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Recensioner av Hotel St. Regis

3.5 out of 5
Hotel St. Regis
3071 W Grand Blvd, Detroit, MI

Recensioner

7,0

Bra

10 - Fantastiskt i betyg. 215 av 1001 recensioner" "
8 - Bra i betyg. 331 av 1001 recensioner" "
6 - Okej i betyg. 234 av 1001 recensioner" "
4 - Dåligt i betyg. 125 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 96 av 1001 recensioner" "

7,8/10

Renlighet

7,8/10

Personal och service

6,2/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Patrik, Stockholm

Gillade inte: Rummets bekvämlighet
Good location next to the Fisher building but the wifi did not work, nor did the printer in the business center so if you have business to take care of while at the hotel I would recommend another.

4/10 Dåligt

Leana

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i maj 2022
Svar från DR 18 maj 2022
We are sorry you were unhappy during your stay. Please contact the General Manager's office to provide further details. Thank you in advance.

10/10 Fantastiskt

Keith

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i mars 2022
Svar från DR 25 mars 2022
Thank you for taking the time to provide a 5-star rating and comment. Both are appreciated.

4/10 Dåligt

Janis L, Lakewood

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Very disappointing!!! I reserved a room (two months ago) with a king bed and got a small room with two queen beds. When I asked woman at front desk, she was VERY nonchalant in saying that there were no rooms available. She blamed Expedia for the error and told me to call them to complain. Then she suggested that I check out and find somewhere else to stay but I wouldn't be refunded for what was paid for the room. Being that I had to be at an event soon snd had no time to search for another hotel, I stayed. The room was small and very cold. When I looked at the windows, there was duct tape around the windows to (try) to keep the cold draft out, but the tape was old and coming off. I cranked the thermostat up to 90 degrees and the room was still cold. The bathroom was in need of remodeling or repair. The was wall was "bubbled" and paint peeling due to damage from steam coming from the shower. Between the tiles of the shower and along edge of bathtub there were blackened areas and mold in the grout. Overall a VERY disappointing stay. I will not return or suggest to others to stay there.
Bodde här 1 natt i februari 2022
Svar från DR 14 feb. 2022
We apologize your stay was disappointing. Would you be so kind to contact the General Manager's office at your earliest opportunity? Thank you in advance.

2/10 Väldigt dåligt

Precious muyaba

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is beautiful but dead... the AC wasn't working 😕 it was very cold
Bodde här 2 nätter i januari 2022
Svar från DR 24 jan. 2022
Thank you for your time and feedback. Would you please be so kind to contact the General Manager's office at your earliest convenience? Thank you in advance.

4/10 Dåligt

Chloe

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bad
WiFi didn’t work, tv didn’t work, thermostat broken, phone broken, no minibar as advertised, no room service as advertised, creepy water damage in bathroom, and room itself was pretty bleak
Bodde här 1 natt i januari 2022
Svar från DR 17 jan. 2022
We appreciate you taking the time to let us know about the problems you encountered during your stay. Would you please be so kind to call the General Manager's office at your earliest convenience? Thank you in advance.

6/10 Okej

Scott

Gillade: Renlighet, personal och service och rummets bekvämlighet
Broken heat
The heat in Our updates room wasn’t working. We tried waited but it never got over 72 degrees. They moved us but to an old Unrenovated room
Bodde här 1 natt i januari 2022
Svar från DR 17 jan. 2022
We apologize and appreciate you taking the time to let us know. We are working to upgrade the system.

10/10 Fantastiskt

Bailey

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The stay was great. The hotel had everything we needed. The room was pretty bare bones, but it worked perfectly for us. The area around the hotel is mostly closed, but if you have a car or Uber it’s not too bad to get down town
Bodde här 3 nätter i december 2021
Svar från DR 17 jan. 2022
Thank you for your feedback regarding your stay. We appreciate your time and rating.

10/10 Fantastiskt

Nicole

Gillade: Renlighet och personal och service
Bodde här 3 nätter i december 2021

10/10 Fantastiskt

LaShanda

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från DR 13 dec. 2021
Thank you so much for your time and rating. Both are appreciated.

2/10 Väldigt dåligt

Amber

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Horrible stay
The entrance looked nice and that was it...rooms were outdated as all get out...The furnace made a loud thumping noise the whole time and they started work on the building at 8 am the next morning and woke me up ....Won't stay here again.
Bodde här 1 natt i december 2021
Svar från DR 10 dec. 2021
We are making changes for improvement by our renovation. We have rooms on our premium floor that have been renovated and hope to do the same. for all. We appreciate your feedback and time.

2/10 Väldigt dåligt

Forrest

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Dont go here
Do not recommend. No food at this location due to covid. Rooms are very bland. Looks like they put all the money into the lobby . Thermostat covered. An set to 65. Super cold can not change temp... only one door in one door out. Very awkward feeling!
Bodde här 1 natt i november 2021
Svar från DR 29 nov. 2021
We appreciate the time you took to provide comments regarding the product during your stay with us.

10/10 Fantastiskt

Ronald

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2021
Svar från DR 26 nov. 2021
Thank you. We appreciate your time and rating.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ugly experience. Booked 5 rooms for 5 families with children and we all slept in the cold. No heater, fridge, microwave
Bodde här 1 natt i november 2021
Svar från DR 24 nov. 2021
Please contact the General Manager's Office at your earliest opportunity. Thank you in advance.

10/10 Fantastiskt

Pierre

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice location and good overall value
Nice historical hotel in a good location near downtown. Folks working here were extraordinarily friendly and accommodating. Room was spacious, clean, quiet and comfortable overall. Lobby area is hip and comfortable. The only downside is that our room bathroom didn’t seem to have cold water.
Bodde här 1 natt i november 2021
Svar från DR 22 nov. 2021
Thank you. We appreciate your time, rating and feedback. Water issue will be reviewed.

2/10 Väldigt dåligt

Muri

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No central heater in the rooms Bedside phone not working No microwave and mini fridge Bathroom tap keeps running, didn't lock.
Bodde här 1 natt i november 2021
Svar från DR 22 nov. 2021
Thank you for your time in letting us know. Your feedback regarding your room product will be reviewed. Appliances are available for a charge upon request.

4/10 Dåligt

Nathan

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not a good place to stay!
Hotel was not what I expected based on website and photos online. Booked a room with two queen beds and got a room with two double beds. Rooms aren’t modeled at all looks like they haven’t been upgraded in years. The air conditioning didn’t work either the air unit would only blow hot air. Was really disappointing as I was in town for my friends wedding and was in Detroit for the first time. Don’t stay here, for the price we paid could’ve stayed somewhere way nicer. Was a live and you learn type of experience.
Bodde här 2 nätter i november 2021
Svar från DR 15 nov. 2021
We are sorry that you didn't enjoy your stay with us. We are still in renovation. We appreciate your time and feedback.

4/10 Dåligt

Piroska

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
An old dirty city hotel trying to be one that can bever be.
Bodde här 1 natt i november 2021
Svar från DR 9 nov. 2021
Thank you for your time.

8/10 Bra

David, Mt. Prospect

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was friendly. Property close to highway. Lots of places to eat nerby.
Bodde här 1 natt i november 2021
Svar från DR 6 nov. 2021
Thank you for your time and feedback. Both are appreciated.

4/10 Dåligt

Todd

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointed
No extra comfort features. Restaurant under repair with no prior notice. Probably the loudest hotel I have ever stayed at. Would never recommend it
Bodde här 1 natt i november 2021
Svar från DR 6 nov. 2021
We are sorry your stay was not satisfactory to you. We are working to improve the product and service presented. Thank you for your time.

8/10 Bra

Shauniece

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2021

6/10 Okej

John

Bodde här 3 nätter i oktober 2021

8/10 Bra

Mary

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2021
Svar från DR 2 nov. 2021
Thank you. We appreciate the time you took to provide a rating.

6/10 Okej

Lisa

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Duped!
The rooms we had were not at all like the photos. Apparently, those are only on the 6th floor.? Our rooms were dated, and more like motel quality than what is shown on the websites. So, don’t assume you’ll get the updated rooms when you book here! The common areas were updated and beautiful, so a big letdown when we got to our rooms. The walls are also thin. My neighbors TV was on all night and I could here their conversations. Maybe they were loud talkers and had the volume up, but not what we were expecting.
Bodde här 1 natt i oktober 2021
Svar från DR 25 okt. 2021
We appreciate the time taken to provide feedback regarding your experience and the product provided. Your comments will be discussed with staff.

2/10 Väldigt dåligt

Reba

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff was very friendly. We were told at check in that the rooms were very hot, not to turn on a/c, to turn off heat and open windows. Rooms were sparse, sufficient for our needs. We woke up in the morning to find no cold water, making it impossible to shower. The concierge just said they were having problems, sorry. Not the best way to start our day.
Bodde här 1 natt i oktober 2021
Svar från DR 19 okt. 2021
We do apologize for the issues you encountered during your stay. Would you be so kind to contact the office of the General Manager at your earliest convenience. Thank you in advance.

10/10 Fantastiskt

TANNER

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2021
Svar från DR 18 okt. 2021
Thank you! We appreciate you taking the time to let us know and provide a rating.

6/10 Okej

Michael

Reste med familjen
Gillade inte: Boendets skick och faciliteter
I did not like having to pay for secure parking on top of an expensive room. Not a good value for the money
Bodde här 1 natt i september 2021
Svar från DR 4 okt. 2021
We appreciate you taking the time to share your experience regarding the product/service offered.

10/10 Fantastiskt

nicole

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The Housekeeper was Really loud in the Hall
Bodde här 1 natt i september 2021
Svar från DR 1 okt. 2021
Duly noted on employee volume level. Thank you for taking the time to let us know as provide a rating. All is appreciated.

2/10 Väldigt dåligt

essam

Bodde här 4 nätter i september 2021

4/10 Dåligt

Pamela

Bodde här 1 natt i september 2021

6/10 Okej

David

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Sink and tub were clogged on first use, they moved us to a new room
Bodde här 1 natt i september 2021
Svar från DR 29 sep. 2021
Thank you for your time and letting us know your experience. We appreciate both.

2/10 Väldigt dåligt

James

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The toilet wouldn't stop running, room was very cold, Never again
Bodde här 1 natt i september 2021
Svar från DR 28 sep. 2021
We are sorry for the challenges you faced during your stay with us. We appreciate you taking the time to let us know.

8/10 Bra

Brianna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I wish there had been a fridge. The air-conditioning wouldn't shut off. We tried turning the heat on instead and the thermostat would say we had but the unit continued blowing cold air. Then we tried turning off the entire unit and that didn't work either.
Bodde här 2 nätter i september 2021
Svar från DR 28 sep. 2021
We appreciate your time in letting us know the problems you encountered during your stay. We are working on updating the system. Refrigerators aren't standard in the rooms but you can request one for a daily charge.

2/10 Väldigt dåligt

Michelle

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Don’t trick people by putting photos of only renovated rooms when the majority of your rooms aren’t. The opposite of luxury hotel. Additionally, if you are hosting a funeral / memorial, don’t keep the flowers up days after as decoration.
Bodde här 1 natt i september 2021
Svar från DR 20 sep. 2021
Duly noted. We appreciate you taking the time to let us know.

8/10 Bra

Josh

Bodde här 1 natt i september 2021
Svar från DR 16 sep. 2021
Thank you for taking the time to provide a rating. It is appreciated.

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet och personal och service
Liked that 2 queen beds were available in the room
Bodde här 1 natt i september 2021
Svar från DR 13 sep. 2021
Thank you. We appreciate your time and feedback.

8/10 Bra

Scott

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Skeleton staff and care was closed. No breakfast available.
Bodde här 1 natt i september 2021
Svar från DR 16 sep. 2021
We apologize for not offering the service you expected. Thank you for your time and feedback.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Hot!!!
The room was okay but the air conditioner didn't work. The stay was very hot, the staff didn't make any accommodations.
Bodde här 1 natt i augusti 2021
Svar från DR 29 aug. 2021
We do apologize and are working to remedy the problem. We appreciate your time and feedback.

4/10 Dåligt

Eric

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet och bekvämligheter
No housekeeping services.. bedding needs to be replaced washed but spotted.
Bodde här 2 nätter i augusti 2021
Svar från DR 20 sep. 2021
Thank you for your time and feedback. It will be discussed to make improvements.

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
( )Beautiful structure/bones,Location=safe and convenient parking, easy access to highways and many nearby points of interest:Mexican barrio, Belle Isle, Institute of Arts,Tiger Stadium, all staff pleasant and efficient in helping.(-)Limited choice of available rooms, a tad 'pricey',no room cleaning due to pandemic, extra charge for onsite parking.
Bodde här 3 nätter i augusti 2021
Svar från DR 16 aug. 2021
Thank you for your comments. We appreciate the time you took to provide them and the rating.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet och personal och service
Under construction. No restaurants or food services. Lots of banging.
Bodde här 1 natt i augusti 2021
Svar från DR 16 aug. 2021
We appreciate the time you took to provide feedback and a rating regarding your stay with us. We apologize for the noise.

8/10 Bra

Michael

Gillade: Renlighet och personal och service
First, let me say that my stay wasn't bad. I will give a heads up that the hotel is going under renovations and for the prestigousness of the hotel there basic rooms aren't great but if you upgrade its worth it. I had the pleasure of meeting the hotels q
Bodde här 1 natt i augusti 2021
Svar från DR 20 sep. 2021
We appreciate your time and feedback regarding the product as we strive to improve it.

8/10 Bra

Verifierad resenär

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wish the individual rooms could control AC, temperature was a bit warm. Some odd noises real early in the morning, but just chalked that up to it being an older building.
Bodde här 1 natt i augusti 2021
Svar från DR 14 aug. 2021
Thank you for your time and feedback. We appreciate it. We are working on the AC situation.

6/10 Okej

Carla

Bodde här 1 natt i augusti 2021

6/10 Okej

Dalanea

Bodde här 1 natt i juli 2021
Svar från DR 2 aug. 2021
Thank you for taking the time to provide a rating. It is appreciated.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
When I came in to check in the guy at the front desk told me to wait until he finished his paperwork and made a couple phone calls before attending to me! Extremely rude!!! Then made made made me go move my car and come back in to check in! Finally got checked in asked if there was anyone who would deliver there and he said look it up on my phone! Upon checking out he had to inspect our room so he told me to go load my car with luggage and I did and came back he was still at the desk cleaning it and said oh I’ll go check your room in a couple minutes just wait!! Extremely rude again!! Overall not impressed at all!!!
Bodde här 1 natt i juli 2021
Svar från DR 2 aug. 2021
We apologize for the service that was provided to you. Please contact the General Manager's office at your earliest opportunity for further discussion. Thank you in advance.

6/10 Okej

Kyra

Bodde här 1 natt i juli 2021

10/10 Fantastiskt

Sylvia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean hotel, nice staff. Not happy about having to pay for parking.
Bodde här 1 natt i juli 2021
Svar från DR 20 sep. 2021
We appreciate your time and feedback regarding it.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the location and the general ambience of the hotel. The room accommodations were simple but comfortable. The only downside was there was some construction going on outside and I was hoping to sleep a bit later.
Bodde här 2 nätter i juli 2021
Svar från DR 29 juli 2021
We apologize and appreciate your time and feedback in letting us know. Your comments will be discussed with staff.

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
No microwave or refrigerator in the rooms!
Bodde här 1 natt i juli 2021
Svar från DR 21 juli 2021
Thank you for your time and feedback. We do have microwaves and refrigerators that can be ordered in advance for a charge per day.