel heeft een heerlijk zwembad en een erg goede keuken. Het is niet duur in verhouden tot wat je er voor krijgt. Het is ons prima bevallen.

6/10 Okej

Yogananthan, Ballito

Bali trip
nice hotel, lovely people. room very damp. uncomfortable

8/10 Bra

落ち葉拾い, 出張

Gillade: Renlighet, personal och service och boendets skick och faciliteter
コストパーフォーマンスはよいです。
空港からタクシーで１時間（１０００円）ぐらいで、デンパサール市の中心から２Kmぐらい北にあります。中心部までは、歩くと３０分ぐらいかかります。アンコット（乗合の小さい車）に乗れば５０円で中心部に行けます。国際会議で利用しました。ホテルの設備が立派な割には、格安で泊まれました。ビーチに泊まらないでここを拠点にバリの中を歩き回るのも良いかもしれません。ホテルの正面の道を横断（横断を助ける人がいます）すると、レストランとKマートもあります。スーパーマーケットは、ホテルの前の道を右にまっすぐ進み、交差点と川を渡った先の道路左側にありました。歩いて１２分ぐらいです。

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service