Bekvämlighet

Recensioner av Sheraton Mustika Yogyakarta Resort and Spa

5 out of 5
Sheraton Mustika Yogyakarta Resort and Spa
JL Laksda Adisucipto KM 8.7, Depok, Yogyakarta

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 83 av 243 recensioner" "
8 - Bra i betyg. 107 av 243 recensioner" "
6 - Okej i betyg. 37 av 243 recensioner" "
4 - Dåligt i betyg. 11 av 243 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 243 recensioner" "

8,0/10

Renlighet

8,6/10

Personal och service

8,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Seiji

Gillade: Personal och service och bekvämligheter
トイレやバスタブが綺麗でない。アメニティが人数分無かったなど、5星にしては満足にはいたらない
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

EUN SU

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Adequate but not as good as the photos suggest
This hotel had a grand(iose) reception area/lobby and facade, but the room needed some work -- it felt old, tired, and was somewhat falling apart. Also, the way that the room's door opened made it very awkward to pass especially when lugging a bag.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Ankit

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very good stay
Very comfortable. Staff very courteous. We got some vegetarian dishes specially prepared for us for breakfast.
Bodde här 3 nätter i september 2023

6/10 Okej

Shiro

Gillade: Personal och service
Bodde här 3 nätter i augusti 2023

10/10 Fantastiskt

Shailendra Kumar Sinha

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
it is nice property to relax.
Bodde här 3 nätter i juli 2023

8/10 Bra

anthony, South Beloit

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff at breakfast was top notch. Everything from the time you check in until you leave was care of service and attention to detail
Bodde här 7 nätter i juni 2023

10/10 Fantastiskt

raney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
You will love it
What can I say? This was the best resort I have ever stayed at. The food……exceptional. Restaurant manager Bagus Hart Wibowo and his staff…….the best
Bodde här 5 nätter i juni 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Tea 19 juni 2023
Dear Mrs. Raney, Greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

10/10 Fantastiskt

Frédéric

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Tea 15 juni 2023
Dear Mr. Frederic, greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

6/10 Okej

Harsha

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i juni 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 7 juni 2023
Dear Harsha,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bra

Heinken

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family stay for 3 night
Stay with whole family of 14 people. Check in process was easy and recieve all what we requested. Breakfast was grate and tasty. staff was very helpful. Kids enjoyed the pool. Pool was big and castle type Slight draw back was the aged building. Maintenance team do their best but doors and windows are old.
Bodde här 3 nätter i april 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team 28 apr. 2023
Dear Mr. Heinken,Warm greetings from Sheraton Mustika YogyakartaWe would like to thank you for writing us a nice review. We are happy to hear that you and your big family enjoyed the stay at our resort. Right now we are underway the progress for renovating our rooms. We hope that in the future you and your family can visit us again and experience more new things at Sheraton Mustika Yogyakarta Resort & Spa.Warm regards,Sheraton Mustika Yogyakarta Resort & Spa Team

10/10 Fantastiskt

nikita rani

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel, stayed in the room with the attached pool but only issue was door was not completely able to close and small lizard creeped in. Everything else was good
Bodde här 3 nätter i mars 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team 27 apr. 2023
Dear Nikita Rani,Warm greetings from Sheraton Mustika Yogyakarta.Thank you for taking your time to write the reviews. We are glad to hear that you like your stay here, we will share your review to our staff so that it will motivate us to keep doing better in our services. Warm regards,Sheraton Mustika Yogyakarta Resort & Spa team

10/10 Fantastiskt

Shen-Long

Bodde här 1 natt i februari 2023
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. Shen-Long,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bra

RODERICK

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
It is a unique and spacious facility with a very nice pool and relaxing but beautiful atmosphere. The staff are very helpful and friendly. The buffet breakfast was great. Their promotions posted on the walls were not updated though. And they did not clean one of our rooms. Also, there was a blood stain on one of our sheets. Otherwise we enjoyed our stay.
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team 30 jan. 2023
Dear Roderick,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention.We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

6/10 Okej

Hiroshi, Chiyo-ku

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
When I tried to take a bath, the water was yellow. I moved to another hotel in 2 days.
Bodde här 2 nätter i oktober 2022
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team 30 jan. 2023
Dear Hiroshi,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the cleanliness and maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

8/10 Bra

Mr David

Reste med familjen
Gillade: Personal och service
The hotel is looking tired in parts. Rooms need a refurb. Service was good though.
Bodde här 4 nätter i oktober 2022
Svar från Sheraton mustika Yogyakarta Resort & Spa Team 30 jan. 2023
Dear Mr. David,Warm greetings from Sheraton Mustika YogyakartaThank you for sharing your experience while you were staying with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay with us, especially concerning the maintenance. Your feedback is duly noted and has been taken up with the relevant departments to ensure that we continuously work towards improving our services to provide a better experience and train our staff to deliver desirable standards of attention. Since refurbishment is underway at the resort, I assure you that in the future, you will see a transformed Sheraton resort worthy of its brand expectations. We sincerely hope you will give us another opportunity to be of service to you to show you all the changes that would make for an enjoyable experience.Kind Regards, Sheraton Mustika Yogyakarta Resort & Spa Team

8/10 Bra

Francisco J

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Very good stay but
Bodde här 4 nätter i augusti 2022
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. Fransisco,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

10/10 Fantastiskt

John, Hong Hong

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable, good service, beautiful pool and view of Merapi mountain. Great breakfast. Short trip to shops. Airport Shuttle. Etc!
Bodde här 2 nätter i juli 2022
Svar från Indira 22 juli 2022
Dear Mr. John, Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa. We have shared your impressions with all the team members. They extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued. Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous. Sincerely, Sheraton Mustika Yogyakarta Resort & Spa Team.

2/10 Väldigt dåligt

Meryam

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Médiocre
Hôtel absolument pas entretenu. Cet hôtel doit être complètement rénové car inadmissible d’accueillir des clients dans cet environnement. Les chambres sont sales, les sanitaires à la limite de l’insalubrité. L’extérieur presque en ruine. Les transats de piscines à mettre à la poubelle. Le petit déjeuner laisse à désirer également. Ceci est loin d’être un 4,5 étoiles. C’est une honte pour la gamme Sheraton.
Bodde här 1 natt i maj 2022
Svar från Indira 22 juli 2022
Dear Ms. Meryam, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa, Your valuable review has been well received. Thank you. Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities during your recent stay at our resort. We have noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all our guests. We hope your next stay with us will better meet our standard of excellence. Sincerely, Sheraton Mustika Yogyakarta Resort & Spa Team Member.

8/10 Bra

EUN SU

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
아침 식사
아침 식사 장소 부족, 아침 메뉴 별로
Bodde här 3 nätter i maj 2022
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. Eun Su,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

6/10 Okej

Tomofumi

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
There are so many ants in the restaurant. Facility also not so good. There are noise from AC. The glass which was served for welcome drink was dirty like remain lipstick. I think this hotel is so old. So maintanance is very important.
Bodde här 3 nätter i april 2022
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. TomofumiThank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

10/10 Fantastiskt

JIN WOO

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2021
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. JIN WOO,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bra

junrong

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2021
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr. Junrong,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2020
Svar från Sheraton Mustika Yogyakarta Resort & Spa Team. 24 maj 2023
Dear Mr/Mrs,Thank you for dedicating your precious time to leave a good review about Sheraton Mustika Yogyakarta Resort & Spa through Google Review.We have shared your impressions with all the staff; they extend warm greetings and gratitude to you. We are so happy to know that our services are highly valued.Hopefully, we can welcome you back on your next visit. We wish you and your family healthy and prosperous.Sincerely,Sheraton Mustika Yogyakarta Resort & Spa Team.

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Makanannya enak dan stafnya ramah-ramah. Recommended.
Bodde här 1 natt i december 2020
Svar från Sheraton Mustika Yogyakarta Resort & Spa 18 dec. 2020
Dear valued Sheraton customer, Terimakasih sudah memberikan review yang bagus untuk kami di Expedia. Kami sangat bahagia untuk melayani tamu yang berharga seperti Anda. Kami berusaha untuk membuat pengalaman anda menginap tidak hanya memuaskan tapi juga berkesan. Kami senang anda menikmati hidangan yang disediakan. Kami menanti Anda untuk kembali lagi ke Sheraton Mustika Yogyakarta Resort & Spa dan merasakan hangatnya keramahan Yogyakarta sekali lagi.

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i november 2020
Svar från Sheraton Mustika Yogyakarta Resort & Spa 18 dec. 2020
Dear valued Sheraton customer, Thank you for the ratings on Expedia. We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta.

10/10 Fantastiskt

Khumaira, Surabaya

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everything was great, it was clean and the service was awesome
Bodde här 2 nätter i november 2020
Svar från Sheraton Mustika Yogyakarta Resort & Spa 26 nov. 2020
Dear Khumaira, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! We are delighted to know that you had a memorable time with us. It is a pleasure to read about your fond memories of your stay at Sheraton Mustika Yogyakarta Resort & Spa. Once again, thank you for choosing us. We look forward to welcoming you back home for another memorable experience.

8/10 Bra

Low Peng

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
very comfortable Hotel
The atmosphere is very relaxing the staffs are excellent very friendly and helpful Always ready to help making me feel really at home
Bodde här 2 nätter i september 2020
Svar från Sheraton Mustika Yogyakarta Resort & Spa 24 sep. 2020
Dear Low Peng, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa, thank you for taking the time to write a great review for us. I am delighted to hear that you had a great experience staying at Sheraton Mustika Yogyakarta. I will be sure to share your kind compliments with our team and we look forward to welcoming you back for a return stay at near future. Thank you!

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
親切丁寧な対応で満足しています。
Bodde här 1 natt i mars 2020

10/10 Fantastiskt

Jb, Usa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property with Awesome Spa and extremely helpful and hospitable staff, felt very comfortable and at home
Bodde här 4 nätter i mars 2020

10/10 Fantastiskt

Verifierad resenär

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
落ち着いた雰囲気のリゾートホテル。レストランやバー以外にも、土産屋やカフェがあります。バーは親切で、スナックをサービスしてくれました。コンシェルジュもタクシーの手配などスムーズ、短期間でも世界遺産まで問題なく往復できました。
Bodde här 1 natt i mars 2020

8/10 Bra

Avieueda, Indonesia

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice view,big pool 👍,i love it,thank you sheraton ,i will be back
Bodde här 1 natt i mars 2020

10/10 Fantastiskt

Verifierad resenär

Bodde här 6 nätter i februari 2020

10/10 Fantastiskt

KOKI

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like their classic design which represent Indonesia as a whole. Spacious room. Comfy bed. Great breakfast selection. Warm hospitality from all staff.
Bodde här 1 natt i februari 2020

10/10 Fantastiskt

Adrian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The thing that really makes this hotel outstanding is the helpful and charming staff who make staying there a real pleasure. The rooms are also nicely refurnished, at a good size and the architecture is fantastic. The spa and its staff are especially good. Most of all, it is the people that make this the best place to stay in Yogyakarta.
Bodde här 3 nätter i januari 2020
Svar från Public Relations 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa We are very pleased to know that you had a most memorable Sheraton Mustika Yogyakarta Resort & Spa experience recently especially during your special moments and that you enjoyed the resort with its facilities and services provided. We hope to have the pleasure of seeing you again soon at Mustika Yogyakarta Resort & Spa! Perhaps on your next visit to Yogyakarta. Kind regards,

6/10 Okej

KYEONGIL

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
좋은 호텔이지만...
가족 여행으로 이용했습니다. 직원들의 친절도는 매우 좋습니다. 그리고 공항에서 매우 가까운 점도 장점입니다. 다만, 쉐라톤 브랜드에 걸맞지 않는 점 몇가지를 들면, - 전체적으로 내부시설이 많이 낙후되었습니다. - 객실이 청결하지 않습니다. 벌레들이 보일 정도입니다. - 욕실 수압이 약합니다. 전반적으로 시설 개선이 필요하다고 생각합니다.
Bodde här 3 nätter i januari 2020

10/10 Fantastiskt

Cynthia, DC area

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
we stayed one night, very nice hotel ad breakfast buffet was great.
Bodde här 1 natt i januari 2020
Svar från Public Relations 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for a wonderful and detailed review of your recent stay at the resort. We are so glad that you enjoyed your recent stay, from the room, the cuisines and facilities provided. It is something we hold dearly and strive to provide to each guests. It is always a great pleasure reading a positive review from our valuable guest such as yours. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

8/10 Bra

Yiwen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
還可以
飯店離機場很近,但附近沒有什麼餐廳及商店,用餐及買東西都不方便,但飯店環境還算整潔乾淨,服務生友都和善有禮
Bodde här 4 nätter i oktober 2019

6/10 Okej

Markus Bernhard

Gillade: Renlighet, personal och service och rummets bekvämlighet
way below expectation for a sheraton
booked this hotel because of ratings and previous experience with sheraton hotels. unfortunately this place was way below expectation. booked a mountain view room at higher price which i would not recommend. the room faces the pool area which is quite noisy and the condition of room is questionable. furniture and bathroom showed heavy marks of wear and tear. light switches of bed lamp fell off once touching. one lamp would not shut off at all. AC very noisy. wifi barely working. changed instantly and without big issue to garden view room which is completely renovated. however room climate was quite humid, clothes and shoes have been damped overnight. could be the rainy season effect, but should bot happen in a 4.5 star hotel. gym/spa/restaurants not visited. pool is in a good condition, quite a plus of this hotel, same as the service of the employees. breakfast is a turn down, the quality of the food and the presentation was not what i expect in that price category, would not recommend and will not book again.
Bodde här 2 nätter i december 2019
Svar från Public Relations 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogyakarta Resort & Spa Please accept our sincere apology for the inconvenience you may have experienced regarding the facilities. As a heritage themed hotel, we have the responsibility to maintain and upkeep the hotel, thus your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements. Your review will surely be taken into consideration since the upcoming refurbishment is on the way. We have well noted all your concerns and will follow up accordingly with related departments for further improvement and refinement to ensure that we maintain a high quality of service to all of our guests. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

10/10 Fantastiskt

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
お湯がふんだんに出てよかった。 ミネラルウォーターも一人2本置いてくれていたのが良かった。 食事もおいしい。
Bodde här 1 natt i december 2019
Svar från Public Relations 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for the time taken to write this wonderful review on your stay with us We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided. We are looking forward to welcome you back for another memorable stay with us in the near future. Kind Regards,

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Interior design of the room Great chill vibes Bed was comfortable
Bodde här 4 nätter i december 2019

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Bekvämligheter
The hotel looks like it is 1000 years old. Perhaps it is the oldest Sheraton in the world. I think we should do a Remodal.
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Great Staff and also great details , like pack breakfast for early tour and departures , great pick up and transport for free to guest to the airport and to town . But the hotel would need some new work and renovation like the pool and kidsclub . not sure if the pool filter and pump was working . also the pool surrounding need more regular cleaning and sweeping to prevent dirty from getting into the pool .
Bodde här 5 nätter i november 2019

8/10 Bra

AK

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel and its grounds is beautiful and clean. It does feel a bit old and in need of updating. The staff is very helpful and very friendly. The bedroom is quite spacious and comfortable. Unfortunately, due to its proximity to a mosque, I was awakened every night at 3:45AM by their call to prayer which lasts for at least 30 minutes. I would be careful to choose the location of the hotel next time.
Bodde här 2 nätter i december 2019
Svar från Public Relations 5 feb. 2020
Dear Guest, Warmest greetings from Sheraton Mustika Yogykarta Resort & Spa Thank you for the time taken to write this wonderful review on your stay with us Allow me to express my sincerest regret and apology for the unpleasant situation that you experienced during your recent stay for being disturbed by the sound of Adzan. For the future remark we will be glad to assist you in a better room that offers you more comfortable atmosphere that away from the sound where you can be at leisure. We hope to have the opportunity to welcome you back for another memorable experience. Kind Regards,

8/10 Bra

Khaled

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2019

8/10 Bra

TOSHI, 東京

Reste i grupp
Gillade: Personal och service
シェラトンブランドだけあってサービスはしっかりしており安定感がある。清掃も行き届いており清潔感があった。
Bodde här 1 natt i september 2019
Svar från Afnurrobbie Bintang Jauhari 4 okt. 2019
Dear TOSHI, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! Thank you for your valuable feedback and taking the time to post a wonderful comment of your experience with us on Expedia.. I am delighted to hear that you had a great experience at Sheraton Mustika Yogyakarta Resort & Spa with us, and enjoyed our discreet yet exceptional service. At Sheraton Mustika Yogyakarta Resort & Spa, we pride ourselves on exemplary standards of service and hospitality and hence I am glad that you were able to feel that through your interaction with our dedicated Sheraton associates who looked after you throughout your stay. We look forward to welcoming you back for a return stay at no so distant future. Thank you! Warmest Regards, Afnurrobbie Bintang Jauhari

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i september 2019
Svar från Afnurrobbie Bintang Jauhari 4 okt. 2019
Dear Anonymous, Warmest greeting from Sheraton Mustika Yogyakarta Resort & Spa! First of all, We would like to thank you for choosing Sheraton Mustika Yogyakarta Resort & Spa as your staying destination and for taking the time to give a review to us. We are very pleased to know that you had a most memorable experience and that you enjoyed the resort with its facilities and services provided. We hope to welcome you back to the warmest of Yogyakarta at Sheraton Mustika Yogyakarta Resort & Spa. Warmest Regards, Afnurrobbie Bintang Jauhari