Exteriör
Se tillgänglighet

Recensioner av Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel
4800 Merle Hay Rd, Urbandale, IA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 354 av 848 recensioner" "
8 - Bra i betyg. 269 av 848 recensioner" "
6 - Okej i betyg. 122 av 848 recensioner" "
4 - Dåligt i betyg. 71 av 848 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 848 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Caroline

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Was a nice place to stay. Older but clean.
Bodde här 3 nätter i maj 2024

4/10 Dåligt

Gordon

Gillade: Renlighet
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Darren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 2 nätter i april 2024

6/10 Okej

Emma

Reste med sin partner
Gillade: Personal och service
Was told we had breakfast with my stay but when down for breakfast and got rudely told we in fact did not have it
Bodde här 1 natt i april 2024
Svar från Greg 29 apr. 2024
I am sorry if there was confusion on our part? Will check into this.

6/10 Okej

Eva

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
The beds are hard. No breakfast. The property needs a good deep cleaning and update of furniture. That staff was amazing.
Bodde här 1 natt i april 2024
Svar från Greg 25 apr. 2024
Thank you for the review and feedback I will be discussing with my team today!

10/10 Fantastiskt

Jong

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the highway. Friendly staff, easy to check and out.
Bodde här 2 nätter i april 2024
Svar från Greg 15 apr. 2024
Thank you for the review glad you enjoyed your stay.

6/10 Okej

Larryn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property appears as though it has had some updates. Room was clean, updated bathroom but overall super small for a 2 queen room. We used the pool a couple times and it was a good size and clean. Unfortunately, no hot tub. The staff was friendly and the space overall was good! We were a bit disappointed in the breakfast setup. It was $16 per person for a buffet style breakfast. While the wait staff was great and dining area was clean, the food was mediocre. As a family traveling with kids, we would much prefer a continental breakfast. Overall it the stay was just fine!
Bodde här 1 natt i april 2024
Svar från Greg 8 apr. 2024
Thank you for taking the time to tell us about your stay we will be following up on the issues you had

6/10 Okej

Katie

Affärsresenär, Reste med familjen
Gillade: Renlighet
The showers weren’t ideal, the water ran onto the bathroom floor so we had to use towels to soak it up. The heat kicked on every few minutes with a loud noise that made sleep difficult.
Bodde här 2 nätter i mars 2024
Svar från Greg 29 mars 2024
Thank you for the review and comment will get this taken care of

10/10 Fantastiskt

Leasa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Greg 18 mars 2024
Thank you for the 5-star review glad you had a nice stay.

10/10 Fantastiskt

kellie

Bodde här 2 nätter i mars 2024
Svar från Greg 8 apr. 2024
thank you for the 5 star review

10/10 Fantastiskt

Aislinn

Bodde här 1 natt i mars 2024
Svar från Greg 5 mars 2024
Thank you so much for the 5-star review! We are glad you enjoyed your stay with us.

6/10 Okej

Arlette

Bodde här 1 natt i februari 2024
Svar från Greg 26 mars 2024
Thanks for the review we will work at turning your 3 into a 5

8/10 Bra

Stephanie

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i februari 2024
Svar från Greg 19 feb. 2024
Thank you for the review

10/10 Fantastiskt

Diana, Nicholasville

Bodde här 2 nätter i februari 2024
Svar från Greg 26 mars 2024
Thank you for the review glad you had a nice stay,

10/10 Fantastiskt

Aimee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean
Bodde här 1 natt i februari 2024
Svar från Greg 19 feb. 2024
Thank you for the 5 star review

8/10 Bra

Vicki

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel
Very nice hotel. Clean, excellent condition, friendly staff, good restaurant on site. I have only one complaint- the bed was so hard!
Bodde här 1 natt i januari 2024
Svar från Greg 30 jan. 2024
Thank you for the review sorry the bed was not to your preference.

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This hotel was comfortable and clean and the staff was very friendly!
Bodde här 2 nätter i januari 2024
Svar från Greg 30 jan. 2024
Thank you for the great review

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Above and beyond customer service.
We arrived during a bad snow storm and learned that the hotel had a Bennigan's restaurant attached. We had dinner there and observed the restaurant manager going above and beyond to make sure all of the guests were allright and had everything they needed. He checked in with everyone repeatedly. We also observed hotel staff help a woman clear snow from her car and start it so that she would not have to be in the cold. What excellent customer service!!!
Bodde här 1 natt i januari 2024
Svar från Greg 16 jan. 2024
Charles Thank you so much for review and comments I will for sure congratulate the staff on a job well done!

10/10 Fantastiskt

Irene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My only complaint was a very icy parking lot and drive up check-in area. But there had been horrible winter weather the day before. More salting would have helped and we mentioned it to front desk and janitor. I think something more was going to be done.
Bodde här 1 natt i januari 2024
Svar från Greg 11 jan. 2024
Thank you for the review your comment has been delivered to my snow removal company.

10/10 Fantastiskt

Tami

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Greg 11 jan. 2024
Thank you for the review glad you had a great stay

10/10 Fantastiskt

Kathe

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Greg 4 jan. 2024
Thank you very much for the review

10/10 Fantastiskt

Matthew

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Greg 4 jan. 2024
thank you so much for the review

8/10 Bra

Thomas

Bodde här 6 nätter i december 2023
Svar från Greg 20 dec. 2023
Thank you for the review. Hope to see you again.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Greg 11 dec. 2023
thank you for the 5-star review.

10/10 Fantastiskt

Casey

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good stay
Likes: clean, convenient, comfortable, and friendly staff. Dislikes: had to pay for breakfast.
Bodde här 1 natt i december 2023
Svar från Greg 11 dec. 2023
Thank you for the review and comments. Being the fact, we are a full-service Holiday Inn that has a branded restaurant in Bennigans that offers breakfast, lunch, dinner and drink is the reason we do not have free breakfast.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Greg 5 dec. 2023
6 out of 10 is not our goal we will work to improve.

10/10 Fantastiskt

Breanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Greg 30 nov. 2023
Thank you so much for the 5 star review happy you had a great stay!

2/10 Väldigt dåligt

Patricia

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Location. Ambiance. Bad=check-in person very unhelpful and over charged me twice. Didn't listen to the fact that I had booked via hotels.com and still charged me twice.
Bodde här 1 natt i november 2023
Svar från Greg 29 nov. 2023
I truly apologize for this and i will be looking into what happened.

8/10 Bra

James

Gillade: Renlighet, personal och service och bekvämligheter
Nice stay but property is showing it’s age
Bodde här 1 natt i november 2023
Svar från Greg 29 nov. 2023
Thank you for the review we are an older hotel, but we strive to make it look fresh.

10/10 Fantastiskt

Janet

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Greg 29 nov. 2023
Thank you for the great review.

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place and great staff.
Bodde här 1 natt i november 2023
Svar från Greg 27 nov. 2023
Thank you so much for the review and comments. Glad you had a great stay.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My experience was very good. Check in was very quick. The staff was very friendly. The room was very nice, clean, comfortable and quiet. It looked like the room had been recently remodeled.
Bodde här 1 natt i november 2023
Svar från Greg 17 nov. 2023
Thank you so much for the review

10/10 Fantastiskt

Gladys

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful property and Bennigans restaurant was amazingly good
Bodde här 1 natt i november 2023
Svar från Greg 17 nov. 2023
Thank you for the great review glad you had a nice stay

10/10 Fantastiskt

MARINA

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Greg 15 nov. 2023
Thank you so much for the 5 star review so glad you had a great stay

10/10 Fantastiskt

Jolene

Bodde här 1 natt i november 2023
Svar från Greg 14 nov. 2023
Thank you for the review glad you had a nice stay

10/10 Fantastiskt

Brandon

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Greg 14 nov. 2023
Thank you for the review glad you had a nice stay.

10/10 Fantastiskt

Shirley

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Great stay rude night staff.
My overall stay was fantastic. Room was clean, bed comfortable. My only issue was the man at check in was not very friendly. I arrived around 7:30-8:00pm on Nov. 9, 2023. The man behind the desk was typing at the computer didn’t even acknowledge me for about 6 or 7 minutes. I could understand if he was on the phone with another customer but he wasn’t. Then, I finally get checked in, go upstairs to 3rd floor to my room and room keys didn’t work. So I go back downstairs to inform him keys don’t work. His response was “well I don’t know why because I programmed them correctly “. Finally got working keys get in my room and went to come to the Wi-Fi. The password was not legible so I call the gues service number and the man answers the phone with an audible sigh like I was a bother. I tell him I can’t make out the Wi-Fi password on my keycard and he rudely rambles off the password to me then hangs up. Not the service I expected from a holiday inn. Other than the desk help, stay was great. The morning person was extremely nice. I told him about my experience and he profusely apologized about my experience. Huge kudos to the morning staff. Oh and I just adored the little fur baby Willow!!
Bodde här 1 natt i november 2023
Svar från Greg 14 nov. 2023
Shirley Thank you for the review I am very sorry about the Agent you had to deal with during check-in. I will be dealing with him.

8/10 Bra

Christopher

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good but the lobby men’s room
The lobby bathroom was kind of dirty the night we checked and still in the same condition in the morning and the sink would not work in their either
Bodde här 1 natt i november 2023
Svar från Greg 7 nov. 2023
So sorry this happened during your stay I have already talked with my Executive Housekeeper about this.

4/10 Dåligt

Kristie

Reste med familj och småbarn, Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The toilet seat was broke. No toilet paper holder, water pressure was horrible. Tv kept cutting out. Elevators didn't sound good.
Bodde här 1 natt i november 2023
Svar från Greg 6 nov. 2023
I am so sorry you had these problems during your stay I will be visiting with our team..

10/10 Fantastiskt

irhad

Bodde här 1 natt i oktober 2023
Svar från Greg 6 nov. 2023
Glad all was good thank you for the review

4/10 Dåligt

patricia

Reste med familjen
Bodde här 1 natt i oktober 2023
Svar från Greg 6 nov. 2023
Sorry we failed 4 out of 10 mis not our standard.

4/10 Dåligt

Patricia

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Room was very dusty. Lamp shades were furry at bottom
Bodde här 1 natt i oktober 2023
Svar från Greg 6 nov. 2023
I will be checking with HK on this issue I am sorry this happened during your stay.

6/10 Okej

Ferdinand

Reste med familjen
Hotels What!
The hotel needed some up date. Housekeeping made my sons bed but complete left mine undone. Cleaned bath room and put in replacement towels, but left used face towels in the shower as if they were in a hurry. We lost hot water and had to take a cold shower as we needed to be at a wrestling tournament. They offered complimentary breakfast to some giving them blue tickets but not third party bookings. Breakfast was serve in the hallway from adjacent Bennigans with connections to the hotel.
Bodde här 2 nätter i oktober 2023
Svar från Greg 3 nov. 2023
I do apologies for the issues you experienced I will be discussing with the team today.

10/10 Fantastiskt

Dennis

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Greg 23 okt. 2023
Thank you so much for the review.

10/10 Fantastiskt

Tina

Bodde här 1 natt i oktober 2023
Svar från Greg 23 okt. 2023
Great 10 star review Thank You!

10/10 Fantastiskt

Tiffany

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very quite. Everyone was so friendly!
Bodde här 4 nätter i oktober 2023
Svar från Greg 23 okt. 2023
Thank you for the 5 star review.

6/10 Okej

Maritza, Yonkers

Bodde här 1 natt i september 2023
Svar från Greg 23 okt. 2023
3 out of 5 is not our goal will check into this.

4/10 Dåligt

Jane

Bodde här 1 natt i oktober 2023
Svar från Greg 23 okt. 2023
Thank you for the feedback looks like we have some work to do

6/10 Okej

Erica

Affärsresenär
Gillade: Renlighet och personal och service
Bath tub drainage is clogged.
Bodde här 3 nätter i september 2023
Svar från Greg 13 okt. 2023
My apologies to you I will follow up with this!

10/10 Fantastiskt

Judy

Reste med familjen, Reste med husdjur
Nice hotel with pool. Unfortunately there were to many kids from travel ball in the pool and couldn’t use it.
Bodde här 1 natt i september 2023
Svar från Greg 11 okt. 2023
Thank you for the 5 stars