Lyxhotell i Desert Hot Springs

“We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest...

“Hotellanläggningen är väldigt vacker och fint omhändertagen. Rummen i sig och flyglarna för boende är lite daterade och slitna. Att ha duschdraperi i ett badrum 2018 vore förbjudet på den här klassen på hotell. Minus också för att 1 av 2 pooler (med bar) var avstängd för filminspelning vår enda kväll på plats också, den infon kunde framgått vid bokning.”

“We loved our stay during Easter weekend, room was clean and spacious, staff was all welcoming and friendly. We enjoyed our time at the pool, the most sane chaotic family resort experience we have had thus far. We enjoyed the complimentary bikes, loved our dining experience at Tia Carmen- food was excellent. The cocktails at the bar were excellent. The pool food was pretty good for poolside service and came out quick. My only complaint would be that you must get up at the crack of dawn to find a...

“This place exceeded our expectations. Everything was top notch. Daniel and Shawn very very professional, friendly and helpful. They showed us around the place, informed us about the breakfast deal for the next morning and gave us a great restaurant recommendation for dinner just a couple of steps away from the Lodge. Will definitively go back.”

“FRAUD!! THE WORST EXPERIENCE SO FAR! HOTEL PROMISED TO RESCHEDULE OR VISIT BUT THEN REFUSED TO ANSWER THIS PLATFORM ABOUT DATES. NOW THIS PLATFORM AREN'T DOING ANYTHING. LOTS OF PROMISES ABOUT RETURNING CALLS BUT NOTHING. WE LOST 2000 USD AND DID NOT GET EVEN A SORRY! UNBELIEVABLE AND THIS CASE SHOULD BE TAKEN TO COURT!”

“I paid $3000 for a jointing rooms. Our view was dead grass. I have been coming here 15 years and they never upgrade. Front desk people are always rude. You will never get a room before 4pm or later. ”