Terrass/Patio
Se tillgänglighet

Recensioner av Hotel Renovo

4.5 out of 5
Hotel Renovo
11167 Hickman Road, Urbandale, IA

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 746 av 1002 recensioner" "
8 - Bra i betyg. 166 av 1002 recensioner" "
6 - Okej i betyg. 45 av 1002 recensioner" "
4 - Dåligt i betyg. 28 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 1002 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Michael, Ramsey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff did a great job. We had issues with our room and they handled it quickly.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very accommodating
Bodde här 1 natt i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 27 apr. 2024
Dear John, we are happy to hear you enjoyed your stay!

4/10 Dåligt

Callie, Le Grand

Reste med familjen
Gillade inte: Renlighet och personal och service
We had a hard time getting if any pillows another room we were with had an aunt problem. Won't stay again
Bodde här 1 natt i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 21 apr. 2024
Dear Callie, I apologize your stay was not up to standards. I will speak with housekeeping on upping the amount of pillows we own. We also have had pest control out to spray for ants, as the months get warmer we work very hard to keep them away. We hope to see you on future trips so that we may show you a good stay. Cheers! -Sabrina

6/10 Okej

Denise

Gillade: Personal och service
Gillade inte: Renlighet
The hotel room we stayed in had a lot of little ants! They did offer to move us to a different room, but I was too tired to do that. The person working did come down and clean up all the dead ants underneath the vanity in the bathroom, so that helped some, but for the price of this hotel, I was a little disappointed.
Bodde här 1 natt i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 21 apr. 2024
Dear Denise, I apologize it looks like we missed the mark with your stay. We did talk with maintaince and pest control did come out and do their sprays for ants, as its now starting to warm up outside. We hope to have another chance to show you a good stay. Thank you for your input, as it helps us grow.

10/10 Fantastiskt

Katelyn

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel has modern decor and is kept up well. The room I stayed in was clean and was comfortable. The front desk staff was also friendly and professional. I only stayed for 1 night but would definitely stay again.
Bodde här 1 natt i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 17 apr. 2024
Dear Katelyn, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 21 apr. 2024
Dear Wendy, we are happy to hear you enjoyed your stay with us at Hotel Renovo! We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

8/10 Bra

Cindy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The stay was fine, but for what was billed as a more upscale stay, I found it to be pretty average. The bed linens were nice. The bathroom was spacious and looked new, but there were odd things like the toilet plumbing giving a big thunk when the tank stopped filling and the heat/AC fan rattling so much it was unusable if you wanted to sleep. The Beekman 1802 toiletries were just ok, in my opinion. In the future, I would book a comparably priced hotel a little farther out that included complimentary breakfast. Overall— clean, fine, easy to get to.
Bodde här 2 nätter i april 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 8 apr. 2024
Dear Cindy, we are glad to hear you enjoyed your stay. Our breakfast is also complimentary for all guests as well. I will also pass along your comments to our maintenance and housekeeping staff to look into the issues you've brought to our attention. We hope to see you on your future trips to the urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Martha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (front desk supervisor) 3 apr. 2024
Dear Martha, we are happy to hear you enjoyed your stay with us at Hotel Renovo! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Stacey

Gillade: Boendets skick och faciliteter
Very nice
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 25 mars 2024
Dear Stacey, we are happy to hear you enjoyed your stay at Hotel Renovo. We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

8/10 Bra

Matthew

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay!
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 24 mars 2024
Dear Matthew, we are happy to hear you enjoyed your stay. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Martha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 24 mars 2024
Dear Martha, we are happy to hear you enjoyed your stay. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 Bra

Gal

Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 3 apr. 2024
Dear Gal, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

6/10 Okej

Adam, Brooklyn Center

Affärsresenär
Gillade inte: Renlighet
Just ok, not luxurious or executive as the listing states. The rooms lack updates and in need of removing the carpet in the rooms!
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 4 mars 2024
Dear Adam, It sadly looks like your stay was not up to our Hotel Renovo Standards! I will pass your notes along to our maintenance team to look into this. Thank you for your insight, it helps us improve! We hope to see you in the future. Cheers! -Sabrina

10/10 Fantastiskt

Amanda

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and clean, super nice people working there. The pool and hot tub are AMAZING!!!
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 3 mars 2024
Dear Amanda, We are so happy to hear you enjoyed your stay! I will pass your praise to our staff. We look forward to seeing you again on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Aimee

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quick check in
Bodde här 1 natt i mars 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 3 mars 2024
Dear Aimee, We are happy to hear you enjoyed your stay and that the check in process was simple and quick for you! We strive to give our guests the best experience we can! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 Bra

Jana

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel. Only complaints are that they don’t have decaf coffee in the self service coffee area (we were told we could make it in our room, however, we had just checked out) and the water is so soft in the shower that it is impossible to rinse soap and shampoo. Otherwise, it is clean, comfortable, feel safe both in hotel and parking area. Close to shopping and restaurants—drivable, not walkable, other than the Machne Shed.
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 25 feb. 2024
We are happy to hear you enjoyed your stay! Thanks for the review.

10/10 Fantastiskt

Lindsey, Papillion

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice stay with a great pool. Ask for a room away from the pool if you want quiet.
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 18 feb. 2024
Dear Lindsey, we are happy to hear you enjoyed your stay! We apologize it can get loud with the pool area when we are busy. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Everything was very nice and very good. Service
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 18 feb. 2024
Dear Patricia, we are happy to hear you enjoyed your stay with us at Hotel Renovo. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Royce

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The stuff in the rooms was fancy
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 18 feb. 2024
Dear Royce, we are happy to hear you enjoyed your stay as well as the amenities in the room. We look forward to seeing you again on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Karl, Leavenworth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 6 feb. 2024
Dear Karl, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

8/10 Bra

Jonathan, Highlands Ranch

Gillade: Renlighet
Bodde här 2 nätter i februari 2024
Svar från Sabrina Lehman (front desk supervisor) 4 feb. 2024
Dear Jonathan, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Katherine

Bodde här 1 natt i februari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 16 feb. 2024
Dear Katherine, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

4/10 Dåligt

Verifierad resenär

Misrepresented?
This hotel is very similar to a Holiday Inn. Kind of dangerous walkway/stair case going in, no maintenance to keep it clean in the winter. Inside was very loud, lots of kids running through the halls. The pool area was basically unusable with how loud and busy it was. I slept with headphones to avoid the shouting/slamming of doors, as the walls were very thin. The room itself looked like a strange studio apartment minus the kitchen. The bathroom was...odd? The doors are like closet door and the toilet sits in a weird indent in the wall. The room was clean, sort of, but because of all the weird angles in the bathroom there was a bit of grime and hair in the corners. They don't provide new toilet paper/soaps, most of it is bulk product that's left open, which were not filled or clean. I asked for more blankets before booking, and was only given a weirdly textured blanket that was dusty and left on the top shelf of the closet. Also, the room card has instructions to 'report suspicious guests' which did not make me feel all that safe? It's not listed clearly, but there is a 'sister' hotel across the lot, and that one is apparently a lot 'quieter' according to a regular, and this one (Hotel Reveno) is really only used for the pool. A wonder why it isn't advertised that way on this site. Checkout was okay, the staff are friendly and patient. Overall not terrible but don't go out of your way to stay here. It's not anything special.
Bodde här 1 natt i januari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 23 jan. 2024
Dear guest, Thank you for bringing these issues to our attention, as it helps us to become a better hotel and allows us to get insight to what our guests are thinking. We do apologize that your stay was not up to our typical standards. We will be speaking with housekeeping to discuss housekeeping not being up to our standards. We would like to discuss these issue more in depth. If you could please reach out to discuss this further we would greatly appreciate it. -Thank you! -Sabrina

8/10 Bra

Wes

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Sabrina Lehman (Front Desk Supervisor) 22 jan. 2024
Dear Wes, we are happy to hear you enjoyed your stay at Hotel Renovo! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Jamison

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 1 jan. 2024
Dear Jamison, we are happy to hear you enjoyed your stay with us during the holiday season! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Shelley A

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommended
I absolutely LOVE this hotel! The rooms are very clean and comfortable, the ambiance is great, and the staff are always exceptional.
Bodde här 3 nätter i december 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 26 dec. 2023
Dear Shelley, we are so happy to hear you enjoyed your stay at Hotel Renovo and that you picked us to enjoy during the Holidays! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Diana, Nicholasville

Bodde här 2 nätter i december 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 20 dec. 2023
Dear Diana, we are glad to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Megan

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 8 dec. 2023
Dear Megan, We are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Carol

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 8 dec. 2023
Dear Carol, We are so happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Richard

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 8 dec. 2023
Dear Richard, we are so happy to hear you enjoyed your stay at Hotel Renovo! We look forward to seeing you on your future trips to the urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

heather

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First impression was great. Staff was very friendly. The hotel looked and smelled so fresh and clean. Would definitely stay here again.
Bodde här 1 natt i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 4 dec. 2023
Dear Heather, we at Hotel Renovo are happy to hear you enjoyed your stay as well as our staff! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 Bra

Denae

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 20 dec. 2023
Dead Denae, we are very happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Brenda

Gillade inte: Personal och service
Bodde här 1 natt i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 20 dec. 2023
Dear Brenda, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

2/10 Väldigt dåligt

Rocky

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Kristin Freeseman - Front Desk Exec 14 nov. 2023
Good Morning Mr. Rocky!We apologize that your recent stay as not been up to our standard nor yours. We would like to make this right with you. If you could please reach to the hotel directly we would like to start on that process.

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 13 nov. 2023
Dear Keith, we are happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

8/10 Bra

Logan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 12 nov. 2023
Dear Logan, We are happy to hear you enjoyed your stay at Hotel Renovo. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

DOUG

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place
Bodde här 1 natt i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 11 nov. 2023
Dear Doug, We are very happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Dawn, Eau Claire

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 7 nov. 2023
Dear Dawn, We are happy to hear you enjoyed your stay with us. We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Jose, North Las Vegas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and Quiet
Bodde här 2 nätter i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 4 nov. 2023
Dear Jose, We are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Roland

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing place!
Bodde här 2 nätter i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 4 nov. 2023
Dear Roland, We are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Dale

Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 11 nov. 2023
Dear Dale, We at Hotel Renovo are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Deborah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 23 okt. 2023
Dear Deborah, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -sabrina

10/10 Fantastiskt

Josh

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great
Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 22 okt. 2023
Dear Josh, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Maria

Bodde här 2 nätter i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 15 okt. 2023
Dear Maria, We are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

SUNG MO, AMES

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect
Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 14 okt. 2023
Dear Sung Mo, We are happy to hear you enjoyed your stay with us! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

6/10 Okej

Donald

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Lovely poolside room. Friendly staff. Wished there was free breakfast and coffee in the lobby all day.
Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 13 okt. 2023
Dear Donald, We are happy to hear you enjoyed our pool and our wonderful staff! We do apologize that our breakfast is not free. We do hope to see you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

tracy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 13 okt. 2023
Dear Tracy, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

4/10 Dåligt

Melissa

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It smelled of sewer gas when we arrived and was like that for 2 days. The people on both sides of us had parties going on and crying kids and it was not a good experience.
Bodde här 2 nätter i oktober 2023
Svar från Joshua S. (Assistant Chief Operating Executive) 31 okt. 2023
Dear Melissa,Thank you so much for taking the time to review us. I am very sorry to hear about these issues that you had while you were here during your stay. This is not how we operate here at our property. I would love to discuss this with you further, if you're able to call the hotel directly.Thank you,Josh

8/10 Bra

David

Bodde här 1 natt i september 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 30 sep. 2023
Dear David, we are happy to hear you enjoyed your stay! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina

10/10 Fantastiskt

Jenny

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel stay, staff were just wonderful!
Our stay at the Hotel Renovo was fabulous! We really enjoyed our stay there! The staff were so helpful. United had canceled the first leg of our 1-stop flight to Iowa, therefore we missed our connecting flight & couldn't make it to check-in in time for our first night stay. We ended up staying overnight at the connecting airport & couldn't check in to Hotel Renovo until the next day of our 2 night stay. Kristen who was the clerk that answered my call & also checked us in the next day was very accomodating & canceled our first night stay & made notes of our situation. She wasn't authorized to refund us the one night since we booked our stay through Hotels.com but when they called to confirm Hotel Renovo was ok with giving us the one night refund due to our canceled flight, the hotel manager on duty that night was also very accomodating & let Hotels.com know that he ok'd the one night refund due to our canceled flight situation. I believe his name is Jake or Zack? He would have been on duty Sat Aug 26, 2023 to Sun Aug 27, 2023.
Bodde här 2 nätter i augusti 2023
Svar från Sabrina Lehman (Front Desk Supervisor) 30 sep. 2023
Dear Jenny, I'm glad to hear you had great experiences with Kristin and Josh! I have passed your comments onto them. We are happy to hear you enjoyed your stay at Hotel Renovo! We look forward to seeing you on your future trips to the Urbandale area. Cheers! -Sabrina