Utsikt från boendet

Recensioner av Kimpton Hotel Monaco Denver, an IHG Hotel

4 out of 5

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 568 av 1000 recensioner" "
8 - Bra i betyg. 237 av 1000 recensioner" "
6 - Okej i betyg. 97 av 1000 recensioner" "
4 - Dåligt i betyg. 65 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 33 av 1000 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

6/10 Okej

Miguel

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Its was a beautiful stay. We did have trouble finding how to get my car parked. We did require more counter space and outlets to charge our phone , plug in hair tools etc in the room. And beds were highly uncomfortable, regardless we were taken care of by personel and the front desk.
Bodde här 1 natt i april 2024
Svar från The Hotel Monaco Team 1 maj 2024
Miguel,Thank you for taking the time to review your stay with us here at the Monaco. We are sad to hear you had troubles with parking and the beds. We strive for everyone's stays to be spectacular and apologize for coming up short. We hope to see you again in the future to make a better second impression

2/10 Väldigt dåligt

Blanca

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Property Management 24 apr. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Okej

Jarrod

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
I enjoyed the location. It seemed fairly central to alot of nearby entertainment. The lobby however reminded me of a kennel which i understand had to do with being dog friendly but i felt there could be extra steps involved with keeping it at least smelling cleaner. The only other thing i could say is the upfront deposit was high aswell as a non itemized return of said deposit after days of waiting
Bodde här 3 nätter i april 2024
Svar från Property Management 24 apr. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 Väldigt dåligt

IAN, Nederland

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Disappointing stay. Hotel is aging, not as nice as other Kimptons, room a weird shape and size and looked out into a parking garage. Definitely wouldn’t stay again.
Bodde här 1 natt i april 2024
Svar från The Hotel Monaco Team 14 apr. 2024
Thank you for taking the time to review your stay Ian. We are deeply saddened to hear you had a disappointing stay. As we are an urban hotel some of our rooms are facing the structures around us, but we do hope that you choose to return and we can get you in a different facing room for a better second impression.

6/10 Okej

Christopher

Bodde här 3 nätter i april 2024
Svar från The Hotel Monaco Team 29 apr. 2024
Hi Christopher, Thank you for taking the time to review your stay.

10/10 Fantastiskt

Astrid

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
☺️
Bodde här 1 natt i april 2024
Svar från The Hotel Monaco Team 5 apr. 2024
Thank you Astrid. We are delighted to hear you had a good experience and hope to see you again soon.

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful, clean large room with two queens. Would definitely stay there again.
Bodde här 1 natt i mars 2024
Svar från The Hotel Monaco Team 26 mars 2024
John,Thank you so much for taking the time to review your stay. Lovely to hear you enjoyed and we hope to welcome you back soon.

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was within walking distance to many restaurants and stores and very friendly staff.
Bodde här 4 nätter i mars 2024
Svar från The Hotel Monaco Team 23 mars 2024
Thank you Jennifer for your review. Happy to hear you enjoyed your time here at the Monaco and we hope to see you again in the future

10/10 Fantastiskt

leslie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed for an Avalanche game. The Hotel was very clean, and the staff was very friendly and nice.
Bodde här 1 natt i mars 2024
Svar från The Hotel Monaco Team 12 mars 2024
Leslie,Thank you for your review and for choosing the Hotel Monaco for your stay. Happy to hear you enjoyed and hope to see you again soon.

10/10 Fantastiskt

Rizalina

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was so helpful
Bodde här 1 natt i februari 2024
Svar från The Hotel Monaco Team 28 feb. 2024
Thank you so much for taking the time to review your stay. We hope to see you again in the future!

10/10 Fantastiskt

Deidre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från The Hotel Monaco Team 25 feb. 2024
Thank you for taking the time to review your stay. We hope to have you here with us again in the future.

8/10 Bra

Leslie, Verona

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff should smile more ; room had an elevated parking lot view line ; parking is ridiculously expensive ; lobby lounge is very very warm and inviting
Bodde här 4 nätter i februari 2024
Svar från Hotel Management 21 feb. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Fantastiskt

Kurt

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff and very nice room.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 21 feb. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okej

Andrea

Affärsresenär, Reste med sin partner
We needed to ask twice for things to get done. Customer service not at to par
Bodde här 2 nätter i februari 2024
Svar från The Hotel Monaco Team 12 feb. 2024
Thank you Andrea for providing feedback for your stay. We are sorry to hear you were not satisfied during your stay. We apologize for coming up short and will use the provided feedback to help our staff improve.

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The valet is crazy expensive
Bodde här 3 nätter i februari 2024
Svar från The Hotel Monaco Team 5 feb. 2024
Thank you for your feedback.

8/10 Bra

faye

Bodde här 3 nätter i februari 2024
Svar från The Hotel Monaco Team 23 mars 2024
Thank you for your review.

10/10 Fantastiskt

Alice

Bodde här 2 nätter i januari 2024
Svar från Jess 4 feb. 2024
Thank you so much Alice for taking the time to review your stay. We hope to see you soon.

10/10 Fantastiskt

Mark

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Return visitor
Everything was clean. Excellent and friendly service by everyone.
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 29 jan. 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was really amazing. Staff was great and loved all of the amenities.
Bodde här 1 natt i januari 2024
Svar från Hotel Management 29 jan. 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Fantastiskt

Corbin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room! Felt like we had a little apartment. Room was very clean and updated!
Bodde här 4 nätter i januari 2024
Svar från Hotel Management 29 jan. 2024
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

8/10 Bra

Joseph

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Hotel is a touch dated, but was still a great option for 1 night in Denver. Small things: water pressure in shower was weak, the television should be updated - it was a struggle to use, they could add a bluetooth speaker to the rooms, the elevators need to be redone. Everyone was incredibly courteous and kind, loved the free wine hour from 5-6 pm and then also the free nightcap from 8-10 pm. Overall a good stay with a solid price to match.
Bodde här 1 natt i januari 2024
Svar från Hotel Management 22 jan. 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Fantastiskt

Jenny

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Brian at the front desk was delightful. Room was large and comfortable.
Bodde här 1 natt i januari 2024
Svar från Hotel Management 22 jan. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great room/hotel decor/ambiance, the room was large & the soaking tub was great. Bathroom floor could be cleaned better. It would have been nice if the restaurant had dessert options.
Bodde här 1 natt i januari 2024
Svar från Jess 9 jan. 2024
Thank you for taking the time to review your stay, we are so happy to hear you enjoyed the tub. We appreciate your feedback and will be sure to follow up with the appropriate teams. We hope to see you again!

8/10 Bra

Janet

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It would be nice if there was Bluetooth speakers in the room. Chicago has them.
Bodde här 3 nätter i januari 2024
Svar från Jess 9 jan. 2024
Thank you for your feedback. We are always looking for ways to improve and will be forwarding this along to the correct team

6/10 Okej

ROBERTO

Bodde här 4 nätter i december 2023
Svar från Hotel Management 29 jan. 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Fantastiskt

Julie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Jess 9 jan. 2024
Thank you for the review. We hope to see you again soon

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dog friendly and human friendly
Loved everything about the Kimpton and what a great dog friendly hotel.
Bodde här 2 nätter i januari 2024
Svar från Jess 9 jan. 2024
Thank you for taking the time to review your stay Sharon. Always happy to have our guests and their pets here with us

10/10 Fantastiskt

Kip

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property. We will be coming back.
Bodde här 1 natt i december 2023
Svar från Hotel Management 2 jan. 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Fantastiskt

Frances

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a great stay with my dogs and partner. The front desk lady, Alyssa, was fantastic! Can’t wait for our next stay!
Bodde här 4 nätter i december 2023
Svar från Hotel Management 2 jan. 2024
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Alyssa. We look forward to welcoming you back to our hotel in the future!

10/10 Fantastiskt

Andrea

Bodde här 1 natt i december 2023
Svar från Hotel Management 22 jan. 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Fantastiskt

Michael, Abington

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Short but quality stay. Staff was pleasant and helpful. Very pleased.
Bodde här 3 nätter i december 2023
Svar från Hotel Management 26 dec. 2023
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okej

Douglas

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från The Hotel Monaco Team 11 dec. 2023
Dear Douglas,We are sorry to hear that we came up short of your expectations during your stay. We do hope you will return so we may have a chance at a better impression.

10/10 Fantastiskt

Hayden

Bodde här 2 nätter i december 2023
Svar från The Hotel Monaco Team 11 dec. 2023
Thank you Hayden! Always great to hear of a positive stay.

2/10 Väldigt dåligt

Stephanie

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible experience.
Check in time is 3 and we had to wait until 4:30 to check in. The next night, Pres. Biden stayed at the hotel and we had to go thru crazy security, were not allowed to leave our room nor were we allowed to eat. It was AWFUL....and no one said a thing to us. We had to leave our car in the middle of a protest.....It was an incredibly awful experience.
Bodde här 3 nätter i november 2023
Svar från The Hotel Monaco Team 11 dec. 2023
Stephanie,Thank you for taking the time to review your stay with us and we are truly sorry for the inconveniences faced during your stay. We at the hotel were unfortunately given conflicting information regarding parking as well as movement within the hotel so we do deeply apologize for this. We hope you will return so we may have a chance at a better second impression

10/10 Fantastiskt

Sarah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Hotel Management 18 dec. 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Fantastiskt

Karen

Bodde här 1 natt i november 2023
Svar från The Hotel Monaco Team 11 dec. 2023
Thank you for your review, we hope to see you again soon.

6/10 Okej

Jennifer, Boynton Beach

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bare bones. No coffee pots in rooms, or irons/ironing boards restaurant very limited hours.
Bodde här 5 nätter i november 2023
Svar från Hotel Management 20 nov. 2023
Thank you for taking the time to review our hotel, Jennifer. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 Väldigt dåligt

kim

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 3 nätter i november 2023
Svar från The Hotel Monaco Team 16 nov. 2023
We are sorry to hear that your stay was less than expected. We strive to make every guests stay remarkable and are saddened to hear we fell short.We thank you for taking the time to review your stay.

8/10 Bra

DOUGLAS

Bodde här 1 natt i oktober 2023
Svar från Hotel Management 7 nov. 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Fantastiskt

Kelli

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Jess 30 okt. 2023
Thank you for taking the time to review your stay, hope to see you again soon.

6/10 Okej

Deb

Reste med familjen
Gillade: Renlighet
Great location in the centre of Denver, and quite beautifully appointed. The service in the restaurant was great, as was the food. The 'happy hour' rates for drinks and food was great value. The poor service/engagement of the check in was disappointing, we were not made to feel welcome. The lack of facilities in the room (no coffee/tea making ability, no ability to order room service, no clock) made this a very expensive stay. I expect more when I am paying nearly $600 USD a night for a hotel room, even in Denver.
Bodde här 1 natt i oktober 2023
Svar från Hotel Management 27 okt. 2023
Thank you for taking the time to review our hotel, Deb. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Fantastiskt

Marissa

Bodde här 3 nätter i oktober 2023
Svar från Hotel Management 7 nov. 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Bra

Michelle, Sammamish

Reste med familjen
Gillade: Renlighet och personal och service
Nice hotel in a not so great area. Dirty & smelly outside, not the hotels fault. Tons of construction everywhere which was annoying as a tourist. I felt safe walking from train station area at night despite obvious homeless people around though. Room was perfect for 4 people, high ceilings and lots of space.
Bodde här 4 nätter i oktober 2023
Svar från Hotel Management 13 okt. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Fantastiskt

Tyler

Bodde här 1 natt i oktober 2023
Svar från Hotel Management 30 okt. 2023
Thank you for this fabulous rating, Tyler! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okej

Maryann

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Overpriced for the experience
The staff was wonderful! The hotel itself was disappointing. Our room was small, with one corner window facing the parking garage and overlooking a roof of equipment and bird droppings. The rug was coming up by the edge of the wall. I wouldn't mind any of that if the price point matched - but that was WAY too expensive to look at a parking garage.
Bodde här 1 natt i september 2023
Svar från Hotel Management 6 okt. 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are truly sorry and disappointed to hear about the perception you are left with about our accommodations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

8/10 Bra

FELICE, Delray Beach

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The original room I was given was awful, like a dungeon! Window was literally feet away from a parking garage, where if the shade was open, cars and people would be looking right into your window! And No sunlight at all. Buyers beware! However, I asked for a room change and was given a beautiful, spacious, comfy room.
Bodde här 4 nätter i september 2023
Svar från Hotel Management 6 okt. 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 Väldigt dåligt

Matthew

Bodde här 1 natt i september 2023
Svar från The Hotel Monaco Team 2 okt. 2023
We are sorry to hear that you did not enjoy your stay here. We welcome all feedback and again our sincere apologies for the issues during your stay

6/10 Okej

Collin

Gillade: Personal och service
Bodde här 1 natt i september 2023
Svar från The Hotel Monaco Team 27 sep. 2023
Thank you for your feedback

4/10 Dåligt

Irie

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I stayed here a couple years ago and it was FABULOUS. This visit was mediocre at best. Any requests from the front desk for housekeeping or extra pillows or the like took HOURS. Dinner food from the hotel restaurant was great but extremely limited in availability and also took a long time. Breakfast was boring, lacked flavor and the potatoes were served cold. The morning front desk personnel were great but afternoon front desk workers had very poor attitudes. I noticed lots of stains in the hallways along with a strange smell and housekeeping left behind their used rags in my room after turndown service. For the price I expected much better.
Bodde här 3 nätter i september 2023
Svar från The Hotel Monaco Team 19 sep. 2023
Thank you Irie for taking the time to review your stay. We are deeply saddened to hear that you did not enjoy your stay and have taken your feedback to the appropriate teams. We welcome all feedback and again our sincere apologies for the issues during your stay

8/10 Bra

Justyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room wasn’t what I booked but overall a good stay
Bodde här 2 nätter i september 2023
Svar från Hotel Management 27 okt. 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!