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Recensioner av Detroit Marriott Southfield

3.5 out of 5
Detroit Marriott Southfield
27033 Northwestern Hwy, Southfield, MI

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 542 av 1002 recensioner" "
8 - Bra i betyg. 234 av 1002 recensioner" "
6 - Okej i betyg. 84 av 1002 recensioner" "
4 - Dåligt i betyg. 56 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 86 av 1002 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 9 nätter i juni 2019
Svar från GM 24 juni 2019
Thank you for your rating and please give us your feedback on how we can get a 10 out of 10 with you.

10/10 Fantastiskt

SAAD

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Lauren

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place for a great staycation. Loved that the room didn’t have carpet. Super plus. Looks like it was renovated recently pool bar and restaurant. Loved the stay!
Bodde här 1 natt i maj 2024
Svar från Guest service manager 6 maj 2024
Thank you for staying with us!

10/10 Fantastiskt

Jenny

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a great stay for a quick getaway into detroit very pleasant will be back soon thank you
Bodde här 2 nätter i april 2024
Svar från Guest service manager 6 maj 2024
Thank you for staying with us!

8/10 Bra

Reaija

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Towels in my room were not clean. One towel in my room that I thought was clean, I grabbed to use after the shower and it had brown (or what looked brown) stains on it. I would suggest using bleach to clean them, or just completely throwing them away and using new, clean ones.
Bodde här 1 natt i april 2024
Svar från Guest service manager 30 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Victoria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Guest service manager 30 apr. 2024
THank you for staying with us!

8/10 Bra

Christopher

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was great the door slamming at night was annoying. The in hotel restaurant was not marked or advertised that will. Other than that great stay.
Bodde här 1 natt i april 2024
Svar från Guest service manager 29 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i april 2024
Svar från Guest service manager 23 apr. 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Levaughn, fallschurch

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I did not get in a room until an hour past check in because every room they checked me in had used toilet tissue in the toilet, old tampon lodged and crumbs on the floor like fried chicken crumbs. After the initial room they sent me to and i saw the used wipe in the toilet i told the front desk and the staff and manager did not seem to be too concerned nor in a rush to accommodate me. I basically spent an hour going into additional rooms with same cleanliness issue on the 6 th floor...I was sent to a total of 4 rooms when i asked for the manager i was told he was only the manager.of the bar and not of the hotel. When i requested to be accommodated for my inconvenience i was told the accomodation was that they put me in another room and that there was nothing more that could be done because i purchased through expedia.
Bodde här 1 natt i april 2024
Svar från Guest service manager 23 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Stevvette

Bodde här 1 natt i april 2024
Svar från Guest service manager 29 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Siu Lun, Richmond Hill

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good staff and room condition.
Bodde här 1 natt i mars 2024
Svar från Guest Service Manager 31 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Aundre E

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
C
Bodde här 1 natt i mars 2024
Svar från Guest service manager 17 mars 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Ana

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
Nasty restaurant people
Bodde här 1 natt i mars 2024
Svar från Donte 17 mars 2024
Hi ana, Please contact the hotel directly to discuss with us about your stay.

10/10 Fantastiskt

Janay

Bodde här 1 natt i januari 2024
Svar från Guest service manager 14 mars 2024
thanks for staying with us!

6/10 Okej

Dirk

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

6/10 Okej

Mohammed Hassan

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
THE ROOM WAS GOOD AND CLEAN . THE PHONE WAS OUT OF SERVICE AND I WENT TO RECIPTION MY SELF ,ASKING THEM TO REOAIRE IT BUT NO BODY CAME..?? VERY STRANGE THAT SUCH GOOD HOTEL BUT THERE WERE NO ANY DRINKING WATER IN THE ROOM AND BECAUSE THE PHONE WAS OUT SO I WENT MYSELF TO ASK BATTEL OF WATER FROM RECIPTION....!!!!!!!
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

6/10 Okej

Ebony

Affärsresenär, Reste med sin partner
I’m a a platinum member and the room I was in didn’t make me feel like it.
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Allison

Reste med familjen
They charge you to check in early but make you leave before the time
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

10/10 Fantastiskt

John

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Tiffany, Oak park

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The front desk staff is very nice and professional
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

6/10 Okej

Johnny

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
Room had hair and stick stuff on bathroom floor. We were switched to different room when requested.
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I've shared with our feedback with our housekeeping leaders to ensure this is an isolated incident.

10/10 Fantastiskt

Katrina

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Desiray

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Derek

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff hotel was clean to perfection. That was like a floating cloud will definitely be back.
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Southfield Marriott
Good location, close to the expressway. One of the best places to stay in Southfield (Westin is the other)
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Tiffany, Hazel Park

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love this place and Jillian is awesome she definitely deserves a raise and weekend off.
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Tiffany, Hazel Park

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely love this place
Bodde här 1 natt i februari 2024
Svar från Jo 9 mars 2024
Thank you for staying with us!

2/10 Väldigt dåligt

Kyra

Bodde här 1 natt i januari 2024
Svar från Jo 8 feb. 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Bra

Mark

Bodde här 1 natt i januari 2024
Svar från Sean Hughes 3 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Fantastiskt

Alexander

Bodde här 1 natt i januari 2024
Svar från Guest service manager 20 mars 2024
Thank you for staying with us!

10/10 Fantastiskt

Shaikh

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great spot
Bodde här 1 natt i januari 2024
Svar från Sean Hughes 3 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Fantastiskt

LaKeisha

Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Sean Hughes 3 feb. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Bra

Quentin

Bodde här 1 natt i januari 2024
Svar från Front Desk Supervisor 9 jan. 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Delilah

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean & safe. Nice staff. Older hotel but the rooms are still nice.
Svar från Jo 9 mars 2024
Thank you for staying with us!

8/10 Bra

Catheia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was very clean and comfort bed.Love the light up mirror in bathroom and walk in shower. However I wish I had a microwave in room
Bodde här 1 natt i januari 2024
Svar från Front Office Manager 3 jan. 2024
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Makayla

Reste med familjen
Bodde här 1 natt i december 2023
Svar från Front Office Manager 28 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Pamela

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Everything is beautiful and the staff is awesome. The heater and hot water are preset. My mom and aunt were cold because I couldn’t adjust the temperature and wanted to take a hot shower.
Bodde här 1 natt i december 2023
Svar från Front Office Manager 19 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

2/10 Väldigt dåligt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was an absolute circus with guests making noise through the hotel literally all night long until morning. (It seemed like there were two large groups using the hotel that night.) Given the reputation of the Mariott brand, I'm disappointed that staff if not manage the situation. We chose it instead of another similarly rated hotel nearby due to the strength of the brand. I wish we hadn't.
Bodde här 1 natt i december 2023
Svar från Front Office Manager 19 dec. 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the Operations leadership team. Your feedback is valuable and is used to simply make us and even our processes better. Thank you for your time.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fantastiskt

Keely

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The breakfast grits were the best a hotel could offer. Made like grandma grits.
Svar från Jo 8 feb. 2024
Hi Keely, Thank you for staying with us!

10/10 Fantastiskt

Kim

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location- quiet- good bed
Bodde här 2 nätter i december 2023
Svar från Front Office Manager 18 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Diondre

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 18 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

2/10 Väldigt dåligt

Alisa

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The bed was not the most comfortable, I was not able to get any rest during my stay nor was my partner. The internet connection did not work properly, it was spotty and the connection didn't allow me to connect to the internet. I was unable to complete work on the laptop that I needed to complete.
Bodde här 1 natt i december 2023
Svar från Front Office Manager 14 dec. 2023
Thank you for taking the time to share your experience with us. I apologize that we had shortcomings along the way. I have shared your feedback with the entire team as a way of simply becoming better! Thank you again for taking the time to share your experience with us and we hope we have the opportunity to host and WOW you again!

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Front Office Manager 14 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

DeAndre

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the workout room. I used a treadmill for the first time in my life. I walked off stress and grief in 1 hour. The staff was great even though they didn’t know what I was going through.
Bodde här 1 natt i december 2023
Svar från Front Office Manager 14 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Bryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Front Office Manager 14 dec. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

10/10 Fantastiskt

Laquisha

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Property was great . Room was nice and clean . Good quiet area. My only problem was my room was prepaid before arrival and I was charged again for my stay two days later after checking out. I called front desk clerk to try and get it resolved.
Bodde här 3 nätter i november 2023
Svar från Front Office Manager 2 dec. 2023
Hello Laquisha,I want to thank you for your feedback and for choosing the Detroit Marriott Southfield. I apologize for any mishap during the check-in or check-out process. We hope to host you again soon.

10/10 Fantastiskt

Jaeleen Jyann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
My family stayed here for thanksgiving week in Detroit and we enjoyed it very much.
Bodde här 2 nätter i november 2023
Svar från Front Office Manager 29 nov. 2023
Thank you for choosing the Detroit Marriott Southfield! We appreciate your business and look forward to servicing you again soon!

6/10 Okej

JOE

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
i think the staff needs to be more understanding with guest issues .
Bodde här 4 nätter i november 2023
Svar från Front Office Manager 28 nov. 2023
Hello Joe, I apologize we did not meet your expectations, but we certainly would love the opportunity to wow you again.

6/10 Okej

Diana

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Property has no guest laundry even thought he website says it does. You need to go to the hotel next door& ask if you can use theirs. Luckily a commercial laundry is located 5 mins away
Bodde här 4 nätter i november 2023
Svar från Front Office Manager 28 nov. 2023
Hi Diana, I apologize about the mix-up. We do have a dry cleaning service available. I hope you keep us in mind for all future stays to the Metro Detroit Area!

10/10 Fantastiskt

Brandon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and safe
Bodde här 1 natt i november 2023
Svar från Front Office Manager 28 nov. 2023
Hello Brandon thank you for staying with us! We hope to host you again soon.