I wish VRBO would allow me to share the videos & pictures I have. Throughout our stay, we came across hundreds of ants found on the kitchen counter, stove top, utensil drawer, dining room table and inside the freezer. I only felt safe putting my 6 month old baby down in the living room/upper loft area. We thought we could mitigate the issue with household cleaning products. Later in the evening, we discovered the bottom level of the home (master bedroom) was COVERED in ants including the carpet, under the bed, and the entire bathroom floor.
I contacted the owner and asked for a refund so that we could stay at a hotel. He ignored my request and told me he would send his cleaning lady the next day. She used a spray that had a very harsh chemical odor- unsafe for us to inhale. I asked the owner once more for a refund which he ignored.
The very LEAST Matt can do is give us a partial refund as we were only able to utilize half of his home and spent a lot of our time cleaning his house. In addition to the insect problem and awful communication with Matt, The sliding door/screen door that leads out to the balcony had note saying “do not open”. Also a note saying “out of order, do not use” on microwave. You are not able to use the fireplace aka stove. Spiderwebs on balcony and stair railing near the front door. Weak internet/phone signal. The view is not worth the agony and discomfort that my family and I experienced. I would NOT RECOMMEND if you have small children/infants.