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Recensioner av MainStay Suites Detroit Farmington Hills

2.5 out of 5
MainStay Suites Detroit Farmington Hills
37555 Hills Tech Dr, Farmington Hills, MI

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 226 av 763 recensioner" "
8 - Bra i betyg. 241 av 763 recensioner" "
6 - Okej i betyg. 118 av 763 recensioner" "
4 - Dåligt i betyg. 83 av 763 recensioner" "
2 - Väldigt dåligt i betyg. 95 av 763 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

6,8/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Francisco

Affärsresenär
Gillade inte: Personal och service och boendets skick och faciliteter
Besides the hotel on FIRE in the middle of the night, and noisy dogs barking for hours, and the phone system down, it was ok, mmhhh , no no less then ok
Bodde här 12 nätter i februari 2024

10/10 Fantastiskt

Kyle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i februari 2024

10/10 Fantastiskt

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
All of the staff were always very friendly and helpful.
Bodde här 21 nätter i januari 2024

4/10 Dåligt

Abby

Affärsresenär, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Generally pretty run down, lots of duct tape and stained carpet. Room was pretty clean and it did the job though.
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Diamone

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disgusting
Bed bugs everywhere upon entry
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Robert

Gillade inte: Personal och service och boendets skick och faciliteter
Not good
Bodde här 1 natt i januari 2024

6/10 Okej

Reggie

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Shiara

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is ideal for a family visiting and make it where you can enjoy one another
Bodde här 2 nätter i december 2023

4/10 Dåligt

Lisa

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Great price, but won’t stay again.
Bodde här 9 nätter i december 2023

6/10 Okej

GUILL

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 15 nätter i december 2023

10/10 Fantastiskt

MARSHA

Bodde här 2 nätter i december 2023

4/10 Dåligt

Kathleen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från CM 5 dec. 2023
Thank you

8/10 Bra

Paul

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet and close to expressway and family
Bodde här 4 nätter i november 2023
Svar från CM 5 dec. 2023
Thank you! I'm glad you enjoy your stay

6/10 Okej

Sara

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The front desk clerk who checked me in was great, friendly and efficient. The rest of my stay was not as pleasant. The room was not very clean, the shower drain did not work, the microwave handle was broken off, I had to rewash the dishes before using, the a/c-heat didn’t work, the bed linens were so skimpy I had to fold them over to get warm, the gym was closed and when I tried to get some coffee condiments (cream/sugar packets) from the front desk one evening, I was told by the clerk that she couldn’t give me any. This was not a very cheap place to stay. Next time I will spend a little more for a better hotel.
Bodde här 4 nätter i november 2023
Svar från CM 5 dec. 2023
Thank you

6/10 Okej

Manifest

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
Property was clean but staff was very rude and disorderly.
Bodde här 2 nätter i augusti 2023
Svar från CM 5 dec. 2023
I do apolgize you didn't enjoy your stay

10/10 Fantastiskt

Gracie

Bodde här 1 natt i oktober 2023
Svar från CM 5 dec. 2023
Thank You for 10/10 :)

4/10 Dåligt

Bob

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room and hallways smelled very ethnic. Even after returning home the oder lingered. Won't stay again
Bodde här 1 natt i oktober 2023
Svar från CM 5 dec. 2023
I do apologize you didn't enjoy your stay

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Cannot recommend
Very poor condition. Badly in need of a refresher. Location is great and desk staff was amazing ... but the hotel is dirty and no more than a 2 star on a 5 star rating scale
Bodde här 3 nätter i oktober 2023
Svar från CM 5 dec. 2023
I apologize you didn't enjoy your stay

2/10 Väldigt dåligt

Hubert

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked nothing about this place
Bodde här 2 nätter i oktober 2023
Svar från CM 5 dec. 2023
I apologize you didn't enjoy your stay

4/10 Dåligt

Matthew

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från cm 5 dec. 2023
Thank you

2/10 Väldigt dåligt

Shantora

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
DISAPPOINTED STAY
There was no hot water, over heard anothr guest say its been like thay for 2 weeks. The first room we had the microwave didn't work. They switched us to another room, the stove didn't work in that one. There was no compensation for anything.
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
My room was dirty. The floor was covered in debris. The furniture was turned about. I let desk know as I left for dinner and I they indicated it would be taken care of. It was not. I asked again and let them know i didn't have hot water, as well. The front desk informed me that the entire facility was without hot water. The bathroom was clean and properly appointed.
Bodde här 2 nätter i september 2023

8/10 Bra

Alisa

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 4 nätter i september 2023

10/10 Fantastiskt

Deborah

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

4/10 Dåligt

Samer

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Stayed for one night.. the shower did not work and was not fixed nor changed the room for me.. also on the next morning the hotel had no hot water!!
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Britney

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I did not make it 20 minutes in this property. It reeks of pee and water damage as soon as you hit the hallway. My room was even worse. Blood and dirt on the toilet seat. No blanket on the bed trash can full pillows dirty. I arranged for a new room and left. Best part called the front desk and was told I couldn’t switch rooms and that they could give me cleaning supplies. Unbelievable.
Bodde här 1 natt i september 2023

4/10 Dåligt

Kristi

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We came in about 9 pm from out of state. As soon as we got there waited about 10 min before the clerk came to the desk. She was snappy, rude, like as if we were interrupting her. The elevator was broke down she put us on the 3rd floor, which ok fine, the fitness center was shut down. The whole hallway was filled with a smell i cant explain, hole punches in bathroom door. Looks nice on the outside but.......
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Liniece

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Julie

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We will never stay here again. Staff was unhelpful. Needed manager for everything but manager not on site. After a 30-minute check-in wait, room key did not work. Staff said needed a manager to fix it, but no manager was on-site. Gave up and left. Stayed at a different hotel since I could not even get into a room. Tried to get a refund but was refused. Worst. Hotel. Ever.
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Brian

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Worst stay I have had in a long time. Had a cockroach in my room
Bodde här 3 nätter i september 2023

4/10 Dåligt

Andrew

Gillade inte: Renlighet och personal och service
It was not well maintained. Obvious mold in the rooms. All furniture was badly stained. Safety latch on the door was broken. I could go on.
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

Dina

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Smells like stale urine & carpet dirty. Coffee or pop drops on wall and bathroom doors. Smells also like mould. Would never go back. We left the hotel without staying in the hotel we slept in the car.
Bodde här 1 natt i september 2023

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Dirty!
This hotel was VERY dirty. There were stains all over the hallways - on the walls and floors, and stains on the sheets in the room. We had to ask for sheets for the pullout sofa and were told there were no pillows for that bed. I wouldn't stay here again if it were free.
Bodde här 2 nätter i augusti 2023
Svar från CM 31 aug. 2023
I apologize that you was unhappy with your stay.

10/10 Fantastiskt

Ralph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från CM 31 aug. 2023
Thank you for completing the survey

10/10 Fantastiskt

Cheryl

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Surprising find
I was very impressed with this facility. So very clean and pleasing to the eye upon entrance to my room.
Bodde här 1 natt i augusti 2023
Svar från CM 31 aug. 2023
Thank you so much Cheryl for your 10/10. Hope to see you soon!

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This place was honestly really great for the price, the room had nice carpet and vinyl floors, I couldn’t believe the room had a stove, microwave, full size fridge and a dishwasher full of dishes, along with a toaster and coffee maker. Bathroom was really nice too. Only bad thing I can say is they advertise free breakfast and a fitness room but offer neither. Also they rarely had coffee in the common area but overall I’d give this place a solid 8.5 out of 10.
Bodde här 7 nätter i augusti 2023

4/10 Dåligt

Nathan

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
I will not set my foot in there ever again.
Bodde här 2 nätter i augusti 2023
Svar från CM 18 aug. 2023
Thank you for completing the survey

4/10 Dåligt

Morgan

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No AC, no effort
When I entered the room the AC was running and set to 60 but it was sweltering hot. There was a used washcloth and bar of soap next to the sink in the bathroom, so I assumed that maybe someone had just been in the room and just turned on the AC. I was willing to overlook the dirty conditions and used cloths in the bathroom, but after 3 hours of blasting the AC and no change in temperature, I realized it was broken and I needed to change rooms. However, when I went to the front desk the manager Chelsea said they were booked solid that evening and practically sneered at me that I had been in the room ‘all day’ and just now said something. She said she couldn’t offer me a refund or a new room but she would give me a fan. I called Hotels.com customer support for help but they were unable to refund the stay so I was forced to accept the fan. My room was on the 3rd floor and even with the window open (next to a noisy highway) and a large box fan running it extremely hot all night. It was cooler outside, in July. I ended up not returning to the property the next night and instead cut my trip short. I was very willing to overlook the condition of the room, and the lack of trash cans, and even the broken AC wouldn’t lead me to leave a bad review if there had been any effort. The person at the desk was THE MANAGER, they certainly had the power to offer me some kind of help, move me to a partner hotel, etc. I was patient, Chelsea was unapologetic.
Bodde här 2 nätter i juli 2023
Svar från CM 31 aug. 2023
Thank you

2/10 Väldigt dåligt

Donna

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room did not have a complete hot water device - the carafe was missing. There was some type of beetle in the bed and an unpleasant aroma in the room. The garbage disposal did not work; the sink had food debris in it. The pillows are smaller than normal. We asked to switch rooms but we unable to.
Bodde här 1 natt i augusti 2023
Svar från CM 18 aug. 2023
Hello Donna,I'm truly sorry you did not enjoy your stay

2/10 Väldigt dåligt

Kate

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel used to have alot of long term worker guests..wasn't fancy, but was clean, quiet and basic breakfast and evening snacks were served. It's now filthy and run down. Elevator is unreliable, food is left on carpets and there are terrible stains everywhere, breakfast and evening food all cancelled. The front desk staff are pleasant, but they have clearly cancelled some of the staff as while my room was clean, the general living areas are awful.
Bodde här 3 nätter i juli 2023
Svar från CM 7 aug. 2023
Thank you Kate for completing the survey

10/10 Fantastiskt

Iris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i juli 2023
Svar från CM 7 aug. 2023
Thank you Iris, for completing the survey, see you next time.

8/10 Bra

Jennifer

Gillade: Renlighet
Bodde här 1 natt i juli 2023
Svar från CM 7 aug. 2023
Thank you for completing the survey -CM

2/10 Väldigt dåligt

Micah

Bodde här 2 nätter i juli 2023
Svar från CM 18 aug. 2023
Thank you for completing the survey

6/10 Okej

Eric

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i juli 2023
Svar från CM 1 aug. 2023
Thank you for the 6/10. We really appreciate it. Hope to see you next time.

2/10 Väldigt dåligt

Savannah

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The front desk lady with the knotless sucks!! Floor full of trash and it stinks and she tries to make excuses instead of calling someone to assist how nasty
Bodde här 1 natt i juli 2023
Svar från . 1 aug. 2023
Hello Savannah,Thank you for completing the survey.

2/10 Väldigt dåligt

Amro

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrifying! Please read carefully. If you are trying yo get robbed, murdered, or slashed I highly recommend this hotel. I have no idea how their reviews are more than 7/10. I have never in my life experienced such a horrible situation. NO one is at the check in counter. The receptionists there don’t wanna work. They yell at you when you need something. I didn’t see no ordinary humans there. Only tattooed gang members and criminals. The air conditioner wasn’t working and It was soo hot. Like an oven. They refused to give me another room or a refund. They even didn’t have anyone to check me out early. I got stuck in the elevator too coz it wasn’t working properly. If you value your life, never approach this hotel.
Bodde här 3 nätter i juli 2023
Svar från CM 1 aug. 2023
Thank you for your feedback. We are truly sorry you didn't enjoy your stay with us.

2/10 Väldigt dåligt

Jeffrey

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The room smells like urine. The furniture is very warn out The property is dirty and not maintained. Smelly garbage piled up in the elevator lobby.
Bodde här 1 natt i juli 2023
Svar från CM 1 aug. 2023
Thank you for your feedback

6/10 Okej

Ashraf Mostafa

Reste med familjen
Gillade inte: Renlighet, personal och service och rummets bekvämlighet
The Descent
The hotel is located in a nice neighborhood close to everything. As a facility, the hotel can be one of the best in town however the problem lies in the staff woking inside it. The management needs reshuffle and professional hotel experts handle the situation. Everything needs refresh from the stained floor carpets everywhere to the wifi, piles if trash everywhere to the cleanliness in the hotel in general.
Bodde här 7 nätter i juli 2023
Svar från CM 1 aug. 2023
Hello Ashraf, Thank you for your feedback, I really appreciate it and will take that in mind.

4/10 Dåligt

melvyn

Gillade inte: Boendets skick och faciliteter
Well i booked a room here on July 2nd till the 9th the room was very clean but it had broken furniture and there and the furniture that was in there like the couches was dirty the rugs in the hallways was dirty and I paid cash I left the property early I was supposed to stay there for a week but left on the 3rd they owe me a refund for the rest of the days that I was supposed to be there it is now July 17th and I'm still waiting on a refund the state could have been better if they was a little bit more cleaner
Svar från CM 1 aug. 2023
Hello Melvyn, Thank you for completing the survey, I appreciate your feedback

10/10 Fantastiskt

Mahmoud

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 7 nätter i juli 2023
Svar från CM 1 aug. 2023
Thank you Mahmoud for the 5/5!